# Optimum Support — user reviews > 53 indexed App Store user reviews of Optimum Support by CSC Holdings, Inc., rated 1.40/5 from 1,390 ratings. - Source: https://appshunter.io/ios/app/optimum-support/id1234273194/reviews - App overview in markdown: https://appshunter.io/ios/app/optimum-support/id1234273194.md - Rating breakdown: 5★ 83 · 4★ 35 · 3★ 43 · 2★ 35 · 1★ 1,194 ## What do users think of Optimum Support? Overall sentiment: negative **Pros** - 💡 Manage billing and network settings from app - 👍 App works as expected **Cons** - 🐛 App crashes frequently - 🔍 Limited functionality compared to website - 🤖 Poor customer service - 🔌 Unreliable internet service - 💰 Overpriced for poor service - 🕰️ Difficult to cancel/change services **Commonly reported bugs** - Login issues and errors - Billing and payment problems - Inability to access account information **Most requested features** - Add Face ID/Biometric login - Improve app stability and performance - Integrate more account management features - Provide better visibility into network status and outages ## Newest reviews (14 of 53) ### 1/5 — Horrible app ! *2022-04-12, version 1.33* I never write reviews but hopefully someone at optimum sees this and helps in some way. The app crashes CONSTANTLY, I miss my billing payments due to this issue, I can never access my billing cycle and the service itself from optimum is just terrible. There was an outage for a whole day last week and I couldn’t work from home so I had to go to my parents house. Never mind the fact that my bill constantly changes, it’s 96$ today, it’s 113$ next month and I don’t even see it in the app. Spare your nerves and go with another carrier !!!!! ### 1/5 — Garbage, as expected *2022-03-20, version 1.32* As usual with optimum/ Altice, the app stinks.I want to reset my Wi-Fi password the website can’t access my router so they say you can also use the app I download the app the instructions say to click on Wi-Fi except within the app there is no Wi-Fi to click on. All it is is buttons to upgrade your service and help that takes you right back to the website you started on and no way to actually do anything useful, it’s literally an app that provides far less than they’re already terrible website. Uninstalling ### 1/5 — Zero stars *2022-03-15, version 1.32* This app is useless. You can’t open it anymore - just shuts down the moment I open it on my brand new phone. When it did work, I could really only use the faq, which wasn’t helpful. I had better luck googling my issue. This app would be infinitely better if you could report an outage, manage your settings, or even make an appointment from this app. Everything wants me to cal (haha for getting through) or log in on a browser (then what’s the point of the app?!). ### 1/5 — App is not functional *2022-02-06, version 1.32* The app has never worked properly. I’ve never been able to view bills bc I always receive an error after I log in. (I’m on an iPhone with the latest OS, but the app has never worked with previous OS’s). The website also never works on mobile. So the only way to view one’s bills is on a laptop. You know, so you can then call CS to inquire why your bill has increased yet again for no reason. ### 1/5 — Worst service provider EVER! *2021-12-02, version 1.30* It’s hard to know where to start- you name any aspect of service- connectivity, customer service, tech support, speed, apps- none of it works or is good. I have lived a lot of places in the states, and had a lot of cable/internet providers, given any other option I would take it. Since it is the only company that services my area I am left telling into the void. They make zero effort to fix services. If you have a choice- choose someone else! ### 1/5 — Terrible *2021-11-15, version 1.30* This is literally the worst company that has ever existed. If I can get service with someone else I would but unfortunately my neighborhood only provide service through this company. I went paperless a while back to avoid paper bills but that was a big mistake. I need a bill to submit to a company and it is impossible to get a bill yet they deduct the bill from my account like clockwork every month but now I need a bill and I can’t get it through email paper or nothing they could never find my account and when they finally find it they still cannot provide me with a bill this company is terrible if you have any other choice Do not go with this company!! ### 1/5 — They don’t care about you, customer *2021-11-05, version 1.30* I like how when using optimum you over-pay for intentionally slowed down internet service, after being a customer for years and years, and yet new customers are offered 1/5 your price for life at like 10 times faster rate. But you, loyal customer, are essentially ripped off. Motivated to write this because I arrived home just now only to find optimum internet is out/non-functioning/broke once again in my town. And this app not working, even without the Internet. And then if you have so many important people jobs etc. using your optonline email address, it makes you feel stuck here, with only regret. But I’m going with another provider as soon as I can. How’s that for a review? ### 1/5 — Worst company ever *2021-07-06, version 1.25* I have been with them for a year so i can judge their service The Worst internet company ever for so many reasons : - no stable signal it’s always on and off during the day it’s so annoying - worst customer service they sometimes hang up on me and they don’t keep their deals to fix the issues, they don’t have a reference no. for the phone calls so you can’t track them if something bad happened after. It’s always noisy and hard to hear them. - the technician guys are so unprofessional being so lazy they prefer to change the equipments instead spend more time to examine the cables or see what’s wrong . They come so unprepared they have no idea what is the problem and you have to explain everything from scratch and when they tell you your appointment is from 11-2 pm they always come at the last minute. Finally being with this company it’s a waste of time and money i wish if i have the option to switch to another company but unfortunately my area where i live it’s only covered by them. ### 1/5 — I hate the app almost as much as I hate the service *2021-04-23, version 1.24* Optimum is my least favorite internet service. Customer service does what it can but can’t overcome a dysfunctional service. But the app is only clearly made to let you pay your bill. Doing anything else just leads you to a web browser within the app, which is slower than just using the website. Overall, it doesn’t save you time and it takes up space. Boooooo. ### 1/5 — Crashes over anything *2021-04-01, version 1.23* Pay bill crashes. Check services, crashes. Breath the wrong way, crashes. I have an iPhone 12 Pro Max, so I know I have enough power under the hood to run the app, the problem is how poorly optimized it is. Verizon didn’t have this problem. (Plus there were far more options/control on theirs). I’m only with these guys because the Gig internet is at a good price, but keep this up and I’m out. ### 1/5 — Garbage *2021-03-08, version 1.21* Switching from Verizon to Optimum and so far customer service is non existent. 5 phone numbers to get what I need and the link they sent me still doesn’t work. Then I figured I’d download the app because maybe that would be more direct. Nope. Tried to change time my service will be installed but I keep getting an error. Why even bother putting it as an option to reschedule when the link on that doesn’t work either. Called customer service and not to my surprise - this person is clearly in an overseas call center. Looks like I might be sticking with Verizon. At least I can get things done with them. ### 1/5 — Worst App Ever *2020-12-21, version 1.20* My title says it all. This app is the worst!!! How is it possible that a support app performs worse than the product it’s supporting!!! I am so over it. App constantly crashes, I can’t pay my bill through the app because the Bill Pay function is never available, and god forbid you should want customer service without having to call optimum! That’s not happening either. I have a home in another state where Xfinity is the cable provider and the level of service is so far superior to optimum that it doesn’t even warrant discussion. I am about done with paying astronomical fees and not being able to even get some basic service or information without spending a minimum of a half hour on the phone with optimum! For the price I’m paying a deserve way better!!!!!!!!! ### 1/5 — Complete Garbage *2020-11-05, version 1.19* I’ve tried using this app on and off over the 4 years it has existed and it has never worked. 4 years, never worked. And these people are supposedly running an internet company, think about that. All I want to do is review my bill. They could literally just make this a pdf viewer that uses your login to fetch the pdf bill. Their mobile website is also garbage. For years you’d login and a huge blue rectangle blocks your view of 85% of the page. None of the menus work. This should be embarrassing. FIOS is coming to my street next year and I will be totally gone. And if that doesn’t happen I’m signing up for StarLink. You literally need an ancient desktop computer to get your bill from this lame companies loser website. They should just nationalize the cable ISPs. You guys are nothing but a set of pipes and you prove time and again you shouldn’t be run for profit or competition. ### 1/5 — Optimum is a scam *2020-10-31, version 1.19* This company is an absolutely fraud. Do not use their services. Hidden fees everywhere. Adding expensive items to my plan without me asking. Cost me 80$ to simply move my cable box from the living room to the bedroom. Nothing short of ridiculous. Added high speed internet to my plan when I had asked for the base service. They lie, cheat, and scam because that is all they know to do. They should be absolutely ashamed of themselves. Optimum is nothing more than a scam and is run by disgusting, money hungry pigs. Do not use this service unless you enjoy being stolen from. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pathetic App and horrible service *2023-07-09* I have been using Optimum for so long and by now I can create a long list of issues this service has. Some info on .net does not match with what they actually have in the app. Internet speeds are slow as always but they take money out of my account in timely manner. Every time I call a rep, all they push for is plan upgrades so they can make their sale but they hardly help with existing issues. I can’t even access all my app features on Optimum app. I had them long time ago and they have been gone since then. I had given up on any improvements from Optimum until recently it got my nerve when I had to move to a new location. Even their move transfer services are bad. Agents give all misleading info. ### 1/5 — Optimum mobile horrible service *2023-06-05* I got optimum mobile for my whole family and we cannot communicate with each other. Also my lawyer cannot get in touch with me . Me and my husband are disable i presently do a little instacart to survive for me and my husband and son and family and mother and mother-in-law. I do not get any income other than the few dollars my mom and husband give me. I need a good service that does not get hacked up and is honest. First this phone that i got from optimum was not new so i know better than that i have to pay 200 a month for service okay i understand i finance the phones i feel i have been had please help me with this or i am going to complaint to the fcc ### 1/5 — Why Bother *2023-02-23, version 1.40* One star rating is too high...What’s the point of an app if there is such a lack of functionality. And the information does not fit withIn the screen in order to act on it. Internet, doesn’t show connected devices. Even if you did can you assign profiles to them and selectively block access? Phone, you can partially see voice mail messages and if you select it to play you do not hear the message....no different than the web page. Previously I had Verizon and Comcast apps which are far superior. The version on the iPad omits wi-go. Does Optimum realize they are light years behind? **Developer response:** Hi there. We understand your concern. We'll be happy to get further information on this and assist you further. Send us an email to AppSupport@AlticeUSA.com so we can assist you right away. ^Juan ### 1/5 — Payment Issues *2023-01-16, version 1.40* I used autopay with optimum for years. Suddenly, it no longer works. I’ve attempted to change the card in file multiple times and nothing works. There’s also no notification that the autopay payment didn’t get through, so I’m not aware until I get a note saying that my account is past due. On top of that, any time I try to make a one-time payment, it tells me there’s a technical issue and the payment can’t be completed at this time. I recently had to go and pay my bill in person. In the year of our lord 2022 I had to physically go to a store and pay them. ### 1/5 — Horrible service and almost impossible to cancel *2022-12-15, version 1.40* I was with Suddenlink for years. They switch to Optimum and no customer service. Their call center is outsourced to another country and apparently I had to get my husbands permission to cancel services (FYI I’M NOT MARRIED) after I said repeatedly I wanted to cancel my service. I found better service at a cheaper price - MUCH CHEAPER with another provider. They just wouldn’t let me cancel my service. All in all I’m paying for internet I do not use. Avoid at all costs. ### 1/5 — I never write reviews but ima write this one *2022-09-27, version 1.39* All I need to say is every time I’ve ever had to log onto this app to make a payment, check outages (while I’m on data), this app is ALWAYS and I mean ALWAYS, experiencing a problem. There is always some type of technical difficulty happening with the app (not my network). There were 2 different times where I payed my balance, tried using the internet hours later and it told me that my payment didn’t go through, so I payed again and then was charged twice and then given credit instead of a refund during times where I couldn’t afford to lose that much money. I don’t even know what the wifi tab on the bottom menu bar is supposed to be because every time I’ve clicked it (on data, off data, when connected to my wifi) in every possible scenario it has never displayed whatever it’s supposed to display. It’s always either said it’s having a problem or it’s stuck buffering. This app looks like optimum paid a freelancer 50$ to make an app and then never had work done on it since. edit— ADD FACE ID PLEASE ### 1/5 — Bad service *2022-07-14, version 1.36* I have a two bedroom apartment. When I first moved here a little over five years ago everything was great at TV Internet and Wi-Fi. All the time I got rid of the TV because I never washed and I was just wasting money. The Internet gradually shrunk from my three room apartment to just my bedroom. Now the Wi-Fi is so bad I can barely run my phone I have to use data and I can’t even open up the Support app to pay my bill. I’ve been trying to be loyal when I switch over to Verizon or another provider but I’m gonna have to be loyal to my pocket now. These companies really don’t care about the customer. ### 1/5 — Horrible *2022-06-27, version 1.35* The app is as bad as the company. I hate optimum . Their voice mail is a time guzzler that will raise your blood pressure at best but make you want to punch a wall at the end of the day .. I HATE HATE HATE this company. It is a disaster for the customer and they have a monopoly in so many places I have two homes and neither one has the option to choose another provider. If you call for any reason you will spend hours on the phone with people who may be located in a cave in Afganistán or a plastic hut in Mumbai. All they want yo do is sell you new service . They give out crazy information . One of the reps called me back for days . He was trying to sell me a new service so he could feed his family They are making $20 a week and they get paid hourly. Very sad but this gets worse for yhe customer every day . Poorly trained out sourced employees who can barely speak English and are too desperate to listen to the reason why you called ### 1/5 — Terrible *2022-05-24, version 1.34* Do they not see that no one likes their service anymore? They don’t even try to improve. Ever since I got wifi in last December I’ve had to call a tech five times to make it actually work, and I have texted customer service a countless amount of times, ending most of the time win anger because they don’t fix a single thing… I wasn’t able to access my online account for SIX months, and it took them that long to actually help me ### 1/5 — Dont waste your time downloading App. *2022-04-28, version 1.33* Yea this app literally doesn’t work lol. I’m trying to download it again (after I gave up on it and had deleted it) so I can TRY to make a payment but this version is not working at all and there’s no other version. It’s hard to believe this is an internet company!! This app and their website look and work like some a total beginner on making a MySpace site. Absolutely 0 information on your account. They always make it so difficult to pay and I never ever get a statement neither by mail nor email. Oh and while I’m at it- their service is always dropping. But we are stuck w this people. ## Most praised reviews (7 highest-rated) ### 5/5 — Finally…. *2023-02-05, version 1.40* I’ve been waiting for an app that I can use for my internet service instead of going online. So far, everything looks and works great. I love that I can also access my wifi service to check coverage, connections, and troubleshoot. I don’t know how long this app has been out but I’ve been waiting for it! I will come back to re-examine my review as I use it more **Developer response:** Hello! Thanks so much for taking the time to rate us and leave feedback about your experience with the app so far. We're happy that you're enjoying the features it has to offer. Thanks again! ### 5/5 — This App works Just Fine *2022-02-15, version 1.32* I have never seen so much whining and crying by such a large group of ignorant people. It reminds me of when the TV app came out and people hated it. They hated it because they didn’t understand how it worked and they had changed the app to act more like a Netflix app which greatly improved his usability and effectiveness. At the time it had a rating in the low one to two range. It took me a couple days to figure it out but once I did I found to be great and have since given it a 5 star rating and i berated other users to take a second look. Now it has a 4 star rating. I say the same with this app. Stop whining and actually use it. If you don’t need it that doesn’t make it a bad app. If optimum service people mess up that does not make this a bad app. Focus on the app. It does everything you needed to do and it does it fine. It works well and quickly it doesn’t stall out or crash. I do not work for optimum and I have no vested interest in the success. I simply believe in fairness and honesty and the truth and this app works well much better than the ridiculous one star rating it is getting. My prediction is that once the haters shut up and everyone else gets involved this will have a rating near or better than four stars ### 4/5 — Works as expected. Manage billing, monitor network *2021-04-04, version 1.23* We just got optimum fiber internet. I downloaded the app and logged into my account. I was able to pay my bill, setup auto payment and enroll in paperless bill all from this app. Moreover to my surprise, it shows me the home network gateway with all the connected devices and allows me to make changes all from this app. Pretty impressive added benefit. ### 3/5 — Wait it out *2022-07-10, version 1.36* The Service is ok but not match for Fios yet but I have believe that they’re trying to get there. They offer gig speed now and I haven’t had any connection issues. The cable boxes have to be reset every now and some of the HD channels are letterboxed. I’m willing to wait it out because I believe they’re trying to get there. ### 2/5 — Optimum half service full price *2023-05-16* They throttle your connection by not allowing u to access multiple connection 2.4/5 at same time if u have 2.4 g device won’t connect to 5 side of the device using runs 5 g side won’t connect the 2.4 through any app or setting have to have them shut down the 5 then mess up the 5 g devices and have resign in to 2.4 they won’t let u run both when in reality all they have to do is flip a tab to shut smart Wi-Fi off but will won’t do it cause more network traffic I’m assuming so shop around the option of have more compatibility for diff devices maybe worth it ### 2/5 — Not working app *2022-04-21, version 1.33* I like the fact that optimum has an app but the fact that if I want to check my account it is always having issues to log in it’s annoying. It never lets me see my account to technically then why the app if it’s not going to work the right way. My app and my phone is up to day so it’s not because of this so if optimum can fix the app it will be awesome. ### 2/5 — Emails *2020-08-15, version 1.17* Although my service for my tv and internet and home phone have been fine, I am having continual problems receiving emails. When I go into optimum it’s not accepting my password which I know is correct. It’s not allowing me to reset it. When I go to answer my security questions, they are saying the answers are wrong. I know they aren’t. I called optimum several times. I finally did the online chat with someone who was very helpful. I received my emails for one day and here we go again !! Nothing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*