# Osmows — user reviews > 122 indexed App Store user reviews of Osmows by The Order House Inc., rated 4.70/5 from 97 ratings. - Source: https://appshunter.io/ios/app/osmows/id6477915139/reviews - App overview in markdown: https://appshunter.io/ios/app/osmows/id6477915139.md - Rating breakdown: 5★ 85 · 4★ 5 · 3★ 3 · 2★ 1 · 1★ 3 ## What do users think of Osmows? Overall sentiment: neutral **Pros** - 👍 Excellent service - 👍 Great food quality - 👍 User-friendly app - 🚀 Smooth and intuitive design - 💡 Convenient reward points system **Cons** - 🐛 App glitches and crashes - 🐛 Location selection issues - 🐛 Payment processing problems - 🔍 Lack of customization options - 💰 Unsatisfactory rewards program **Commonly reported bugs** - App changes order location without user input - App does not recognize certain provinces/locations - App does not allow ordering of daily specials for pickup **Most requested features** - Add option to leave special instructions - Improve rewards program to be more fair - Display daily deals and specials within the app ## Newest reviews (14 of 122) ### 2/5 — Payment method failed *2026-07-01, version 1.0.32* Payment method failed with two different bank credit cards always getting “authentication 3Ds error” annoying because we wanted to collect points ### 1/5 — Can’t even make an order *2026-04-19, version 1.0.28* Tried to make an order but there is an error “operation limit exceed”. ### 3/5 — Needs better options *2026-04-12, version 1.0.28* Redeeming points is easy but the options just suck. How about adding fries to the point program? perhaps different can drinks to redeem? Some stores don’t even have accurate store hours when they close super late like 5am. ### 1/5 — Bugs and customer service doesn’t respond *2026-04-06, version 1.0.26* It showed an error when I tried to redeem my points and also when I tried to pay. This has happened more than once. I contacted customer service, but I never received a response. ### 1/5 — Worst *2026-04-04, version 1.0.26* When I tried redeeming points the order got failed yet they deducted my points and my balance is in negative now and customer service dont wanna respond, store says cant do anything. Say so on the app then, I could have used uber all this time ### 4/5 — Good app but no notes or customization options available *2026-03-23, version 1.0.24* App is generally good and fast, no bugs. Only issue is I can’t write no tomato or other exclusionary options on a salad ### 1/5 — Utterly garbage app *2026-03-20, version 1.0.24* DO NOT USE A GIFT CARD ON THIS APP. Once you load the gift card you can only use it to purchase on the app. The app won’t let you partially use your gift card and other forms of payment. When you try to load funds on to the gift card it adds as a seperate card which is so idiotic. I will never use this app again in my life what a joke of a company ### 1/5 — No service *2026-03-06, version 1.0.24* Customer service had not responded at all ### 1/5 — Don’t download app not considered the price useless worst *2026-03-04, version 1.0.23* Bad worst experience don’t suggest ### 1/5 — App issue *2026-02-27, version 1.0.21* I select different location for mu order when i pay the order went to my old location. There is no way i can contact or change pickup i spent $44.34 for nothing. No help no support i have emailed them and there is no support. App didn’t allow me to cancel my order or change the location. ### 3/5 — Regular Garlic and tahini Sauce not showing up together anymore *2026-02-25, version 1.0.21* Recently garlic and tahini sauce option is not showing up on the app , instead it shows garlic sauce and ozpotle sauce or vegan options or individual options where customer only can chose one option. Requesting to fix this ### 3/5 — Good but could be better *2026-02-23, version 1.0.21* I like the convenience but it would be better if you could fully customize your order. Perhaps including an option to include special notes so orders are tailored to the customer’s preferences (e.g. no croutons in the fattoush salad). ### 1/5 — Pathetic Payment System *2026-02-22, version 1.0.21* Created account, added my order to cart but i cant pay. Neither apple pay is available nor i can add any card to pay. It said avs mismatch and then too many attempts. Tried with 4 debit and credit cards. Terrible and time wasting app. ### 1/5 — App issue *2026-02-19, version 1.0.21* There is a glitch in your app. Your app does not show current location it only show far away location. Plz resolve this issue ## Most critical reviews (10 lowest-rated) ### 1/5 — can’t pay *2026-07-20, version 1.0.32* I can’t pay for my order! I tried 3 different cards perfectly working credit cards, every time it doesn’t load or I get an error. I loved to use the app to order food beforehand but I simply can’t do it anymore. ### 1/5 — Wait time *2026-06-23, version 1.0.32* Wait time is too long comparitively to skip or uber, because its their app and they take it chill. Need to be improved. ### 1/5 — Too many glitches and hard to pay *2026-06-21, version 1.0.32* App is slow and it’s makes it hard to pay ### 1/5 — Payment *2026-06-20, version 1.0.32* App doesn’t take anynof my cards , error while paying ### 1/5 — Payment issues *2026-06-20, version 1.0.32* The app was great until they updated it recently. Now you can’t even add a credit card to take online payments. You get some 3DS authentication error and that’s it. Add Apple Pay guys what’s happening here? ### 1/5 — App sucks iOS 26 *2026-06-05, version 1.0.32* Can’t even place order properly without error at checkout. ### 1/5 — Wrong order,not well chicken *2026-06-04, version 1.0.31* I never seen this type of worst customer support. Sent a mail many time I haven’t got any response first time when I’m order the chicken is really bad its not well done and the second time delivery guy gave me wrong order. I try to contact you many times but never respond shame of you 🤮🤮🤮🤮🤮🤮🤮🤮 ### 1/5 — Payment issue *2026-05-28, version 1.0.31* After a day the app refused to take payment. I have tried different cards and they all work with other apps. Contacted support about this issue but there are no response after 2 weeks ### 1/5 — Payment horrible *2026-05-09, version 1.0.28* Can’t get credit card to work in app and app says exceeds the best way for any app is to have Apple Pay in it. Please add Apple Pay to app won’t go to restaurant if that doesn’t work. ### 1/5 — Annoying *2026-05-03, version 1.0.28* App times out, is finicky, they change the prices all the time, annoying restaurant. ## Most praised reviews (10 highest-rated) ### 5/5 — Night and day *2026-07-25, version 1.0.32* Customer service . ### 5/5 — Service *2026-07-02, version 1.0.32* Great Staff, Good Service, Yummy food ### 5/5 — Payment *2026-05-11, version 1.0.28* Add apple pay options and Add comment box for ordering, where customer can add comment if he wants the food to be cooked with specefications ### 5/5 — Amazing food *2026-04-11, version 1.0.28* Great service and amazing food, highly recommend. We come a lot! ### 5/5 — Very easy app! *2026-04-06, version 1.0.27* The part of having this app is that once you order food from osmow you earn points so you can redeem rewards! ### 5/5 — 👍 *2026-03-13, version 1.0.24* Très bon ### 5/5 — To the Dev THANK YOU *2026-02-18, version 1.0.21* Thank you for making the vibration stronger for spicier spice levels ❤️ ### 5/5 — The best!!!! *2026-02-11, version 1.0.21* I am obsessed with the chicken shawarma wraps because they are delicious and healthy ### 5/5 — Need to add special notes *2026-01-29, version 1.0.20* Need to add special note option for extra details on order. Such as extra garlic saics or side door ### 5/5 — So helpful *2026-01-22, version 1.0.20* Our customer service worker was so sweet! We appreciated the assistance given to us tonight in deciding how to put our Chicken on the Rod together and in using the app to take advantage of the current offer. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*