# Openbay — user reviews > 50 indexed App Store user reviews of Openbay by Openbay, Inc., rated 4.30/5 from 421 ratings. - Source: https://appshunter.io/ios/app/openbay/id724979552/reviews - App overview in markdown: https://appshunter.io/ios/app/openbay/id724979552.md - Rating breakdown: 5★ 317 · 4★ 33 · 3★ 7 · 2★ 9 · 1★ 55 ## What do users think of Openbay? Overall sentiment: mixed **Pros** - 🚀 Easy and convenient booking process - 💰 Competitive pricing and cost savings - 🔍 Quick quote generation from multiple shops - 👍 User-friendly interface and app design - ⭐ Quality service from partner mechanics - 🛠️ Comparison shopping capabilities - 📱 Mobile convenience for busy users - 🚗 Helpful for rideshare drivers **Cons** - 🐛 Frequent app crashes and errors - 💸 Misleading or incorrect pricing displayed - ❌ Poor communication between app and shops - ⏱️ Slow response times from mechanics - 🚫 Limited shop availability in some areas - 🔐 Payment issues and fund holding problems - 📍 Limited vehicle year/model support - 😤 Inconsistent service quality - 💔 Services not provided after payment - 🤝 Lack of accountability and follow-up **Commonly reported bugs** - App crashes when messaging mechanics - App crashes when sending messages - Cannot submit service requests - Login issues for Lyft drivers - App freezes on Notes to Technician section - Camera functionality not working - Persistent login prompts after permissions granted **Most requested features** - Partnership with major chains like Jiffy Lube and Firestone - Support for older vehicles (pre-1990) - Photo upload capability in messaging - Better integration with shop management systems - More location coverage - Ability to modify prepaid service without fund holding issues - Optional car registration for browsing services ## Newest reviews (10 of 50) ### 4/5 — Incorrect price for oil change *2021-03-05, version 4.0.7* My first time using OpenBay and was a bit disappointed. I was looking for an affordable price for an oil change for my Honda Odyssey. I found one at an affordable price of $60 at Uptown Automotive in San Bruno, CA. So I made the appointment. Next morning I drove to Uptown Automotive to get the oil change. The mechanic/owner I spoke with said the the oil change is actually $120. Twice the price from what was on OpenBay. Fortunately I was able to make a deal with the owner Dave. Openbay should have the correct prices so customer aren’t surprised when they get to the shop. ### 1/5 — CAUTION! *2020-09-08, version 4.0.6* StateFarm and Goodyear had no idea who this company was! I was sent to a Goodyear location that moved almost a year ago! When I started digging all of a sudden they refunded my money?! ### 1/5 — Provides nothing. *2020-09-06, version 4.0.6* Scheduled and and paid for service and received nothing no service, no call, no reply. ### 1/5 — Never got a response *2020-08-22, version 4.0.6* I put in a request for services, never got a response. ### 4/5 — User Interface & Locations *2020-08-04, version 4.0.5* Adding the first car to the app not necessarily means the need to schedule for service. Also need to add more locations and partner with franchised chains like Jeffy Lube, Firestone, etc. ### 1/5 — Camera doesn’t work *2020-07-17, version 4.0.4* Need to fix this ### 1/5 — Service doesn’t work. *2020-03-10, version 3.9.9* I have used Open bay more than one for oil changed with no issue. Last week I tried scheduling for brakes; the shop I normally use told me their system doesn’t mesh with open bay. The next shop I called booked my appointment only to tell me upon arrivals that I would have to pay full price for the service. When I called Openbay there’s nothing they can do about it, but apologize for time wasted. I’m extremely hesitant to use open bay for anything again. ### 1/5 — Is this really serious? *2020-01-18, version 3.9.8* Since it seems like a good idea, I tried. Twice. Two days later, no quote, no message, nothing. Obviously no mechanic cares enough to use this app. Edit: if Openbay doesn’t have service in Los Angeles, they don’t have service anywhere. ### 1/5 — Customer Service *2020-01-11, version 3.9.8* Worst customer service Ever! ### 5/5 — OpenBay is awesome!! *2019-10-25, version 3.9.4* Totally worth it, super convenient and a great app! ## Most critical reviews (10 lowest-rated) ### 1/5 — Total waste of time *2022-09-22, version 5.2.1* Useless app for making appointments. Booked an oil change via the app for 9am. Showed up 10 minutes early. Was told the shop was totally swamped and that it could take them up to 6 hours to get to it! What's the point of making an appointment via an app if there's no communication between the shop and the app? Completely useless and an annoying waste of my time. ### 1/5 — Error in app *2021-02-23, version 4.0.7* Just keep on getting error in the app. Cant submit service request ### 1/5 — Too limited. *2021-02-05, version 4.0.7* Limited selection of shops. When I listed a few common service items, app gave me nothing. Drive on by. ### 1/5 — The app keeps crashing *2021-02-05, version 4.0.7* The app crashes when I try to send a message to the mechanic ### 1/5 — App doesn’t work *2020-12-09, version 4.0.7* When I try to schedule service the app won’t leave the “Notes to Technician” section. It’s too bad because I like to have one place to store all my vehicles information. ### 1/5 — The prices are the same as the my Nissan dealer *2020-10-11, version 4.0.6* I don’t see the savings ### 1/5 — Do not use this app, 💯 *2020-09-27, version 4.0.6* I prepaid for service, and it was never provided because the automotive shop was booked for a week out; I REPEAT DO NOT USE OPEN BAY APP; they will take your money now we are filing a complaint with the BBB and the ATTORNEY GENERAL; I have seen too many reviews and complaints related to the same thing, TAKING CUSTOMERS MONEY IN ADVANCE and the service is NOT GUARANTEE 💯 ### 1/5 — Can’t login as Lyft Driver *2020-09-25, version 4.0.6* I have to do everything thru the website because the app never let me login as driver. I’ve confirmed everything and gave the permissions and when the apps reopen it just keep asking for log in info 🤷🏻‍♂️🙄... ### 1/5 — Mike *2020-09-21, version 4.0.6* Mike will invite you to the app but he has behind his screen when a problem arises ### 1/5 — Clueless *2020-09-10, version 4.0.6* I don’t get it . The first time I used this place, they were right on point. This time was different. I was scheduled for a simple oil change, and they weren’t at all prepared. ( Didn’t even have the oil in the shop ). Since it was scheduled a week before, you would have assumed that the place would’ve had everything they needed had they been prepared . And I hate to complain , cause the owner is a really nice guy, but I had other things to do on this particular morning. I had to catch 2 Uber cars , which made me spend even more money. Like I said , I’m clueless. ## Most praised reviews (10 highest-rated) ### 5/5 — Great discount *2022-04-14, version 5.2.1* Yes ### 5/5 — Lyft Driver *2021-11-03, version 5.1.2* Openbay has been the best thing ever for me as a lyft driver. I think its challenging finding great mechanics who aren’t there to rip you off. Openbay allows you to comparison shop amongst the top mechanics in your area in minutes. I am super grateful that I found Openbay through lyft. ### 5/5 — great company *2021-08-17, version 5.1.0* great service great attention to detail ### 5/5 — This is a great app *2020-11-10, version 4.0.6* Awesome fast and totally on point ### 5/5 — Repair. *2020-10-29, version 4.0.6* Openbay, great services. Openbay connect outside vendor services call Curbee Mobile Auto Repair to do my services on my car. Curbee did my car services repair at my work which made convenient for me. George. ### 5/5 — Very good experience *2020-05-28, version 4.0.3* Quote was quick and seemed right, service center was good and service provided by Wilke was good as well. Overall great. ### 5/5 — Oil change *2020-05-19, version 4.0.3* He is very professional ### 5/5 — Happy *2020-05-15, version 4.0.2* Kwik Kar did a great job service tech let I needed and any additional charges that may occur ### 5/5 — Ryan is Awesome *2020-03-12, version 3.9.9* Ryan has worked on my truck several times. He continues to do excellent work in less time than expected. Further, he is very courteous. I greatly appreciate that as well. ### 5/5 — Awesome service *2019-12-30, version 3.9.7* Great work! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*