# Oral-B Connect: Smart System — user reviews > 53 indexed App Store user reviews of Oral by Procter & Gamble Productions, Inc., rated 3.90/5 from 360 ratings. - Source: https://appshunter.io/ios/app/oral-b-connect-smart-system/id1472143391/reviews - App overview in markdown: https://appshunter.io/ios/app/oral-b-connect-smart-system/id1472143391.md - Rating breakdown: 5★ 237 · 4★ 24 · 3★ 18 · 2★ 5 · 1★ 76 ## What do users think of Oral? Overall sentiment: negative **Pros** - 👍 User-friendly and intuitive interface - ✨ Clean teeth feel excellent - 📊 Good tracking of brushing habits - ⚙️ Easy setup and layout **Cons** - 🐛 Frequent app crashes and freezing - 🔌 Smart charger connection issues - 📍 Privacy concerns with data collection - 🌍 Region/location-specific limitations - 🔗 Bluetooth connectivity problems - 📱 iOS compatibility issues - 🤖 Alexa integration broken - 📊 Inaccurate tooth tracking display - ⚠️ Poor customer support response - 🔄 Inconsistent app performance **Commonly reported bugs** - App crashes on iOS 15 and iOS 14 - Smart charger detection fails during setup - Bluetooth pairing hangs at charger detection step - App freezes and stops recording brushing time - Tooth tracking shows wrong quadrants than actual brushing - Alexa activation button non-functional - App doesn't load or open - Device settings don't save after restart - Region mismatch (app thinks user in different country) - App crashes after v9.1 installation - Alexa device registration fails **Most requested features** - Brush head reminder based on usage minutes instead of calendar days - Visual feedback during brushing to stay within tracking ring - Device renaming and color customization that persists - Quadrant view of mouth during brushing - Previous app version availability - Better update history documentation ## Newest reviews (14 of 53) ### 1/5 — Can’t find smart charger *2021-10-26, version 1.3.3* I keep having problems with the smart charger connection. It disconnects and I’ve deleted and redownloaded the app many times, but I can’t connect it still. Please fix this. ### 1/5 — Not compatible with iOS 15 *2021-09-28, version 1.3.2* As the title says. App crashes immediately upon opening. Currently in dental school and received an Oral B genius toothbrush as a gift. I’m sure it could be cool if the app worked. Not impressed. ### 1/5 — App crashes *2021-09-25, version 1.3.2* Cannot get app to open with iOS 14 on iPhone. ### 1/5 — App crashes on ios15 *2021-09-23, version 1.3.2* Developers have had months to prepare… app crashes instantly when trying to open on ios15. ### 3/5 — Does not work for IOS 15 *2021-09-22, version 1.3.2* Does not work for iOS 15 on iPhone, as soon as I open the app, it crashes automatically but on my other devices with iOS 14 it works perfectly fine. ### 1/5 — Purchased brush but app crashes immediately. *2021-09-21, version 1.3.2* Now, I have to return the brush. ### 3/5 — Love the toothbrush, hate the app *2021-09-10, version 1.3.2* The Genius is fantastic. The app however, leaves a lot to be desired. The display shows I’m brushing areas that I am not, that I haven’t even started yet. Specifically I’m brushing the bottom teeth and the app shows I’m brushing the top. I’ve pretty much given up on using the app as it’s worthless. ### 1/5 — Region Specific App *2021-07-10, version 1.3.1* Probably would not have replaced older OralB with GeniusX if I had known the App wouldn’t work. Philips Sonicare next! ### 1/5 — App not connecting to tooth brush *2021-07-10, version 1.3.1* I’ve looked at the FAQ and have tried unplugging and doing all the things to help try to fix the Bluetooth connection problem, but it still does not seem to work. ### 1/5 — One star and why *2021-07-02, version 1.3.1* I like the toothbrush and my dentist gave it to me for my braces. But when I tried to set it up it kept saying, “lift your toothbrush off the charger” so I did and then it said, “having trouble finding your toothbrush” this is awful. ### 3/5 — Does not track *2021-06-17, version 1.3.0* When I I’m on the left top row it says I I’m on the right top row I spend 30 seconds on each tooth ### 1/5 — Doesn’t work *2021-05-28, version 1.2.3* The app doesn’t even load. ### 1/5 — Can’t find the Base *2021-04-03, version 1.2.0* The app can’t find the base. ### 1/5 — Dumb *2021-04-01, version 1.2.0* Maybe to keep track of kids brushing or if you are an instant amnesiac and you can’t keep track of what cha did or possibly for the heavy bong hitters lotta forgetting going on there. No I’m not signing into your app do you can send me endless spam from Proctor and Gamble! What’s next bluetooth fart counters! ## Most critical reviews (10 lowest-rated) ### 1/5 — Delete immediately *2024-01-01* Honestly, can’t you just give me a Bluetooth connection without trying to capture my personal information? Don’t need personal information for me to connect to a toothbrush. Do not give these people your personal information. Why in the world would they need your location?!!! They must be up to no good. We will not sign up and sign in. Avoid Oral-B toothbrushes from now on. ### 1/5 — Doesn’t pair with smart charger *2023-01-07, version 1.3.6* It pairs with the brush itself but when painting with the smart charger(step 2) it doesn’t work.I’d love to use this app but I can’t get it to work. ### 1/5 — App crashes after installing v9.1 *2022-07-09, version 1.3.5* Since installing v9.1 app crashes every time I brush. ### 1/5 — Good, when works *2022-05-27, version 1.3.5* The app is great, when it works. Only works first time after installed. I’ve been in touch d with tech support for over a month, feel like getting the run around. Very disappointed with Oral B. ### 1/5 — Can’t use app because it’s set to a false country or region. *2022-04-26, version 1.3.5* This app thinks I’m in South Africa, but my account is in the US ### 1/5 — Will NOT connect to Alexa *2022-04-23, version 1.3.4* Although cumbersome with several attempts (device resets, etc.) to work through setup, the toothbrush base connects to everything BUT Alexa. The base will not go beyond searching stage in this part of setup. Finally had to skip this feature. Now, while in the app, “Activate Amazon Alexa” button will not even function. Oral B chat representative confirmed my phone is up to date, and claims it is a known bug with the app that will be fixed next week. This product is being sold with a known app issue that means all product features will not work. By the way, Alexa app does not work to “find [this] device,” so that’s not an option either. I will be returning if I was lied to about app bug being worked out next week. ### 1/5 — Alexa registration issues *2022-04-09, version 1.3.4* Everything worked fine and then all of a sudden the base ‘isn’t registered’. The Alexa says to register use the companion app. Unfortunately the button in the app to add Alexa doesn’t do anything. The Alexa app can’t find the new device either. So Alexa is pretty much useless. ### 1/5 — Freeze ! *2022-04-08, version 1.3.4* I just bought a Oral-B with Alexia and it seems there’s no way to setup Alexia since your App automatically freeze on my iPhone 13. Please let me know how to solve this problem. ### 1/5 — Does NOT work to connect Alexa *2022-04-05, version 1.3.4* I have done the steps to connect my Guide to Alexa a million times and it sits there and loads forever. I contacted Oral-B and Amazon and almost sent my toothbrush back. Turns out it's this app on iOS, because I managed to successfully connect my Amazon account for Alexa by using an Android phone to download the app and set up the Guide, then logging into my OralB account on my phone. ### 1/5 — Doesn’t Work *2022-02-18, version 1.3.3* Trying to sync but it won’t connect to my charger. It finds the tooth brush but not the charging base of the brush. Very disappointing cause I wanted to see what all this tooth brush offers. Please fix this major issue ## Most praised reviews (10 highest-rated) ### 5/5 — iOS 15 (update) *2021-10-01, version 1.3.3* thank you! For the update this app. Now is working 👍 ### 5/5 — Yamaha *2021-05-09, version 1.2.3* Woowowiwo ### 5/5 — Works out well *2020-10-02, version 1.0.6* Setup and layout are intuitive, nice features ### 4/5 — Not there fault *2021-10-03, version 1.3.3* It was me I did not have the guide thing so I thought it was a bad app no idea if it’s good or bad but probably good ### 4/5 — Love the feel *2021-01-10, version 1.1.0* I love how my teeth feel so clean after using, but only downfall is your face will move out of the ring that you can not see. Suggestion is to make a small screen where we can see ourselves, while brushing, so we can make sure we stay within that ring. Thank you. ### 4/5 — Good app *2020-10-15, version 1.0.7* This is a very easy to understand app that shows you the status of your teeth brushing habits. Easy to understand simple to use. ### 4/5 — Easy to use *2020-10-15, version 1.0.7* The app is easy to use. It is user friendly and intuitive. ### 3/5 — Brush head reminder changed *2023-08-02* This reminder apparently is now based on calendar days. It used to be based on minutes used which I feel is a much better indicator of wear. The calendar period may be too short for those who brush once a day. It may be too long for those who brush multiple times per day and/or for longer than 2 minutes. Also update your update history please. I have gotten several update more recent than what is shown here. ### 3/5 — Brush head reminder changed *2023-07-30* This reminder apparently is now based on calendar days. It used to be based on minutes used which I feel is a much better indicator of wear. ### 3/5 — Can no longer sync with Amazon Alexa *2022-04-20, version 1.3.4* The button that says “Activate Amazon Alexa” no longer works. I’ve sent feedback through the app before and never heard back. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*