# Ooma Smart Security — user reviews > 134 indexed App Store user reviews of Ooma Smart Security by Ooma Inc., rated 4.70/5 from 420 ratings. - Source: https://appshunter.io/ios/app/ooma-smart-security/id1129911022/reviews - App overview in markdown: https://appshunter.io/ios/app/ooma-smart-security/id1129911022.md - Rating breakdown: 5★ 352 · 4★ 38 · 3★ 4 · 2★ 9 · 1★ 17 ## What do users think of Ooma Smart Security? Overall sentiment: positive **Pros** - 🚀 Works well - 🔒 Reliable security - 👍 Easy to use - 🚀 Efficient - 🔒 Prevents issues - 👍 User-friendly - 🚀 Excellent system - 👍 Great app - 🚀 Seamless experience - 🔒 Secure - 👍 Customizable - 🚀 Bargain of the century **Cons** - 🐛 Buggy app - 🐛 Crashes frequently - 🐛 Notifications issue - 🐛 Sensors disconnect - 🐛 Status updates not working - 🐛 Unreliable - 🐛 Glitchy - 🐛 Useless notifications - 🐛 Forced upsells - 🐛 Rude customer service **Commonly reported bugs** - App crashes on iOS 14 - Notifications crash app - Status not updating correctly - Sensors disconnecting frequently - Geofencing issues - Compatibility problems with iOS updates **Most requested features** - Keypad for disarming - Landscape mode - iPad app - IFTTT integration - Siri shortcuts - 3D Touch for mode changes - Critical alerts - Pause all notifications - Ability to copy notification settings - Sensor renaming improvements - Siren that can be triggered from app - Dashboard with condensed sensor view ## Newest reviews (13 of 134) ### 4/5 — Setup Info *2025-08-06, version 1.33* Component information is good and easy to access. But information on the phone application set up is less than clear or simple. ### 4/5 — Operates great , offline occasionally *2024-06-29, version 1.32.2* No complaints except for occasional offline status. Maybe twice in past year. ### 5/5 — Great Security *2024-06-08, version 1.32.2* Simple, powerful and secure !! ### 5/5 — Bang for the buck *2024-05-02, version 1.32.2* Lots of customization options but easy to use. Works great. Good price. ### 4/5 — Need a return delay function. *2024-04-29, version 1.32.2* Return delay function is missing. If you want to use the keypad, plan on mounting it outside the zone protected by motions. The option of delaying a return in away mode is missing. ### 4/5 — Good system, but limited device options *2024-01-31, version 1.32* They need to add camera. ### 5/5 — Super app so you dontl3ave your garage open anytime *2024-01-28, version 1.32* Great app free from ooma. I have the free monitoring package and it works great. ### 5/5 — Geofencing *2023-12-28, version 1.32* The products geofencing works perfectly. ### 5/5 — Great security *2023-09-29, version 1.31.1* I feel secure when sleeping and when I leave my house ### 5/5 — EXCELLENT ALL AROUND *2023-08-05, version 1.31* Reasonably priced, easy to install, user-friendly, and extremely easy to install and pair! Recommend this alarm system! ### 5/5 — This app is excellent *2023-07-24, version 1.31* Easy to use and reliable works great ### 4/5 — Easy to use and worth it… one suggestion *2022-11-30, version 1.28* It’s pretty straightforward and easy to use and does the job extremely well. One suggestion: a widget for the iOS where all the devices live status would be amazing. (If that’s even possible). I once left the garage door open, missed the Iona warning, and didn’t check the app.. only closed it the next day… thankfully nothing happened. Which lead to the thought of having status displayed on maybe the second page of my phone. That would be lovely thanks 😅 ### 5/5 — It just works *2022-10-12, version 1.28* Easy to set up and easy to use! ## Most critical reviews (10 lowest-rated) ### 1/5 — Affordable and reliable *2025-08-18, version 1.33* An easy to use interface, and fast customer service. ### 1/5 — No longer supported *2025-07-29, version 1.33* But no alternative... rude customer service. ### 1/5 — Beware *2024-10-02, version 1.33* Forced upsells and rude CS. ### 1/5 — Free means 6.99 a month? *2023-12-21, version 1.32* Why do you guys want my credit card, want to charge me 6.99 a month and no monitor plan showing up? ### 1/5 — App not working with latest iOS 17.2.1 *2023-12-20, version 1.32* App crashes immediately when trying to open after iOS update ### 1/5 — Buggy app *2023-03-12, version 1.29* When Ooma‘s servers are down, I am unable to switch modes manually. Scheduled mode changes work, but when trying to change modes manually, an error comes up. ### 1/5 — Ooma is misleading *2023-03-01, version 1.29* Ooma’s website claims they offer a free ‘Monitoring’ plan, but you can’t actually select it in the app (only paid options). 4 customer service reps had no idea how to do this. Ended up sending everything back and going elsewhere. ### 1/5 — Crash on the new iPhone 14 Pro *2022-10-11, version 1.28* This will not run on Apple 14Pro and the support will not call back or try to fix it! I have called four times with no help only that they will call back in 12 to 48 hours! They never call me back! ### 1/5 — Very bad app *2022-04-08, version 1.26* I just change a battery in water sensor (only one), the app charge me annual fees security without permission. ### 1/5 — App Crashes *2020-12-31, version 1.25.9* Unable to modify or change notifications. App crashes even after multiple attempts not delete and reinstall. Tech Support claiming to be sending out a patch or bug fix. 7 days ago. ## Most praised reviews (10 highest-rated) ### 5/5 — Great simple security system *2026-04-09, version 1.33.8* Set this up for my parents home and it’s so simple for them to learn and use. It works and I don’t have to worry about it no longer being supported like what happened with Google and Nest, nor being used for mass surveillance/AI like Ring. ### 5/5 — Ooma security works! *2026-03-11, version 1.33.6* I have used Ooma home security for years. The water sensors have identified issues for us on a few occasions already. The motion sensors are also very accurate. I have Arlo cameras that occasionally give false alarms, but by checking the Ooma sensors I know the Arlo cameras misidentified noise for something else. ### 5/5 — Great value! *2026-02-10, version 1.33.6* I’m glad this supports security just for the cost of sensors. No subscription fees! Gamechanger! ### 5/5 — Ooma home security *2026-01-22, version 1.33.6* Easy to install and very low price. Easy to program. ### 5/5 — Ooma Smart Security *2025-10-18, version 1.33.6* We are loving the Ooma smart security system. Very scalable for our residents. We can purchase elements as we have the money. They should keep inventing new items to integrate into the Smart Security. Their elements are rather big...We like more compact but, hey. ### 5/5 — Works Well *2025-09-15, version 1.33* I have used Oma Smart security for years. It is reliable and has prevented things from getting worse like water problems. ### 5/5 — Great app! *2025-03-09, version 1.33* I love it! The geofencing is great feature! ### 5/5 — App *2024-11-08, version 1.33* This app is good so far. I like it. ### 5/5 — Awesome security *2024-10-17, version 1.33* Easy to install. Easy to use. A+ in my book. ### 5/5 — Ooma security works! *2024-08-16* I have used Ooma home security for years. The water sensors have identified issues for us on a few occasions already. The motion sensors are also very accurate. I have Arlo cameras that occasionally give false alarms, but by checking the Ooma sensors I know the Arlo cameras misidentified noise for something else. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*