# Optum Personal Care — OTC Benefits, Made Easy

> Manage and use over-the-counter (OTC) health benefits for home delivery. (iPhone/iPad app by Clockwork Active Media Systems, LLC.)

- Source: https://appshunter.io/ios/app/optum-personal-care/id1501578914 (this page in markdown: same URL + `.md`)
- Developer: [Clockwork Active Media Systems, LLC](https://appshunter.io/developer/292996664)
- Category: Health & Fitness, Medical
- Price: Free
- Rating: 4.79/5 from 21,095 App Store ratings · 60 written reviews indexed
- Age rating: 4+
- Requires: iOS 12.0 · 65 MB
- Languages: English
- Released: 2020-11-26
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/optum-personal-care/id1501578914/reviews.md

## What is Optum Personal Care?

Designed for members who are part of Optum® Personal Care Benefits through their health plan, employer, or other group. You must be eligible to register your Optum Personal Care Benefits account. Optum Personal Care Benefits formerly FirstLine Benefits is an over-the-counter (OTC) benefit utilized by health plans to provide their members with home delivery of essential OTC items.

The Optum Personal Care app makes it easy to use and manage your OTC benefit. It keeps everything you need to shop in one place. You’ll find details about your benefit, your credit balance, our online store and tools that make shopping easier.

Create Your Account
A simple onboarding process walks you through setup, so you can quickly register your account and start using your benefit.

Manage Your Account
Securely manage your username, password, and email preferences.

Check Your Balance
Find your current account balance and expiration date, so you know when you have credits to spend.

Shop Online
Buy products from our expansive online catalog and have them shipped directly to your home. You can also track your order status from the app.

Get Answers to FAQs
Visit the help center to find quick and easy answers to questions about your benefit.

Contact Customer Service
Reach out to customer service from the app to get help when you need it.

## Key features

- Manage OTC benefits
- Check credit balance
- Shop online catalog
- Home delivery
- Order tracking
- Account management

## What do users think of Optum Personal Care?

Overall sentiment: neutral

**Pros**

- 🚀 Easy ordering
- 🚀 Convenient home delivery
- 👍 User-friendly app
- 👍 Clear order tracking
- 👍 Helpful customer service

**Cons**

- 🐛 Unexpected logouts
- 🐛 Glitchy navigation
- 🐛 Incorrect item information
- 💰 Overpriced products
- 🤔 Limited product selection

**Commonly reported bugs**

- Issues removing items from cart
- Inconsistent pricing and taxes
- Trouble with credit card payments

**Most requested features**

- Add text-based 2-step verification
- Improve search functionality
- Provide more product details
- Allow saving items for later
- Implement better order management

## Recent user reviews (10 of 60)

All indexed reviews: https://appshunter.io/ios/app/optum-personal-care/id1501578914/reviews.md

### 1/5 — New order for first time

*2023-11-30*

My original doc first received had the wrong name for the ordering site, also when I got online for the products picked out my items , called in to order all the numbers I had were incorrect. A lot of time wasted, I got on the proper site and then had a bunch of sign on problems and got locked down for 20 minutes. When I got on line looking for items is slow as a snail, the system couldn’t go from page one to the next page what a joke system. I was using an iPhone 12 with 17 op system.

**Developer response:** Thank you for the feedback, because of this and feedback like it from others we were able to identify an issue and escalate it with our tech team, we’re currently investigating ways to improve the speed to place an order.

### 2/5 — Catalogue

*2023-11-28*

It’s very frustrating to use this app. You search “Hearing Protection” and it gives you one hearing amplifier, and then it skips to Tooth paste and works its way to diapers. WHAT has any of that got to do with hearing protection. NOTHING. I haven’t had much luck looking for anything. There’s the paper catalogue that used to come, but I haven’t seen one of them n a while. That’s just one example. Maybe they’ll catch on some day.
Once you place your item in the shopping cart, you can’t check the size you picked to verify it. It says to verify, but it doesn’t allow you to do it.

**Developer response:** Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further.

### 5/5 — 2-step verification

*2023-09-08*

The website works fine with a couple of changes needed.

First - a TEXT option needs to be added for 2-step verification. I have my phone set up to send unknown callers directly to voice mail. Each time the call comes in for verification it’s from a different number so that makes it a little difficult to add into my contacts list. I finally got the call by turnoff my call filtering, but it is so easy when a website uses TEXT instead of voice calls.

Second - I haven’t found a way to go directly to the shopping cart without scrolling all the way to the top of the page. Either add a “return to top” option or a hot key that takes you directly to the cart.

Make these changes and your website will be much friendlier to use.

**Developer response:** Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!

### 4/5 — Unexpected logouts

*2023-08-05*

When browsing the items on my iPad this Saturday morning, after about 5-10 minutes, bam, all of a sudden, the log in screen would pop up and I’d have to log in again. This happened about 5-10 times today. I never had that problem with my desktop.

**Developer response:** Thank you for the feedback, because of this and feedback like it from others we were able to identify an issue and escalate it with our tech team, we’re currently investigating ways to improve the speed to place an order.

### 4/5 — Prices are High

*2023-07-09*

The items for purchase are higher than outside retail. It would be better if the excess $ that you can’t use could be carried over to the next quarter. Since there isn’t anyway to use the $ amounts that are too small.

It would be nice to just have the $ amount to use at any retail place

**Developer response:** Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!

### 4/5 — Not happy when chains left

*2023-07-05*

I don’t understand why your price’s doesn’t match the little amount that is provided. If I have a couple of changes left over you take it away knowing no one can afford any items on your list with the extra change left over, but if I go over the $40 you want to charge me for it. If anything is left over it should be carryover until the end of year.

**Developer response:** Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further.

### 4/5 — Navigation for items

*2023-06-22*

It took a great deal of moving around the site to find the option to search for products. IMHO, this should be one of the easiest options to find. In addition, I was logged out 3 times over the space of 5 minutes. It is not clear what was triggering the disconnection, but it seemed over-aggressive.

**Developer response:** Thank you for the feedback, because of this and feedback like it from others we were able to identify an issue and escalate it with our tech team, we’re currently investigating ways to improve the speed to place an order.

### 2/5 — Optimum 1

*2023-06-09*

The app is stupid hard to use. A double call to the same number? Another call to that same number to check out? The search feature can’t find anything, it’s glitchy and clumsy. Why would you have red flags on all items until you cross the $35 rubicon? How many times do you go grab something at the drugstore and spend $35 ?
The entire site is a rip-off to get folks to buy only the crap you’ve bought in huge bulk. It’s very inconvenient, very bothersome and intended to keep older retirees from receiving their benefits purposely so you will make more money !

**Developer response:** Thanks for your feedback. We'll pass your suggestion along to our product team; they're always considering new products to add and ways to make the app better. Our customer support team tracks product and feature suggestions and may be able to help find products at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com.

### 4/5 — Good App

*2023-04-08*

This is easy to use although for some things (1,2,3 choices at the bottom of the area) I had to push several times to get the view to change.
I also did not see where to add an item # from the online catalog. 
Some items do not have a description.
Overall, I had a good experience with this app.

**Developer response:** Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better!

### 5/5 — Save For Later

*2023-03-13*

I was unable to access the “Save For Later” feature on my iPhone. I went completely out of the app and, with an advocate in the help center directing me, could not access this feature. I would find this access extremely helpful, and was disappointed that I could not see this feature on my iPhone. I got “No shopping list.”

**Developer response:** Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further.

## Frequently asked questions about Optum Personal Care

### What is the Optum Personal Care app?

The Optum Personal Care app is designed for members who have over-the-counter (OTC) benefits through their health plan, employer, or other group. It allows you to easily manage your benefit, check your credit balance, and shop for essential OTC items from an online catalog for home delivery.

### How do I use my OTC benefit with this app?

After creating an account and registering your eligibility, you can use the app to browse the online store, select products, and purchase them using your available benefit credits. The app also allows you to track your order status once it has been placed.

### Is there a cost to use the Optum Personal Care app?

The app itself is free to download and use. Your ability to purchase items depends on the OTC benefit provided by your health plan, employer, or group. The app helps you manage and utilize those existing benefits.

### What kind of products can I buy?

The app provides access to an expansive online catalog of essential over-the-counter (OTC) items. These are typically products that can be purchased without a prescription and are covered under your specific Optum Personal Care Benefit plan.

### Who is eligible to use this app?

Eligibility is limited to individuals who are members of Optum Personal Care Benefits through their health plan, employer, or other group. You must be eligible to register your Optum Personal Care Benefits account to use the app's features.

## Version history (last 5 releases)

### 1.7.98 — 2024-12-17

Updated benefits content

### 1.7.96 — 2024-11-27

End of year benefits notification

### 1.7.85 — 2024-06-27

Content updates, in stock notifications, and upgrades

### 1.7.78 — 2024-05-23

Upgrades, updates to customer service hours

### 1.7.65 — 2024-03-22

Fixes for login errors

## Apps similar to Optum Personal Care

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [MyHumana](https://appshunter.io/ios/app/myhumana/id779622024) | 4.8 (31,911) | Free | Health & Fitness |
| [Heartline Study](https://appshunter.io/ios/app/heartline-study/id1496449684) | 4.6 (4,169) | Free | Health & Fitness |
| [AARP Staying Sharp](https://appshunter.io/ios/app/aarp-staying-sharp/id1583055598) | 4.7 (2,975) | Free | Health & Fitness |
| [UnitedHealthcare Doctor Chat](https://appshunter.io/ios/app/unitedhealthcare-doctor-chat/id1448722789) | 3.2 (33) | Free | Health & Fitness |
| [Mighty Health - Official App](https://appshunter.io/ios/app/mighty-health-official-app/id1441145050) | 4.7 (1,197) | Free | Health & Fitness |
| [UHC Motion](https://appshunter.io/ios/app/uhc-motion/id1069385514) | 4.3 (30,505) | Free | Health & Fitness |

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*