# Opsgenie

> Mobile incident management platform for operating always-on services. (iPhone/iPad app by OpsGenie, Inc..)

- Source: https://appshunter.io/ios/app/opsgenie/id528590328 (this page in markdown: same URL + `.md`)
- Developer: [OpsGenie, Inc.](https://appshunter.io/developer/528590571)
- Category: Utilities
- Price: Free
- Rating: 2.10/5 from 122 App Store ratings · 96 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 224 MB
- Languages: English
- Released: 2012-05-30
- Data updated: 2026-07-30
- Monetization: subscription
- User reviews in markdown: https://appshunter.io/ios/app/opsgenie/id528590328/reviews.md

## What is Opsgenie?

Opsgenie is a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. The Opsgenie Application for iOS delivers the power of the solution to your mobile devices.  You can receive push notifications when alerts and incidents arise, take action directly from the application, understand the status of all known issues and manage your on-call responsibilities.

Opsgenie for iOS is free for all Opsgenie customers and requires a subscription to Opsgenie service. Your Opsgenie administrator will send an invite via email for you to create an account. Once your account is created, you can log in to Opsgenie service from the iOS app with your Opsgenie username and password.

You can view additional documentation at http://www.opsgenie.com/docs/dashboard/ios-app

Features:
* Customizable dashboards for responding to alerts and incidents faster
* Ability to create alerts and incidents with ease
* Easy access and response to alerts and incidents (Acknowledge, Close, Escalate to Next, Take Ownership, Snooze and many more)
* Ability to execute custom actions on alerts and incidents (i.e ping, restart server, …)
* Opsgenie-hosted audio & video conferencing (Incident Command Center) to effectively collaborate during incidents
* Service Catalogs to identify and manage service units
* Ability to track each service’s status via dedicated status pages
* Ability to define & add responders and/or stakeholders to incidents
* Ability to select multiple alerts/incidents and execute an action for all
* Alert/Incident list pages supporting native swipe gestures for actions
* Ability to save and reuse the searches previously defined in order to filter alerts and incidents
* Who Is On-Call page which enables viewing all schedules and active rotations of the moment
* User Directory that enables accessing all users and their contact information
* Ability to easily contact users via phone call, SMS, email, and Skype
* Ability to mute/unmute notifications
* Ability to enable/disable notification preferences, notification rules and contact methods

## Key features

- Real-time push notifications for alerts and incidents
- Direct action on alerts (Acknowledge, Close, Escalate)
- Customizable dashboards for faster response
- Execute custom actions on alerts
- Audio/video conferencing for incident collaboration
- View on-call schedules and user contact information
- Manage service status and responders

## What do users think of Opsgenie?

Overall sentiment: negative

**Pros**

- ✅ Comprehensive alert management functionality
- 📱 Mobile-friendly interface for incident response
- 🔗 Good integration with Jira and other Atlassian tools
- ⚡ Quick acknowledgment and alert handling
- 📊 Detailed incident tracking and prioritization
- 💬 Built-in chat and note-taking features
- 🎯 Useful for on-call schedule management
- 🏆 Feature-rich compared to competitors

**Cons**

- 🔔 Notification system unreliable and frequently fails
- 🔊 Alert volume cannot be controlled or adjusted
- 🔐 SSO/Atlassian Access login broken or unavailable
- ⌨️ Keyboard not appearing during SSO login
- 🔄 App frequently logs users out unexpectedly
- 🐌 Slow login process and loading times
- 📅 Calendar/schedule view difficult to find and access
- 🎨 Poor UI/UX design and unintuitive navigation
- ⚠️ Critical alerts triggered for non-critical events
- 🔕 No way to disable rotation start/end notifications
- 📊 Stale data displayed without manual refresh
- 🔗 Links in alerts don't open properly
- ⏱️ Missed or delayed alert delivery
- 🔌 App crashes and freezes phone
- 🎵 Sound preview doesn't work
- 📱 Apple Watch app non-functional
- 🔑 Password manager integration issues

**Commonly reported bugs**

- Push notifications not delivering despite correct settings
- Keyboard not appearing during SSO browser login
- App stuck in login loop or loading spinner
- Notification rules not being recognized or applied
- Critical alerts not working on iOS 15+
- App forgets login credentials after updates
- SSO login redirects to web browser then hangs
- Alerts showing as stale data requiring manual refresh
- Links in alerts not opening when tapped
- Apple Watch app showing incorrect on-call status
- Apple Watch app timing out and not syncing alerts
- App crashes when receiving alerts
- Policy verification error preventing app opening
- Cannot verify policy error on reinstall
- Bulk acknowledge button not appearing with 50+ incidents
- Notification banners blocking user actions
- Dashboard showing incorrect on-call days with dots
- Alerts not sounding or using wrong notification tone
- App unable to handle large numbers of incidents
- Slow app responsiveness and performance issues

**Most requested features**

- Custom ringtone support for different alert types
- Volume control for notifications
- Ability to categorize which alerts are critical
- Dark mode option
- Multiple account support without logout
- Focus mode integration for different on-call schedules
- Extended calendar view showing future schedules
- App badge showing unacknowledged alert count
- Custom vibration patterns
- Ability to copy text from alert fields
- Mute option for longer than 10 hours
- Disable non-critical alerts while keeping critical ones
- Sound preview functionality
- In-app bug report submission
- Notification rules configuration in app
- Show primary/secondary on-call rotation status
- Ringer volume control instead of app volume

## Recent user reviews (10 of 96)

All indexed reviews: https://appshunter.io/ios/app/opsgenie/id528590328/reviews.md

### 1/5 — Keyboard doesn’t pop up on SSO login

*2025-10-28, version 3.9.9*

You can’t input your password when logging in via an in-app browser (ex. for SSO) because no keyboard pops up. So you can’t log in to actually use the app. Insanity.

### 1/5 — Doesn’t alert at all

*2025-04-25, version 3.9.7*

Despite going through full app settings both on Atlassian’s server side and iPhone client, checking debug logs, reinstalling, relinking, etc…; many of my staff simply don’t get the push alerts. This is after 3 months of us monkeying around trying everything under the sun we could think of. 

Kinda pointless app if it doesn’t perform its primary function. 

No wonder they EOL’d last month.

### 2/5 — No alerts

*2025-03-31, version 3.9.5*

Does not give alerts despite having the correct settings. My IT could not figure out the issue and my cell phone provider was unable to as well. Both said it's got to be an issue with the app.

### 1/5 — The future schedule calendar is hard to find

*2025-03-20, version 3.9.5*

I have to click the hamburger menu and then the “you are not on call” text (no button or not a list option) to check the calendar. How unintuitive as I would have never found calendar had I not clicked on that text! You should show an option to show future schedules. Bad product design.

### 1/5 — No Notifications

*2025-03-11, version 3.9.5*

I’ve been having problems with them not notifying me about any alerts or when I’m on shift. Have to go in to see an incident if one exists.

### 2/5 — Painful notification setup

*2025-02-26, version 3.9.4*

After getting a new phone, alerts  kept getting sent to the old phone. Needed to manage via web, couldn’t solve it in the app. For a tool that I need solely to send me notifications, it’s shockingly difficult to use and confusing.

### 1/5 — Notification rules don’t work

*2025-01-10, version 3.9.0*

Despite toggling notification rules for three different channels (SMS, iOS and email), none are recognized or working.

### 1/5 — It's 2024, still can't use custom ringtone

*2024-11-11, version 3.8.6*

It's 2024, still can't use custom ringtone

### 1/5 — Missed notifications

*2024-11-10, version 3.8.6*

The application used to send notifications for alerts through as critical alerts. This would bypass the silence on my phone and allow me to get important notifications in a timely manner. Now, if my phone is silenced, they just go through as normal notifications and I don't even hear them. On top of that the app is buggy and the user interface is terrible.

### 2/5 — Needs work

*2024-10-22, version 3.8.5*

Since the latest update the push notifications to text are not functioning properly, needs fix.

## Frequently asked questions about Opsgenie

### What does Opsgenie do?

Opsgenie is a modern incident management platform designed for operating always-on services. It helps Dev and Ops teams plan for service disruptions and maintain control during incidents. The mobile app allows users to receive notifications, take action on alerts, and manage on-call responsibilities directly from their devices.

### What are the key features of the Opsgenie mobile app?

The app provides customizable dashboards for faster alert response, the ability to create and act on alerts (acknowledge, close, escalate), and execute custom actions. It also includes features for incident collaboration via audio/video conferencing, managing service status, and viewing on-call schedules and user contact information.

### Is Opsgenie free to use?

The Opsgenie application for iOS is free for all existing Opsgenie customers. However, it requires a subscription to the Opsgenie service. Users will receive an invite from their administrator to create an account, which is then used to log into the mobile app.

### What devices is Opsgenie compatible with?

The provided description specifically mentions the "Opsgenie Application for iOS," indicating compatibility with iOS mobile devices. Further details on specific iOS version requirements can be found in the additional documentation linked in the app's description.

### How can Opsgenie help during a service disruption?

During a service disruption, Opsgenie empowers teams by providing immediate push notifications for alerts and incidents. Users can quickly acknowledge, escalate, or close issues directly from the app. The integrated conferencing feature allows for effective team collaboration to resolve the incident efficiently.

## Version history (last 5 releases)

### 3.9.14 — 2026-06-12

Performance improvements and bug fixes.

### 3.9.13 — 2026-01-16

Performance improvements and bug fixes.

### 3.9.12 — 2026-01-10

Performance improvements and bug fixes.

### 3.9.11 — 2025-12-12

Performance improvements and bug fixes.

### 3.9.10 — 2025-11-18

Performance improvements and bug fixes.

## Apps similar to Opsgenie

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Meraki](https://appshunter.io/ios/app/meraki/id693056161) | 4.7 (1,405) | Free | Utilities |
| [ntfy](https://appshunter.io/ios/app/ntfy/id1625396347) | 4.8 (397) | Free | Utilities |
| [FireHydrant](https://appshunter.io/ios/app/firehydrant/id6473452572) | 4.3 (8) | Free | Utilities |
| [Twingate](https://appshunter.io/ios/app/twingate/id1501686317) | 4.4 (34) | Free | Utilities |
| [Ubiquiti WiFiman](https://appshunter.io/ios/app/ubiquiti-wifiman/id1385561119) | 4.8 (38,821) | Free | Utilities |
| [Splunk Mobile](https://appshunter.io/ios/app/splunk-mobile/id1420299852) | 4.3 (39) | Free | Utilities |

## More apps by OpsGenie, Inc.

- [Opsgenie for BlackBerry](https://appshunter.io/ios/app/opsgenie-for-blackberry/id1404256312)

All apps by OpsGenie, Inc.: https://appshunter.io/developer/528590571

## Related topics

[opsgenie](https://appshunter.io/ios/topics/opsgenie) · [xmatters](https://appshunter.io/ios/topics/xmatters) · [receiving ops](https://appshunter.io/ios/topics/receiving-ops) · [opso](https://appshunter.io/ios/topics/opso) · [sytra](https://appshunter.io/ios/topics/sytra) · [frontline opiq](https://appshunter.io/ios/topics/frontline-opiq) · [operations center pro run](https://appshunter.io/ios/topics/operations-center-pro-run) · [planb notfallhandbuch](https://appshunter.io/ios/topics/planb-notfallhandbuch)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-30.*