# Original Sailor App — user reviews > 306 indexed App Store user reviews of Original Sailor App by Virgin Cruises Intermediate Limited Inc., rated 1.70/5 from 1,885 ratings. - Source: https://appshunter.io/ios/app/original-sailor-app/id1478112097/reviews - App overview in markdown: https://appshunter.io/ios/app/original-sailor-app/id1478112097.md - Rating breakdown: 5★ 214 · 4★ 57 · 3★ 56 · 2★ 163 · 1★ 1,395 ## What do users think of Original Sailor App? Overall sentiment: negative **Pros** - 🚀 Great app when it works - 👍 Helpful for cruise experience - 🚢 Worked well during voyage **Cons** - 🐛 Constantly crashes/glitches - ⏱️ Slow and unresponsive - 🔒 Data privacy concerns - 💻 Doesn't work off the ship - 🔋 Drains battery quickly **Commonly reported bugs** - Login issues and account problems - Booking and reservation failures - Inconsistent and missing functionality - Frequent crashes and freezes **Most requested features** - Improve app stability and reliability - Add ship deck maps and navigation - Provide web-based alternative for booking - Improve communication and support ## Newest reviews (18 of 306) ### 4/5 — Resilient cruise, July 2025,Greece *2025-08-07* This was my first time on Virgin cruise line. The ship itself was laid out very nicely and was spotless clean. The staff was very friendly and attentive. The shows were fun andplentiful, always something happening. However, we did not enjoy having to stand for whole performances of some shows(there was no seating at all). Strange, as a paying cruiser, seats are a must. The pool areas were very nice with plenty of seats. I found the one pool hard to get in and out of even with a railing, the steps were too high. Hot tubs were plentiful, right temp and had friendly people. Our room was roomy even with three people. The bathroom was more spacious than your typical ship bathroom. The counter top was large, the toilet area private with door. Nice feature On the down side we did not like the food. I felt you are trying too hard for something out of the ordinary, exquisite with unusual food items and prep when all I really want is a home cooked meal without being given strange looking and tasting combinations that have no substitutes except tofu?????? I felt like I was being given one choice take it or leave it. Very frustrating. Now we did enjoy The Galley especially the salad soup bar!!!! Very good and the French toast and blueberry pancakes wonderful Ship A Entertainment Cplus Food C. For the galley. F for others Accommodations B ### 4/5 — Works just fine *2025-06-03, version 132.32.6* A bit counterintuitive sometimes, but works just fine otherwise ### 3/5 — Poor at notifications *2025-05-29, version 132.32.6* The lack of notifications, reminding you of upcoming activities this problematic. Especially with all the time changes that occur on the boat. To get a warning that something is coming up and reminding you of the time would be very helpful at ship time. But it doesn't remind you of the upcoming things you've put on your schedule. Missing things if you're not paying attention to the time zone change. ### 4/5 — Good app for its intended purpose *2025-05-22, version 132.32.2* This app works great for its intended purpose, which is primarily to be used on the cruise. It does well getting you ready and setting up your travel docs, but shines once you use it on board ### 1/5 — Crashes multiple times a day! *2025-05-16, version 132.32.0* This app crashes constantly. I have to delete and re-install it almost daily when cruising. When you open it, it just spins and never loads the content. Fix it! ### 1/5 — All I see is water and logo *2025-05-16, version 132.32.0* Downloaded. All I saw was green water and red logo. Waited waited … and deleted it. Thank u ### 1/5 — Pathetic app *2025-05-15, version 132.32.0* Pathetic, so annoying to use ### 1/5 — Ruined the trip *2025-05-14, version 132.32.0* This is undoubtedly the worst app ever created and what makes it even worse is that you are pretty much dependent on it during the cruise. Probably would not sail on Virgin again and will certainly advise people to avoid unless they make some serious 21st century improvements. ### 1/5 — VPN *2025-05-13, version 132.32.0* I find it odd that VV has you pay $200 for a business WiFi package that allows VPN usage but you can’t use a VPN with their app. Also fix the scrolling feature under discover. It’s very annoying especially you’re looking at evening events, select an event to read the description, tap the back arrow and the app takes you back to the beginning of the list starting at 7:30 am. You then have to scroll forever to get to back to where you were. This is a nuisance when trying to select several events for the day. Also, it won’t connect you to WiFi unless you allow the app to send you notifications. I don’t need 100 notifications a day. That’s why I want them off. ### 1/5 — Can’t Login *2025-05-09, version 132.32.0* App will not let me login at all. Just keeps saying email address isn’t valid. ### 1/5 — Takes forever to load with great internet *2025-05-07, version 132.32.0* App is practically unusable. Takes 2-3 mins to load up. ### 1/5 — Still can’t do anything *2025-05-07, version 132.31.12* Have been trying to upload my documents ready for sailing . Crashes/freezes or just stops . Ahhhhhhhhhhhhhhh ### 1/5 — Terrible *2025-05-03, version 132.31.12* It’s not easy to use this apps. I had to remove 5 times to re log in. Virgin should look at this ### 1/5 — Slow, ineffective. *2025-05-03, version 132.31.12* Lots of glitches when trying to use, grey screens and loading screens. Not fit for purpose, you can see the concepts are there and largely correct, but far from smooth. Needs major upgrades!! ### 2/5 — abysmal performance *2025-05-01* The design of the app is good overall - usually easy to find what i’m looking for. However, when dining reservations first become available for a cruise, the app cannot handle the load from hundreds of people trying to book at the same time. This has happened to me for all four Virgin cruises I’ve gone on. For my upcoming cruise, I set an alarm to wake me up at midnight when the restaurant reservations opened. I got a “sorry try again” error when I tried to open the restaurants screen. I kept trying for 15 minutes straight and eventually gave up, since I needed to get some sleep. When I went back on at 7:00am, all the prime slots had been booked for all six restaurants, and The Wake (our favorite restaurant) was fully booked for the entire week! I love Virgin, but I hate this app right now. I’m a software engineer, and it’s inexcusable this is still an issue 2 years later. Hire some better people and fix it! ### 1/5 — App Has Constant Glitches *2025-05-01, version 132.31.12* This is literally the worst app I’ve ever used in the history of apps. It’s such poor quality - constantly blocks me from logging in. It freezes incessantly. I’m constantly having to delete and re-download. For all the money I’m paying please get some engineers who know what they’re doing!!!! ### 4/5 — Not bad *2025-04-30, version 132.31.12* Not sure why there are so many complaints. The app works, it’s reliable, and is better than all other cruise lines. ### 1/5 — Someone fix this app please! *2025-04-25, version 132.31.9* Simply awful to use. In this day and age there cannot be an excuse for a company like Virgin to have such a substandard app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible app *2025-07-23, version 132.33.2* The app is not very user friendly or intuitive. The new app is worse ### 1/5 — App is terrible *2025-07-19, version 132.33.2* Most of the time I try and open it I usually have so log back in with the trip details again or it can’t find my booking and I’m left with a useless app ### 1/5 — Had to use both apps on cruise *2025-07-14, version 132.33.2* I ended my 7 day cruise on July 6 and had to use both apps depending on what I was looking for or needed. Both apps would lock up and I had to my phone on and off in order to make it work. I was on iOS/iPhone 16. It was very frustrating. Even the LOLz comedian was talking about the app. ### 1/5 — Very buggy *2025-06-14, version 132.32.7* Please fix iOS app bugs: 1) scrolling too quickly on the discover page will pull the screen back to the top of the page. 2) The app often gets stuck on the loading screen when you open it. These two make it very frustrating ### 1/5 — A year later still terrible *2025-06-02, version 132.32.6* They invested exactly $0 in making this app usable. Still useless in cruise while on shore (btw, if your CTO claims a technical challenge in making that better, fire him/her, they dont know what they are talking about), still the same refresh issues, development designed navigation, using three different way to talk about the day, date, day number and actual day name which becomes quite hard when there is two Thursdays , which one is it????), and ssooooo many other challenges. And since they changed like 50% of the shows timing, you have to suffer this app to race to update everything. So terrible. ### 1/5 — Trash *2025-05-23, version 132.32.2* App doesn’t work. Problems: Sometimes it doesn’t recognize my password and asks me to reset unnecessarily. Never saves my reservation to my account. Treats me like a new user often. Customer service isn’t helpful. I called with my issues, they couldn’t fix either. ### 1/5 — Carrier pigeons would work better *2025-05-22, version 132.32.2* the app on the ship works works than the app on land. Incredibly buggy, locks up, shuts down, just doesn’t work. For the amount of money a cruise costs, we deserve a functional app. ### 1/5 — Update problem *2025-05-22, version 132.32.2* If you have to check in on your app and dependent on it for booking various things on the cruise then why is it so Terrible to navigate . It requests update for over 3 hours every week and nothing is new !!!!! ### 1/5 — Terrible app get it sorted! *2025-05-20, version 132.32.2* Can’t log in when requested details entered are 100% correct. Very frustrating! ### 1/5 — Somehow even worse *2025-05-17, version 132.32.0* Got hand it to the developers. Just when I thought this couldn’t get any worse , it did. App Constantly closes for no reason and have to enter again. ## Most praised reviews (10 highest-rated) ### 5/5 — Worked in the middle of the ocean! *2025-07-01, version 132.33.2* Worked great ❤️ ### 5/5 — Not a single issue. Clearly reviewers are just non tech savvy *2025-06-02, version 132.32.6* App was brilliant. Was so easy to order ship eats and see what’s on and make bookings. So many negative reviews, maybe people are just nonspecific with technology ### 5/5 — Good *2025-04-01, version 132.31.6* App ### 5/5 — Worked great on voyage *2025-02-23, version 132.31.2* I’m going to assume this app is lowly rated just because in the past it used to have a ton of bugs but I just got off of a voyage and had zero issues or their folks that just aren’t sure how to use. There were some random bugs here and there, but nothing debilitating and it was super nice being able to do everything you need to do in one place on the app. Kind of wish more cruise lines did this set up. ### 5/5 — Great App *2025-02-21, version 132.31.2* Not sure why the app has so many negative comments. I’ve been on 2 cruises with Virgin and only had an issue once trying to watch my safety video. The app is very helpful to keep up with all events. Also I would have a hard time navigating the ship without the app. I have zero complaints using the app. ### 5/5 — Worked Great *2025-02-01, version 132.30.28* Loved this app while we were on the cruise! Will use it again! It was the easiest way to keep in contact with fellow sailors without getting too personal ### 5/5 — Excelente Résilient Cruise *2025-02-01, version 132.30.28* Tomé por primera vez este crucero fue la mejor experiencia en este crucero ### 5/5 — I rated the app 5 stars. *2024-02-29, version 132.28.16* I’ll take off stars if it doesn’t live up to expectations. ### 5/5 — Highly functional, great CX *2024-02-14, version 132.28.15* The app and The Band make travelling with Virgin Voyages a breeze. Contrary to most reviews, I didn’t have any issues with the app - it worked almost perfectly with only a minor bug found when viewing restaurant menus (it would randomly close the menu). Booking restaurants (with others in your wider travelling group), requesting immediate house keeping or service desk help, keeping an eye on your expenses, as well as viewing real-time notifications and entertainment schedules makes it highly useful and frequently used throughout the cruise, with little need to interact with staff. ### 5/5 — Worked well throughout my cruise *2023-08-26* Used the app before my cruise to book restaurants and complete all the necessary pre-cruise checks (photo, passport, health declaration, etc). On board I could easily see what activities, shows etc were taking place each day and add it to my agenda. The app then reminded me 30 mins before the activity. Could see my account and bar tab, etc. No issues both before and during the cruise. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*