# OpenText Service Management

> Mobile access to enterprise service management for end-users and agents. (iPhone/iPad app by OpenText.)

- Source: https://appshunter.io/ios/app/opentext-service-management/id1287863098 (this page in markdown: same URL + `.md`)
- Developer: [OpenText](https://appshunter.io/developer/415355796)
- Category: Business
- Price: Free
- Rating: 4.50/5 from 10 App Store ratings · 5 written reviews indexed
- Age rating: 4+
- Requires: iOS 26.0 · 50 MB
- Languages: American English, Arabic, Danish, Dutch, French (France), German (Germany), Greek, Hebrew, Italian, Japanese and 9 more
- Released: 2018-02-16
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/opentext-service-management/id1287863098/reviews.md

## What is OpenText Service Management?

OpenText Service Management gives end users and agents secure mobile access to essential service workflows.

Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments.

Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app.

Important:
OpenText Service Management connectivity is required. Activate the app using a QR code from your company’s Service Management website, or request an activation URL from your IT administrator.

## Key features

- Service and knowledge search
- Request creation and management
- Approval workflows
- Incident and task updates
- Agent view and filtering
- Contact management

## Recent user reviews (5 of 5)

All indexed reviews: https://appshunter.io/ios/app/opentext-service-management/id1287863098/reviews.md

### 1/5 — Absolut untauglich für produktives Arbeiten

*2022-12-14*

- zu langsam 
- log in funktioniert sporadisch 
- Suchfunktion mangelhaft 
- Übersicht mangelhaft 
- nicht fürs iPad geeignet und auf dem Smartphone nicht zu gebrauchen

### 1/5 — Non funziona

*2022-02-22*

Potete eliminarla già che no funziona

### 1/5 — Non funziona

*2021-08-31*

Che dire: non funziona. Peraltro non funziona neanche attraverso browser, quindi…

### 1/5 — This App Does Nothing

*2021-02-16*

I downloaded this app since the company I work for uses this service. After opening this app, it requires use of a QR code, which I can't use.  It also recommends navigating to the website but the company login is required.

**Developer response:** Thanks for sharing your experience, The Micro Focus SMA Mobile app requires your company to enable use of the app with their Micro Focus service management system. We recommend first discussing with your SMA System Administrator, however if you still have issue connecting to your organizations SMA System, Feel free to ping us at sma.mobile@microfocus.com .



Best regards,

Micro Focus SMA Mobile Team

### 5/5 — Excellent app

*2019-11-19*

Excellent app from Micro Focus

## Frequently asked questions about OpenText Service Management

### What can end-users do with OpenText Service Management?

End-users can search for service offerings, knowledge articles, and news. They can also create new service or support requests, and approve or deny pending requests and changes.

### What functionalities are available for agents in OpenText Service Management?

Agents can search for specific requests, incidents, CIs, and people. They can view and filter lists of requests/tasks/incidents, update detailed information, and post comments.

### How do I activate OpenText Service Management?

Activation requires connectivity to the OpenText Service Management Automation Suite. You can scan a QR code from your company's Service Management Automation Service Portal website or contact your IT administrator for an activation URL.

### Does OpenText Service Management have ads?

No, this application does not contain advertisements.

### What is the latest version of OpenText Service Management?

The latest version is 26.1.2, last updated on February 19, 2026.

### What devices support OpenText Service Management?

The application is supported on iPhone devices.

### What is the age rating for OpenText Service Management?

The app has an age rating of 4+, making it suitable for a wide range of users.

### Where can I find release notes for OpenText Service Management?

Full details of new releases can be found on OpenText's online documentation, with specific links provided for Mobile, SMA-SM, and SaaS release notes.

## Version history (last 5 releases)

### 26.3.1 — 2026-08-21

Highlights:
OpenText Service Management now supports Oauth 2.0 authentication on iOS, available for tenants running on versions 26.3 or later.
General defect fixes and stability improvements.
 
For detailed information regarding the new release, consult the ESM Mobile App product documentation.

### 26.3 — 2026-07-15

Highlights:
Extended ESM Mobile to support Customer Service Management by introducing Case Offerings and Case Requests.
Minimum supported OS version updated to iOS 26.
General defect fixes and stability improvements.
 
For detailed information regarding the new release, consult the ESM Mobile App product documentation.

### 26.2.1 — 2026-05-22

Fixing defects and Stability Improvements

### 26.2 — 2026-05-07

Fixing defects and Stability Improvements

### 26.1.2 — 2026-02-19

Fixing defects and Stability Improvements

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## More apps by OpenText

- [OpenText Vibe](https://appshunter.io/ios/app/opentext-vibe/id476653054)
- [CX-E Voice](https://appshunter.io/ios/app/cx-e-voice/id487333266)
- [Voltage Mail](https://appshunter.io/ios/app/voltage-mail/id516444730)
- [OpenText Filr](https://appshunter.io/ios/app/opentext-filr/id575729298)
- [OpenText iPrint](https://appshunter.io/ios/app/opentext-iprint/id582808768)
- [OpenText™ Core Share](https://appshunter.io/ios/app/opentext-core-share/id922517965)

All apps by OpenText: https://appshunter.io/developer/415355796

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*