# Organic Grocery Online — user reviews > 75 indexed App Store user reviews of Organic Grocery Online by AL ACCAD DEPARTMENT STORES OWNED BY ORGANIC F AND C INVESTMENT ONE PERSON COMPANY L.L.C, rated 4.60/5 from 487 ratings. - Source: https://appshunter.io/ios/app/organic-grocery-online/id1352968357/reviews - App overview in markdown: https://appshunter.io/ios/app/organic-grocery-online/id1352968357.md - Rating breakdown: 5★ 398 · 4★ 35 · 3★ 17 · 2★ 11 · 1★ 26 ## What do users think of Organic Grocery Online? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Great organic shop - 👍 Healthy options available - 👍 Good product variety - 👍 Fast checkout - 👍 Easy ordering process - 👍 Organized app **Cons** - 🐛 App is slow - 🐛 App glitches frequently - 🐛 App crashes often - 🐛 Login issues - 🐛 Payment issues - 🐛 Delivery problems - 🐛 Missing items - 🐛 Out of stock items - 🐛 Poor customer service - 🐛 No contact options - 🐛 Inconvenient app - 🐛 Unreliable delivery - 🐛 Late delivery - 🐛 Incorrect location/time - 🐛 App not finding address - 🐛 Phone verification not working - 🐛 App not saving address - 🐛 App not working properly - 🐛 Frozen items melted - 🐛 High prices - 🐛 Too many notifications - 🐛 Annoying ads - 🐛 Technical issues - 🐛 App not compatible with iPhone password saving - 🐛 Discount not applying - 🐛 Minimum order for delivery issues - 🐛 App gets stuck loading - 🐛 Country selection issue - 🐛 Loyalty app not working - 🐛 Registration hassles - 🐛 App gets worse with updates **Commonly reported bugs** - Order delivered twice when edited - App not finding address even if previously used - Missing items in orders - Items with bugs - No accountability for wrong/missing items - App is slow to refresh and open cart - App closes after selecting categories - Phone verification codes not arriving - First order received non-labeled chicken, second order missed delivery date - App constantly glitching - App freezes, pictures not showing - App keeps crashing when searching - App automatically logs off - Cannot change quantity of products in cart - Items not saved in app due to auto logout - App tells user to remove out of stock items when none show - App lags/freezes, needs constant restarting - Half of order out of stock - App has a silly ad that pops up frequently - Cannot add address - App not working, tells to remove out of stock items - Frozen items melted on arrival - App not working, page stuck loading endlessly - App broken, country dropdown empty - New update not working, cannot input country - App not working, loyalty login loop - Registration hassles, phone number associated with another account, email not recognized - App crashes upon opening - App asks to update to a previous version - Order goes through without user knowing when checkout error occurs - No place to cancel order if error made - No way to get in touch with team for help - App doesn't show last order summary - Cannot open order from email - Discount missing in final bill - No response to messages/emails - App keeps deleting items from cart - App crashed multiple times - Search doesn't work well - Items shown in stock then out of stock at checkout - App not compatible with password saving - Payment page not loading - No email or SMS for payment - Call disconnects when trying to leave a message - Cannot open order from email - No loyalty points received - App gets worse with each update **Most requested features** - Add option to opt-out of marketing communications - Add contact details of the branch in 'my order' section - Implement face recognition for easier login - Add a place to write notes or instructions - Improve search engine functionality - Show recommendations based on purchase history - Improve category list - Allow zooming pictures - Include ingredients for all items - Make the app more customer-friendly - Fix app compatibility with iPhone password saving ## Newest reviews (13 of 75) ### 2/5 — No accountability *2025-10-21, version 3.1.18* Noway answer in any way to communicate with them when order is wrong or missing items ### 3/5 — Quite slow *2025-06-26, version 3.1.17* The app is quite slow unfortunately and as the service of OFC is not the best, it would be good to have the contact details of th branch delivering, In the „my order“ section. ### 3/5 — Dysfunctional app *2025-04-24, version 3.1.15* Time taken to refresh and for opening one’s cart is too delayed ### 2/5 — Too many glitches *2025-03-24, version 3.1.15* The app keeps closing after I select one of the categories on the main menu. ### 1/5 — Horrible app and delivery service *2024-12-22, version 3.1.12* Review: I am extremely disappointed with this app for the organic grocery store. It’s constantly glitching, making it nearly impossible to use. On top of that, their delivery service is incredibly unreliable—they never stick to the promised delivery time. This lack of professionalism ruins the overall shopping experience. I expected much better from a store that claims to prioritize quality and customer satisfaction. ### 1/5 — Delivery *2024-10-06, version 3.1.12* When I asked for a delivery for Ras Al Khaimah they added 50 AED as delivery fees, that was okay, but they didn't place the order because they were asking for a minimum of 500 AED! Like I started Crawling looking for things that I could add but I wasn't interested in any other thing only my supplements ### 3/5 — Store is nice - app is horrible *2024-07-19, version 3.1.9* You have to insert the exact words to get the right results. And that can be very frustrating. The app is super slow and takes time to load everything. ### 1/5 — Very bad *2024-06-01, version 3.1.6* There is always an issue with every order i place including frozen items being completely melted rotten on arrival, unacceptable 👎🏼 ### 2/5 — H *2024-03-17, version 3.1.6* Worst websote in the whole world .. if i want to wnter yhe applicatoon i need user name and password each and every time.. the person that worked on this application is very bad and has zero experience.. thepaymeny method is so bad also!!!! Please fix it ### 1/5 — Bad experience *2024-03-16, version 3.1.6* The app is very terrible, I’ve trying multiple times and different days to add my address but it simply doesn’t save. I’ve reinstalled more than 5 times and still the same experience ### 4/5 — Notes *2023-10-22* There is no place to write any notes or instructions **Developer response:** Thank you for taking the time to give us your feedback, we will work towards making this better. If you need any assistance you can contact our customer service team at 04-3382911 or you can also send the whatts app at 056-4554495 ### 1/5 — Bad response app *2023-09-03, version 3.1.2* Difficult to place order using this app,most often suspended and late response to turn on selection!!! ### 2/5 — App keeps crashing *2023-07-15* Every time I try to search something the app keeps crashing ## Most critical reviews (10 lowest-rated) ### 1/5 — Big glitches on the app when you edit order *2026-01-19, version 3.1.22* Order delivered twice. Realised whenever I edit the order, something goes wrong. Most recently I had the original order delivered - plus the amended order, ie order was delivered twice. And you will be charged double without approving the payment. This is a big problem, as it just gets debited from your card. I will be try to delete my card payment details for this very reason. ### 1/5 — Schedule and location *2025-12-24, version 3.1.20* Constant Mistake is made about location and time showed online ### 1/5 — Home delivery not working *2025-12-14, version 3.1.19* The app is not finding my address even though I have already ordered from the same address. ### 1/5 — missing items *2025-11-16, version 3.1.19* Although I was a loyal customer, sadly they kept sending missing items and one of the items had bugs in it. although they promised refund, they never did even after several calls and whatsapp reminders. I gave up. ### 1/5 — No preferences for communication implemented. Spams the end user. *2025-11-02* You must add an option to opt out of marketing communications. I can’t stand receiving all those notifications. **Developer response:** Thank you for addressing your concerns with us. We will share them with the OFC team to ensure your next shopping experience with us is simple and easy! ### 1/5 — Inconvenient application *2025-06-04, version 3.1.16* I made an order and 3 items were not delivered, although I paid for them. The app does not have a convenient way to communicate with the store. I wrote them 2 letters about when they intend to make a refund for the goods they delivered, but they do not answer. I also called them twice but they have an answering machine. The app does not have a support chat or anything like that. This is extremely inconvenient. No connection with the store. ### 1/5 — Contact number is not working which is not good *2025-05-24, version 3.1.16* Contact number not working , i have tried many times ### 1/5 — Often missing items on delivery *2025-05-20, version 3.1.16* Make sure to check all items have been received. It’s been a few too many times that I have not received my complete order while having paid the total amount. ### 1/5 — Phone verification doesn’t work *2025-05-17, version 3.1.15* Try to register and use phone verification but the codes never arrived. Can’t register, can’t use the app. ### 1/5 — 2 Failed orders *2025-02-25, version 3.1.14* First order received non labeled chicken. Second order missed the delivery date and I found myself without grocery. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Organic Shop *2025-11-16, version 3.1.19* Very Satisfied with this store! ### 5/5 — Superb *2025-10-10, version 3.1.18* Easy and fast to checkout ### 5/5 — Best of the best! *2025-07-06, version 3.1.17* Best organic food shop in Abudhabi!thank you so much🙏🏻 ### 5/5 — Healthy, Gluten-free and vegan options easily available! *2025-06-15, version 3.1.16* This is one of the only few apps which have a direct vegan section! ### 5/5 — Delivery time is horrible more than 6 hours for just 15 mins away *2025-02-02, version 3.1.14* I will never ever order online for such a expensive food. Hate the online delivery services. Delivery team Has No apologies, no compensation, no regrets I feel like they paid money to this rating. ### 5/5 — Made my life easier *2024-10-22, version 3.1.12* I can find everything organic in one place. Wow ### 5/5 — App is great *2024-03-21, version 3.1.6* App is ok but please find a solution to log in easier. I only do organic shopping twice a month and everytime I have to change my password as I keep forgetting it. How about face recognition. Thanks ### 5/5 — Great Bargains! *2023-05-31, version 3.0.23* So many options! ### 5/5 — Search engine *2023-01-15, version 3.0.21* Search engine could be better. Often I don’t find a product when I type it in the search. ### 5/5 — History *2022-11-05* Better to show recommendations based on the history of the old purchases. Makes it easier since we usually buy the same products **Developer response:** Your comment is well noted! Appreciate your feedback :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*