# Opsgenie — user reviews > 96 indexed App Store user reviews of Opsgenie by OpsGenie, Inc., rated 2.10/5 from 122 ratings. - Source: https://appshunter.io/ios/app/opsgenie/id528590328/reviews - App overview in markdown: https://appshunter.io/ios/app/opsgenie/id528590328.md - Rating breakdown: 5★ 22 · 4★ 3 · 3★ 11 · 2★ 15 · 1★ 70 ## What do users think of Opsgenie? Overall sentiment: negative **Pros** - ✅ Comprehensive alert management functionality - 📱 Mobile-friendly interface for incident response - 🔗 Good integration with Jira and other Atlassian tools - ⚡ Quick acknowledgment and alert handling - 📊 Detailed incident tracking and prioritization - 💬 Built-in chat and note-taking features - 🎯 Useful for on-call schedule management - 🏆 Feature-rich compared to competitors **Cons** - 🔔 Notification system unreliable and frequently fails - 🔊 Alert volume cannot be controlled or adjusted - 🔐 SSO/Atlassian Access login broken or unavailable - ⌨️ Keyboard not appearing during SSO login - 🔄 App frequently logs users out unexpectedly - 🐌 Slow login process and loading times - 📅 Calendar/schedule view difficult to find and access - 🎨 Poor UI/UX design and unintuitive navigation - ⚠️ Critical alerts triggered for non-critical events - 🔕 No way to disable rotation start/end notifications - 📊 Stale data displayed without manual refresh - 🔗 Links in alerts don't open properly - ⏱️ Missed or delayed alert delivery - 🔌 App crashes and freezes phone - 🎵 Sound preview doesn't work - 📱 Apple Watch app non-functional - 🔑 Password manager integration issues **Commonly reported bugs** - Push notifications not delivering despite correct settings - Keyboard not appearing during SSO browser login - App stuck in login loop or loading spinner - Notification rules not being recognized or applied - Critical alerts not working on iOS 15+ - App forgets login credentials after updates - SSO login redirects to web browser then hangs - Alerts showing as stale data requiring manual refresh - Links in alerts not opening when tapped - Apple Watch app showing incorrect on-call status - Apple Watch app timing out and not syncing alerts - App crashes when receiving alerts - Policy verification error preventing app opening - Cannot verify policy error on reinstall - Bulk acknowledge button not appearing with 50+ incidents - Notification banners blocking user actions - Dashboard showing incorrect on-call days with dots - Alerts not sounding or using wrong notification tone - App unable to handle large numbers of incidents - Slow app responsiveness and performance issues **Most requested features** - Custom ringtone support for different alert types - Volume control for notifications - Ability to categorize which alerts are critical - Dark mode option - Multiple account support without logout - Focus mode integration for different on-call schedules - Extended calendar view showing future schedules - App badge showing unacknowledged alert count - Custom vibration patterns - Ability to copy text from alert fields - Mute option for longer than 10 hours - Disable non-critical alerts while keeping critical ones - Sound preview functionality - In-app bug report submission - Notification rules configuration in app - Show primary/secondary on-call rotation status - Ringer volume control instead of app volume ## Newest reviews (18 of 96) ### 2/5 — No alerts *2025-03-31, version 3.9.5* Does not give alerts despite having the correct settings. My IT could not figure out the issue and my cell phone provider was unable to as well. Both said it's got to be an issue with the app. ### 2/5 — Painful notification setup *2025-02-26, version 3.9.4* After getting a new phone, alerts kept getting sent to the old phone. Needed to manage via web, couldn’t solve it in the app. For a tool that I need solely to send me notifications, it’s shockingly difficult to use and confusing. ### 2/5 — Needs work *2024-10-22, version 3.8.5* Since the latest update the push notifications to text are not functioning properly, needs fix. ### 2/5 — Alert volume *2024-08-20, version 3.8.3* Jesus Christ I jump out of my skin every time. Please add a feature to control the volume ### 4/5 — useful but can't replace web *2024-06-05, version 3.8.3* Nice app, useful to get notifications. some functionality hiccups or better say UX inconveniences :) but overall, good to have due to alarm notifications ### 1/5 — Average *2024-05-23, version 3.8.2* Using this for on-call schedules and it works like other reviews say but it’s not intuitive. One of the annoyances I’ve dealt with is signing in to the app. If the app requires an update it will auto sign you out. If you attempt to open the app, the app will redirect you to the web gui on your mobile device to login. Every attempt to use the app, it will redirect you over to the web UI. The only workaround I’ve found is to clear your web cache and uninstall/reinstall the app. ### 1/5 — Really frustrating and depressing to use *2024-05-06, version 3.8.0* Can you guys just lower your alert volume????? ### 1/5 — Unable to login via SSO *2024-03-08, version 3.7.1* Got stuck in some sort of login loop. Not great. ### 1/5 — No way to sign in with SSO *2024-02-19, version 3.7.0* My organisation uses Okta as SSO and I can sign into opsgenie in the browser but cannot find a way to log into the app. ### 1/5 — Pathetic app with no update *2024-02-09, version 3.7.0* seems like the developers have left the job ### 1/5 — Alerts *2023-11-27, version 3.7.0* The alerts basically don’t work they don’t go off when they do it’s soft and doesn’t ring for more than 2 seconds which is not enough to wake someone up ### 1/5 — Work life balance *2023-11-17, version 3.7.0* Get ready to give up your work life balance when you install this app ### 1/5 — So much lost sleep for nothing *2023-11-16* If you make the alerts “critical” in iOS so that they can override silent mode, then the ridiculously dumb “your rotation is about to start” alerts which CANNOT BE DISABLED will also be critical. So many unnecessarily lost hours of sleep to this dumb “feature”. ### 1/5 — Adds insult to injury *2023-11-15, version 3.7.0* All I wanted to do since I was nine years old was make magic with computers. I was so excited to study computer science and start my career as a Software Engineer. After 20 years what do I get? This app, which notifies me loudly about everyone else’s garbage code. ### 1/5 — Needs ‘something big’ *2023-10-28, version 3.7.0* Updates are always ‘nothing big’ with this app. It’s time for something big to make the app functional. Every time you change screens through the menu the app displays stale data. A manual pull down refresh EVERY TIME is required to see refreshed data. An absolute failure for an app presenting time sensitive data. ### 1/5 — Bricked my Phone *2023-09-29, version 3.6.9* Got an alert and it completely froze the phone. Was unable to even swipe back home and the only was I was able to get out was going to the camera then photos and force shutting it down. Terrible app. ### 2/5 — Needs Focus Integration *2023-09-23, version 3.6.9* Should be able to turn on focuses for different on call schedules. ### 1/5 — Truely disgusting *2023-06-17* Forced to use this for work, presumably no one would choose it voluntarily. Corporate inertia and big IT relationships is the only way garbage like this remains on the market ## Most critical reviews (10 lowest-rated) ### 1/5 — Keyboard doesn’t pop up on SSO login *2025-10-28, version 3.9.9* You can’t input your password when logging in via an in-app browser (ex. for SSO) because no keyboard pops up. So you can’t log in to actually use the app. Insanity. ### 1/5 — Doesn’t alert at all *2025-04-25, version 3.9.7* Despite going through full app settings both on Atlassian’s server side and iPhone client, checking debug logs, reinstalling, relinking, etc…; many of my staff simply don’t get the push alerts. This is after 3 months of us monkeying around trying everything under the sun we could think of. Kinda pointless app if it doesn’t perform its primary function. No wonder they EOL’d last month. ### 1/5 — The future schedule calendar is hard to find *2025-03-20, version 3.9.5* I have to click the hamburger menu and then the “you are not on call” text (no button or not a list option) to check the calendar. How unintuitive as I would have never found calendar had I not clicked on that text! You should show an option to show future schedules. Bad product design. ### 1/5 — No Notifications *2025-03-11, version 3.9.5* I’ve been having problems with them not notifying me about any alerts or when I’m on shift. Have to go in to see an incident if one exists. ### 1/5 — Notification rules don’t work *2025-01-10, version 3.9.0* Despite toggling notification rules for three different channels (SMS, iOS and email), none are recognized or working. ### 1/5 — It's 2024, still can't use custom ringtone *2024-11-11, version 3.8.6* It's 2024, still can't use custom ringtone ### 1/5 — Missed notifications *2024-11-10, version 3.8.6* The application used to send notifications for alerts through as critical alerts. This would bypass the silence on my phone and allow me to get important notifications in a timely manner. Now, if my phone is silenced, they just go through as normal notifications and I don't even hear them. On top of that the app is buggy and the user interface is terrible. ### 1/5 — Sound preview doesn’t work *2024-09-15, version 3.8.5* Selecting a sound doesn’t play it. Notification is not repeated as in PD if not acknowledged. It is a short sms like notification that is easy to miss in the middle of the night. That’s so basic and essential that it’s hard to explain why it’s missing in a somewhat mature product. ### 1/5 — Logging In is a Pain *2024-08-23, version 3.8.3* Every time I need to log in again (i.e. forced logout for app update, new device), it’s frustrating to sign in on the app itself because it redirects the login to the mobile browser and then hangs on the app itself. ### 1/5 — Alerts Broken *2024-05-30, version 3.8.2* Any alert that comes from Opsgenie results in a critical alert. Come on call, off call, alert commented on, whatever it is it’s a critical. Please add in the ability for us to categorize what alert is critical and what isn’t. Also, with the latest update it won’t even sound the critical alert tone. It just raises the volume and sounds whatever tone you have for other notifications. Please fix this or better yet let us choose a custom ringtone for each notification type just like the Android app. ## Most praised reviews (10 highest-rated) ### 5/5 — Log in, give permissions, get reliable notifications *2024-02-16, version 3.7.0* Solid. ### 5/5 — Fixed *2024-01-28* They fixed the issue, thanks ### 5/5 — Works Great *2022-05-10, version 3.5.6* We’ve used the Opsgenie app for years. Very stable, notifications work well, the app is responsive and has all the features I need. I’m not sure why so many others have issues, probably the end user. ### 5/5 — 5 Stars EASILY *2020-10-27, version 3.3.13* I’m looking at an application that reflects the desktop app SO MUCH that I really don’t even notice a difference in the experience between the two at times. This application is SO GOOD. Your able to create teams, schedules, set who's on call, acknowledge issues by simply swiping left, add notes upon issues by simply swiping left, close issues, open issues, edit the labels, add continuous notes that chain with their own date/time stamp logs, chat, prioritize issues, easily find your issues by just tapping one of the 5 layers of priority (low medium high critical or informational). Btw informational is so useful because it works as a “developing story” issue. The app lets you do so much from the mobile version that it is a shame that it has only 3 stars. This app surpasses SO MANY to do apps out there that you could easily use this to track your own things that you need to work on. You can also use it for the intended purpose as an operations team and maintain that. It is so detailed that it almost feels like your a dispatcher for an ambulance company deciding who and where to send your units. You’ll know everything you need to know about each call. Heck you could probably use this app in EMS if you really got creative with it. I did a little research on it and saw that Atlassian actually purchased opsgenie and it is obvious why. So much quality. It takes a lot for an app to impress me and this app does all the fundamentals right. Like I could care less if an app can 360 windmill if it misses the slam dunk. This app doesn't miss. It nails the slam dunk then pulls up for 3 and nails that too. It’s dynamic enough to work with a jira team and can actually create Jira Issues as well promoted right from opsgenie. There’s your assist. This app also play in the paint and do all the little things that other apps hate to do. Tagging, Labeling, Prioritizing. Opsgenie is designed for Leaders as well. You want Michael Jordan? Watch ops genie keep the whole team in line with it’s “who’s on call” mode. You can easily take a look at who’s doing what. You want steals? How about this: It is an ABSOLUTE STEAL that this app is free. It should be on some premium plan but Thank God it isn’t or else I never would’ve found it and tried it. The name opsgenie really isn’t that attractive at first. Like I thought opsgenie was related to gamegenie (throwback for you guys who have seen the gaming industry since SEGA) but I quickly realized that opsgenie is called that because like a Genie 🧞‍♂️ it handles your wishes. Except it isn’t limited to JUST 3 wishes. Do your staff, your team and your business and yourself a favor and give opsgenie a shot. You won’t regret it. Use it for personal use as well. You don’t have to use it how they “tell you” to. Be creative. Also, another tip. Use Confluence app to keep your documentation in one place as well. For development use Jira or Trello (Jira is more connected to Confluence and Opsgenie). Atlassian has great tools and opsgenie is definitely my favorite. Thank you! ### 5/5 — Useful subset of OpsGenie on your phone/tablet with one drawback... *2020-10-15, version 3.3.12* I find the phone version is a really quick and effective method to work within OpsGenie, with one issue; it should show/highlight the number of unack’d alerts using the badge for the app. It would be very useful to be able to see this at a glance, rather than having to enter the app to see what’s up? ### 5/5 — Easy to use *2020-05-29, version 3.3.3* Very easy to use in the middle of an incident. I also love the Incident Command Center functionality that is built-in. ### 5/5 — Love the new sounds, app is polished *2019-01-09, version 3.0.6* I’ve had OpsGenie for a long time now. It was a bit rough around the edges at first, but now it’s a first class app! I really love the new alert sounds. The ones before were too limited. Now “sad trombone” makes me smile every time I get an alert 😁 ### 5/5 — Great App Update *2018-08-09, version 3.0.0* The new mobile update is fantastic. The UI looks nice and is very easy to use when handling incidents. ### 5/5 — Easy to use app *2018-02-22, version 2.2.9* OpsGenie is a great service and the app is very easy to use. ### 5/5 — Easy and straightforward. *2016-10-05, version 2.2.1* Really easy to use, and no setup required. Just log in and you're all set. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-30.*