# Optus Loop

> Small business communication and collaboration tool for mobile users. (iPhone/iPad app by Optus Mobile.)

- Source: https://appshunter.io/ios/app/optus-loop/id1214743234 (this page in markdown: same URL + `.md`)
- Developer: [Optus Mobile](https://appshunter.io/developer/330227157)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 12.1 · 71 MB
- Languages: Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Chinese, Spanish
- Released: 2017-09-18
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/optus-loop/id1214743234/reviews.md

## What is Optus Loop?

Optus Loop is the smarter and simpler way for small businesses to connect, communicate and collaborate with colleagues and customers alike on the go.

## Key features

- Connect with colleagues
- Communicate with customers
- On-the-go collaboration
- Streamlined business interactions
- Simplified communication

## Recent user reviews (10 of 14)

All indexed reviews: https://appshunter.io/ios/app/optus-loop/id1214743234/reviews.md

### 2/5 — Poor quality for the premium price

*2024-05-20*

Please have other alternatives if you could, the app is super user unfriendly, always having errors that you have to uninstall the whole app then reinstall it back to fix, they need to improve their tech part, it’s a decade behind

### 1/5 — It doesn’t even ring???

*2024-05-16*

I don’t get notified of a call until I’ve missed it and then it’s “you’ve missed a call from ____” ? I would have answered if it TOLD ME IT WAS RINGING….

### 3/5 — Compatibility

*2024-03-17*

The Optus loop app is not compatible with apple i watch and other cellular devices, 

I would urge app designers to develop programs for I phone compatibility.

### 2/5 — Glitchy & expensive

*2024-03-04*

For something that costs a fortune every month, the app is poor. On iPhone, you can’t see a number displayed until you answer the call & unlock your phone. We also had to change something to allow another person to answer the phone from their device whilst we were overseas, & it completely got rid of our business voicemail, allowing people to phone outside of business hours. You then have to wait forever on the phone to Optus to try & get it put back on & something else goes wrong. All in all a bad service for the price per user.

### 1/5 — Can’t even log in

*2022-07-05*

Your app doesn’t work at all. Tried to log in but there is no paste option. So i had to write down the whole big user id, couldn’t paste. Then used the password to log in but didn’t work. Kept giving me error that log in credentials are not right. I used the web and able to sign in. Such a ridiculous app you built.

### 2/5 — Opening Screen

*2021-06-09*

Every time I open the app it goes to messages, I then have to click the three horizontal lines and go to dial pad before I can make a call … every time I want to make a call - is there a way to set the app up so when I open the app it goes straight to the dial pad so I can make calls. It’s very frustrating having to repeat the process for every single call.

### 1/5 — Terrible connection

*2021-04-06*

This app is absolutely terrible. It is so glitchy. Has trouble connecting. Has delays connecting. It is so frustrating to use and makes working remote from the office impossible!
Even in the office on the landline the Optus loop is terrible and people can often not be heard on the line and calls drop etc.

### 2/5 — Errors with new version

*2020-10-27*

An upgrade for this has just been released (end of Oct 2020) but there are errors to this upgrade. A call is received and all staff logged into this app get the call on their mobile but when someone picks up the call the ringing doesn’t stop on the other phones.

### 5/5 — Amazing

*2020-08-26*

All our staff have been able to work from home without a glitch as they can all answer calls via this app. We are in regional NSW

### 1/5 — Awful on new update

*2020-07-09*

This new update is not user friendly. You have no option to stop calls on your mobile phone when you are using a landline phone through Optus loop. Every call that comes through on my work phone (landline) comes through to my mobile phone. All calls made to my personal iPhone, gets logged into Optus loop too. This is so stupid and frustrating. Had I known this before, I would not have updated the app. I also tried deleting the app on my phone and I still get work calls coming through to my phone. Please fix this ASAP.

## Frequently asked questions about Optus Loop

### What is Optus Loop used for?

Optus Loop is designed to help small businesses connect, communicate, and collaborate with colleagues and customers efficiently while on the go.

### Is Optus Loop free to use?

Yes, Optus Loop is available for free, with no in-app purchases or advertisements.

### What devices does Optus Loop support?

Optus Loop is compatible with iPhones, iPads, and iPods.

### How often is Optus Loop updated?

The app was last updated on September 21, 2021, with version 23.9.24.2.

### What is the age rating for Optus Loop?

Optus Loop has an age rating of 4+, making it suitable for a wide range of users.

### Who developed Optus Loop?

Optus Loop was developed by Optus Mobile.

### Can Optus Loop be used for customer service?

Yes, the app is designed to facilitate communication with customers, making it suitable for customer service interactions.

## Version history (last 5 releases)

### 23.9.24.2 — 2021-09-21

Bug Fixes and updates

### 23.9.21.1 — 2021-07-09

General Fixes and Updates

### 23.9.18.2 — 2021-03-15

Bug Fixes and Enhancements.

### 23.9.14.1 — 2020-10-23

Bug Fixes and Updates

### 23.9.6 — 2020-07-02

Bugs fixes and improvements

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## More apps by Optus Mobile

- [My Optus](https://appshunter.io/ios/app/my-optus/id503716230)
- [LifeAtOptus](https://appshunter.io/ios/app/lifeatoptus/id1149129846)
- [Optus Stadium](https://appshunter.io/ios/app/optus-stadium/id1326690073)
- [OnePass mobile](https://appshunter.io/ios/app/onepass-mobile/id1527058291)
- [GOMO Australia](https://appshunter.io/ios/app/gomo-australia/id1527543763)

All apps by Optus Mobile: https://appshunter.io/developer/330227157

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*