# Optum Engage — user reviews > 544 indexed App Store user reviews of Optum Engage by Optum Inc., rated 4.70/5 from 7,707 ratings. - Source: https://appshunter.io/ios/app/optum-engage/id6739583340/reviews - App overview in markdown: https://appshunter.io/ios/app/optum-engage/id6739583340.md - Rating breakdown: 5★ 6,367 · 4★ 927 · 3★ 216 · 2★ 35 · 1★ 162 ## What do users think of Optum Engage? Overall sentiment: negative **Pros** - 👍 Simple and straightforward - 🚀 Straightforward and does the work **Cons** - 🐛 Buggy and glitchy - 🔍 Poor navigation and user interface - 🔒 Inconsistent login and authentication - 🔋 High battery consumption - ⏱️ Slow performance and long load times - 📊 Unreliable data tracking and syncing - 🤯 Confusing and unintuitive design **Commonly reported bugs** - Inability to complete setup or registration - Missing or disappearing user data and progress - Unresponsive buttons and screens - Crashes and freezes - Geolocation and gym check-in issues **Most requested features** - Face ID or biometric login - Improved fitness tracker integration - Streamlined navigation and UI - Better data visualization and analytics ## Newest reviews (10 of 544) ### 3/5 — Exercise *2026-08-04, version 2.1.6* Exercise ### 4/5 — Good place to start *2026-08-03, version 2.1.6* This is the first time I am using this app and it seems user friendly at this point , I like the survey questions and it was easy to answer. Thank you! ### 3/5 — Miss the old app *2026-07-24, version 2.1.5* I'm not a fan of this app at all, Rally was much better. This Optum Engage app is not easy to navigate, it is not nearly as easy to check in for daily activities so I don't even bother anymore. I used to log into Rally app constantly, I can't stand logging into this one. And now the thing that prompted me to put this review in: I went to check my steps and make sure everything is syncing and for some reason one day out of the month doesn't have the correct amount of steps and of course that is one of the days that I met the goal that counts towards my 12 for the month. Every other day is fine. I really don't understand when companies take products that seemingly work well and change them and it is worse. 7/24/26 update: it took well over 2 weeks for that one day, 7/3, to FINALLY update and show completed this week.. and now 7/23 won't sync properly. My 12th day, the one that gives me my reward. All other 21 days this month synced properly on the actual day with no issues. So frustrating. ### 5/5 — Easy *2026-07-16, version 2.1.5* Easy to use and gets to the point. ### 3/5 — Miss the old app *2026-07-11, version 2.1.5* I'm not a fan of this app at all, Rally was much better. This Optum Engage app is not easy to navigate, it is not nearly as easy to check in for daily activities so I don't even bother anymore. I used to log into Rally app constantly, I can't stand logging into this one. And now the thing that prompted me to put this review in: I went to check my steps and make sure everything is syncing and for some reason one day out of the month doesn't have the correct amount of steps and of course that is one of the days that I met the goal that counts towards my 12 for the month. Every other day is fine. I really don't understand when companies take products that seemingly work well and change them and it is worse. ### 5/5 — Reese hicks *2026-07-10, version 2.1.5* To hard to set up ### 5/5 — Survey *2026-07-09, version 2.1.5* The survey was really easy to complete. ### 5/5 — Helped me when I needed it *2026-07-08, version 2.1.5* I know I should be on this app more, and my new Mid year resolution is to stay on top of it! I waited to long to avoid all of these rewards and gains ### 5/5 — Easy and fast *2026-07-08, version 2.1.5* Just do it, yeah ### 5/5 — Love the survey questions *2026-07-08, version 2.1.5* Very informative ## Most critical reviews (10 lowest-rated) ### 1/5 — No stars if I could *2026-08-12, version 2.1.6* You wouldn’t allow me to redeem anything I earned. A waste of my time and you kept my resources ### 1/5 — Why Can’t I Use Face ID to Unlock???? *2026-08-04, version 2.1.6* If my Bank can do this why can’t Optum engage. They just want to cheat you out of HSA dollars. App keeps signing me out. Sooo frustrating. ### 1/5 — Not working *2026-08-01, version 2.1.6* The app will not let me complete registration. ### 1/5 — Works only a fourth of the time *2026-07-26, version 2.1.5* Would love to use it more to compete in worrk challenges but even though it says it synced nothing shows up. I believe that testing applications is not one of Optum’s strong points. It has costs me money not having this work ergo the rating of one star. ### 1/5 — Stride is SO Glitchy!!! *2026-07-24, version 2.1.5* First I am annoyed how this app will randomly sign you out of your account so you loose days to sync steps. Second, now when I’ve signed in it still shows 0 steps. I walk over 2-3 miles a day. It is so upsetting that I am loosing out on my Stride rewards because this app DOES NOT WORK! Please fix ASAP. Thnx. ### 1/5 — Garbage App *2026-07-23, version 2.1.5* Doesn’t read info from Apple Watch or phone, consistently. Tired of deleting, redownloading, connecting device un-connecting device. Sometimes it works, sometimes it doesn’t. Too much of a hassle ### 1/5 — Terrible app *2026-07-22, version 2.1.5* Syncs one day, the next day it doesn’t. Check everything and then go back and everything is unchecked. Continuously have to restart missions/challenges. So dysfunctional. Employer should have stuck with the rally app. ### 1/5 — Utter trash *2026-07-20, version 2.1.5* Everyone involved should apologize to America. ### 1/5 — Miss old Rally App *2026-07-16, version 2.1.5* I miss the old Rally app, which was very reliable. I’ve had nothing but issues with Optum Engage and their Healthsafe IDs since they rolled them out. I finally got back in yesterday and today the app won’t recognize Face ID, requiring me to sign in with the Healthsafe ID. Except the page won’t load to do so. Horrible app. Bring back old Rally which was actually reliable. ### 1/5 — Terrible *2026-07-09, version 2.1.5* Absolute headache of an app. Steps consistently do not sync. Twice I had to open a support ticket. Their responses we know there’s an issue. I never once had an issue with rally with my iPhone 16 Pro. Optum Engage constantly has an issue syncing steps. I don’t understand why they moved from rally. It was so much better than this garbage that they implemented. ## Most praised reviews (10 highest-rated) ### 5/5 — Great *2026-08-18, version 2.1.6* So good ### 5/5 — My health *2026-08-13, version 2.1.6* Great experience ### 5/5 — FIRST *2026-08-11, version 2.1.6* REVIEW HEALTH ### 5/5 — Good to go *2026-08-11, version 2.1.6* 1234 ### 5/5 — Na *2026-08-06, version 2.1.6* Na ### 5/5 — Healthy Mindset *2026-07-29, version 2.1.5* Time to keep moving and feeling good! ### 5/5 — Very Easy *2026-07-27, version 2.1.5* It is very easy to navigate ### 5/5 — Excellent program *2026-07-22, version 2.1.5* App is super user friendly. ### 5/5 — Mrs. *2026-07-21, version 2.1.5* Yes ### 5/5 — Ching *2026-07-20, version 2.1.5* Nnnnn --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*