# Ooma Setup — Activate and Reconfigure Telo > Ooma device activation and reconfiguration utility. (iPhone/iPad app by Ooma Inc..) - Source: https://appshunter.io/ios/app/ooma-setup/id1296190277 (this page in markdown: same URL + `.md`) - Developer: [Ooma Inc.](https://appshunter.io/developer/348758105) - Category: Utilities, Productivity - Price: Free - Rating: 4.90/5 from 1,650 App Store ratings · 53 written reviews indexed - Age rating: 4+ - Requires: iOS 12.0 · 129 MB - Released: 2018-01-12 - Data updated: 2026-08-28 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/ooma-setup/id1296190277/reviews.md ## What is Ooma Setup? Ooma Setup app allows Ooma customers to quickly: -activate a new Telo -activate MyPhone, Phone Genie or (coming soon) StarDial -reconfigure an existing Telo Air 2 -check the status of your Telo and LTE Adapter More changes and improvements are coming soon. Please email mobile-feedback@ooma.com if you have suggestions or ideas on how to make this app better. P.S. You can't make calls with Ooma Setup app. Please download the Ooma Home Phone or Ooma Office apps for calling purposes. ## Key features - Activate new Telo - Activate Phone Genie - Activate Telo 4G - Reconfigure Telo Air 2 - Check Telo status - Check LTE Adapter status ## What do users think of Ooma Setup? Overall sentiment: negative **Pros** - 🚀 Easy setup - 👍 Well-documented instructions - 🚀 Smooth setup process **Cons** - 🐛 Activation issues - 🐛 Connectivity problems - 🔒 Unauthorized account changes - 🐛 Functionality loss - 🐛 Unreliable performance - 🐛 Unresponsive customer support **Commonly reported bugs** - Unable to accept terms and conditions - App not recognizing new LTE adapter - Bluetooth connectivity issues **Most requested features** - Ability to configure for hidden networks - Improved app functionality for existing customers ## Recent user reviews (10 of 53) All indexed reviews: https://appshunter.io/ios/app/ooma-setup/id1296190277/reviews.md ### 5/5 — AWESOME!! *2026-07-27* I’m so happy I did not have to wait for batch orders or any of that ridiculousness. We tried a previous company that couldn’t work with a high security Wi-Fi but OOMA could do it and was set up within minutes!!! ### 5/5 — Ooma Telo Air 2 *2026-05-19, version 2.8.7* So far, everything is functioning perfectly. ### 5/5 — Easy setup *2026-04-05, version 2.8.6* Straight forward and Easy setup ### 2/5 — Setup Review + DC Statehood Now *2026-03-27* I had quite a bit of issues with setup and I think process could be improved with more clear instructions and more troubleshooting options. No complaints so far on the device. Also, I’m required to put in my address, but there was no option in the state dropdown for DC so I had to choose Maryland. I mean, I know DC is not a state and doesn’t have any Congress members but… et tu Ooma? #taxationwithoutrepresentation. For troubleshooting: I was not able to connect Telo Air 2 to bluetooth (tried 2 mobile devices and confirmed all the permissions needed). Troubleshooting link had an image that described an alternate wired setup involving a computer, when most laptops do not have ethernet jacks and I feel like a lot of people these days do not have desktops. It would be nice to add another option: just connect the device into the back of your router or an Ethernet jack in your home if ethernet is setup. When I did that, it worked like magic. I waited a few minutes and the light turned blue. It would be nice to (1) have the alternate explanation on that screen and (2) explain what to do after. If you have the same problem Claude or Chatgpt walks you through all kinds of options. (I tried to use human help first don’t @ me!) ### 1/5 — Useless errors, account locked *2025-07-16, version 2.8* Made it most of the way through setup, then got a screen that said “Error - Unauthorized (invalid credentials). Please try again.” I tried a few more times, then it locked my account and instituted a 10 minute delay. Terrible UX, no actual help, terrible app. ### 5/5 — MLC *2025-03-28, version 2.7* The setup is well documented, easy to follow, and was done without any issues. Thanks ### 5/5 — Great support with just the right amount of help and pictures in the set up book to guide me clear. *2025-01-27* Thanks for the help. ### 1/5 — Non-consensual *2025-01-13* Be aware this is a dark pattern practicing company. It’s borderline scam behavior. After having started my service, about two months in an email allegedly appeared that I paid little attention to and without any consent that I’m aware of, my account was changed to their upgraded service. The cost went from under seven dollars to over 17 per month. The icing on that cake is you can’t just change it back, you have to call them. I’m not trying to get my money back, I started using it as I planned to move my home phone number there to reduce my phone budget. After this experience I’m willing to pay an AT&T or other company with some real reputation more than that 17 dollars a month just to not be bleeped over by these people. ### 1/5 — Non-consensual *2024-11-30* After having started my service, about two months in an email allegedly appeared that I paid little attention to and without any consent that I’m aware of, my account was changed to their upgraded service. The cost went from under seven dollars to over 17 per month. The icing on that cake is you can’t just change it back, you have to call them. I’m not trying to get my money back, I started using it as I planned to move my home phone number there to reduce my phone budget. After this experience I’m willing to pay an AT&T or other company with some real reputation more than that 17 dollars a month just to not be bleeped over by these people. ### 1/5 — Loses Functionality! *2024-11-27* Very disappointed with Ooma. First, they screwed up the LTE backup service by replacing the USB tower modem with a USB stick that cannot use any extension usb cable to improve reception. They failed to properly verify and test the new connection which requires the usb LTE modem to be connected directly to the telos usb port and requires a 90° usb M-F elbow. Add any length usb extension cable and the modem goes into a rolling boot and doesn’t connect. The final straw is they update the app and access to the LTE adapter and signals strength are gone. Tech support is not aware of this and don’t seem to care. Looking to move to another more reliable phone service soon! ## Frequently asked questions about Ooma Setup ### What does the Ooma Setup app do? The Ooma Setup app is designed to help Ooma customers activate new devices such as the Telo, Phone Genie, and Telo 4G. It also allows users to reconfigure existing Telo Air 2 devices and check the operational status of their Telo and LTE adapters. ### Can I make calls with the Ooma Setup app? No, you cannot make calls using the Ooma Setup app. This application is strictly for the activation and reconfiguration of Ooma devices. For making calls, you will need to download the dedicated Ooma Office or Ooma Residential apps. ### Is the Ooma Setup app free to use? Yes, the Ooma Setup app is available for free. There are no charges associated with downloading or using this utility for setting up and managing your Ooma devices. ### What Ooma devices can I manage with this app? This app allows you to activate new Ooma Telo devices, Phone Genie, and Telo 4G. It also supports reconfiguring existing Telo Air 2 devices and checking the status of your Telo and LTE Adapter. ## Version history (last 5 releases) ### 2.9 — 2026-08-04 -New 'Select a product to activate' screen to help you start the activation journey. ### 2.8.8 — 2026-05-27 -Bugfixes and minor improvements ### 2.8.7 — 2026-04-25 Minor tweaks ### 2.8.6 — 2026-04-02 -Onboarding improvements ### 2.8.5 — 2026-04-01 -Various improvements on the activation flow ## Apps similar to Ooma Setup | App | Rating | Price | Category | | --- | --- | --- | --- | | [SofaBaton](https://appshunter.io/ios/app/sofabaton/id1456346952) | 2.4 (289) | Free | Utilities | | [HINT Control](https://appshunter.io/ios/app/hint-control/id6449951339) | 4.1 (87) | Free | Utilities | | [Vonage Home Extensions](https://appshunter.io/ios/app/vonage-home-extensions/id456219044) | 4.4 (4,632) | Free | Utilities | | [Pocket Geek Home](https://appshunter.io/ios/app/pocket-geek-home/id1410854379) | 4.3 (310) | Free | Utilities | | [IQ Fiber Smart WiFi](https://appshunter.io/ios/app/iq-fiber-smart-wifi/id1610973507) | 4.6 (166) | Free | Utilities | | [T-Mobile Fiber: Gigaspire](https://appshunter.io/ios/app/t-mobile-fiber-gigaspire/id6745196508) | 3.9 (350) | Free | Utilities | ## More apps by Ooma Inc. - [Ooma Enterprise](https://appshunter.io/ios/app/ooma-enterprise/id721996371) - [Ooma Office](https://appshunter.io/ios/app/ooma-office/id963970727) - [Ooma Home Phone](https://appshunter.io/ios/app/ooma-home-phone/id1074074904) - [Ooma Smart Security](https://appshunter.io/ios/app/ooma-smart-security/id1129911022) - [Ooma Connect](https://appshunter.io/ios/app/ooma-connect/id1479476025) All apps by Ooma Inc.: https://appshunter.io/developer/348758105 ## Related topics [ooma telo setup](https://appshunter.io/ios/topics/ooma-telo-setup) · [ooma setup](https://appshunter.io/ios/topics/ooma-setup) · [ooma home phone](https://appshunter.io/ios/topics/ooma-home-phone) · [ooma smart security](https://appshunter.io/ios/topics/ooma-smart-security) · [ooma connect](https://appshunter.io/ios/topics/ooma-connect) · [ooma telo](https://appshunter.io/ios/topics/ooma-telo) · [ooma](https://appshunter.io/ios/topics/ooma) · [telnore](https://appshunter.io/ios/topics/telnore) · [ooma office](https://appshunter.io/ios/topics/ooma-office) · [ois pro](https://appshunter.io/ios/topics/ois-pro) · [moog phone](https://appshunter.io/ios/topics/moog-phone) · [oova](https://appshunter.io/ios/topics/oova) · [joma](https://appshunter.io/ios/topics/joma) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*