# Optum — Your guide to a healthier you

> Personalized health management app for appointments, records, and care team support. (iPhone/iPad app by Optum Inc..)

- Source: https://appshunter.io/ios/app/optum/id6504930082 (this page in markdown: same URL + `.md`)
- Developer: [Optum Inc.](https://appshunter.io/developer/1133706680)
- Category: Health & Fitness, Medical
- Price: Free
- Rating: 4.40/5 from 12,056 App Store ratings · 250 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.6 · 201 MB
- Languages: American English
- Released: 2024-07-15
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/optum/id6504930082/reviews.md

## What is Optum?

Personalized for you 
Optum knows that no two people are alike. That you and your health goals are unique. That’s why the Optum app is designed to be your go-to resource for staying on track with your individual health needs. 
 
• Convenient scheduling: Find the providers you’re looking for, from primary care physicians (PCPs) to specialists. Depending on your eligibility, you may see provider availability and make and manage appointments to get the care you need. 
• At your fingertips: Enjoy easy access to all your health information, important updates, and eligible benefits and programs, right from your home screen. 
• Help when you need it: Message, chat or call nurses and other caring professionals who can help you navigate your health care needs and questions. 
• Secure access: Feel confident knowing that the Optum app stores all your personal health data safely on your device.  

Easy access to your eligible benefits 
Optum offers a variety of benefits and services, designed for what you need. You may have access to: 
 
Guided support: 
• A dedicated team of Care Guides, nurses, wellness coaches and specialists who can provide tailored assistance and clear, compassionate answers to your questions. 
• Timely help via chat or phone for finding a doctor, coordinating care, saving on prescriptions and navigating claims. 
• Expert guidance and personalized recommendations to help you maximize your benefits, manage your health and achieve your individual goals. 
 
Seamless health management: 
• Comprehensive care enabling you to easily access your electronic medical records, see test results, make and manage appointments and handle prescriptions from your device. 
• Secure messaging with your care team for help with scheduling, test results, refills and other health-related questions. 
 
The Optum app connects all the dots in your individual health care journey, providing you with the information you need when you need it. Enjoy peace of mind knowing that Optum is by your side, guiding you to the right care. Download the app today and take control of your health. This experience is provided at no additional cost as part of your health benefits or care you receive. 
 
This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor’s care. Please discuss with your doctor how the information provided may be right for you. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. 
 
© 2024 Optum, Inc. All rights reserved. Optum® is a registered trademark of Optum, Inc. in the U.S. and other jurisdictions. All other brand or product names are trademarks or registered marks of the property of their respective owners. Optum is an equal opportunity employer.

## Key features

- Personalized health tracking
- Provider search and scheduling
- Appointment management
- Access to health information
- Secure messaging with care team
- Benefit and program access

## What do users think of Optum?

Overall sentiment: negative

**Pros**

- ⚡ Quick test result delivery
- 👨‍⚕️ Compassionate and attentive healthcare providers
- 📋 Detailed medical information access
- 🏥 Well-organized clinic staff
- 💬 Doctor messaging capability
- 📱 Colorful and visually appealing interface

**Cons**

- 🐛 Persistent authentication loop errors
- 🔄 Endless loading screens
- ❌ Internal server errors across multiple features
- 🚫 Broken MyChart integration
- ⏱️ Extremely slow app performance
- 😕 Poor navigation and confusing layout
- 📵 App crashes frequently
- 🔐 WiFi proxy connection issues
- 💬 Unanswered doctor messages
- 📞 Unreachable customer support
- 🚫 Inability to schedule appointments
- 📊 Missing or incomplete medical records
- 🎯 Inconsistent login functionality
- 🔗 Broken referral information display
- ⚠️ Forced third-party login requirements

**Commonly reported bugs**

- Login redirects to download app screen despite being logged in
- Buttons trigger authentication loop instead of loading content
- Loading screen stuck indefinitely with no exit option
- Internal server errors on messages, medications, and appointments
- MyChart connection failures with 'unable to connect' messages
- App crashes on startup with WiFi proxy error
- Reply button hidden behind bottom banner
- Test results notification sent but results unavailable
- Messages not appearing despite notification received
- Blank screens when accessing appointments
- App hangs when navigating between pages
- Inconsistent login state across sessions
- Referral information not loading or displaying
- Test results partially cut off or unreadable
- Unable to log out without force closing app
- E-check-in blocked by excessive health conditions
- Messaging character count not displayed at top
- Old data pulling forward from previous app
- Provider information not migrating from old app
- Ad blocker incompatibility preventing login

**Most requested features**

- Native MyChart app instead of embedded version
- Expanded character limit for doctor messages
- Better referral information display with contact details
- Downloadable test results and referral letters
- Improved appointment scheduling interface
- Direct doctor contact without call center routing
- Vitals history tracking and display
- Touch ID/biometric authentication support
- Better form validation and county selection
- Printable documents from app
- Nurse or doctor chat for symptom assessment
- Insurance information update capability
- Better notification system for messages
- Improved accessibility for seniors
- Tutorial or help documentation

## Recent user reviews (10 of 250)

All indexed reviews: https://appshunter.io/ios/app/optum/id6504930082/reviews.md

### 1/5 — Awful

*2026-08-14, version 1.18.1*

Wow this app is the worst. You sign in, try to look at test results, it makes you sign in again, then never loads. It loops through loading pages. Absolutely useless. I don’t know how to get my results now.

### 2/5 — Optum app

*2026-08-13, version 1.18.1*

The app is hard to navigate

### 5/5 — Annual Physical exam

*2026-08-10, version 1.18.1*

It was the fastest doctors appointment ever. Staff were very helpful and accommodating.

### 1/5 — Old provider information

*2026-08-10, version 1.18.1*

This app won’t update to my current medical group

### 5/5 — Medical

*2026-08-05, version 1.18.1*

Satisfied and would recommend to anyone

### 1/5 — Can’t get this site to work

*2026-07-29, version 1.18.1*

I log In and nothing shows up. I got an email saying my test results are in and there is nothing

### 1/5 — App

*2026-07-17, version 1.18.1*

This app sucks

### 1/5 — Glitches

*2026-07-16, version 1.18.1*

Suddenly cant find my children’s profile. Whenever I click on the link from my email about my child’s visit, I could see their profile but it goes away again. Cant message their provider or check their records at all. I tried reinstalling it many times but it doesn’t do anything

### 2/5 — Can’t view messages or test results

*2026-07-15, version 1.18.1*

Every time I click on the test result or messages the app takes me to a website that tells me to install the same app I am on?!! What is the purpose of this app then?

### 1/5 — Optum go away

*2026-07-15, version 1.18.1*

Simplistic app no use. Why is Optum telling me about my chart? Do not interfere with my personal life.

## Frequently asked questions about Optum

### What does the Optum app do?

The Optum app serves as a personalized guide for your health journey. It allows you to find and schedule appointments with providers, access all your health information and benefits, and connect with nurses and other professionals for support and guidance.

### What are the key features of the Optum app?

Key features include convenient provider scheduling, easy access to your health information and benefits, secure messaging with your care team, and guided support from dedicated care guides and wellness coaches.

### Is the Optum app free to use?

Yes, the app is provided at no additional cost as part of your health benefits or care you receive. There are no in-app purchases or ads mentioned.

### Who is the Optum app for?

The app is designed for individuals who want to take control of their health by having a centralized resource for managing appointments, accessing medical records, and receiving personalized support from healthcare professionals.

### Can I use the Optum app for emergencies?

No, this service should not be used for emergency or urgent care needs. In an emergency, you should call 911 or go to the nearest emergency room. The information provided is for informational purposes only and is not a substitute for professional medical advice.

## Version history (last 5 releases)

### 1.19.0 — 2026-08-20

Improved Proxy Messaging Experience
General Bug Fixes & Performance Improvements

### 1.18.1 — 2026-07-07

Bug fixes

### 1.18.0 — 2026-07-02

Bug fixes

### 1.17.1 — 2026-06-08

Faster access to help and provider calling in Optum Assistant
Performance and reliability improvements
Bug fixes

### 1.17.0 — 2026-05-21

Faster access to help and provider calling in Optum Assistant​
Performance and reliability improvements

## Apps similar to Optum

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Calm Health](https://appshunter.io/ios/app/calm-health/id1669369516) | 4.8 (5,917) | Free | Health & Fitness |
| [SCAN Health Plan](https://appshunter.io/ios/app/scan-health-plan/id6742335951) | 4.0 (262) | Free | Health & Fitness |
| [Blue Shield of California](https://appshunter.io/ios/app/blue-shield-of-california/id728293729) | 4.8 (21,061) | Free | Health & Fitness |

## More apps by Optum Inc.

- [Optum Specialty Pharmacy](https://appshunter.io/ios/app/optum-specialty-pharmacy/id595438362)
- [OptumRx](https://appshunter.io/ios/app/optumrx/id941641944)
- [myLivewell By Optum](https://appshunter.io/ios/app/mylivewell-by-optum/id1164106423)
- [Clinical Documentation Guide](https://appshunter.io/ios/app/clinical-documentation-guide/id1273371805)
- [Optum TeleHealth](https://appshunter.io/ios/app/optum-telehealth/id1285536882)
- [Optum My Wellbeing](https://appshunter.io/ios/app/optum-my-wellbeing/id1290267354)

All apps by Optum Inc.: https://appshunter.io/developer/1133706680

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*