# Optus Device Check — Assess your device > App to assess device for Optus upgrade eligibility and cost. (iPhone/iPad app by Optus Mobile.) - Source: https://appshunter.io/ios/app/optus-device-check/id1614321083 (this page in markdown: same URL + `.md`) - Developer: [Optus Mobile](https://appshunter.io/developer/330227157) - Category: Business, Productivity - Price: Free - Rating: 5.00/5 from 1 App Store ratings · 14 written reviews indexed - Age rating: 4+ - Requires: iOS 16.0 · 89 MB - Languages: American English, European Spanish - Released: 2022-04-15 - Data updated: 2026-08-21 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/optus-device-check/id1614321083/reviews.md ## What is Optus Device Check? Download the Optus Device Upgrade app to assess your device for your Optus upgrade. If you are an Optus customer with [device upgrade], you can use this app to start the upgrade process. Follow the steps to perform an assessment of your device in as little as 2 minutes. You’ll answer a few short questions about the physical condition of your device and then the app will run diagnostic tests to determine your upgrade eligibility and cost. ## Key features - Device condition assessment - Upgrade eligibility check - Cost determination - Diagnostic tests - Quick assessment process ## Recent user reviews (10 of 14) All indexed reviews: https://appshunter.io/ios/app/optus-device-check/id1614321083/reviews.md ### 1/5 — Useless *2024-09-07, version 11.10.01* This is waste of time I’ve tried it with brand new iPhone doesn’t rate hi ### 5/5 — Phone check *2024-07-05* Easy to do follow promoting ### 5/5 — Review *2024-03-25* Very easy thanks ### 1/5 — Not accurate, app needs improvement *2023-09-27* I’ve put my number and postal code into the app so many times no code was texted to my phone, tonight finally I was able to magically do the test and honestly I know for a fact that this is not an accurate test, my phone is barely 4 months old It’s in a hard case with screen protector very well looked after, still looks brand new yet this app is telling me it’s in only good condition, I’m a little hard of hearing and when the test was asking to click on the sounds in order, honestly it was hard to hear all 4 sounds together and then click on all 4 in order to get the final score. ### 5/5 — Me Nic S Phillips *2023-09-13* Optus is the sickest!!! ### 1/5 — Unable to access app *2023-08-09* I have tried many many times to start the assessment of my phone without success. Im I enter the mobile number and the postcode as instructed ( as per my account details) and get nowhere.. like a brick wall.. it is frustrating. I hope OPTUS can rectify this problem so it doesn’t happen to others in future.. If OPTUS WANT TO OFFER THIS PRODUCT TO CUSTOMERS; IT HAS TO BE UP AND RUNNING SO THE CUSTOMER IS ABLE TO ACTUALLY ‘USE’ THE OFFER as it is described.. NO MORE BRICK WALLS OPTUS ### 1/5 — Doesn’t work *2023-03-30* App doesn’t work. Fails to proceed after asking for you details. ### 1/5 — Don’t bother with this or Optus “Upgrade and Protect” add on!! *2023-01-13* Don’t bother using this to check your devices condition….stated a new phone was in “poor condition” wt…. If you’re silly like me and think this would work like Telstra’s phone checker and their upgrade and protect $15/month add on plan - think again. If you’re happy to be charged the $249 each time you return a phone that’s in perfect condition…then this is for you, if not, you’ll find yourself wasting time calling Optus to challenge it. **Never had an issue with Telstra’s upgrade and protect device exchange😞 save time and money and go elsewhere. ### 1/5 — Doesn’t work *2022-12-18* Can’t get past the entering in of your postcode before the app crashes and closes. Just like the rest of Optus, absolutely useless. ### 1/5 — Optus staff in store didn’t accept the result of this assessment *2022-12-13* I did the assessment and got the result saying that my phone is in good working order and get the quote of $99 upgrade fee. However after I redeemed the upgrade offer, I went back home, finished data transfer between the old and the new phone, reset the old phone to wipe personal data(so the app was wiped as well) and went to another Optus store near my office the next day to return the phone, the staff said the phone is not in good working order because it has some scratches on screen - in order to be eligible for $99 upgrade the old phone has to be in “re-sellable” status which is not the case even if I pointed the Ts&Cs to him. What’s the point of using this app if Optus staff doesn’t recognize the assessment result and apply their own discretionary decision to determine whether I should pay $99 as normal upgrade or $245 damage fee? ## Frequently asked questions about Optus Device Check ### How long does the Optus Device Check assessment take? The assessment process is designed to be quick, taking as little as 2 minutes to complete. You'll answer a few short questions about your device's physical condition. ### What information does Optus Device Check provide? Optus Device Check assesses your device's condition and runs diagnostic tests to determine your eligibility for an upgrade and the associated cost. ### Is Optus Device Check available on Android devices? Based on the provided information, Optus Device Check is supported on iPhone and iPad. Compatibility with Android devices is not specified. ### When was the latest version of Optus Device Check released? The latest version of Optus Device Check is 13.12.03, which was last updated on March 16, 2026. The app was initially released on April 15, 2022. ### What is the age rating for Optus Device Check? Optus Device Check has an age rating of 4+, making it suitable for a wide range of users. ### Does Optus Device Check have ads? No, Optus Device Check does not contain advertisements. The app is free to download and use without interruptions. ### What is the user rating for Optus Device Check? Optus Device Check has a perfect rating of 5.0 stars based on one review, indicating a highly positive user experience. ### Who developed Optus Device Check? Optus Device Check was developed by Optus Mobile, a telecommunications provider. ## Version history (last 5 releases) ### 14.07.01 — 2026-08-17 some bug fix ### 14.07.00 — 2026-07-16 Version Upgrade to support updated backend ### 14.06.00 — 2026-06-15 Minor bug fixes ### 14.05.00 — 2026-05-11 Security Fix ### 14.04.01 — 2026-04-16 security fixes ## More apps by Optus Mobile - [My Optus](https://appshunter.io/ios/app/my-optus/id503716230) - [LifeAtOptus](https://appshunter.io/ios/app/lifeatoptus/id1149129846) - [Optus Loop](https://appshunter.io/ios/app/optus-loop/id1214743234) - [Optus Stadium](https://appshunter.io/ios/app/optus-stadium/id1326690073) - [OnePass mobile](https://appshunter.io/ios/app/onepass-mobile/id1527058291) - [GOMO Australia](https://appshunter.io/ios/app/gomo-australia/id1527543763) All apps by Optus Mobile: https://appshunter.io/developer/330227157 ## Related topics [optus device check](https://appshunter.io/ios/topics/optus-device-check) · [my optus](https://appshunter.io/ios/topics/my-optus) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*