# Optum Virtual Care > Virtual care access for United Healthcare members, now via website. (iPhone/iPad app by Optum Inc.) - Source: https://appshunter.io/ios/app/optum-virtual-care/id1580073758 (this page in markdown: same URL + `.md`) - Developer: [Optum Inc](https://appshunter.io/developer/1133706680) - Category: Health & Fitness - Price: Free - Rating: 4.11/5 from 36 App Store ratings · 7 written reviews indexed - Age rating: 4+ - Requires: iOS 13.6 · 62 MB - Languages: English - Released: 2021-09-01 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/optum-virtual-care/id1580073758/reviews.md ## What is Optum Virtual Care? The Optum Virtual Care mobile app is no longer supported. United Healthcare members can access virtual care 24/7 via myuhc.com/virtualcare. ## Key features - Virtual care access - 24/7 availability - United Healthcare member portal ## Recent user reviews (7 of 7) All indexed reviews: https://appshunter.io/ios/app/optum-virtual-care/id1580073758/reviews.md ### 1/5 — Needs to be an app *2023-02-20, version 2.2.0* This needs to be an App. The platform is difficult to navigate. ### 1/5 — App no longer supported *2023-01-23, version 2.2.0* This app is deprecated ### 1/5 — Fake / Deprecated App *2022-12-27, version 2.2.0* This app no longer works. Basically there is no app but they don’t respect you enough to remove it from the App Store. Apple should remove it. ### 5/5 — Easy to use *2022-10-11, version 2.0.0* Saw a provider within 15 minutes. Will definitely use this again! ### 1/5 — Won’t put me in the system-very frustrating *2022-07-19, version 1.2.2* I have been trying to get into the Optum patient portal for a month. I just switched over to Optum/anthem through my Medicare advantage program. I have seen my primary care provider through Lakewood medical patient portal. But now I need to work to get appointments, and reminders for appointments at behavioral health in Long Beach. Every time I try to go on the app to find out when my appointments are, or do a telehealth visit, I am told I am not in the system. I have seen my Optum primary care provider three times already. The people that I call to ask questions why I can’t get in the system, are very unclear, speak so fast I can’t understand them. And then I’m left with information that I don’t even understand. I bring that information to my personal care provider and they don’t understand it either. I need to get a psychiatrist and a therapist through Behavioral Science in Long Beach but they refuse to let me in even when my primary care provider has written a note for me to get one. I really need some help here. I even made an appointment with the Optum Welcome Wagon to come to our house to meet and check up on my husband, Sal Cracchiolo, and I. For som reason they only took my husband’s appointment and left my name out. Why? Because they said I wasn’t in the system. What in the world do I have to do to get in the system. Is there somebody I could talk to you that will listen to me and help me so that I can understand what they need and not just babble at me to give information I don’t understand to somebody else? I need help. ### 1/5 — Please fix this app *2022-07-15, version 1.2.2* I try and log in and it tells me my insurance doesn’t cover this. However, it does. So every time I need a virtual visit I need to schedule it via my work computer which it takes SIX username/password log ins to get to on my work computer. This is horribly inconvenient. THEN I have to place the virtual visit website address in manually on my safari app on my iPhone to then actually do the virtual visit. This is all unreal. Please fix this. ### 1/5 — Scam waste of time *2021-11-30, version 1.1.0* Infont known if it is the Insurance the problem or this virtual care scam, but two hours in back and forth with no resolution insurance says it is covered they said it is not, another feature to obtain money from you and receive nothing in return ## Frequently asked questions about Optum Virtual Care ### Is Optum Virtual Care still available? No, the Optum Virtual Care mobile app is no longer supported. Users are directed to access virtual care services via myuhc.com/virtualcare. ### How can United Healthcare members access virtual care? United Healthcare members can access virtual care 24/7 by visiting myuhc.com/virtualcare. This is the current recommended method for accessing these services. ### What is the rating of Optum Virtual Care? The app had a rating of 4.1 stars based on 36 ratings. This information reflects its performance prior to being discontinued. ### What devices is Optum Virtual Care compatible with? While the app is no longer supported, it was available on mobile devices. The current virtual care solution is accessible via a website. ### When was Optum Virtual Care last updated? The application was last updated on December 16, 2022. However, it is important to note that the app is no longer supported. ### What is the age rating for Optum Virtual Care? The app had an age rating of 4+, indicating it was suitable for users aged 4 and older. This rating is no longer relevant as the app is discontinued. ### Who developed Optum Virtual Care? Optum Virtual Care was developed by Optum Inc. This developer is known for providing various health services and solutions. ## Version history (last 1 release) ### 2.2.0 — 2022-12-16 The Optum Virtual Care mobile app is no longer supported. 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User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*