# Oracle Field Service

> Mobile application for field service workers to manage tasks and communications. (iPhone/iPad app by Oracle America, Inc..)

- Source: https://appshunter.io/ios/app/oracle-field-service/id1363168467 (this page in markdown: same URL + `.md`)
- Developer: [Oracle America, Inc.](https://appshunter.io/developer/284793707)
- Category: Business, Productivity
- Price: Free
- Rating: 4.30/5 from 387 App Store ratings · 89 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 38 MB
- Languages: Korean, Greek, Dutch, Danish, German (Germany), Russian, Romanian, Vietnamese, Norwegian Bokmål, Swedish and 18 more
- Released: 2018-04-04
- Data updated: 2026-08-29
- Monetization: subscription
- User reviews in markdown: https://appshunter.io/ios/app/oracle-field-service/id1363168467/reviews.md

## What is Oracle Field Service?

By installing this app you agree to the End User License Agreement terms at http://www.oracle.com/technetwork/licenses/eula-ofsc-mobile-ios-14-feb-18-4425385.pdf Oracle Field Service Mobile allows mobile workers to easily access, execute and manage work-related activities and ongoing communications from their mobile device. This includes retrieving activities, managing routes, viewing activity details, providing activity updates, managing inventory, communicating with peers, etc.  The app works when the mobile worker does not have internet connectivity and automatically synchronizes any actions taken while offline when connectivity is established.   
When used with Oracle Field Service Smart Location, functionality is extended to continually gather a mobile workers coordinates when the app is running in the background. 

Note: Oracle Field Service Mobile requires an active Oracle Field Service subscription and features will vary based on the subscription services.

## Key features

- Access and manage work activities
- Route management
- View activity details
- Provide activity updates
- Inventory management
- Peer communication
- Offline synchronization

## What do users think of Oracle Field Service?

Overall sentiment: negative

**Pros**

- 👍 Clean, modern, and user-friendly interface
- 🗺️ Effective map integration and GPS features
- 💬 Useful collaboration messaging capabilities
- ⚡ Good field work efficiency for data capture
- 🔗 Quick link functionality speeds up workflows
- 📊 Default data values improve productivity
- ✅ Works well on Android devices

**Cons**

- 🐛 Frequent app crashes and freezes
- ⏱️ Persistent lag and slow performance
- 🔐 Constant login/logout issues requiring reinstalls
- 📱 Severe iOS compatibility problems
- 🔄 App requires frequent deletion and reinstallation
- ⚠️ Blank screen errors on iPhone
- 🚫 Navigation buttons malfunction after updates
- 💾 Data loss and inability to access accounts
- 🔌 Plugin loading failures (FTA, health checks)
- 🎯 Dropdown menus cause page resets

**Commonly reported bugs**

- iOS 13.1+ compatibility breaking app functionality
- FTA plugin not loading on iPhone devices
- Health check feature non-functional on iOS
- GPS/map features failing intermittently
- Configuration connection errors on startup
- Message reply text box disappearing
- Back button stuck to top and unresponsive
- Dropdown selections jumping to page top
- Login screen ELA acceptance button unclickable
- App logging out after inactivity or iOS updates
- Work order creation failures
- Invoice data displaying as blank on iOS

**Most requested features**

- Remember login credentials with fingerprint authentication
- Prevent automatic logout during extended idle periods
- Improve app loading and data sending speeds
- Add photo library access alongside camera option
- Display current time and cell signal strength
- Fix back button functionality to prevent page resets
- Enable offline functionality for areas without coverage

## Recent user reviews (10 of 89)

All indexed reviews: https://appshunter.io/ios/app/oracle-field-service/id1363168467/reviews.md

### 2/5 — Notificações

*2026-08-12*

Após atualização não estou recebendo as notificações do app

**Developer response:** Olá, Lamentamos muito o problema que você está enfrentando com nosso aplicativo. Compreendemos a sua preocupação. Por favor, entre em contato com o administrador do sistema ou com o seu gestor e solicite que abram uma solicitação de serviço junto ao Suporte da Oracle. Isso nos ajudará a obter as informações necessárias para investigar e resolver o problema o mais rápido possível.

### 1/5 — Terribly Slow/ Frustrating to use

*2026-07-18*

This app is horrible compared to the previous application my employer used. This app is very glitchy, it takes 30 secs to switch between “Accepted, Committed, Travel & Working” so 2 minutes total, which is WASTE OF TIME. 

There should be an option to jump ahead of commit/ travel to working especially when you have two ATMs on site! 

This app will also crash frequently & you have to repeatedly close & refresh the app to get it to work properly. 0/10 would not recommend. 

DO BETTER

**Developer response:** Thank you for the detailed feedback. We’re sorry about the delays as well as the crashes you experienced. We are reviewing your feedback.
Please reach out to Oracle Support and request you to share appropriate details of the issue. Your organisation’s Field Service administrator can also review whether the required status sequence is configured as intended. We take this feedback seriously and appreciate you reporting it.

### 1/5 — Terrible

*2026-07-07*

Trying to be everything to everybody. UX is awful. Nothing is simple. Multiple keystrokes back and forward to complete a simple task. Keeps locking up, even on new hardware. Terrible platform. The Devs just blame the system administrator. But this is what you get when AI is your lead developer. If your company uses this shoddy app, it’s a sign they’re heading out of business. EDIT: And as expected the dev responds with it my System Admin or Managers issue, not ORACL£. They then get the review removed by Apple. Quality business decisions, you should definitely trust.

**Developer response:** We’re very sorry for the issue you’re experiencing with our application. We understand your concern. Please contact your system administrator or manager and ask them to raise a Service Request with Oracle Support. This will help us gather the necessary information to investigate and resolve the issue as soon as possible.

### 2/5 — Notificações

*2026-06-18*

Após atualização não estou recebendo as notificações do app

**Developer response:** Olá, Lamentamos muito o problema que você está enfrentando com nosso aplicativo. Compreendemos a sua preocupação. Por favor, entre em contato com o administrador do sistema ou com o seu gestor e solicite que abram uma solicitação de serviço junto ao Suporte da Oracle. Isso nos ajudará a obter as informações necessárias para investigar e resolver o problema o mais rápido possível.

### 2/5 — Bug na câmera

*2026-05-28*

Ao usar a câmera em qualquer momento mesmo enviando o arquivo, ele continua usando a câmera, fazendo com que o celular superaqueça, trave e descarregue rápido.

**Developer response:** Olá, lamentamos muito os problemas que você está enfrentando com nosso aplicativo. Entendemos sua preocupação.
Pedimos que entre em contato com o seu administrador de sistema ou gerente e solicite que eles abram uma Solicitação de Serviço (Service Request) junto ao Suporte da Oracle. Isso nos ajudará a coletar as informações necessárias para investigar e resolver o problema o mais rapidamente possível.
Agradecemos por trazer essa questão ao nosso conhecimento.

### 1/5 — Awful app

*2026-05-13*

Always going offline, thinks I’m in Timbuktu, constant crashes.

**Developer response:** Hi, we are extremely sorry the issues you are facing on our app. We request you to please reach out to System Administrator or your manager and ask them to raise a Service Request for Oracle Support. This will help us gather necessary details to resolve the issue.

### 1/5 — Doesn’t Work

*2026-04-22*

Doesn’t talk to the other app therefore all jobs for the day are in the wrong order. Calls booked for AM are put last. PM calls first. 
Also drains phone battery.

**Developer response:** Hi Muttsnutts81, we are extremely sorry the issues you are facing on our app. We request you to please reach out to System Administrator or your manager and ask them to raise a Service Request for Oracle Support. This will help us gather necessary details to resolve the issue.

### 1/5 — Horrendous app.

*2026-03-31*

If there was a way to give this 0 stars I would 1 is EXTREMELY generous. You will not use an app that will drain your battery faster. If you don’t have a battery to when it actually work you will kill your battery from 100% to 10% in under an hour. Faulty every step of the way full of glitches, lock ups, lose all info, reinstall start over from square one. Routing efficiency. More windshield time than time fixing any equipment 100% worthless.

**Developer response:** Hi , we are extremely sorry the issues you are facing on our app. We request you to please reach out to System Administrator or your manager and ask them to raise a Service Request for Oracle Support. This will help us gather necessary details to resolve the issue.

### 1/5 — Parou de funcionar em IOS

*2026-03-03*

A ferramenta de trabalho parou de funcionar em IOS tenho que abrir pelo navegador

**Developer response:** Pedimos disculpas por los problemas que está experimentando con la aplicación. Para comprender los problemas, necesitaremos más información. Póngase en contacto con sus administradores y pídales que envíen una solicitud de servicio al soporte de Oracle. Esto nos ayudará a capturar la información necesaria y resolverla lo más rápido posible

### 1/5 — 1 star!

*2025-12-04, version 2025.10.01*

Worst thing that’s ever happened to me.  There’s your review…

## Frequently asked questions about Oracle Field Service

### What does Oracle Field Service Mobile do?

This app allows mobile workers to easily access, execute, and manage work-related activities and ongoing communications from their mobile device. It includes features for retrieving activities, managing routes, viewing activity details, providing updates, managing inventory, and communicating with peers.

### Can I use this app without an internet connection?

Yes, the app works when the mobile worker does not have internet connectivity. It automatically synchronizes any actions taken while offline once connectivity is established.

### What are the requirements to use Oracle Field Service Mobile?

Oracle Field Service Mobile requires an active Oracle Field Service subscription. The specific features available will vary based on the subscription services you have.

### What is Oracle Field Service Smart Location?

When used with Oracle Field Service Smart Location, the app's functionality is extended to continually gather a mobile worker's coordinates when the app is running in the background. This provides enhanced location tracking capabilities.

### Is this app free to download and use?

The app itself is available for download, but it requires an active Oracle Field Service subscription to function. Features and availability depend on your specific subscription services.

## Version history (last 5 releases)

### 2026.08.01 — 2026-08-28

Improved in-app notifications and attachment handling
Minor bug fixes and improvements

### 2026.06.01 — 2026-06-25

Minor bug fixes and improvements

### 2026.05.01 — 2026-05-20

Added configurable location and time watermark feature for multiple picture mode 
Enhanced geolocation capture accuracy
Minor bug fixes and improvements

### 2026.03.01 — 2026-03-12

Minor bug fixes

### 2026.02.01 — 2026-02-10

Minor Bug Fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*