# Orbital Sports — user reviews > 49 indexed App Store user reviews of Orbital Sports by Shenzhen Huiyou Dasheng Trading Co., Ltd., rated 1.87/5 from 112 ratings. - Source: https://appshunter.io/ios/app/orbital-sports/id6677026958/reviews - App overview in markdown: https://appshunter.io/ios/app/orbital-sports/id6677026958.md - Rating breakdown: 5★ 15 · 4★ 2 · 3★ 4 · 2★ 8 · 1★ 67 ## Newest reviews (14 of 49) ### 1/5 — Didn’t sync to e bike *2026-03-04, version 1.0.5* I just got the TST R9 and it dosent sync to the app i’ve used different brands of phone to pair and it won’t even pop up, with the issue saying bluetooth timed out when in reality it’s the app. I’ve emailed the with no response to how to fix this issue and without the app the bike only goes 20mph so it’s practically a pedal bike basically wasted 600$ on a bike to go 20mph customer service is horrible and dosent reply ### 1/5 — Fraud *2026-03-03, version 1.0.5* This app won't allow me to connect to my ebike fraud ### 1/5 — Waste *2026-03-02, version 1.0.5* Don’t waste your time or money its false advertisement. Website says 32 mph but locks it through a app that’s doesn’t even work. Its 2 years and haven’t updated the app ### 1/5 — Does not connect *2026-03-01, version 1.0.5* This app won’t connect, tried every possible way to get it to work. It shows up in Bluetooth but won’t detect it on auto search, another junk import app. ### 1/5 — Doesn’t work *2026-02-28, version 1.0.5* Never find my bike on app ### 1/5 — App Doesn’t Work *2026-02-26, version 1.0.5* I bought an ebike sent with instructions to “connect” and it’s never able to. Tried getting help and showed proof that it wasn’t working properly. ### 1/5 — Cant get bolero connect through app *2026-02-16, version 1.0.5* This sucks ### 1/5 — app *2026-02-05, version 1.0.5* the app does not work it does not let you get past the connection page ### 1/5 — Doesn’t work *2026-02-04, version 1.0.4* App doesn’t connect ### 1/5 — Won’t connect. Useless *2026-01-19, version 1.0.4* Unable to connect to my bike. Just continues to say timeout. Completely pointless app ### 1/5 — Bad app *2025-12-29, version 1.0.4* Started ok then would not connect to my bike I deleted it then redownloaded but it would not let me sign in or make a new account. ### 1/5 — Wish it were 0 *2025-12-29, version 1.0.4* App won’t even function properly with a bike I got for Christmas. Can’t proceed past sign up page, constantly have the script page popping up and closing for within the app sign up and log in pages. Hopefully someone else comes out with a reliable app ### 1/5 — This app sucks *2025-12-28, version 1.0.4* It won’t even let me sign up and make an account ### 1/5 — Doesnt work to set up *2025-12-28* Not sure why this isn’t allowing you to even register. ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2026-07-16, version 1.0.7* Why doesn’t the app work fix it!!!!!! ### 1/5 — Login *2026-06-26, version 1.0.7* I couldn’t login to my account and I forgot the password and there is no password reset at all ### 1/5 — Errors *2026-06-20, version 1.0.6* Don’t even bother downloading this TERRIBLE app, it won’t even let you connect to your e-bike no matter what you do. 0/10 ### 1/5 — Junk app *2026-06-13, version 1.0.6* Please fix this thing! It will not unlock my bike anymore! ### 1/5 — It has virus *2026-06-09, version 1.0.6* You can’t connect devices it has virus and the only good reviews are people from the app liying to you ### 1/5 — TST R9 Max *2026-05-18, version 1.0.6* the app will recognize my bike when i first start up the app but when i try to pair them the app says “no product information found”. i just want to unlock class 3 ### 1/5 — App doesn’t connect to bike *2026-05-06, version 1.0.6* Received the bike today which was ordered last week. Got it fully assembled with no issues. Downloaded the app and registered an account. App finds my bike R004 Plus. I click “connect” then the apply quickly displays a message “product information does not exist”. Annoying that the app doesn’t work. ### 1/5 — App doesn’t work *2026-04-26, version 1.0.6* Purchased a TST bike yesterday and cannot get the app to connect to the bike. The app’s automated Bluetooth shows it found the bike but when I select connect, it quickly says product information does not exist. I’m not sure what else to do. I’ve restarted the app, my phone, my Bluetooth and the bike. I’ve also checked my phones location settings and privacy settings. ### 1/5 — No Support, Cannot Sign up *2026-04-17, version 1.0.6* There is no support, I have a brand new e-bike and have no way to unlock class 3, tried many things and keep getting error when signing up on app, goes to black script screen, total garbage ### 1/5 — Does not work *2026-03-07, version 1.0.5* Do not buy any products from these companies until they fix the app. Bluetooth connection doesn’t work and the app is needed to unlock the bikes top speed. ## Most praised reviews (10 highest-rated) ### 5/5 — READ ME to fix Bluetooth! *2026-04-12, version 1.0.6* I had the same issue as others. Bluetooth not connecting to the bike. I did two things that worked: 1) turned off WiFi 2) went to Screen Time and enabled Bluetooth sharing. Voila. Bike found. Class 3 enabled. 28 mph. (I think it is how the Bluetooth connects to the phone and shares the app connection.) ### 5/5 — App does not connect to R002 e-bike *2026-03-06, version 1.0.5* It does not connect and the app does not work I will keep trying tho ### 5/5 — Works for me *2026-03-02, version 1.0.5* I have seen many mixed reviews about how it doesn’t and does work so I tried it and it works. I would say to just try your luck. ### 5/5 — Upgrade *2026-01-11, version 1.0.4* When you first buy your ebike, it doesn’t go too fast. But then when you get the app you can upgrade it from a class 2, to a class 3. This lets it go 8mph faster. The main app doesn’t work very well for tracking mileage and stuff, but it is really nice to have the upgrade. ### 5/5 — Don’t listen to the bad reviews *2025-03-29, version 1.0.2* This app works really well it connects to my hy-b15 scooter and tells me everything and it works ### 3/5 — it is a good app for my e bike *2025-12-28, version 1.0.4* But it does not work half the time am using it so now am stuck in class 2 until they fix the app and it seems like they don't fix it very often. ### 3/5 — Not working *2025-12-27, version 1.0.4* It won’t let me sign in to my account ### 3/5 — Won’t let me create user *2025-12-27, version 1.0.4* I download the app. Enter my email create a password and a username and it does nothing about 10 seconds later it flashes a screen with HTML coding. ### 2/5 — Update the app please *2026-01-31, version 1.0.4* I got my e bike 2 days ago and tried to connect the e-bike to the app and it won’t even find it or connect to it and I’m stuck on class 2 ### 2/5 — Glitch *2025-10-07, version 1.0.4* It’s not letting me even sign up. I want to change my e-bike to class 3 but need to be in the app to do so. When I try to sign up, a wall of code just pops up and says error. Please help me --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*