# Orrstown Bank Mobile — user reviews > 30 indexed App Store user reviews of Orrstown Bank Mobile by Orrstown Financial Services, Inc., rated 4.82/5 from 3,054 ratings. - Source: https://appshunter.io/ios/app/orrstown-bank-mobile/id1050669654/reviews - App overview in markdown: https://appshunter.io/ios/app/orrstown-bank-mobile/id1050669654.md - Rating breakdown: 5★ 2,717 · 4★ 223 · 3★ 53 · 2★ 15 · 1★ 46 ## What do users think of Orrstown Bank Mobile? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Responsive app - 💯 Excellent customer service - 🏆 Best bank ever **Cons** - 🐛 App not loading/crashing - 🚫 Incompatible with older devices - 🤔 Confusing new banking procedures **Commonly reported bugs** - Home screen not loading - Login page not working - Unable to update account details **Most requested features** - Display branch locations and hours - Allow updating email address in-app ## Newest reviews (10 of 30) ### 4/5 — Good online presence *2024-03-04* I wish they would put the branches and open times on the app. ### 5/5 — Super helpful - “ Briar” *2021-09-11, version 2.33.4* Orrstown for having a person as talented as Briar on staff to help keep me straight. I’m an old guy and not as sharp like the old days. A staffer this sharp is weight in gold and much appreciated. If I haven't said said thanks yet this is the big one. ### 5/5 — Always a Pleasant Experience *2021-05-03, version 2.29.0* Orrstown Bank provides every phase of banking we could ever expected! ### 5/5 — Remote Deposit *2020-08-12, version 2.21.0* Easy for an old school person and 5 apple phone. During these times it helps me not go to the bank but stay safe from Covid 19 issue. Thanks ### 5/5 — Simple *2020-06-10, version 2.18.3* Easy to use, simple access to all accounts, can use it anywhere , anytime ### 4/5 — Electronic banking👍 monthly statements 👎 *2020-05-02, version 2.16.1* Monthly statements obviously designed by someone who doesn’t balance checkbook, doesn’t think anyone else should either. ### 5/5 — Orrstown Bank *2020-04-23, version 2.16.1* This is the best bank I’ve ever dealt with. The employees are very professional and friendly. I enjoy doing business with them. Every time I have a problem they always have an easy fix. Thank you all very much !!! ### 4/5 — Love it *2020-03-06, version 2.16.1* It is so nice having this app in the palm of my hand every where I go ### 5/5 — Great!! *2018-08-02, version 2.3.25* Awesome app!!! ### 5/5 — Best mobile banking app! *2018-07-28, version 2.3.25* Best mobile banking app and great upgrade ## Most critical reviews (10 lowest-rated) ### 1/5 — Won’t load. *2024-10-01* App worked great for about a month. After that the Home Screen won’t load won’t update balances. Tried updating it still didn’t work. Then deleted the app completely, redownloaded and now it won’t even load the login page ### 1/5 — Disappointed *2024-03-21* iOS 16 is required for updating this app and my iPhone only updates to 15.8. Now I can’t use the app. Thanks for helping apple stick it to those who don’t need or want to buy a newer phone. ### 1/5 — New banking procedures!! *2020-08-07, version 2.21.0* I called the Newport Branch and talked with a very nice person and expressed by opinion of the new banking program. It is not a good working program. Not user friendly at all. The old system showed your running balance and everything on the page was user friendly. One click and you could see what you needed and just do it. This program you have to go back to index and press that then do transaction. I have yet to print out a list of all my transactions. You can’t put in a certain date to another date and print the transactions in a certain time frame. Right now my one account is in minus and I don’t know why. I did move money to cover it, but don’t know if it is there. I don’t need anymore stress in my life and this takes me over the edge. Looking for a different bank!! Whoever created this, obviously doesn’t do their own checking account. You closed the branch offices, so now you can’t go in and even get some help. Sincerely - Mary K. Davis. ### 1/5 — Hate this app *2020-07-21, version 2.20.0* Do not like the way this is set up I want the desk top way back why does it have to change!!!!! ### 1/5 — Utterly useless *2020-06-11, version 2.18.3* The app can’t be used to activate your card even though they said it could. I have the option to sign in but not sign up. How am I supposed to sign in when they never let you sign up? ### 1/5 — It needs work.... A lot of work *2018-07-24, version 2.3.23* Each time that i try to open this app i must enter use name, password, verification code, pin number and enable fingerprint. Each time I use the app, I just go through the same process...each time! Isn't fingerprint ID good enough after initially opening? Zero stars is not an option so I give one star ### 2/5 — Unable to update email on the account *2022-01-14, version 2.37.0* Unable to update email on the account ### 2/5 — Great app! *2018-10-31, version 2.3.28* Very responsive and great look and feel. ### 3/5 — Downloads *2021-10-08, version 2.35.0* Should not have to reselect your preferences each time you download. Links for opening new accounts need to all be available. Ex. Signature cards ### 3/5 — Finally getting most bugs out *2020-04-19, version 2.16.1* This is my third foray into online banking. This program has been by far the worst. Just like now. I can only dictate two words before it cuts me off. Multitude of issues I don’t have time to cite. Bank needs to do better. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Bank Ever!! *2024-06-19* Orrstown Bank has always been great to work with and their workers are cheerful and SUPER helpful!!! Their banking app is easy to run and SO handy to have!!! I HIGHLY recommend Orrstown as #1 Bank!!! ### 5/5 — Orrstown Bank Customer Service Is Very Responsive *2023-11-16* The staff that monitors and responds to online customer service requests and questions is very responsive. Their teller personnel are pleasant and helpful as well. Their online banking app is easy auto use and provides all the information I want to see for my accounts. ### 5/5 — Review *2023-11-10* Good site and very easy to work with ### 5/5 — Orrstown Bank *2023-05-13* If Orrstown bank was a person, they would be Chuck Norris! ### 5/5 — Outstanding customer service *2023-04-12* Love my local Orrstown Bank off of Eastern BLVD… super friendly tellers & great customer service, without all the corporate fees passed down to customers! ### 5/5 — Orrstown bank *2023-04-01* Great mobile service. Easy. And if needed, you can always talk to someone immediately. ### 5/5 — THE Bank, 5 Stars - Checking/Mortgage *2022-09-13, version 2.45.0* Personable staff and all the services of big bank and then some. Orrstown Bank has me as a client for life. I would recommend to business partners and friends and family. ### 5/5 — Great People = Awesome Bank *2022-07-13, version 2.42.2* Hoping they put a branch in Southern Lancaster Country. ### 5/5 — It’s a Bank App *2022-05-02, version 2.40.0* It works better than going through their website. ### 5/5 — Thank you *2021-10-06, version 2.34.1* Orrrstown bank is the best bank ever!!!They made transactions easy and the people that work there are just the most pleasant people to deal with!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*