# Oregon One Mobile — user reviews > 85 indexed App Store user reviews of Oregon One Mobile by State of Oregon Health Authority, rated 2.20/5 from 236 ratings. - Source: https://appshunter.io/ios/app/oregon-one-mobile/id6446165914/reviews - App overview in markdown: https://appshunter.io/ios/app/oregon-one-mobile/id6446165914.md - Rating breakdown: 5★ 46 · 4★ 11 · 3★ 20 · 2★ 21 · 1★ 138 ## What do users think of Oregon One Mobile? Overall sentiment: negative **Pros** - 👍 User friendly app (rare mention) - 💡 Inbox feature for documents - 💡 Ability to upload documents directly **Cons** - 🐛 Constant crashing and freezing - 🐛 Lagging and unresponsiveness - 🐛 Login issues (wrong password, stuck on login screen) - 🐛 App is janky and unusable - 🐛 Buttons not working - 🐛 App doesn't work on many devices - 🐛 Forces users to website for tasks - 🐛 Loading indefinitely - 🐛 Confusing navigation between app and website - 🐛 Tedious application process - 🐛 Frequent password changes required - 🐛 Account deleted without notice - 🐛 Cannot create an account - 🐛 Email address not accepted - 🐛 Limited usefulness, refers to website - 🐛 Unreadable information relay - 🐛 Frequent downtime notifications - 🐛 System down errors - 🐛 Inaccessible for renewals - 🐛 Poorly designed website - 🐛 Inability to update information - 🐛 Timeouts erasing entered data - 🐛 Password requirements unclear - 🐛 App store approval of broken apps **Commonly reported bugs** - App crashes, freezes, or lags - Login issues: wrong password, stuck on login screen, buttons not working - App doesn't work on many devices - App forces users to the website for tasks - App gets stuck on loading screens indefinitely - Confusing navigation between app and website - Update loop: app prompts for update after it's already updated - Cannot create an account - Email address not accepted - Account deleted without notice - System down errors - Bug with uploading documents (infinite loading) - Password requirements not met error despite meeting requirements - App is inaccessible after update - Website is also buggy and difficult to use on mobile **Most requested features** - Allow applying for benefits through the app - Make website easier to access on phone browser - Implement Face-ID login - Improve app to perform functions instead of linking to external websites - Integrate with Apple's password manager - Fix the bug with uploading documents - Allow users to see the whole page when entering information - Allow users to apply for food stamps via the app ## Newest reviews (16 of 85) ### 2/5 — Unfortunate *2026-07-31* The app is consistently janky and or unusable. Constant crashing, freezing or lagging over and over makes it impossible to view any information whatsoever. Barely ever lets me access my info beyond the login screen. Definitely something that should be worked on considering the necessity of this app. ### 2/5 — Poorly executed Application *2026-06-04* This app is so poorly designed that you can only do about half of what you should be able to do using the app before it forces you online to complete the tasks. The log in system is clunky such that people with limited computer skills will have much trouble accessing the app. I would recommend people use a desktop computer to access OREGONONE as they won’t have to use this sad app! ### 1/5 — sigh… *2026-03-19, version 3.0.3 (3.0.3)* i can’t actually apply for benefits through this app, and the online application is glitchy and will not let me proceed on a browser on my phone. not having access to a computer, it’s inaccessible to apply online in any way. please consider the option of applying via the app, or making your website easier to access on a phone browser. ### 1/5 — Yikes *2026-03-07, version 3.0.3 (3.0.3)* Garbage like every other state application, program, policy. ### 1/5 — Terrible *2026-01-16, version 3.0.2 (3.0.2)* Way too many clicks just to sign in. It’s unbelievable. Plus you can’t really do anything. I seriously hate this app. Oh and the security is ridiculous. You have to update and change your password every other month. Whoever created this app is an idiot, but then their website is no better either. ### 1/5 — Loop loop loop *2025-12-27, version 3.0.0* The main Oregon benefit page tells me I can apply online and sends me to this app. This app says I have to go to https://benefits.oregon.gov. And then the server can’t be found.absolutely ridiculous. ### 1/5 — P.O.S *2025-12-18, version 3.0.0* It tells me I need to update the app but it’s a vicious cycle of no results , I might as well beat my head against a brick wall… come on ### 1/5 — As of Wednesday December 17 2025 it’s inaccessible, I updated and everything *2025-12-17, version 3.0.0* Can’t open the app, it’s taking me back to the AppStore ### 1/5 — Can’t Access Account *2025-12-17* I received notification that there was a new message on my account. I have tried multiple times in the last few days to connect. It just takes me in circles says I need to update, I push update, it takes me back to the same window that says I need to update before I can use the site, push update, same thing over and over again. **Developer response:** We want everyone to have a smooth experience with the Oregon ONE Mobile App, and we’re sorry you ran into trouble. The issue that caused problems with updating the app has now been resolved. ### 1/5 — Update *2025-12-17, version 3.0.0* It keeps telling me that I need to update it. I updated it, but it won’t open. It continues to say it still needs an update. I deleted the app and re-downloaded it and it’s still won’t work. ### 1/5 — App is not working and asking for an update *2025-12-17, version 3.0.0* I have installed the app and it tells me to update the app again and send me back to the Apple Store. Here again I am trying to open it, since there is no new update. I have deleted the app a few times, but it does the same thing over and over again. ### 1/5 — Update? *2025-12-17, version 3.0.0* I went to update like it told me too, it updated but still states that I need to update. I go to update again, and it states that I can open app. When I do it tells me to update. Wtf ### 1/5 — no longer able to access through app *2025-12-17, version 3.0.0* when i click on app it tells me it needs updated. its updated to the most recent version there is ### 1/5 — Updated app *2025-12-16, version 3.0.0* Trying to open the app, but I get stopped with a message saying I need to update to the latest update. Well it does have the most current update. And I keep getting the same message. Very inconvenient and time consuming. ### 1/5 — Endless update loop *2025-12-16* Opened the app, was prompted to update. Installed the update. Closed the open app. Clicked Open on the Apple update screen to be sure it's the updated app. App opens, prompting to update. I click update, then brought to Apple screen with an Open button, indicating I had already had the updated version. Open the app, again prompted to update. Repeat 3x. App is not usable. **Developer response:** We want everyone to have a good experience with the Oregon ONE Mobile App, and we’re sorry you weren’t able to access it. The issue with updating the app has now been fixed. ### 2/5 — Update *2025-12-16, version 3.0.0* It told me I needed to update it, so I clicked the update now link and updated it. Now it will not let me log in. Keeps saying it needs an update. The App Store just says open now. WTF ## Most critical reviews (10 lowest-rated) ### 1/5 — Where is the actual Periodic Report for SNAP *2026-08-02* I've searched all over the website in the mobile app for the actual periodic report and all I can access are instructions - there is no form to fill out on the mobile app. Why even have the mobile app at all if you can't do what's required on it. I've been searching for 45 minutes trying different things, and then it times out and I have to keep logging in. This has happened five times now. Very frustrating, unfortunately. ### 1/5 — Doesn’t work on many devices *2026-07-18, version 3.0.32* The app simply doesn’t work on most devices. You might get to a login screen if you’re lucky. Just use a computer browser if you want to avoid throwing your phone in frustration ### 1/5 — Buggy app. Buttons won’t even work *2026-07-12* After I log in I’m greeted with a screen that thanks me for confirming my identity with a next button on the bottom. The next button doesn’t work and neither does any of the other buttons on the screen. I’ve reset the app multiple times and it still doesn’t work. When resetting the app I have to log back in and the same issue occurs. So I am hard locked when I log in ### 1/5 — You need new programmers. *2026-07-11, version 3.0.31* The app is garbage. ### 1/5 — Maybe the worst app I’ve ever used in my life. *2026-06-24* One simple complaint. Every period single. Time. I tried to log onto this app it says I’m using the wrong password. Every single time. It’s uncanny. I’ve never had this happen with an app before. But for some reason this app continues to do that. I am pretty frustrated and disappointed that my harder tax money is paying for some developer to create such a poorly designed app. Anyways, if this one thing is fixed it would probably bump my review up to three or maybe four stars. It’s crazy that all of Oregon that needs to use this app is stuck with such a piece of garbage. ### 1/5 — Worthless *2026-06-22, version 3.0.31* App does nothing. ### 1/5 — USELESS *2026-06-02, version 3.0.30* Should have read the reviews before installing this app. Absolutely frustrating to say the least. Downloaded the app, signed up for paperless option, clicked to view my benefits and then it just stays on loading mode FOREVER! It’s been over 20 minutes and it’s still loading?! Deleting the app…it was a waste of time. ### 1/5 — Good lord *2026-05-25, version 3.0.30* If ur gonna force people to sign up, and download apps at least optimize them properly. Online website doesn’t even fit in ur screen and app has horrible optimization ### 1/5 — What’s the point *2026-05-18, version 3.0.5 (3.0.5)* I’m so confused. I downloaded the app to renew my OHP because it prompted me to download it and then once I created an account on the app, it says to use its website. Once I’m on the website it pops up with a screen that won’t go away and try’s go direct you to the app. So annoying and unclear. Will have to call in instead ### 1/5 — Don’t work *2026-03-20, version 3.0.3 (3.0.3)* Can’t get beyond log in, it just stops taking inputs ## Most praised reviews (10 highest-rated) ### 5/5 — Benefits Application Process Made Easy! *2024-01-29* FINALLY, we are getting caught up with the times as far as the benefits enrollment process goes. This app is SO helpful, and user friendly! I was able to apply, update, and upload necessary documents directly to the application. At one point I was having a phone interview for SNAP benefits and was able to take a photo from my iPhone of my ID and additional documents all while remaining in the line! The agent was able to let me know my first photo was too small/blurry and I was able to retake and make sure everything needed was received. I was approved right then. No waiting. Additionally, I love the inbox feature in the app! This feature gives you copies of documents you also get via USPS. So not waiting a week or more on updates via mail. If other information is needed from you, you know right away and can get it sent over! You can also save documents received which also comes in handy if you need proof of benefits for other assistance options (discounted utilities, internet, passes). I also applied for health benefits seamlessly via this app and uploaded all required documentation using this app! This phone app is awesome and makes a sometimes tedious process much more efficient and easier for people and families in need of important resources in a timely manner! I have yet to run into any issues using this app! 100% recommended! **Developer response:** Thank you for giving us your feedback about the Oregon ONE Mobile app. We're glad to learn that you had a good experience. The best way to apply is online at https://one.oregon.gov or visit your local office. The app does not support applying for new benefits, but we love ideas like that. You can provide more at ONE.Improvements@odhs.oregon.gov. ### 5/5 — User friendly app !!! *2023-07-06* User friendly app!!! ### 4/5 — Can’t update *2026-04-09* Update: issue has been fixed ! I can’t seem to update the app, I’m being sent here when I click the update now button in the app and I see the 3.0 notes of what was in the update but I can find an option to download said update. I went to my App Store profile and looked at my list of pending app updates to try and do it manually but Oregon One isn’t there. I don’t know if something is wrong or if I’m missing something obvious, please help. **Developer response:** We want everyone to have a good experience with the Oregon ONE Mobile App, and we’re sorry you weren’t able to access it. The issue with updating the app has now been fixed. ### 4/5 — Can’t update *2025-12-17* I can’t seem to update the app, I’m being sent here when I click the update now button in the app and I see the 3.0 notes of what was in the update but I can find an option to download said update. I went to my App Store profile and looked at my list of pending app updates to try and do it manually but Oregon One isn’t there. I don’t know if something is wrong or if I’m missing something obvious, please help. ### 4/5 — Help *2025-12-15, version 3.0.0* I updated the app this morning. After it updated, I opened the app. Then the app says update required. Even though I updated the app, it won't allow me to login. Please help. Thanks ### 4/5 — Great customer service *2025-08-29* Michelle did a wonderful job helping me get my EBT renewal done over the phone and was very clear about answering questions. And everything. Wait time was probably the worse, but that’s it. **Developer response:** Thank you for taking the time to give us your feedback! If you have any improvement suggestions for the Oregon ONE Mobile app, you can provide more comments at ONE.Improvements@odhs.oregon.gov. ### 3/5 — Blank screen *2026-04-15, version 3.0.5 (3.0.5)* Right after the app updated I got a blank white screen when trying to open the app. ### 3/5 — Recent Update *2025-12-17, version 3.0.0* I cannot get into the app now that I had to update it. ### 3/5 — Frustrating and Dysfunctional *2025-12-16* I’m not sure why but this application seems to never work. Half the time I try to access the app it says that it needs to be updated. But once you update it and open the app back up it says it still needs to update! And it won’t let you use ANYTHING until the app is ‘updated’ even though it already is. Not to mention actually applying for an application. It’s strangely tedious. I had to go to someone to help get it set up… **Developer response:** We want everyone to have a good experience with the Oregon ONE Mobile App, and we’re sorry you weren’t able to access it. The issue with updating the app has now been fixed. ### 3/5 — Update not working *2025-12-16, version 3.0.0* It was dependable before the update now it doesn’t work --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*