# Optimum TV — user reviews > 254 indexed App Store user reviews of Optimum TV by Altice USA, Inc., rated 4.61/5 from 23,632 ratings. - Source: https://appshunter.io/ios/app/optimum-tv/id1296704509/reviews - App overview in markdown: https://appshunter.io/ios/app/optimum-tv/id1296704509.md - Rating breakdown: 5★ 18,082 · 4★ 2,161 · 3★ 762 · 2★ 340 · 1★ 990 ## What do users think of Optimum TV? Overall sentiment: negative **Pros** - 🚀 Convenient for watching on the go - 👍 Remote control functionality - 🚀 Works like a cable box on Apple TV **Cons** - 🐛 Crashes and freezes frequently - 🔌 Inconsistent video quality and buffering issues - 🔍 Buggy and unintuitive interface - 🤖 Poor customer support - 🚫 Restricted to home network for live TV - 🔌 Unreliable internet speeds despite paying for high-end plan **Commonly reported bugs** - Guide not loading properly when scrolling to future programs - Inability to log in or change password through the app - Inconsistent behavior when switching between apps or devices **Most requested features** - Picture-in-picture support on mobile devices - Ability to continue watching across app switches - Improved channel guide navigation and search - More device compatibility ## Newest reviews (16 of 254) ### 3/5 — Fine, need room for improvement *2026-08-03, version 3.5.1* App is not ultimately the worst, but, can use some improvements. For starters, the remote feature needs to return and secondly, the app could use a newer outlook. Hopefully, soon 🤞🏾 ### 3/5 — TV *2026-07-28, version 3.5.1* It’s ridiculous how they limit the channels on Optimum TV ### 3/5 — Good but… *2026-06-11, version 3.5.1* Generally works great. The one crucial feature missing is being able to minimize/reduce the size of the show you are watching live or recorded and be able to work in other apps at the same time. Please add this!!!!!!!!!!!!!!!!!!!!!! ### 4/5 — I loose shows occasionally, but overall the app works well *2026-05-25, version 3.5.1* Occasionally there are bad recordings of several types. However, I really appreciate have this DVR. ### 2/5 — Bring back remote function *2026-05-19, version 3.5.1* Why was the remote removed from the app? ### 1/5 — Does not work *2026-05-19, version 3.5.1* See above ### 1/5 — Useless *2026-05-03, version 3.5.1* Worthless app. They removed the remote option. This company is becoming worse and worse. ### 3/5 — Aspect ratio not formatted correctly on Apple TV *2026-04-24, version 3.5.1* Over the years I’ve explained MULTIPLE TIMES to the developers and they insist it’s not their problem and they refuse to fix it. When watching via a cable box or the iPad version of the app, it will probably show 3:4 channels burnt in the correct aspect ratio. But on the Apple TV version of the app, it will stretch the picture and crop off heads and feet. The fact they keep telling me it’s not fixable just goes to show the incompetence of Altice. —— In response to what the reply: If you cared at all, you wouldn’t have brushed me off the first time I emailed you, saying “it doesn’t need an update” when it actually does. You need to fix your code, hire better people, and do the job right! ### 1/5 — Reminders don’t work *2026-04-20, version 3.5.1* Since day one, the reminders don’t work. Not just on my phone, but on other phones as well. This is a very big deal when you’re trying to keep track of children and the shows they want to watch. Have done everything that was suggested from rebooting to checking notifications to clearing out cache even had Optimum come to my home and had to pay a service call for no reason. This app is trash. Where are the developers here???? Are you ever going to fix this problem???? ### 1/5 — TV TO GO *2026-04-11, version 3.5.1* Does not exist. Does not work from any app or sign in. ### 1/5 — Bring back the remote controls *2026-04-11, version 3.5.1* If you pay attention to the comments, people are taking time to address the issue of the remote controls being removed from the app. So try to make for once your customers happy and bring it back. The notifications don’t work btw, if you care to fix them. ### 1/5 — Terrible *2026-04-10, version 3.5.1* The whole point of a tv mobile app is to be able to watch outside the home. This app is ridiculously limited to very few channels when not at home. Isn’t that the purpose of a mobile TV app, to watch at least ‘most’ subscribed channels when not home? ### 1/5 — What a joke! *2026-04-09, version 3.5.1* I used this app daily and up until we received a new modem, I can’t log in. No one at Optimum can help. Instead I’m given a link for a FAQ. That doesn’t help that this app doesn’t let me log my credentials in and just gives a spinning icon now. I’m now the queen of deleting and reinstalling this joke of an app. ### 1/5 — Remote Control use *2026-03-31, version 3.5.1* Please bring back the remote control. I used it regularly to control all my cable boxes from one room. Now I have to use separate remotes and go to every room to change the channels. Please bring it back. Disappointed customer. ☹️🥺 ### 1/5 — Reminders don’t work *2026-03-28, version 3.5.1* Since day one, the reminders don’t work. Not just on my phone, but on other phones as well. This is a very big deal when you’re trying to keep track of children and the shows they want to watch. Have done everything that was suggested from rebooting to checking notifications to clearing out cache even had Optimum come to my home and had to pay a service call for no reason. This app is trash. ### 3/5 — Update *2026-03-26, version 3.5.1* Since an update not sure when it took place the app has gone down hill. I like the freature to record shows where ever I am but they removed the remote control fearute. Also while watching on my moble device the app radomly shuts down. Needs work. ## Most critical reviews (10 lowest-rated) ### 1/5 — AI commercials are awful *2026-08-29, version 3.5.1* Cheapskates can’t even afford good AI. Why is my bill going up to pay for your garbage AI? ### 1/5 — Remote and AirPlay option *2026-08-04, version 3.5.1* All of a sudden I can’t control my tv from my phone. Put back the remote option and the screen mirror or airplay option. ### 1/5 — Useless *2026-07-26, version 3.5.1* I get the iOS link from Optmum.net to access my dvr from my phone, download this optimum tv app, sign in and get the message, “Hello, looks like you’ve installed the wrong app. Then it tells me to use the Optimum app and while that app works, it does not offer a way to access my dvr recordings. There is no way to do it! Support reached out and says I have to return four boxes and exchange them for four new boxes to be able to use the Optimum TV app…. Huh? I need to replace all the hardware that uses cloud dvr so I can use your software???If I wanted to drive 40 minutes to the optimum store I would have. And the last time I removed a box they kept charging me for it! ### 1/5 — APP SUCKS *2026-07-06, version 3.5.1* Its very annoying and frustrating that you can’t fast forward when watching on demand videos. If I’ve watched something for forty minutes and then rewind to the ten minute mark, I can’t skip back to the 40 minute mark. I have to rewatch everything all over again . That is incredibly STUPID ### 1/5 — Watch live tv *2026-07-05, version 3.5.1* I should be able to watch live TV using the app when I’m not home ridiculous. I paid for $398 and can’t watch live TV on my ### 1/5 — Horrible Service *2026-06-30, version 3.5.1* Freezes a lot. Poor service. Channels stop mid stream. ### 1/5 — Bring back the remote! *2026-06-14, version 3.5.1* Best feature was the remote. Bring it back. ### 1/5 — Freezes on iPad *2026-06-12, version 3.5.1* App constantly freezes on iPad even after all troubleshooting. It’s completely useless ### 1/5 — Sync issue *2026-05-27, version 3.5.1* When using HomePods on Apple TV for surround sound, the video and sound keep falling out of sync after commercials. Reported it to Optimum, but no fix yet. Really annoying. ### 1/5 — Removed key features *2026-05-23, version 3.5.1* The remote control function I used nearly every day. It was removed “to make my experience better”. Completely bogus. Not cool at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Jayashree *2026-06-08, version 3.5.1* Like it very very much. ### 5/5 — Not Good *2026-05-17, version 3.5.1* This app doesn't compare to other media apps. It crashes every time I change the channel in the app. You took away the remote feature which makes no sense at all! You should also be able to watch, minimize and do other things on your phone. This app needs a serious makeover!!! ### 5/5 — Optimum app *2026-05-13, version 3.5.1* Very good ### 5/5 — Great! *2026-03-29, version 3.5.1* Works very well. Hard drive fills up too fast on fiber. For the price they could give us more. ### 5/5 — Altice *2026-01-21, version 3.5.1* I don’t like the new boxes my tv keep stopping an freezing very disappointing!! ### 5/5 — App limits use *2026-01-18, version 3.5.1* Should be able to watch tv we are paying for anywhere when using the app. ### 5/5 — Review *2025-12-21, version 3.5* Phone works better than regular streaming on the regular television ### 5/5 — Remote *2025-12-16, version 3.5* Where is optimum remote option I don’t see it ### 5/5 — A solvable challenge *2025-12-08, version 3.4* It wasn’t easy to understand and I doubt I know it all, but I can watch TV ! ### 5/5 — Pretty cool. *2025-11-13, version 3.4* I truly enjoy watching optimum on my phone when I’m not home. Great resolution and all the available features that are available on your smart T.V. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*