# Optimum — user reviews > 229 indexed App Store user reviews of Optimum by CSC Holdings, LLC., rated 4.49/5 from 28,022 ratings. - Source: https://appshunter.io/ios/app/optimum/id1529218115/reviews - App overview in markdown: https://appshunter.io/ios/app/optimum/id1529218115.md - Rating breakdown: 5★ 20,766 · 4★ 3,131 · 3★ 1,102 · 2★ 427 · 1★ 1,826 ## What do users think of Optimum? Overall sentiment: negative **Pros** - 🚀 Fast app startup - 👍 Sleek and modern interface - 🔒 Robust security features **Cons** - 🐛 Frequent freezing and crashes - 👎 Difficult to navigate and use - 🔍 Lack of customization options - 🔌 Unreliable live TV streaming - 📺 Reduced functionality compared to old app **Commonly reported bugs** - Live TV not working on multiple devices - Guide not showing full program information - Inability to record shows from the app **Most requested features** - Bring back old app's functionality - Improve channel guide and search - Add remote control capabilities - Allow casting to non-smart TVs ## Newest reviews (19 of 229) ### 4/5 — Not easy to navigate *2026-08-08, version 2.6.1* The ap needs to be more intuitive and easy to use. I’d like to have features similar to Netflix ### 1/5 — Too expensive *2026-04-02, version 2.6.1* Can’t program Andersen cooper because they change the names. ### 1/5 — Garbage *2026-03-28, version 2.6.1* This app just stopped working on my iPhone. Says home network disconnected. Tried all the fixes but still will not connect to my home network. Customer service is horrible, but my bill keeps increasing. Fix it!! ### 1/5 — Why *2026-03-25, version 2.6.1* Where is mirroring? Used everyday. Retired made my life easier. Not now ### 2/5 — I miss some functions *2026-03-24, version 2.6.1* I can’t understand why they took away the ability to control my cable boxes. I used to use the app to change channels and control the DVR. It makes no sense. ### 1/5 — Streaming is horrible. *2026-03-19, version 2.6.1* Sometimes it just stops and I have to restart and episode from the beginning. Other times the picture is wavy or unclear. ### 1/5 — Why?? *2026-03-10, version 2.6.1* They took away the app remote which was the best feature, can we get it back? ### 1/5 — Removed Remote Control *2026-03-06, version 2.6.1* They removed the ability to use the remote control for the tv in every room. My father is hard of hearing and when want to sleep I would turn off the tv from the remote in the app for his cable box. Now I have take it out of his hand or move him to find it, both will wake him up ### 1/5 — Useless without remote feature *2026-03-06, version 2.6.1* They took away the remote feature and thus the app is now completely useless ### 4/5 — App Needs a macOS Version *2026-03-01, version 2.6.1* The title says it all. The app works just fine on my iPhone and iPads. But it would be really useful if there was a version that would work on Mac desktops and laptops. I would use it quite a bit on a MacBook Pro. I’m sure there are others who feel similarly. ### 1/5 — optimum app *2026-02-15, version 2.6.1* Useless cause can only be used on home wifi network, with extreme cost of Optimum users should be able to access all channels on any device whether on home wifi or any other means of connecting to internet. ### 1/5 — Bring back the remote *2026-02-01, version 2.6.1* I don’t understand why the remote control was removed from the app. This wasn’t a great app to begin with and the removal of the remote makes it much worse. ### 1/5 — Service is horrible *2026-01-31, version 2.6.1* T terrible ### 1/5 — Remote Control *2026-01-28, version 2.6.1* Thanks for removing the only useful part of this app. I used it from time to time when my remote went missing. I wish we had other options other than optimum in my town, I’d have gotten rid of you a long time ago. ### 1/5 — Ruined the app *2026-01-26, version 2.6.1* This used to include a remote control now it doesn’t anymore. ### 1/5 — Bring back the remote control feature *2026-01-25, version 2.6.1* App is now useless to me without the remote control, why did you remove???? ### 3/5 — Remote Control Missing *2026-01-22, version 2.6.1* Bring back the remote control on the app ### 1/5 — DVR Recordings *2026-01-21, version 2.6.1* Why can’t we watch what has been recorded on 5G or at least on other than home network Wifi? Pay enough…it’s about time. ### 1/5 — Undependable *2026-01-19, version 2.6.1* Your internet fails on a continued basis. ## Most critical reviews (10 lowest-rated) ### 1/5 — No remote, Guide and Search issues *2026-08-29, version 2.6.1* BRING BACK THE REMOTE!!! Current version keeps saying no thing found when searching! The channel guide feature is nearly impossible to use. You have to keep scrolling to see upcoming days. There is no way to select a specific day and time. The search feature loads backwards. It loads the dates furthest out first then you have keep scrolling to find the most recent date. The soonest episodes should be loading first! Practically unusable. Now you removed the remote feature with no warning too! ### 1/5 — Terrible *2026-08-23, version 2.6.1* Gets worse with each iteration. Connectivity is horrible. ### 1/5 — What’s lower than Worst. Hell *2026-08-20, version 2.6.1* If you can get anyone else on the planet then go that route. Nothing will be even satisfactory. Save yourself! You’ve been warned by someone who cares about your welfare and you will put me in your Thank You prayers every night! :) ### 1/5 — What the heck *2026-08-16, version 2.6.1* Want to watch on my phone but it says on in home. What’s that about ### 1/5 — This app is cr*p *2026-07-25, version 2.6.1* I have had this app for over three years and have gotten in touch with Optimum more times than I care to count. This app does not notify you of Reminders and that is the main reason that I downloaded this app. It is absolutely useless and I have since gone to a different app that gives me the reminders that I’m looking for. Optimum should be ashamed of themselves with what they charge for their service and their lack of support. ### 1/5 — Where’s the Remote control feature *2026-06-29, version 2.6.1* The remote control feature is gone ? ### 1/5 — Can’t play DVR, WORTHLESS. *2026-05-19, version 2.6.1* Title says it all. ### 1/5 — App remote function gone. *2026-04-09, version 2.6.1* Bring back the remote function. It was very useful. ### 1/5 — No remote *2026-04-09, version 2.6.1* Remote control function removed. App is worthless now. ### 1/5 — Remote *2026-04-08, version 2.6.1* Why did you remove the remote? Please bring it back. ## Most praised reviews (10 highest-rated) ### 5/5 — This app is so helpful! *2026-07-30, version 2.6.1* Im very forgetful especially when I remember after I left for work and I finally remembered to record my favorite shows and that’s where this app helps me big time!! ### 5/5 — Huh? *2025-07-18, version 2.5* I don’t understand what this app does, and the optimum app with .tv at the end only lets me watch channels that nobody cares about. ### 5/5 — Awesome app *2025-06-08, version 2.5* Love it ### 5/5 — Love This App *2025-04-29, version 2.5* This app does everything. It is perfect. I don’t know how I managed before it. Thank you Optimum for such a handy app. Try it. You’ll like it. ### 5/5 — Love🥰 *2025-04-28, version 2.5* I love this App! ### 5/5 — Thanks good show *2025-01-19, version 2.5* Love the old shows ### 5/5 — MSG channel *2025-01-05, version 2.5* Settle the contract ### 5/5 — Long Timer *2025-01-01, version 2.5* I like the app as it works well for me. I’m a long time Optimum customer and I’ve never had problems with any services! ### 5/5 — Lions win *2024-12-31, version 2.5* Optimum is the best ### 5/5 — Recording from phone *2024-10-07, version 2.5* When I try to record from the phone, it does not seem to record the show? We wish we could watch a recorded show from our phone or tablet. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*