# OSCC Remote Assistant

> OSCC Remote Assistant (iPhone/iPad app by Mitel Networks Corporation.)

- Source: https://appshunter.io/ios/app/oscc-remote-assistant/id765492747 (this page in markdown: same URL + `.md`)
- Developer: [Mitel Networks Corporation](https://appshunter.io/developer/448794623)
- Category: Business
- Price: Free
- Age rating: 4+
- Requires: iOS 11.0 · 3 MB
- Languages: American English, Dutch, German (Germany)
- Released: 2013-11-29
- Data updated: 2026-06-05
- User reviews in markdown: https://appshunter.io/ios/app/oscc-remote-assistant/id765492747/reviews.md

## What is OSCC Remote Assistant?

Contact centers are increasingly looking to implement a mobile workforce.  They want their agents to be able to log in from their iPhone or iPad and interact with customers from wherever they may be.
Enter OpenScape Contact Center Remote Assistant.
OpenScape Contact Center Remote Assistant provides agents with a new way to work – from anywhere using an iPhone or iPad. 
What you can do:
- Set the phone you want to receive incoming OpenScape Contact Center calls on (iPhone, mobile, smartphone, office, home, etc.)
- Change your routing status (e.g. from unavailable to available)
- View detailed contact information on incoming calls like source, target, queue, etc.
- View the real-time status of your fellow agents
- Access queue statistics like the number of contacts in queue, queue availability, service level, abandon rate, and more

Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager


## Version history (last 5 releases)

### 2.2.10 — 2023-07-10

- change icons to new OSCC agent portal icons

### 2.2.9 — 2020-09-08

- support dark mode in iOS 13+
- indicator shown when change agent status or reason

### 2.2.8 — 2020-09-02

- dutch language support

### 2.2.7 — 2016-05-13

-renamed from Agent to Remote Assistant

### 2.2.6 — 2016-02-12

- get reasons after logon

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## More apps by Mitel Networks Corporation

- [OpenScape Web](https://appshunter.io/ios/app/openscape-web/id434832306)
- [OpenScape Mobile](https://appshunter.io/ios/app/openscape-mobile/id460445589)
- [MiCollab Advanced Messaging](https://appshunter.io/ios/app/micollab-advanced-messaging/id627887393)
- [OSCC Dashboard](https://appshunter.io/ios/app/oscc-dashboard/id684123593)
- [Reporter OpenScape FM](https://appshunter.io/ios/app/reporter-openscape-fm/id811047771)

All apps by Mitel Networks Corporation: https://appshunter.io/developer/448794623

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*