# OpenKey — user reviews > 113 indexed App Store user reviews of OpenKey by OPENKEY, INC., rated 4.69/5 from 3,085 ratings. - Source: https://appshunter.io/ios/app/openkey/id990142776/reviews - App overview in markdown: https://appshunter.io/ios/app/openkey/id990142776.md - Rating breakdown: 5★ 2,712 · 4★ 134 · 3★ 50 · 2★ 27 · 1★ 160 ## What do users think of OpenKey? Overall sentiment: positive **Pros** - 🚀 Seamless experience - 🔑 Convenient keyless entry - 💡 Sharing keys with others - 👍 Easy to use - 🔒 Secure access **Cons** - 🐛 Connectivity issues - 🔍 Needs better instructions - 🔋 Drains phone battery - 🤔 Doesn't work consistently **Commonly reported bugs** - App crashes frequently - Fails to unlock doors sometimes - Issues with updating and reinstalling **Most requested features** - Apple Watch app integration - Improved error handling and troubleshooting ## Newest reviews (13 of 113) ### 3/5 — Not a huge fan *2024-11-18, version 7.0.6* It’s a good concept but if you don’t have a good signal you have to keep trying to get it to work. It definitely needs improvement. ### 4/5 — Would be helped by better instructions *2024-09-04, version 7.0.6* The app is very useful but the Share Key option should be pointed out or highlighted in some way to make this feature more important ### 5/5 — Best Digital Key *2023-11-15, version 7.0.3* Best digital key I’ve used during my travel. Really makes it easy to get in the room and can even share a key with my wife. Awesome app! ### 2/5 — Doesn’t unlock doors *2023-07-15, version 5.5.9* The key feature doesn’t work it says it unlocks a door but doesn’t do anything everything else was fine but the main feature does absolutely nothing. ### 5/5 — Awesome app *2023-07-06, version 5.5.7* This is a great app and easy to use ### 2/5 — Not working with multiple rooms *2023-07-01, version 5.5.7* I’ve had trouble using OpenKey when booking multiple rooms concurrently at the same hotel. With multiple bookings, I can get one key active on the app but not two. ### 5/5 — Very convenient! *2023-07-01, version 5.5.7* First time to use this APP, love it. You can also share the keys with your companies. ### 5/5 — Came in great use *2023-06-18, version 5.5.7* This is awesome feature and very up to date!!! Everyone has their phone in hand!!! ### 5/5 — Works great 👍🏽 *2023-06-16, version 5.5.7* It worked when I needed it to. Thanks ### 5/5 — Great Place *2023-06-15, version 5.5.7* This place is awesome. Everything about it, beautiful view, nice clean, out of town. Will definitely stay here every time I’m in town. ### 4/5 — Open key Newbie *2023-06-05, version 5.5.7* Let’s just say that I’m wary of new and touted apps, particularly when I’ve never used it before and I’m forced to use it when I’m miles from home and I’m worn out after a long day’s drive. If it continues to work all the way after the check-out process tomorrow morning, maybe, just maybe I’ll have nice things to say about it then. In the meantime, don’t assume in advance that I’ll be capering with delight for having this new app thrown at me. ### 5/5 — Convenient and easy to use *2023-06-02, version 5.5.7* Wish more hotels used this. Easy setup with your phone number, can share on my own with other guests, and just works! ### 5/5 — It works great *2023-05-26, version 5.5.7* First time I ever heard of this app. It’s a very safe way to secure the hotel doors ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t even work *2026-05-23, version 7.1.6* I have tried everything and I can’t even download the key ### 1/5 — doesnt work *2025-10-02, version 7.1.4* "Unable to download key" after 6 re installations and trying a different number through hotel support. Ended up getting physical key. Trash app. ### 1/5 — Lousy app *2024-08-13, version 7.0.6* We have remove and reinstall the app multiple times a day. It also requires re authorizing additional phones a number of times. Every time you step out and the door shuts you have to use the key again and then start all Over again. ### 1/5 — Incredibly annoying *2024-06-30, version 7.0.6* We rented a house that used openkey and several of needed access to the front door lock. The lock kept getting messed up and having to be reset by the front offfice. Each time this was done we were stuck outside for half an hour or more. Idk if it was the apps fault of the management but either way it was an incredibly annoying ### 1/5 — Not user friendly *2024-02-22, version 7.0.5* This app did not allow me to update my phone number. I did this through the hotel. They said it would update on OpenKey and it did not. I want to update my account now, and I cannot access it because I have checked out. I was given a card key by the front desk, which worked fine. I find this service and app a useless waste of time. ### 1/5 — Requires excessive permissions, bad design *2023-12-26, version 7.0.4* Requires push notifications, location, and bluetooth permissions or it refuses to work. The only one of these that even slightly makes sense is bluetooth. If they did it properly it would just use NFC and not require bluetooth. ### 1/5 — Need to scan twice *2023-08-06, version 7.0.1* On iPhone I always need to scan twice ### 1/5 — Doesn’t work *2023-05-20, version 5.5.7* stuck outside my room lol ### 1/5 — Product don’t work even with registered room *2022-09-26, version 5.5.5* My property is listed, my room and number match, yet this app can’t find it. Pure and simple, terrible quality app. Erroneous errors. Pointless to use ### 1/5 — Never updates *2022-09-12, version 5.5.5* Stupid app says that I need to download the update and that it will not work without the update. When I click update now, all it does is bring you to the version I have already downloaded. So I delete app and download again. Guess what happens, the same frickin thing. It’s an infinite loop of incompetence. ## Most praised reviews (10 highest-rated) ### 5/5 — Seamless *2024-11-18, version 7.0.6* I’ve never had a problem using this… Thank you all and God Bless!!! ### 5/5 — Open door *2024-11-11, version 7.0.6* I absolutely love this app! Most of the times my hands are full and I’m searching for the card. Now I just use my phone and I can share with family members!! Great job ### 5/5 — Convenient *2024-10-18, version 7.0.6* I much prefer this type of keyless entry. Excellent. ### 5/5 — Key *2024-09-30, version 7.0.6* Love it 🥰 ### 5/5 — Card *2024-07-13, version 7.0.6* So convenient Reduce plastic ### 5/5 — Key *2024-06-22, version 7.0.6* Very easy to download very user-friendly works immediately! Highly recommend! ### 5/5 — Luxury *2024-06-03, version 7.0.6* So easy and convenient! I love it!!! ### 5/5 — Super Easy! *2024-05-27, version 7.0.6* Very convenient way to access a room. Genius! ### 5/5 —  WATCH app *2024-04-27, version 7.0.5* Please provide an  WATCH app. Would be so convenient instead of having to get phone out when entering room. ### 5/5 — Very convenient *2023-12-26, version 7.0.4* This app is Super easy for the guests to use, very convenient. Works very well with Webrez. Tech support Amazing!! Highly recommend! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*