# OTC Health Solutions — user reviews > 5,197 indexed App Store user reviews of OTC Health Solutions by CVS Pharmacy, rated 4.70/5 from 128,697 ratings. - Source: https://appshunter.io/ios/app/otc-health-solutions/id6473449658/reviews - App overview in markdown: https://appshunter.io/ios/app/otc-health-solutions/id6473449658.md - Rating breakdown: 5★ 111,754 · 4★ 9,091 · 3★ 3,296 · 2★ 1,389 · 1★ 3,167 ## What do users think of OTC Health Solutions? Overall sentiment: negative **Pros** - 🚀 Convenient and simple - 👍 Great experience **Cons** - 🐛 Crashes constantly - 🔒 Difficult to log in - 👎 Unacceptable, terrible, and useless app - 🔍 Lack of scanner functionality - 💻 Poor design and navigation - 🕰️ Slow and unresponsive - 🔍 Inaccurate item eligibility information **Commonly reported bugs** - Login issues, unable to log in - App freezes or crashes frequently - Incorrect account/benefit information displayed - Ordering and checkout process issues **Most requested features** - Add barcode scanning functionality - Implement biometric login (Face ID/Touch ID) - Allow password/login information to be saved - Improve navigation and provide 'return to home' options - Optimize for tablet (iPad) use ## Newest reviews (17 of 5,197) ### 5/5 — App *2026-08-25, version 26.8.20* Very effective app, thank you for the service.” ### 5/5 — Muy buena la aplicación *2026-08-25, version 26.8.20* Mucha variedad y buenos precios además el envío llega muy bien empaquetado. ### 5/5 — Ms.Botello *2026-08-25, version 26.8.20* I really appreciate the help. Thank you so much. ### 4/5 — Like online availability *2026-08-25, version 26.8.20* Would prefer more items available ### 5/5 — Mucho mejor la experiencia, más fácil y sencillo. Gracias *2026-08-25, version 26.8.20* El proceso fue más rápido, la sección terminaba pero con más tiempo y al volver a entrar estuvo más fácil. ### 5/5 — Súper *2026-08-25, version 26.8.20* Muy útil, me ayudó con mi pedido y lo que realmente toma mi plan , encantada ### 5/5 — Easy to use *2026-08-25, version 26.8.20* This app is easy to use for seniors. I don’t get out to the physical store often, so I appreciate this app. ### 5/5 — OTC *2026-08-25, version 26.8.20* Great !!! ### 5/5 — OTC *2026-08-25, version 26.8.20* Excellent ### 5/5 — Lo mejor me ayuda mucho *2026-08-25, version 26.8.20* Gracias por esta aplicación puede aprovechar el tiempo ### 5/5 — Excellent service! *2026-08-25, version 26.8.20* I’m so appreciative for this service. ### 5/5 — OTC Health Solutions *2026-08-25, version 26.8.20* This app is a real Godsend for senior citizens ### 5/5 — Me encanta *2026-08-24, version 26.8.20* Fácil de utilizar 😍🙏 ### 5/5 — Muy bueno *2026-08-24, version 26.8.20* Le ayuda mucho ### 5/5 — Ease *2026-08-24, version 26.8.20* I find this site very easy to use. Thank you ### 5/5 — Easy *2026-08-24, version 26.8.20* I love it simple ### 3/5 — Super Easy *2026-08-24, version 26.8.20* To navigate and checkout!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not user friendly *2026-08-25, version 26.8.20* Overlapping screens And dated ### 1/5 — Poor *2026-08-24, version 26.8.20* Everything about CVS app and pharmacy is hard to use. ### 1/5 — 1st time *2026-08-24, version 26.8.20* Very limited items to choose from compared to the last over the counter service I had. ### 1/5 — So extremely slow *2026-08-23, version 26.8.20* So much slower than online I thought it would be easier to just go through the app boy was I so so wrong. DO BETTER ### 1/5 — Trouble *2026-08-23, version 26.8.20* How every time I put what I want in the search bar it pulls up something completely different. Like for instance, if I put in cough syrup. It pulls up Kotex I can never get whatever I searched for. I have to look for it manually every time. ### 1/5 — Absolutely Terrible *2026-08-23, version 26.8.20* Able to access my account to place an order. Website and support will not allow me to place order “address not verified” ### 1/5 — Huge fail *2026-08-14, version 26.08.10* The 3.1.14 required update was not even Beta tested. Cannot login. Upon login, it goes to a screen with 2 choices: Logout or Refresh App. If click refresh it takes you back to the login screen. It’s the end of June & I have benefits to use before July 1st, so poor timing on this failed “upgrade”! ### 1/5 — Scan product to see if covered *2026-08-13, version 26.08.10* Doesn’t work on iPhone 16plus with iOS v26.6 ### 1/5 — Glitchy *2026-08-13, version 26.08.10* Won't show me what stores around me I can use my card in. ### 1/5 — Horrible *2026-08-13, version 26.08.10* I have this app haven’t been able to use to in scan feature to see what products are coved when I called support they told me everything should be fine Monday when I called over the weekend still nothing has happened. ## Most praised reviews (10 highest-rated) ### 5/5 — Mejor tienda *2026-08-26, version 26.8.20* Excelente productos la aplicación muy eficiente ### 5/5 — Great!!! *2026-08-26, version 26.8.20* The app is very easy to use. My only problem is the app doesn’t work on the stores anymore. ### 5/5 — Wonderful *2026-08-26, version 26.8.20* So glad I have this ### 5/5 — Great Way to Order *2026-08-26, version 26.8.20* Love this insurance benefit! ### 5/5 — Orden de medicamentos *2026-08-26, version 26.8.20* Súper fácil de usar tiene toda la información registrada es muy rápido y encuentras todo lo que necesitas me encanta ### 5/5 — Conveniece *2026-08-26, version 26.8.20* Easy way to get medicine and home supplies and delivered to your front door without dealing with stores chaos ### 5/5 — Excelente *2026-08-26, version 26.8.20* 100% ### 5/5 — Awesome *2026-08-26, version 26.8.20* Awesome and very easy to use ### 5/5 — Excellent *2026-08-26, version 26.8.20* So easy to shop at store or online. ### 5/5 — Amazing *2026-08-25, version 26.8.20* Amazing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*