# OPTAVIA Coach — user reviews > 19 indexed App Store user reviews of OPTAVIA Coach by Medifast, Inc., rated 4.82/5 from 2,699 ratings. - Source: https://appshunter.io/ios/app/optavia-coach/id1518841061/reviews - App overview in markdown: https://appshunter.io/ios/app/optavia-coach/id1518841061.md - Rating breakdown: 5★ 2,376 · 4★ 182 · 3★ 48 · 2★ 15 · 1★ 38 ## What do users think of OPTAVIA Coach? Overall sentiment: neutral **Pros** - 👍 Easy to use - 💡 Helpful data and insights - 🚀 Efficient for running business - 👍 Great communication tool **Cons** - 🐛 Inconsistent data across app and website - 🐛 Login and sign-on issues - 🐛 Functionality not fully reliable **Commonly reported bugs** - Discrepancies in order processing data - App crashing or not loading properly - Inability to change password through app **Most requested features** - Improve data accuracy and consistency - Fix login and sign-on problems - Enhance reliability of app features ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2022-08-23, version 1.4.0* Downloaded and deleted it twice but still can’t get past the sign on page. Says to reach out to customer service, not helpful at all. Waste of my time. ### 1/5 — App *2022-08-07, version 1.3.7* Loved it until the app no longer allows me to log in. It just flashes and then disappears. I’ve tried deleting app and reinstalling but still doesn’t work anymore. I’m sad 😔 ### 1/5 — Doesn’t work *2022-08-02, version 1.3.7* I try to login, it tells me that my password is wrong. I try to change my password, but I can’t access the link to do that! At least I can call a real person at an 800 number to reorder. I sure would like to access the site to see my choices. ### 1/5 — Can’t get past success screen *2021-12-17, version 1.1.4* I’ve updated the app to the most recent. I still can’t get past the “Success! Thanks your PIN has been added….” Screen ### 2/5 — Confusing *2022-12-31, version 1.4.22* In one place it shows one number of client orders. On the performance page, it has one less. It also didn’t update the level. That makes it somewhat confusing. ### 2/5 — Love it *2022-07-08, version 1.3.1* Love the app so far! Keep up the good work, I can’t wait to see everything it’s capable of doing! ### 3/5 — Good, but not reliable *2025-12-01, version 1.7.3* Lots to track for my business on the new app. But I either don’t use the app at all to check my business numbers, or I HAVE to compare it with the full CONNECT website in order to get accurate numbers. I don’t trust the APP so I regularly avoid using it, and train my team to ALWAYS use the full CONNECT website. This makes it tough to get ACCURATE numbers on my phone in a pinch. Right now, I am unable to even check if client orders have processed 6 hours ago. This not reliable. Please fix this. I would love to use the app more often. ### 4/5 — Issues with Cart *2026-04-04, version 1.7.16* I like the new features in the app and the ability to create a cart and share it with clients and potential clients. However, every time I have created a cart and sent it to someone, a totally different and random coach appears. Then, I can’t remove the coach even though I was the coach signed in and trying to send the link. This has happened every time I have created and sent a link for the cart. I really hope this gets fixed soon. ### 4/5 — Almost perfect *2022-04-08, version 1.2.9* I have this at 4 stars because not all the functionality is their yet.YET y’all are doing great on updates ### 5/5 — Suggestion *2026-05-12, version 1.7.18* Thanks for adding filters! However, I’d still love to see you add the option to filter (filter out) your teams and your reports and numbers by the FIBC/Global/Presidential legs of business. Also, the leg time for new orders and FQV to update is way tooo long. Especially at month end. I’d love to see an improvement there. April this month it was taking some orders over 4 hours to show up but we’re already in connect. ## Most praised reviews (9 highest-rated) ### 5/5 — My Entire Business in my Pocket! *2025-08-26, version 1.6.28* Incredible App! Who would have ever thought I could run a multi-million dollar business from my iPhone! ### 5/5 — Nancy Kenneth Bunch *2025-03-16, version 1.6.15* The Best ### 5/5 — Amazing app! *2023-09-29, version 1.5.27* I’m blown away by OPTAVIA’s coaching app and Client app! The amount of helpful pieces of data, support and inspiration to improve and grow right at my fingertips is next level service! Thank you for all the thought, heart and passion for health this company is! Thank you! ### 5/5 — Love this coach app! *2023-09-09, version 1.5.26* So simple to see where you are at, what’s left to process, and how much you’ve made. ### 5/5 — Coach Kirk *2023-05-15, version 1.5.5* A super program, very helpful when in need of a quick update. Thanks for putting together this awesome way of communicating.🤓👏 ### 5/5 — Easy *2023-05-02, version 1.5.3* It is so easy to use! Thank you! ### 5/5 — Data is Matching Perfectly *2022-08-16, version 1.3.7* I am updating my review as Optavia was ae to fix my issue and my data is now syncing appropriately! Thank you for fixing it as I use the app daily and it is a great tool for monitoring my clients and activity. Thank you for the quick response and for fixing it! ### 5/5 — Love the App *2022-05-19, version 1.2.17* Thanks to a great Company for making life more manageable! The app is awesome! ### 5/5 — Woohoo!! *2021-12-15, version 1.1.4* Long awaited app! I love it. Thank you for continuing to improve it regularly! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-23.*