# OptumRx

> Mobile pharmacy benefit management and prescription fulfillment. (iPhone/iPad app by Optum Inc..)

- Source: https://appshunter.io/ios/app/optumrx/id941641944 (this page in markdown: same URL + `.md`)
- Developer: [Optum Inc.](https://appshunter.io/developer/1133706680)
- Category: Medical, Health & Fitness
- Price: Free
- Rating: 4.73/5 from 145,751 App Store ratings · 231 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 86 MB
- Languages: English
- Released: 2015-01-28
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/optumrx/id941641944/reviews.md

## What is OptumRx?

The OptumRx mobile app helps members manage pharmacy benefits without walking into a pharmacy.  Compare drug prices, view all your medications, and transfer eligible medications to home delivery. Users can also refill their home delivery prescriptions, check order status, set up automatic refills, and more.
Other features include:
• View member ID card
• Resolve home delivery order holds
• Manage account information
 
Search, compare and save.
With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you.
 
Send medications right to your home.
You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications.
 
Manage your Medicine Cabinet anywhere.
Easily manage your medications and orders on any device- whether at home or on the go.
 
Our Promises
There are some things in life we depend on. Medication is often one of them.
We promise to deliver simple ways to get the medication you need.
 
• Affordability
We help you find the medications you need at the lowest price available to you.
 
• Accessibility
Everything we do centers on getting you the medication you need, when you need it, your way.
 
• Advocacy
We'll be here to guide you any time you need us with compassionate care and a simple experience.

## Key features

- Compare drug prices
- View all medications
- Transfer to home delivery
- Refill home delivery prescriptions
- Check order status
- View member ID card

## Chart rankings

- #63 in Top Free · Medical (US App Store)

## What do users think of OptumRx?

Overall sentiment: neutral

**Pros**

- 🚀 Convenient home delivery
- 💰 Affordable prices
- 📦 Reliable mail order service
- 🕰️ Timely order processing
- 🤝 Helpful customer service

**Cons**

- 🐛 Inconsistent app performance
- 🔍 Difficult to navigate app
- 🚫 Forced to use specific pharmacies
- 📤 Delayed or missing deliveries
- 🤖 Poor communication from automated systems

**Commonly reported bugs**

- App freezes and crashes
- Login issues and account lockouts
- Incorrect pricing and order status information

**Most requested features**

- Ability to view prescription refill dates
- Option to opt-out of automatic refills
- Integration with local pharmacies
- Improved app usability and accessibility

## Recent user reviews (10 of 231)

All indexed reviews: https://appshunter.io/ios/app/optumrx/id941641944/reviews.md

### 5/5 — Good

*2026-08-25, version 4.57*

Never run out!!!!

### 1/5 — Face ID still requires manual sign-in

*2026-08-25, version 4.57*

So even when you have Face ID enabled, you’re still asked to sign in manually regularly. Beyond infuriating.

### 1/5 — I wish there were zero stars

*2026-08-20, version 4.57*

I had the absolute worst experience with OptumRx. Avoid this pharmacy at all cost. They will try to avoid filling your prescription. I am an MD and even with my medical knowledge I was appalled at how unscrupulous there were.

### 1/5 — Poor customer service

*2026-08-05, version 4.57*

This company will waste your time & not resolve issues to fill your prescription. Have a long AI menu before you get a live person. The CS person has no idea why you called, even though they asked you to, & won’t ship your prescription until they talk with you? After hours trying to get your meds shipped you’re still dealing with a quagmire. Avoid this pharmacy if at all possible. Their rating is probably much lower than the one shown. If the CS person thinks you’ll give them a negative survey, they put you on hold indefinitely so you can’t complete the survey.

### 1/5 — You will be inundated with useless text messages, calls, and emails

*2026-08-01, version 4.57*

This app is incredibly frustrating and frankly dangerous. The only communication options are either 
1- be inundated with useless text messages, phone calls and emails or 
2-no communication whatsoever, including no critical communications like Hey-we can’t fill your prescription. I turned off communications to get relief but then, I ordered a prescription refill and it was out stock. Instead of letting me know, Optum just didn’t refill it and didn’t notify me, leaving me without much needed medication. The app also didn’t show this-until I called to find out where my prescription was, the app falsely said that my prescription had already been delivered. I had to scramble to get a new prescription from my doctor and find a new place to fill it. It was going to take Optum several days to transfer the prescription (also unacceptable).

### 3/5 — The app keeps crashing

*2026-07-22, version 4.57*

The app is now closing every time I go to the Account section. Not super helpful!

### 1/5 — OptumRx is my 13th reason

*2026-07-01, version 4.56*

They keep canceling my prescriptions and when I try to call I have to go through layers of different people who keep redirecting me to someone else. What’s even the point of being on meds if Optum just increases my anxiety and frustration every time I try to use it??

### 1/5 — Used to be a good app…

*2026-06-30, version 4.56*

I can no longer see my claims history and really, without that it’s useless…

### 2/5 — Chat screen is broken!

*2026-06-20, version 4.56*

6/18/26 trying to “chat”. When clicking on “type your message”, the prompt disappears. -apparently behind the keyboard. After experimenting, it seems you can still type, but you can’t see the field you’re typing into. When you click on the check mark, it appears. After sending a comment, it does not allow typing another comment! Then the “Send” arrow skips around on the screen. Did anyone actually check this app on an iPhone 17? Unbelievable! Was this written by elementary school interns? 
8/4/23 if you make an error when typing in your username, then check “Remember my username”, you get the appropriate signin error. However, now it uses the incorrect username you told it to remember, and it will not allow making changes to it!

### 1/5 — Horrible healthcare

*2026-06-17, version 4.56*

I have psoriatic arthritis. I have went through several medications to find one that works for me. Now Optum prefers a different medication. I have to FAIL that medication before they will pay for the one that works. My arthritis is so bad that I’m getting steroid injections in different joints and fluid drained off monthly. I’m missing work and I can’t care for my family like I want to. I am also a pharmacist and asked them to justify why they want me to change and they could not provide me with research saying that the other medication would work better for me. Just that it is preferred. I will be writing public reviews as much as possible. Also, every injection is  a $75 copay and brings me closer to osteoporosis.

## Frequently asked questions about OptumRx

### What does the OptumRx app do?

The app allows you to manage your pharmacy benefits and medications without visiting a physical pharmacy. You can compare drug prices, view your prescriptions, and arrange for home delivery of your medications.

### What are the key features of the app?

Key features include comparing drug prices, viewing all your medications, transferring eligible prescriptions to home delivery, refilling home delivery prescriptions, checking order status, and accessing your member ID card.

### Is the OptumRx app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned in the description.

### Who is this app for?

This app is designed for members who want to manage their pharmacy benefits and medications conveniently from their mobile devices, offering tools for price comparison and home delivery.

### Can I get my prescriptions delivered to my home?

Yes, you may be eligible for the convenience of Home Delivery. The app allows you to transfer eligible medications to home delivery and manage your home delivery prescriptions.

## Version history (last 5 releases)

### 4.57 — 2026-07-08

Prior Authorizations: Eligible members can now submit requests, check status updates, and get clear next steps—all in one place.
Spending Summary: Eligible members can now see their progress toward their deductible and out-of-pocket maximum in the More menu.
Bug Fixes & Improvements

### 4.56 — 2026-06-04

Minor bug fixes and enhancements.

### 4.55.0 — 2026-05-12

Improved pricing accuracy when placing orders
You can now enroll in auto‑refill when placing an order
Refill alerts now appear on the dashboard so you know when it’s time to refill or renew your prescriptions
Improved address validation when adding or updating a shipping address
Outstanding balances can now be paid with Apple Pay or Google Pay

### 4.54.0 — 2026-04-03

Health Notifications: View your health notifications directly in the Account tab.
Redesigned Account Tab: Enjoy a refreshed and improved Account tab experience.
Minor fixes and enhancements.

### 4.53.1 — 2026-03-05

Minor bug fixes and enhancements

## Apps similar to OptumRx

| App | Rating | Price | Category |
| --- | --- | --- | --- |
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| [UMR \| Health](https://appshunter.io/ios/app/umr-health/id6444543678) | 4.6 (16,609) | Free | Medical |
| [Complete - Medication Tracker](https://appshunter.io/ios/app/complete-medication-tracker/id1019069079) | 4.6 (3,910) | Free | Medical |

## More apps by Optum Inc.

- [Optum Specialty Pharmacy](https://appshunter.io/ios/app/optum-specialty-pharmacy/id595438362)
- [myLivewell By Optum](https://appshunter.io/ios/app/mylivewell-by-optum/id1164106423)
- [Clinical Documentation Guide](https://appshunter.io/ios/app/clinical-documentation-guide/id1273371805)
- [Optum TeleHealth](https://appshunter.io/ios/app/optum-telehealth/id1285536882)
- [Optum My Wellbeing](https://appshunter.io/ios/app/optum-my-wellbeing/id1290267354)

All apps by Optum Inc.: https://appshunter.io/developer/1133706680

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*