# Openserve Connect — user reviews > 59 indexed App Store user reviews of Openserve Connect by Openserve (Pty) Ltd, rated 3.80/5 from 62 ratings. - Source: https://appshunter.io/ios/app/openserve-connect/id1533061924/reviews - App overview in markdown: https://appshunter.io/ios/app/openserve-connect/id1533061924.md - Rating breakdown: 5★ 37 · 4★ 4 · 3★ 5 · 2★ 3 · 1★ 13 ## What do users think of Openserve Connect? Overall sentiment: negative **Pros** - 👍 Well designed and laid out - 👍 Easy to use and navigate - 👍 Looks interesting and convenient - 👍 Seamless and value for money **Cons** - ❌ App doesn't open/loads forever - ❌ Connection issues and service problems - ❌ Difficult to get help/no customer support - ❌ App crashes frequently - ❌ Poor installation and setup experience - ❌ Inaccurate status updates (e.g., 'all good') - ❌ Cannot log faults easily/effectively - ❌ Repeated redirection and no resolution - ❌ Issues with prepaid bundle recharges - ❌ Sales agents signing up to incorrect deals - ❌ Lost prepaid voucher money - ❌ Argumentative and disorganized call centre - ❌ Slow internet speeds and disconnections - ❌ No feedback or updates on issues - ❌ App bugs out after order number entry - ❌ Frustrating registration process - ❌ App doesn't reflect correct installation progress - ❌ Line test crashes the app - ❌ App jams the UI with open faults **Commonly reported bugs** - App doesn't open or loads indefinitely - App crashes when running line tests - App crashes during registration/address entry - App shows 'all good in the hood' when network is down - App doesn't allow fault logging - App doesn't validate service numbers - App doesn't show all screens on iPad - App crashes after entering order number - App freezes on login screen - App shows blank pages for appointments/order tracking - App jams the UI with open faults - App doesn't update installation progress correctly **Most requested features** - Ability to log faults directly - Improved customer support accessibility - Clearer installation and tracking information - Better communication regarding service outages - Fix app crashes during line tests - Ensure app accurately reflects network status - Provide a way to contact human support - Allow users to track orders more effectively - Fix issues with prepaid bundle recharges - Ensure sales agents are accurate with deals - Resolve issues with lost prepaid voucher money - Improve call centre organization and helpfulness - Address slow internet speeds and disconnections - Provide timely feedback on reported issues - Fix app bugs after order number entry - Streamline the registration process - Ensure app accurately reflects installation progress - Fix app crashes when running line tests - Unjam UI when faults are logged - Make app functional on iPads - Provide a clear way to log faults - Ensure app works with data when no internet ## Newest reviews (17 of 59) ### 1/5 — Waste of space *2025-03-16, version 5.16.0* Our whole town appeared to be down for about 20hrs but the app reports ‘all good in the hood’. 4 hours after restoration the area is down again but apparently all good in the hood. Running a line test says I’m all good and should contact the ISP - when we know it’s an OpenServe issue. Pointless app. ### 1/5 — Network *2025-03-08, version 5.16.0* We have assignments and online tests that require Wi-Fi and we don’t have network it’s been two days now, no help whatsoever, might be the first time but it’s just wrong timing. ### 1/5 — HORRIBLE EXPERIENCE *2025-02-19, version 5.16.0* No one showed up when they were supposed to and no one knew how to help me out on the phone. I keep being bounced from a number to another. Very disappointed. ### 1/5 — Waste of space *2024-12-07, version 5.15.1* The app only redirects you , you cannot speak to anyone but the computer which is useless. Their is no contact number to speak to support ### 1/5 — App Errors😭 *2024-10-11, version 5.14.0* The app is constantly crashing. I installed the app today, and I keep on getting the error that “There’s still a problem on their end” ### 1/5 — Poor service *2024-09-02, version 5.12.0* No technicians to attend to faults, no feedback, app doesn't work. Did not even pick that we had a line break. ### 1/5 — Not very helpful *2024-08-19, version 5.12.0* Do not understand the app. Besides somebody programmed it. But what was her/his intention? Anyway one must not understand the universe nor the human mind. ### 1/5 — Bad communication *2024-06-11, version 5.9.0* To get in touch with someone that is capable of attending to an issue is basically impossible. I pay for 50mb/s but I get around 8mb/s in the afternoon and evening. Open serve simply ignores any request for explanation. Disappointing - I will never recommend to anyone. ### 1/5 — App bugs out *2024-05-17, version 5.9.0* Once I placed my order number in the app it just stopped working even after a restart of both the device and app ### 1/5 — Pathetic long wait *2024-04-01, version 5.7.0* Between and Open Serve we are now on day 27 of a reallocation request. Open Serve ONT is already installed in the new premises but between the two service providers there is absolutely no progress albeit advice was that no installer necessary just a simple activation. This was the information received from Mweb, not sure who is telling the truth, but this has now costed us more money by loading data cause someone is not doing their job! ### 1/5 — App doesn’t work *2024-03-14, version 5.7.0* Tried a couple of times to open the app and after 5min still did not open. Delete app and reinstalled and still not working ### 1/5 — Bug in the app *2024-02-24, version 5.6.0* There is a bug in the app that does not allow me to finish my registration - very frustrating ### 1/5 — Such poor service *2024-02-03, version 5.5.0* This has to be the worst experience I have ever had with any company. It is impossible to get hold of any one…we were suppose to be connect 3 days ago. The app doesn’t work, creating an account doesn’t work! So frustrated!!!!! Canceling and moving to different service provider. ### 1/5 — Lack of info re installation *2024-01-22, version 5.5.0* The tracking information only gives the date the order received and does not show a date for each step, so deliberately vague. Technician did visit however Telkom’s two manholes available were apparently too far away and across a tar road in a complex so no installation took place. The “planning dept” will contact you I was told. 4 days later still waiting and the tracking info conveniently says “working on it” with no indication how long this will take or whether openserve can actually install and fulfill their order. No way of contacting openserve to ask, must do it via ISP therefore delaying installation information even further. ### 1/5 — Horrible connection *2023-12-11, version 5.5.0* I was on openserve using Afrihost as ISP for years with no complaints but the second I changed ISPs and “upgraded” to faster internet the opposite happened. Internet is incredibly slow and disconnects every 2-3 minutes it’s like not having fibre at all and I work from home so you can imagine my frustration. ### 1/5 — Open serve fibre continually down *2023-11-25, version 5.4.0* I am so disappointed with this fire service! It is problematic, Do not go with this service provider! You will not be able to run your business. 😡 ### 1/5 — Poor service *2023-11-24, version 5.4.0* I had a representative come and connect my fiber. He left in 5 minutes. When I came home to test the connection there was no internet. So question is, what did he do here and why did he not test the connection? ## Most critical reviews (10 lowest-rated) ### 1/5 — Fail!!! *2026-07-09, version 5.29.0* Many aspects are faulty, you cannot buy prepaid despite the functionality shown. ### 1/5 — Connection issues *2025-10-16, version 5.21.0* Terrible service and redirecting customers all over the place. No real help and the website is difficult to get help. Cannot speak to anyone to help or to resolve a matter. I would not recommend Openserver to anyone. ### 1/5 — App doesn’t open *2025-09-01, version 5.19.0* This app has been non-responsive for more than a week on both my and my wife’s phones. After FaceID just the spinning wheel of doom…. ### 1/5 — Worst service *2025-07-17, version 5.18.0* Don’t waste your time trying to get hold of Openserve customer support They will not respond. Don’t fall for other providers tricks when they say they’ll escalate your issue Be prepared to wait a month for installation and the only communication you’ll get is a sms for you to track your order and getting a different tracking number everyday This is the worst customer service I’ve ever experienced and if I could I would give them 0 stars and if I knew before what I know now I would not take out fibre through Openserve. ### 1/5 — Worst choice ever *2025-07-11, version 5.18.0* Openserve is a mess. After the free trial all hell breaks loose, B numbers are duplicated, sales agents sign you up to deals you never agreed to, call centre agents will drop your call if they can’t answer you and the money you spent on prepaid vouchers will be lost. You will be left stranded looking for new providers. STAY AWAY! ### 1/5 — Can’t login *2025-06-12, version 5.17.0* Can’t even log into the app to check anything what’s the point of having it because it just loads forever ### 1/5 — Choose a package *2025-06-09, version 5.16.0* Install the open server for my home, and I was told that one of the sales representatives will contact me with regards to choosing a plan, it’s been over three months with no contact. I’ve sent numerous emails with no response ### 1/5 — Absolute joke, app doesn’t work and call centre are argumentative and disorganised *2025-05-22* The basic functionality of booking an appointment on this app, does not work. So I called the call centre only to be told that it was booked and don’t worry. Next day, I called back and they can’t find the appointment. Then she tells me no, it has been found, I am just too impatient?! But I have not received any sms or email confirmation of the appointment. So of course I’m going to chase them up. I’m sitting at home waiting Then she tells me actually I should be chasing RSAWeb not Openserve ? What a joke **Developer response:** Good Day, We sincerely apologize for the bad experience, Kindly send us your query to info@Openserve.co.za, Please include your Openserve order number, Full physical address as well as your contact details. Kind Regards, The Openserve Customer Care Team ### 1/5 — Prepaid Fibre Fails *2025-05-02, version 5.17.0* Seems to be a recurring theme trying to recharge a prepaid fibre service and funds debit for a successful payment but failure to load the fibre bundle and an onslaught of headaches trying to get the isp and Openserve to rectify the issue with each passing the problem to the other. ### 1/5 — App not working *2025-05-02, version 5.16.0* I’m unable to purchase prepaid bundles. Where it usually shows the number of days left and options to buy bundles is showing “Whoops” things. It has been 5 days now and I’ve run out of bundles. Please do something! ## Most praised reviews (10 highest-rated) ### 5/5 — Functionality *2024-10-23, version 5.14.0* Very excited. ### 5/5 — My fibre *2024-08-09, version 5.12.0* I have been having a good experience so far since the texted me what to do I have to approve Openserve ### 5/5 — Payment method *2023-05-10, version 4.6.0* They never send me bill and account to pay my bill so what can I do ### 5/5 — Well designed *2023-03-17, version 4.5.0* I like the design, all functions well laid out. Makes it easy to understand and use. Well done. ### 5/5 — Great App *2022-12-15, version 4.2.0* The App looks interesting and convenient to use.. I just have to play around with it to see all benefits ### 5/5 — Best service *2022-07-22, version 3.25.0* If you want a seamless and value for money, this is the place. This is a one stop app ### 4/5 — Needs Adjustment *2023-04-24, version 4.6.0* the app does not show all the screen on ipad ### 4/5 — Easy to use *2022-06-16, version 3.24.0* Great app that is easy to use and navigate ### 3/5 — Network outage *2025-01-04, version 5.15.1* Why is it taking so long to fix the problem in Walmer? ### 2/5 — Pace of error correction *2023-03-24, version 4.5.0* We logged a call for service on Monday 20 March since we had been it if service from the afternoon of 19 March. Technicians were out on 22 March 2023 and on Friday 24 March there is neither an update on what has to be done nor service. Very poor service from OpenServe taking into account that we require connection for both school and work. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-14.*