# Optum — user reviews > 255 indexed App Store user reviews of Optum by Optum Inc., rated 4.40/5 from 12,539 ratings. - Source: https://appshunter.io/ios/app/optum/id6504930082/reviews - App overview in markdown: https://appshunter.io/ios/app/optum/id6504930082.md - Rating breakdown: 5★ 9,529 · 4★ 1,098 · 3★ 380 · 2★ 277 · 1★ 1,255 ## What do users think of Optum? Overall sentiment: negative **Pros** - ⚡ Quick test result delivery - 👨‍⚕️ Compassionate and attentive healthcare providers - 📋 Detailed medical information access - 🏥 Well-organized clinic staff - 💬 Doctor messaging capability - 📱 Colorful and visually appealing interface **Cons** - 🐛 Persistent authentication loop errors - 🔄 Endless loading screens - ❌ Internal server errors across multiple features - 🚫 Broken MyChart integration - ⏱️ Extremely slow app performance - 😕 Poor navigation and confusing layout - 📵 App crashes frequently - 🔐 WiFi proxy connection issues - 💬 Unanswered doctor messages - 📞 Unreachable customer support - 🚫 Inability to schedule appointments - 📊 Missing or incomplete medical records - 🎯 Inconsistent login functionality - 🔗 Broken referral information display - ⚠️ Forced third-party login requirements **Commonly reported bugs** - Login redirects to download app screen despite being logged in - Buttons trigger authentication loop instead of loading content - Loading screen stuck indefinitely with no exit option - Internal server errors on messages, medications, and appointments - MyChart connection failures with 'unable to connect' messages - App crashes on startup with WiFi proxy error - Reply button hidden behind bottom banner - Test results notification sent but results unavailable - Messages not appearing despite notification received - Blank screens when accessing appointments - App hangs when navigating between pages - Inconsistent login state across sessions - Referral information not loading or displaying - Test results partially cut off or unreadable - Unable to log out without force closing app - E-check-in blocked by excessive health conditions - Messaging character count not displayed at top - Old data pulling forward from previous app - Provider information not migrating from old app - Ad blocker incompatibility preventing login **Most requested features** - Native MyChart app instead of embedded version - Expanded character limit for doctor messages - Better referral information display with contact details - Downloadable test results and referral letters - Improved appointment scheduling interface - Direct doctor contact without call center routing - Vitals history tracking and display - Touch ID/biometric authentication support - Better form validation and county selection - Printable documents from app - Nurse or doctor chat for symptom assessment - Insurance information update capability - Better notification system for messages - Improved accessibility for seniors - Tutorial or help documentation ## Newest reviews (14 of 255) ### 4/5 — Review *2026-08-19, version 1.18.1* Optum is great, this app is not good ### 2/5 — Optum app *2026-08-13, version 1.18.1* The app is hard to navigate ### 2/5 — Can’t view messages or test results *2026-07-15, version 1.18.1* Every time I click on the test result or messages the app takes me to a website that tells me to install the same app I am on?!! What is the purpose of this app then? ### 1/5 — Worst app ever *2026-07-10, version 1.18.1* Can’t navigate. Very poor ### 1/5 — Difficult *2026-07-08, version 1.18.1* Difficulty navigating around. Used to see my medication and reports now I feel I’m going around in circles. ### 1/5 — Very poor technology *2026-07-08, version 1.18.1* This site is not user friendly. I can’t communicate with my provider. It’s annoying. I gave up. ### 1/5 — Not helpful *2026-07-08, version 1.18.1* Cannot cannot find a provider. Went on the website and every time I tried to click on a provider it said they can’t help me. ### 1/5 — Would not send ny message *2026-06-30, version 1.17.1* This app sucks. After typing a message to my doctor, this system would not send my message saying it was too long. How do I explain myself properly to my physician? ### 1/5 — Doesn’t work *2026-06-29, version 1.17.1* Don’t waste your time down loading and registering since this app just tells you to call the number on your card. Seriously a waste of time and energy. ### 1/5 — Lab results *2026-06-26, version 1.17.1* My husband and I share an email address so I am only able to get my lab results, not his. ### 1/5 — It’s not good *2026-06-23, version 1.17.1* When I get a chance, I’m gonna switch to a new plan can never get any information that I really need ### 1/5 — Not clear *2026-06-22, version 1.17.1* It may be the best. But it should say Optum for Southern California users only. ### 1/5 — Network not available nationally *2026-06-11, version 1.17.1* The app does not mention this but apparently it can only access Optum information in Southern California. I am therefore deleting the app. ### 1/5 — Customer Service *2026-06-08, version 1.17.1* It has taken over a week of making calls getting transferred several times and have not got the necessary help to make sure my insurance is Updated properly… ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-08-27, version 1.19.0* Terrible ### 1/5 — You will likely die before you get a hold of the provider *2026-08-21* Although, when you’re in the facility, the care is acceptable. when you try to call the office, you will never ever get a hold of the office. You will get somebody 24 hours in another state who’s got screaming kids in the background or some other drama hanging out with their friends and even when the message sent the provider, you will still never get your request for a call Back. Ever! I’ve been without medication for over two weeks and they refuse to call me back. If I want to speak to the doctor about this, I have to pay a co-pay. Disgusting!!! FREE LUIGI!!!!!!!!!!!!!!!!!!! ### 1/5 — Annoying *2026-08-17, version 1.18.1* Sends alerts for things I don’t need to be alerted about. Signing in is tedious and ridiculous. Poorly organized and confusing. In a way, just like Optum ### 1/5 — Awful *2026-08-14, version 1.18.1* Wow this app is the worst. You sign in, try to look at test results, it makes you sign in again, then never loads. It loops through loading pages. Absolutely useless. I don’t know how to get my results now. ### 1/5 — Old provider information *2026-08-10, version 1.18.1* This app won’t update to my current medical group ### 1/5 — Can’t get this site to work *2026-07-29, version 1.18.1* I log In and nothing shows up. I got an email saying my test results are in and there is nothing ### 1/5 — App *2026-07-17, version 1.18.1* This app sucks ### 1/5 — Glitches *2026-07-16, version 1.18.1* Suddenly cant find my children’s profile. Whenever I click on the link from my email about my child’s visit, I could see their profile but it goes away again. Cant message their provider or check their records at all. I tried reinstalling it many times but it doesn’t do anything ### 1/5 — Optum go away *2026-07-15, version 1.18.1* Simplistic app no use. Why is Optum telling me about my chart? Do not interfere with my personal life. ### 1/5 — App hangs up *2026-07-10, version 1.18.1* Too complicated to navigate ## Most praised reviews (10 highest-rated) ### 5/5 — APP *2026-08-18, version 1.18.1* Enjoying it ### 5/5 — Annual Physical exam *2026-08-10, version 1.18.1* It was the fastest doctors appointment ever. Staff were very helpful and accommodating. ### 5/5 — Medical *2026-08-05, version 1.18.1* Satisfied and would recommend to anyone ### 5/5 — Easy *2026-07-08, version 1.18.1* Love the Optum app ### 5/5 — Top notch service! *2026-06-26, version 1.17.1* The Optum app is a complete package. Everything I need is right here. Appointments, health history, test results… it’s all inclusive! ### 5/5 — Love the Optum app *2026-06-24, version 1.17.1* The Optum app gives me quick access to test results and especially love the historical trends! ### 5/5 — Easy way to get information *2026-06-08, version 1.17.0* Great app for getting your health information and send messages. ### 5/5 — Great news can’t wait *2026-05-15* My Dr knew I was concerned about my memory and sent me a text 8:30 at night with the results of my mri to let me know all is well and not to worry. This is how a doctor treats their patient with care respect and professionalism. May many doctors return to this care as the population of older patients increases and our care becomes rushed and impersonal. ### 5/5 — Great Customer Service *2026-05-11, version 1.16.0* Thank you for the fast response and taking care of all my health needs. Give them 10/10 ### 5/5 — Ridiculous! *2026-04-28, version 1.16.0* Stop changing the portal with inaccuracies --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*