# Ostrovok – Book a Hotel — Booking for all your travels

> Online platform for booking diverse accommodations globally with competitive pricing and user reviews. (iPhone/iPad app by BRONIROVANIE GOSTINITS, OOO.)

- Source: https://appshunter.io/ios/app/ostrovok-book-a-hotel/id564204730 (this page in markdown: same URL + `.md`)
- Developer: [BRONIROVANIE GOSTINITS, OOO](https://appshunter.io/developer/1710743626)
- Category: Travel, Lifestyle
- Price: Free
- Rating: 4.90/5 from 3,839 App Store ratings · 188 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 198 MB
- Languages: Russian, Albanian, Bulgarian, Serbian, Vietnamese, American English, Arabic, Hungarian, Dutch, Greek and 20 more
- Released: 2012-11-14
- Data updated: 2026-08-27
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ostrovok-book-a-hotel/id564204730/reviews.md

## What is Ostrovok?

Ostrovok is an online hotel booking platform that has been helping millions of travelers plan their ideal trips since 2011. On the Ostrovok app, you can choose from 2,900,000+ accommodations in 220 countries — from hotels, apartments, and guest houses to glamping and camping — enjoy bnb-style comfort with hotel-grade reliability.

Millions of stays at great prices
We partner with major suppliers and work directly with chain and independent hotels, so you'll always find great deals. This means you can compare thousands of offers in real time and be confident that you are paying a fair price. Ostrovok adapts to any type of traveler — from budget-minded backpackers to families seeking comfort. You don’t need a travel agency to enjoy your trip — on Ostrovok, you can book stays around the world, along with hotels, hostels, glamping tents, campsites, and more.

Advanced filters and maps
Planning to rent an apartment in a specific city? Use 15+ filters to narrow your search. Use the map to pick a specific area, plot routes from the hotel to different locations, or view where all available accommodation options are located and book with confidence. These tools are especially useful when planning multi-city tours or when you want to stay close to a conference, museum, or seaside resort.

Hotel ratings
The app shows ratings of properties based on reviews from Ostrovok’s users. We continuously verify and update reviews so that they reflect the real experience of past guests. We do everything to make sure you have the most detailed information to help you always book the right option.

Flexible payment options
Choose how to pay: either at check-in or online using a bank card, SBP, or Yandex Pay. You can also use Russian cards to book stays abroad. Secure payment systems, instant confirmations, and clear cancellation policies make the process transparent and safe. Even when plans change, you remain in control of your booking.

Offline hotel voucher
Hotel vouchers in both Russian and English are available directly in the app, even without internet access. This is convenient when traveling abroad, arriving late at night, or when you do not want to depend on local Wi-Fi. Simply download your voucher in advance and present it at reception. Download the Ostrovok app to stay connected on the go.
 
Reliable support 24/7
Our customer support team works 24/7 to make your travel carefree. Calls in the app are free even if you're roaming. The app also has a support chat for assistance at any stage of your booking or hotel stay. From last-minute booking changes to clarifying hotel policies, our specialists are ready to help anytime, anywhere.

GURU loyalty program
GURU members enjoy up to 40% off and special perks like early check-in, room upgrades, SPA services, and more. New to Ostrovok? Register via the app and instantly get up to 10% off Russian hotels and apartments, and up to 5% off eligible international ones. Live the top hotels experience — even off the beaten path.

Trust and convenience
Travelers choose Ostrovok not only for great deals but also for reliability. All bookings are protected by secure payment systems, transparent cancellation policies, and clear terms. The app is designed for comfort and speed — intuitive navigation, instant booking confirmation, and multilingual support make travel anywhere in the world easy. Whether planning a family vacation or a solo adventure, everything you need is always at your fingertips.
With Ostrovok, renting an apartment or hotel room around the world is easy — even if you’re planning an entire tour across Russia or Europe. Discover new destinations, book top hotels and apartments by the day, and enjoy the freedom to travel the way you like. Your next journey starts here!

## Key features

- 2.9M+ accommodations worldwide
- Advanced search filters and maps
- Verified user ratings and reviews
- Flexible payment options
- Offline hotel voucher
- 24/7 customer support

## What do users think of Ostrovok?

Overall sentiment: negative

**Pros**

- 👍 Convenient app
- 💡 Great for booking in Russia
- 🚀 Easy to use

**Cons**

- 🐛 Unreliable bookings
- 💰 Overpriced compared to other platforms
- 🤬 Poor customer support
- 🤖 Automatic app updates without consent

**Commonly reported bugs**

- App crashes on launch
- Booking issues and cancellations

**Most requested features**

- Ability to disable notifications
- More transparency on pricing and booking process
- Better protection against scams

## Recent user reviews (10 of 188)

All indexed reviews: https://appshunter.io/ios/app/ostrovok-book-a-hotel/id564204730/reviews.md

### 1/5 — ужас

*2026-07-23*

спустя 10 минут после попытки залогиниться через все представленные сервисы (выдавало ошибку) я выбрал дату и количество гостей, мне предоставили варианты жилья. В КОТОРОМ ПИШЕТ ЧТО НА ДАННЫЕ ДАТЫ НЕТ НОМЕРОВ. А зачем тогда мне вводить дату, если нет номеров на эту дату?

**Developer response:** Здравствуйте! Выбирать даты необходимо, чтобы мы могли сориентировать вас по наличию номеров по вашему запросу на эти дни. Попробуйте сбросить фильтры или выбрать другие даты.

### 1/5 — плохо

*2026-07-19*

Техподдержке все равно на клиентов

**Developer response:** Здравствуйте! Нам очень жаль, что после обращения в нашу службу поддержки у вас сложилось негативное впечатление. Приносим извинения за любой возможный инцидент, который этому поспособствовал. Пожалуйста, расскажите, что у вас случилось, и уточните номер проблемного бронирования, если таковое имеется. Мы обязательно во всем разберемся!

### 1/5 — Не публикуют плохие отзывы только хорошие

*2026-07-15, version 9.9.0*

Что вы думаете в сказку попали, я тогда вам здесь одну звезду поставлю)

### 5/5 — 🔥🔥🔥

*2026-07-12*

Крутейший сервис с невероятной поддержкой, а не просто приложение, где если у тебя есть проблема, то ты должен пройти 12 кругов ада общения с ботом

Сразу подключился оператор, дозвонился до отеля, который не отвечал никак, договорился о возврате средств в качестве исключения, позвонили и сообщили об этом

Вообще спасииибо

### 5/5 — Супер!

*2026-07-07*

Очень удобный формат поиска. Бронирую только через Островок, приложение ни разу не подвело. Спасибо

### 2/5 — В РФ сплошные проблемы с работой сервиса

*2026-06-13*

Живу в РФ, в июне две раза подряд столкнулась с ужасной ситуацией. 
1) Забронировала номер в отеле заранее через данный сервис. Приезжаю на место, а мне говорят: «мы с сегодняшнего дня закрываемся. Островок меня естественно не предупредил. Они не предупредили. Я одна в чужом городе, в итоге пришлось бронировать номер в два раза дороже.
2) Приехала в Рязань, жильём тоже была обеспечена бронь на Островке. И что вы думаете? Брони не не было у отеля. И ладно бы, если бы в самом городе хоть в одном отеле ещё было бы место. Так нет же, все рванули сюда на выходные. Спасибо островку за ночь в машине!

В добивочку мне за оба случая обещали бонусу гуру и не начислили!!
Просто свинство в чистом виде.

**Developer response:** Диана, здравствуйте! Нам очень жаль, что при бронировании через наш сервис вы неоднократно сталкивались с проблемами. Мы бы очень хотели разобраться в каждом из произошедших инцидентов. Но, к сожалению, в вашем отзыве недостаточно информации для того, чтобы мы могли это сделать. Пожалуйста, уточните номера проблемных бронирований. Мы обязательно все проверим и вернемся к вам с предложением о компенсации!

### 5/5 — Отличное приложение!

*2026-05-30*

В е очень удобно и понятно! Обожаю бронировать и выбирать себе жилье в этом приложении😍

### 1/5 — Не работает приложение

*2026-05-19*

Приложение не работает уже месяц !! Пишет что обновляется 
Это нормально?

**Developer response:** Здравствуйте! На данный момент приложение работает в штатном режиме, подобных жалоб от других пользователей замечено не было. Пожалуйста, напишите нам на smm@ostrovok.ru с той почты, к которой привязан ваш аккаунт. К письму приложите скриншот вашего отзыва. Мы обязательно поможем!

### 5/5 — Kullanımı kolay

*2026-01-04, version 9.2.1*

Rusça bilmiyorum ama rahatlıkla kullandım ve ücretsiz iptal seçeneği ve kolay rezervasyon yapılabilme olanakları mükemmel herkese tavsiye ederim

### 5/5 — Ostrovok

*2026-01-02, version 9.2.1*

Harika

## Frequently asked questions about Ostrovok

### What kind of accommodations can I book on Ostrovok?

You can book a wide variety of accommodations, including hotels, apartments, guest houses, glamping tents, and campsites. The platform offers over 2.9 million options in 220 countries, catering to diverse travel needs and preferences.

### How does Ostrovok help me find the best deals?

Ostrovok partners with major suppliers and works directly with hotels to offer competitive prices. You can compare thousands of offers in real time, ensuring you find great deals and pay a fair price for your stay.

### What payment methods are available?

The app supports flexible payment options, including online payment via bank card, SBP, or Yandex Pay. You can also use Russian cards to book stays abroad. Secure payment systems and clear cancellation policies ensure a transparent and safe booking process.

### Can I access my hotel voucher offline?

Yes, hotel vouchers are available directly in the app in both Russian and English, even without an internet connection. This is particularly useful when traveling abroad or in areas with unreliable Wi-Fi, allowing you to present your voucher at reception with ease.

### What kind of support does Ostrovok offer?

Ostrovok provides reliable 24/7 customer support. You can contact them via free calls within the app (even while roaming) or through a support chat for any assistance with your booking or hotel stay, ensuring a carefree travel experience.

## Version history (last 5 releases)

### 9.10.1 — 2026-08-12

Small improvements and bug fixes

### 9.10.0 — 2026-08-10

Small improvements and bug fixes

### 9.9.2 — 2026-07-23

Small improvements and bug fixes

### 9.9.1 — 2026-07-16

Small improvements and bug fixes

### 9.9.0 — 2026-07-10

Small improvements and bug fixes

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## More apps by BRONIROVANIE GOSTINITS, OOO

- [Ostrovok! Extranet](https://appshunter.io/ios/app/ostrovok-extranet/id6468881223)

All apps by BRONIROVANIE GOSTINITS, OOO: https://appshunter.io/developer/1710743626

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*