# OpenGov EAM — user reviews > 14 indexed App Store user reviews of OpenGov EAM by OpenGov, rated 3.50/5 from 36 ratings. - Source: https://appshunter.io/ios/app/opengov-eam/id6446785241/reviews - App overview in markdown: https://appshunter.io/ios/app/opengov-eam/id6446785241.md - Rating breakdown: 5★ 20 · 4★ 1 · 3★ 2 · 2★ 4 · 1★ 9 ## Most critical reviews (10 lowest-rated) ### 1/5 — Crashes way to much *2025-08-28* If they can figure out a way for it not to crash so often, it would be a great tool. Otherwise all it does is makes you get very aggravated and wanna chuck my phone in the river! Can’t even make tasks anymore, constantly crashing , like the other guy said before me. **Developer response:** Sorry to hear about the troubles you are having with the app. We would like to learn more about the device and map you are using to troubleshoot further why the app is crashing. Please contact support@opengov.com and our team can help troubleshoot and resolve these issues for you. ### 1/5 — Why are we missing options from the old app? *2024-05-16* I was Forced to switch to this app (Unfortunately ) and for my job I need to be able to see the date the w/o was created along with the picture in the List (like the old app did) to be able to plan my day. This app makes me have to click on each w/o individually and that takes way too much time and it puts me behind. The pictures don’t like to load when taken through the app even though it acts like it’s going to upload and then kicks it back even though I have 5G service. I sent an email but no one has responded to it. The old cartegraph wasn’t perfect but this one makes it 10Xs better…. It shows 2 stars on my review but I only gave it 1 star… **Developer response:** Thank you for your feedback. You should not be missing options in the new app. The display of your work is displayed as a list or as cards. Switching to a card mode on the right side above the list will show the image and fields of your choice such as the entry date. A quick video on “Customizing Task / Requests” and “List Anchored to bottom” can be found here to explain more https://opengov.my.site.com/support/s/article/01a05541-4ac0-4fba-94f8-65c983ec02f7. We would like to assist you with the troubles you are experiencing and recommend contacting our technical support at support@opengov.com or through our website https://opengov.my.site.com/support/s/contactsupport. We will also look for the email you sent to follow up. ### 1/5 — Go Back *2024-05-16* Go back to the original Cartegraph **Developer response:** We are very interested to learn more about your experience with the app. Any additional comments, ideas, and feedback will help make improvements. Please contact us at productenhancements@cartegraph.com. ### 1/5 — This app was rushed, has good ideas but none of them work *2024-04-29* Like the title says, it was clearly rushed during development and I had an opportunity to meet the developers. All very good people and it’s probably not there fault but still this thing never works. So first things first it absolutely cooks your phone/tablets battery. I’m talking in a hour and a half your phone goes from 100%-9%, how can I be productive during my work day with that kind of battery life?? Next, if I don’t have full 5G service(which is almost never) the app refuses to upload the pictures I need to upload. It just deletes all of them and I have to go back and do the exact thing I had just done, I do this for every other task assigned to me. ALSO while going through the map on the app, you can’t rotate or change the orientation of the map? which for my job that’s very important because it requires the precise location of each task and in certain areas there are tons of tasks on top of each other. Not only all of those issues my team and I experience, the app will straight up just crash and never run for you. With no ability to log in after it crashing for absolutely 0 reason, just can’t use it. I make almost double my paycheck in overtime which requires me to work extra hours(obviously) and this app makes it almost IMPOSSIBLE to do that, so my disdain for this app is through the roof because now it’s affecting my ability to pay my bills. Take the app offline and fix it. For the love of god. **Developer response:** Sorry to hear about the troubles you are having with. Please contact support@opengov.com and our team can help troubleshoot and resolve these issues for you. ### 2/5 — Good… But Needs some work!! *2024-05-22* Update: the new release still does not fix the map issue on the Iphone. We need to see the map in the detail screen. The asset cards should show a map image with the location at the top instead of attachments. The old app was much better in this way. **Developer response:** Now, when conducting a global search, the system will center and highlight the record on the map while displaying the details in the side panel. For improved usability on mobile devices or when viewing the maximized detail screen without the map visible, we are adding the map at the top of the detail screen in an upcoming release. We welcome any additional comments, ideas, or feedback you may have – please don't hesitate to contact us at productenhancements@cartegraph.com. ### 2/5 — Frequent Crashes and Drains Battery *2024-05-17* I have been using the Cartegraph app to input signs into our system. First the app KILLS the phones battery. After 90 minutes my battery drains from 100% to 30%. Second, roughly 20% of the time the app crashes after taking a picture and trying to upload it. The app will restart and you will need to take the picture again. Aggravating. Especially if you are trying to be efficient and move from sign to sign. **Developer response:** Sorry to hear about the troubles you are having with. We would like to learn more about the device you are using to troubleshoot further why your battery is draining and the app is crashing capturing pictures. Please contact support@opengov.com and our team can help troubleshoot and resolve these issues for you. ### 2/5 — Updates *2024-05-08* Quit making updates that make it worse it was better under Cartegraph **Developer response:** Sorry to hear that you're not happy with the recent product updates. We value your feedback and would love to understand which specific updates you believe have had a negative impact on the product. Additionally, we welcome any other comments, ideas, or questions you may have. Please don't hesitate to contact us at productenhancements@cartegraph.com. ### 2/5 — Review *2024-04-22* We need the option to see the Date the work order was created while looking at the list of work orders (like we could with the Old one). Unfortunately you’re shutting down the old one, there wasn’t anything wrong with it. And now, we’re stuck with this… ### 3/5 — Drains battery and crashes *2025-05-08* This app drains my battery fast. One day, it went from 100% to 4% in about 5 hours, not even using it continuously. It also apparently crashes a lot. Sometimes, I'll tap on a task, and the details screen will start to load up, then all of a sudden the OpenGov logo will come up on the screen and reload the screen I was on. Sometimes, I lose changes that I made because of this. **Developer response:** Sorry to hear about the troubles you are having with the app. We would like to learn more about the device and map you are using to troubleshoot further why your battery is draining and the app is crashing. Please contact support@opengov.com and our team can help troubleshoot and resolve these issues for you. ### 3/5 — Live GPS *2025-02-24* App used to run fine, but after the last update, your live location is not updated in real time. It sometimes takes several minutes for it to update. **Developer response:** Sorry to hear that the live location took a long time to update. We have resolved this issue so the location is updated real time. ## Most praised reviews (4 highest-rated) ### 5/5 — Best mobile experience *2025-11-13* Best app I have used in the industry. It was clearly built for mobile ### 5/5 — App is Fine *2025-10-01* Looks like this poor app got review bombed because people don’t like change. The app works great and does everything you’d expect it to. There is always room for improvement, but if you’re using EAM for work, it’s more than sufficient. **Developer response:** Thank you for the review and happy to hear that the app is working great for you. We would love to hear about any improvements you have and can be sent to productenhancements@cartegraph.com. ### 4/5 — Good… But Needs some work!! *2024-05-24* Great app!! Still needs some minor tweaks but overall good. I wish email links opened in the app instead of desktop. **Developer response:** Now, when conducting a global search, the system will center and highlight the record on the map while displaying the details in the side panel. For improved usability on mobile devices or when viewing the maximized detail screen without the map visible, we are adding the map at the top of the detail screen in an upcoming release. We welcome any additional comments, ideas, or feedback you may have – please don't hesitate to contact us at productenhancements@cartegraph.com. ### 3/5 — Good… But Needs some work!! *2024-04-25* The search tool should pan the map to the asset/task location. Or… the asset cards should show a map image with the location at the top instead of attachments. The old app was better in this way. **Developer response:** Now, when conducting a global search, the system will center and highlight the record on the map while displaying the details in the side panel. For improved usability on mobile devices or when viewing the maximized detail screen without the map visible, we are adding the map at the top of the detail screen in an upcoming release. We welcome any additional comments, ideas, or feedback you may have – please don't hesitate to contact us at productenhancements@cartegraph.com. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*