# Optum Personal Care — user reviews > 60 indexed App Store user reviews of Optum Personal Care by Clockwork Active Media Systems, LLC, rated 4.79/5 from 21,095 ratings. - Source: https://appshunter.io/ios/app/optum-personal-care/id1501578914/reviews - App overview in markdown: https://appshunter.io/ios/app/optum-personal-care/id1501578914.md - Rating breakdown: 5★ 18,308 · 4★ 1,763 · 3★ 597 · 2★ 214 · 1★ 213 ## What do users think of Optum Personal Care? Overall sentiment: neutral **Pros** - 🚀 Easy ordering - 🚀 Convenient home delivery - 👍 User-friendly app - 👍 Clear order tracking - 👍 Helpful customer service **Cons** - 🐛 Unexpected logouts - 🐛 Glitchy navigation - 🐛 Incorrect item information - 💰 Overpriced products - 🤔 Limited product selection **Commonly reported bugs** - Issues removing items from cart - Inconsistent pricing and taxes - Trouble with credit card payments **Most requested features** - Add text-based 2-step verification - Improve search functionality - Provide more product details - Allow saving items for later - Implement better order management ## Newest reviews (10 of 60) ### 4/5 — Unexpected logouts *2023-08-05* When browsing the items on my iPad this Saturday morning, after about 5-10 minutes, bam, all of a sudden, the log in screen would pop up and I’d have to log in again. This happened about 5-10 times today. I never had that problem with my desktop. **Developer response:** Thank you for the feedback, because of this and feedback like it from others we were able to identify an issue and escalate it with our tech team, we’re currently investigating ways to improve the speed to place an order. ### 4/5 — Prices are High *2023-07-09* The items for purchase are higher than outside retail. It would be better if the excess $ that you can’t use could be carried over to the next quarter. Since there isn’t anyway to use the $ amounts that are too small. It would be nice to just have the $ amount to use at any retail place **Developer response:** Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better! ### 4/5 — Not happy when chains left *2023-07-05* I don’t understand why your price’s doesn’t match the little amount that is provided. If I have a couple of changes left over you take it away knowing no one can afford any items on your list with the extra change left over, but if I go over the $40 you want to charge me for it. If anything is left over it should be carryover until the end of year. **Developer response:** Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further. ### 4/5 — Navigation for items *2023-06-22* It took a great deal of moving around the site to find the option to search for products. IMHO, this should be one of the easiest options to find. In addition, I was logged out 3 times over the space of 5 minutes. It is not clear what was triggering the disconnection, but it seemed over-aggressive. **Developer response:** Thank you for the feedback, because of this and feedback like it from others we were able to identify an issue and escalate it with our tech team, we’re currently investigating ways to improve the speed to place an order. ### 4/5 — Good App *2023-04-08* This is easy to use although for some things (1,2,3 choices at the bottom of the area) I had to push several times to get the view to change. I also did not see where to add an item # from the online catalog. Some items do not have a description. Overall, I had a good experience with this app. **Developer response:** Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better! ### 4/5 — Taxes are included now so no guesswork ! *2022-09-29, version 1.5.46* PROS: All of United Healthcare’s previous health benefits sites didn’t include their tax. They were very hard to make the total as close as we can now. CONS: These Medline products are way overpriced ! I can’t get what I used to get with Walmart. Choices are VERY limited. ### 5/5 — Thanks for such an easy shopping experience! *2021-10-15* They are such a wide range of products that are her reasonably priced of good quality and it’s just so easy to shop online rather than going out and looking and comparing prices to other stores. Thank you so much for letting us shop in the comfort of our own homes! **Developer response:** Thanks for your review; we’re glad you like the app! ### 5/5 — Great App! *2021-10-07* This app works great! It’s like getting online and doing it from My computer only I’m doing it from My phone. I can just pull up the app and login and I’m on My way. Also I don’t have to type the website name in the search bar because it’s now in app form. I would recommend this app! It’s great! **Developer response:** Thanks for your review, Marguerite; we’re glad you like the app! ### 5/5 — Awesome! *2021-10-07* I live on a low budget of only 800$ per month and this made it so helpful for me to get the items I need. There is no hassle. Just tap the item you need, say how many, and go to cart and pay. I like how that have it so organized in categories so you’re not lost you know exactly where to go for anything. They allow you to review the items before cashing out to make sure you did not make any errors. So appreciate 🥰 **Developer response:** Thanks for your review; we’re glad you like the app! ### 4/5 — Scan not fully accessible *2021-09-26* Developers please for the blind make the scanner audible! To give an example check out the free seen AI app for the blind, there is the channel barcode scanner, and it makes a sound slower and faster according to where you are at for the barcode it gets faster when you get near it and then automatically takes the picture if you had that audible it would be perfect thank you oh yes one other thing please give the option at the sign in to remember ID and password! Can actually be very tedious and difficult when you’re in a store trying to sign in from the perspective of someone blind who has to listen to it all sometimes the stores are noisy and you can’t hear thank you again **Developer response:** Thanks for your feedback; we really appreciate it. We'll pass your suggestions along to our product team; they're always considering ways to make the app better. ## Most critical reviews (10 lowest-rated) ### 1/5 — New order for first time *2023-11-30* My original doc first received had the wrong name for the ordering site, also when I got online for the products picked out my items , called in to order all the numbers I had were incorrect. A lot of time wasted, I got on the proper site and then had a bunch of sign on problems and got locked down for 20 minutes. When I got on line looking for items is slow as a snail, the system couldn’t go from page one to the next page what a joke system. I was using an iPhone 12 with 17 op system. **Developer response:** Thank you for the feedback, because of this and feedback like it from others we were able to identify an issue and escalate it with our tech team, we’re currently investigating ways to improve the speed to place an order. ### 1/5 — Remove item. *2021-12-08, version 1.5.8* Trying to remove an item that’s not on sale any more, I understand it’s not on sale I’m not trying to buy it. It’s the fact I’m hitting removed item and it wants me to contact support at 10:56 pm and I have to wait tell 7:00am when it’s a easy issue I can fixe when I know customer support going to treat me dumbfounded on a system issue not removing items after I buy and keeping it there. Also love the program just issue with app. ### 2/5 — Catalogue *2023-11-28* It’s very frustrating to use this app. You search “Hearing Protection” and it gives you one hearing amplifier, and then it skips to Tooth paste and works its way to diapers. WHAT has any of that got to do with hearing protection. NOTHING. I haven’t had much luck looking for anything. There’s the paper catalogue that used to come, but I haven’t seen one of them n a while. That’s just one example. Maybe they’ll catch on some day. Once you place your item in the shopping cart, you can’t check the size you picked to verify it. It says to verify, but it doesn’t allow you to do it. **Developer response:** Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further. ### 2/5 — Optimum 1 *2023-06-09* The app is stupid hard to use. A double call to the same number? Another call to that same number to check out? The search feature can’t find anything, it’s glitchy and clumsy. Why would you have red flags on all items until you cross the $35 rubicon? How many times do you go grab something at the drugstore and spend $35 ? The entire site is a rip-off to get folks to buy only the crap you’ve bought in huge bulk. It’s very inconvenient, very bothersome and intended to keep older retirees from receiving their benefits purposely so you will make more money ! **Developer response:** Thanks for your feedback. We'll pass your suggestion along to our product team; they're always considering new products to add and ways to make the app better. Our customer support team tracks product and feature suggestions and may be able to help find products at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com. ### 2/5 — Communicate more clearly *2022-06-17, version 1.5.23* I wasted tons of unnecessary time setting up the app and account because they do NOT make clear that the member id number is everything that PRECEDES the dash. Why didn't the user interface make that clear? I wouldn't have needed to call customer service to figure that out if it was clearly stated in the app. Otherwise, once I got in, everything was fine. ### 3/5 — Overall a Very Good App, but needs improvement in the Shop area. *2023-02-02* I think overall this is a Very Good App, but I feel it needs improvement in the Shop area. It is very frustrating and time consuming to shop looking at a small window with only one item at a time that’s visible to select. I would like to see a full screen displaying multiple items at a time that can be selected individually for additional information or for adding to cart. I think that improvement would tremendously improve the shopping experience. **Developer response:** Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better! ### 3/5 — Weird math *2022-09-16* My order came to exactly $40 which is my benefit amount. Items were rounded up, 2.99 became 3.00 etc so it was an even $40. I went to the check out page and the total was $40 with zero tax and zero shipping. When I submitted the order it said I exceeded my benefit by .53 (53 cents). Ok I don’t get the math but whatever. So I had the option to add a credit card to pay the overage so I added my credit card and the app “said “ credit card successfully added so when I advanced to the next page to check out I got an error message so I tried 5 more times and each time the same thing happened. I only tried 5 times because you know the definition of insanity…. So I took a tube of toothpaste off my order to get it to go through and it did. I’ll try customer service to try to work around the credit card issue when I have time. **Developer response:** Hello, thanks for your review! When you do have time, please feel free to provide additional details to our customer support team at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com. ### 3/5 — Over priced items *2022-05-28* While it may help out for those who cannot get about to purchase cheaper in stores, why are the prices so high? Also how come the online app and catalog are not the same? Looking for bandaids online, didn’t see them online but are in the catalog; didn’t see a search feature ( this would be helpful). I am not saying it is not worth it as it is free just the fact it could be improved. **Developer response:** Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further. There is a product search feature in the app that will let you search for a product. Our customer support team may be able to help at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com. ### 3/5 — No info on products *2021-12-01, version 1.4.5* The app does not give any info on the products. It gives no info about each product, I.e., the disposable pads for $35 with no number of pads listed; the electric heating pad with no info on levels of heat, as in, low, med, high, or just low and high?? And no idea what material the cover is, or if it’s removable, washable?? I appreciate getting the products, but it would be helpful to know more about them. **Developer response:** Thanks for the message, and we're sorry to hear that you’re having trouble finding the product info you need. Our customer support team may be able to help at 1-844-564-2198, TTY 711 or by emailing shopfirstlinebenefits@optum.com. ### 3/5 — Not enough info *2021-10-02, version 1.4.2* The app is well put together and easy to use. The main objection I have is with the vitamin products. You can’t tell by the pics or descriptions the actual ingredients or dosages contained in many of the products. For example the multi vitamins or B complex product. No way to tell what’s in them. ## Most praised reviews (10 highest-rated) ### 5/5 — 2-step verification *2023-09-08* The website works fine with a couple of changes needed. First - a TEXT option needs to be added for 2-step verification. I have my phone set up to send unknown callers directly to voice mail. Each time the call comes in for verification it’s from a different number so that makes it a little difficult to add into my contacts list. I finally got the call by turnoff my call filtering, but it is so easy when a website uses TEXT instead of voice calls. Second - I haven’t found a way to go directly to the shopping cart without scrolling all the way to the top of the page. Either add a “return to top” option or a hot key that takes you directly to the cart. Make these changes and your website will be much friendlier to use. **Developer response:** Thanks for your feedback! We'll pass your suggestion along to our product team; they're always considering ways to make the app better! ### 5/5 — Save For Later *2023-03-13* I was unable to access the “Save For Later” feature on my iPhone. I went completely out of the app and, with an advocate in the help center directing me, could not access this feature. I would find this access extremely helpful, and was disappointed that I could not see this feature on my iPhone. I got “No shopping list.” **Developer response:** Thanks for your feedback. With every new app version we are introducing new features and improving existing ones. Your feedback will help us improve further. ### 5/5 — appreciative *2023-02-23, version 1.5.79* It is so nice to know that I can check my Firstline app from time to time and find that I can order useful products for no cost (even free shipping and no tax on my part). I'm appreciative of this opportunity. It really helps my budget. Thank you. **Developer response:** Thanks for your review; we’re glad you like the app! ### 5/5 — App *2023-02-10, version 1.5.79* Much better than trying to do it on Google!It was a nightmare and I sent messages back on my email!This app is a much better set up and try to do it on Google! ### 5/5 — The App *2022-08-23, version 1.5.34* I see this app is to help me get items offered to me quarterly by my health insurers. This is helpful, I just wished I had been given an explanation instead of the app just appearing out of nowhere. ### 5/5 — Order with ease! *2021-11-04* I received the catalog and had marked it up and folded pages, with the intention of going back & using this as a guide, to place my order by mail. Out of curiosity, I downloaded the app and created an account. I selected 1 item & placed it in the cart to see whether it was difficult to navigate options, such as adding quantity, changing qty, removing items from cart. All was done with ease. You can search for items by category, easy peasy. The app even shows your available balance as you shop & keeps a subtotal of your items in the cart, clearly visible so that you can keep track of available funds. This app is fantastic. I highly recommend it! **Developer response:** Thanks for your review; we’re glad you like the app! ### 5/5 — Order *2021-10-28, version 1.4.4* It would be nice if product were grouped by type. For example, if all the eye drops were one after another. ### 5/5 — Great and easy access *2021-10-28, version 1.4.4* Placing an order was super easy. The app itself is easy to manage. Very satisfied placing an order, at check out it tells you exactly how much $$ you have…. ### 5/5 — SUPER SERVICE *2021-10-22, version 1.4.4* I just can’t PRAISE this company enough , :#1 ; VERY fast service on ones orders,#2; NO need to leave the comfort of your home, delivered right to your door, #3; Orders are 100% correct !#4; Shopping & purchasing is so easy to do, THE HARD PART is decided what you want OR need first………”” Many PRAISES to such an excellent company - FirstLine BENEFITS !”🤗🤗🤗 **Developer response:** Thanks for your review, Sharon; we’re glad you like the app! ### 5/5 — First line puts you first *2021-10-15, version 1.4.4* Fantastic, terrific quick and easy! Ordering online has never been better! I am so impressed with how easy it is to shop for the items I need. Thank you first line. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*