# Openser

> Mobile help desk management for service requests and client support. (iPhone/iPad app by Northware S.A de C.V..)

- Source: https://appshunter.io/ios/app/openser/id1319424280 (this page in markdown: same URL + `.md`)
- Developer: [Northware S.A de C.V.](https://appshunter.io/developer/411445181)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 9.0 · 14 MB
- Languages: American English
- Released: 2017-12-16
- Data updated: 2026-06-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/openser/id1319424280/reviews.md

## What is Openser?

Openser proporciona la capacidad de gestionar solicitudes de servicio de una o varias mesas de ayuda desde su aplicación móvil, atiende de manera oportuna todos los servicios asignados y proporciona soluciones efectivas e inmediatas a tus clientes en donde quiera que te encuentres.

Ofrece a tus clientes la oportunidad de solicitar servicio desde su portal para clientes, consultar su listado de solicitudes y estatus una manera clara y sencilla.

Reduce tus tiempos de respuesta y solución a los servicios por medio de los indicadores y alertas de tus tickets.

Versión 1.0.0

Funciones :

CLIENTE
- Registro de Solicitudes de Servicio
- Consola de Tickets para Clientes y Acciones
- Aprobaciones y Rechazos de Soluciones
- Respuestas de Encuestas de Servicio

Agente

- Consola de Tickets para Agente y Acciones
- Registro de Actividades de Seguimiento
- Soluciones y Cierre de ticket
- Búsqueda de ticket
- Detalle del ticket 
- Visualización de datos adicionales del ticket
- Visualización de bitácoras automáticas y manuales


Requerimientos:
• Iphone, Ipod y Ipad iOS 8.0 +
• Instalación previa de OpenSer Service Management.

## Key features

- Manage multiple help desks
- Client service request portal
- Ticket console for agents
- Approve/reject solutions
- Track ticket status
- Service survey responses

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/openser/id1319424280/reviews.md

### 1/5 — No carga

*2025-11-16, version 1.3.0*

Abres la aplicación y se queda en el logo no hace absolutamente nada mas

### 1/5 — Un desastre de app

*2024-08-16, version 1.3.0*

No funciona para nada, deberían invertir en actualizarla, ni en PC funciona de manera óptima.

### 1/5 — No abre la app, al intentar abrirla se cierra desde iOS 12.4

*2019-10-31, version 1.2.2*

Revisen

## Frequently asked questions about Openser

### What devices can I use Openser on?

Openser is available for iPhone, iPod, and iPad devices running iOS 8.0 or later. It requires a prior installation of OpenSer Service Management.

### How does Openser help reduce response times?

Openser provides indicators and alerts for your tickets, allowing you to monitor progress and address issues promptly. This helps in reducing both response and resolution times for services.

### Can clients track their service requests with Openser?

Yes, clients can use their customer portal to request services, view their list of requests, and check their status in a clear and simple manner.

### What actions can agents perform on tickets in Openser?

Agents can view ticket details, register follow-up activities, provide solutions, close tickets, and search for specific tickets within the agent console.

### Does Openser offer any offline functionality?

The provided description does not specify offline functionality. Openser appears to require an internet connection for real-time service management and client communication.

### How frequently is Openser updated?

The latest version is 1.3.0, last updated on December 16, 2021. While specific update frequency isn't detailed, this indicates it receives periodic updates.

### Is Openser suitable for small businesses?

Openser is designed to manage service requests from one or multiple help desks, making it adaptable for businesses of various sizes that require efficient service management.

### Does Openser have ads?

No, Openser does not contain advertisements. It is a free application without any ad interruptions.

## Version history (last 5 releases)

### 1.3.0 — 2021-12-16

* Conexion a version actual de openser, aplica más filtros a la consola

### 1.2.6 — 2020-10-14

se agregan notificaciones push

### 1.2.5 — 2020-08-12

Solución a notch, problema en iPhone 11

### 1.2.4 — 2020-06-16

bug fixed

### 1.2.3 — 2019-11-09

Resolved bugs

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## More apps by Northware S.A de C.V.

- [EVAA Manager](https://appshunter.io/ios/app/evaa-manager/id1446384036)
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- [EEMI](https://appshunter.io/ios/app/eemi/id1464592414)
- [CieloCare](https://appshunter.io/ios/app/cielocare/id1470901897)

All apps by Northware S.A de C.V.: https://appshunter.io/developer/411445181

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*