# Oticon Companion — user reviews > 1,624 indexed App Store user reviews of Oticon Companion by Oticon A/S, rated 4.60/5 from 70,717 ratings. - Source: https://appshunter.io/ios/app/oticon-companion/id1597064213/reviews - App overview in markdown: https://appshunter.io/ios/app/oticon-companion/id1597064213.md - Rating breakdown: 5★ 54,959 · 4★ 9,534 · 3★ 3,259 · 2★ 1,145 · 1★ 1,820 ## What do users think of Oticon Companion? Overall sentiment: neutral **Pros** - 🚀 Excellent customer service - 👍 User-friendly interface - 🚀 Reliable connection - 👍 Customizable settings - 👍 Helpful features like remote care **Cons** - 🐛 Frequent disconnections - 🐛 Slow to connect - 🐛 Inconsistent performance - 🔋 Battery drain issues - 🐛 Pairing problems **Commonly reported bugs** - Hearing aid compatibility issues - Unreliable program switching - Inaccurate battery level reporting **Most requested features** - Dark mode option - More granular EQ controls - Improved Apple Watch integration - Automatic reconnection - Better usage tracking ## Newest reviews (14 of 1,624) ### 3/5 — Incomplete *2026-08-30, version 1.8.0* It's simple to use. Strangely some of the facilities such as pre-sets such as 'speech in noise', induction loops and the default settings have to be added by the shop. It's a bit like buying a car and finding that you have to go back to the dealer for tyres. There should be an 'app store' equivalent for Oticon. These hearing aids are mine I don't rent them. I'd like to be in control of my own property. ### 4/5 — Sound adjustments *2026-08-29, version 1.8.0* Sound adjustments are minimal!! ### 3/5 — Better at connecting to aids for battery power *2026-08-28, version 1.8.0* Better at connecting to aids so can see battery remaining ### 4/5 — Almost perfect app *2026-08-26, version 1.8.0* The app is great for controlling the volume and sound settings, but it resets to default settings every time you charge it. ### 4/5 — Great but 1 thing missing *2026-08-25, version 1.8.0* I like the app, it’s very convenient. I just wish I could turn off the Bluetooth to my hearing aids so I don’t have to turn it off on my phone when I want to share something with sound. ### 4/5 — Review *2026-08-24, version 1.8.0* I no longer see volume numbers. Just two bars. Liked it better when it showed volume by number ### 2/5 — Resent update *2026-08-24, version 1.8.0* The app was working perfectly. I’ve been using it for years. Suddenly, they decided to put out an update just recently. And now I lose connectivity all the time. Either my left goes out or my right will go out for no reason at all. I follow their instructions on how to reconnect, but it rarely works. They need to ditch the update and go back to the original app. ### 2/5 — Not too bad BUT UNRELIABLE *2026-08-22, version 1.8.0* OK this app works can well enough, BUT… 1. It is poorly designed visually and unimpressive BUT it works, when it works. It will NEVER win an award for graphic design. That is not a big deal - 2. I had to download load it twice to get the option to select program options. Once that issue was resolved, I was pleased. 3. Day 2. However: It vanished from my watch. On the iPhone (11pro) it could not connect to the left ear even though the battery was still OK. Even replacing the battery meant that the options for Program 1 general, Program 2 Music, and Progam 3 Headphones - were no longer there AGAIN! So back to square one. Download the watch App AGAIN. Restart the phone. Now we are back. 4. Day 3 Connection has been sort of OK but it is so much more work than the old version of the app…… Why the change if it is LESS STABLE? 5. The interface remains clumsy but the UNRELIABILITY IS NOT GOOD. You can now find your hearing aids if you misplace them. 6. Oticon need to up their game! 7. If this is not fixed soon I will be hunting for a different brand of hearing aids. 8. Keeps defaulting to really loud. ### 3/5 — Love/dislike *2026-08-21, version 1.8.0* I’ve never had something that I liked so much but have had so many problems with. I have gone back to have these replaced twice not including another 10 to 12 times repaired ### 2/5 — Less Than Optimum *2026-08-18, version 1.8.0* Turning volume up does not increase my hearing capabilities. Also can’t hear people talking who are next to me. ### 2/5 — Check your customer service once in a while. *2026-08-17, version 1.8.0* I’ve sent questions via my phone twice over the last month. NO ANSWER. ### 5/5 — Loving my Oticon Hearing Aids *2026-08-15, version 1.8.0* I really didn’t know what I was missing in conversation with others. I have gone through years of pretending I understood what was going on around me. No more… I can hear clearly now with my Oticons. ### 5/5 — Great App *2026-08-15, version 1.8.0* Super helpful user friendly ### 5/5 — Easy to use *2026-08-15, version 1.8.0* Gives you the information you need for your hearing aids. Allows for easy adjustment. I used the help and support line and got speedy and very useful advice. ## Most critical reviews (10 lowest-rated) ### 1/5 — Problems *2026-08-28, version 1.8.0* Constantly having trouble pairing. Got brand new ones and had a bad wire When they do work they are great. Numerous problems. Cant get a hold on tech office where i purchased them . Bad office practices. They have been bought out hopefully for the good ### 1/5 — Right hearing aid *2026-08-25, version 1.8.0* Keeps going out have returned and keeps going out. Now no sound after a few days. The office is great but a long way out of the way ### 1/5 — It sucks *2026-08-23, version 1.8.0* It disconnects constantly even while in use. It used just be when I initially put my hearing aids in daily. Now it’s at least 4 times a day during the day and right now I can’t even get the left one to connect! 🥴 ### 1/5 — Pairing *2026-08-21, version 1.8.0* Cannot pair ### 1/5 — Not working! *2026-08-21, version 1.8.0* I've only had these for about a month and the left one stopped working a couple days ago and I can't get it working again. Very disappointed in the quality ### 1/5 — Ask too many times *2026-08-20, version 1.8.0* Every day I opened the app asking you to do a review if I open it 15 times today 15 times it ask! Stop ### 1/5 — Not what I expected *2026-08-14, version 1.8.0* These hearing aids are horrible in a crowd. They just amplify noise from everyone I have almost no control. Go back and give users with the technical ability to have the control over the hearing aids. One size doesn’t fit all. I’m going back to resound. ### 1/5 — Excellent *2026-08-11, version 1.8.0* Love that I can pair my hearing aids to my IPhone for my music and when I have meetings/huddles I can use my hearing aids instead of using headphones. I also love that it’s Bluetooth compatible. ### 1/5 — Connections *2026-08-10, version 1.8.0* Most times App does not accuratetly show if hearing aids are on or off. And sometimes it will connect hear aids with phone, often only one side and mostly not at all. Very poor connection compared to Starkly ### 1/5 — Slow to develop basic features *2026-08-09, version 1.8.0* The Oticon Companion app feels slow to adopt basic features that should be expected from a modern hearing-aid platform. There is no integration with Apple Health, no support for controlling hearing-aid functions through Apple Shortcuts, and no ability to create schedules or reminders to automatically change settings at specific times of the day. For such an expensive and sophisticated piece of hardware, the software experience should be much more capable. Oticon makes excellent hearing aids, but the Companion app does not feel on par with the quality or price of the hardware. Better integration with the Apple ecosystem and basic automation capabilities would make a significant difference in the overall user experience. ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional Support *2026-08-29, version 1.8.0* Just upgraded to a new set of Oticon Hearing Aids and had some questions about them. Response was very quick and very informative. Highly recommend this brand. ### 5/5 — App so helpful! *2026-08-29, version 1.8.0* I love my Oticon hearing aids and I don’t have to adjust them much, but when I do, the app makes it so easy. I love using my music program to stream music through my hearing aids, and I don’t have to worry about mashing the button correctly to get it to change programs. ### 5/5 — Meeting requirement *2026-08-28, version 1.8.0* Without these I may as well not attend larger work meetings. ### 5/5 — Veteran loves this app! *2026-08-28, version 1.8.0* I've been using this app for 18 months. I've tried four other products, but this is by far the best. Great for music streaming, outdoor Nature sounds, conversation. ### 5/5 — Exceptional! *2026-08-28, version 1.8.0* Well, having a weekend just relaxing around home and trying to listen to my Bluetooth outdoor speaker I was frustrated as it turns out my Oticon Zeal’s frequency were overlapping making it near impossible to use the speaker! After trying many different adjustments to the Zeals and referring to the users manual I tapped into the Companion App on my phone and approached customer support. Well, blow me down with a feather- I was astonished to get a reply keeping in mind this was a weekend! After 2 or 3 goes, I was finally given the information that I needed to have the speaker working brilliantly with my Zeals still in my ears! Awesome, wasn’t expecting that! DGR is Very Happy, thank you Oticon! Said in real world time as it happened! Darren. Zeals frequency was giving my speaker ### 5/5 — Great Service *2026-08-26, version 1.8.0* I had an issue with my hearing aids, I contacted them on line and the service was first class. Precise, clear and accurate information given I was up and running in no time. I am very grateful Thank you ### 5/5 — Relatively Intuitive *2026-08-26, version 1.8.0* Menus are generally easy to follow but not always, particularly when it comes to Bluetooth. I like being able to check battery status and adjust the volume. ### 5/5 — Oticon miniRite e2 aids *2026-08-23, version 1.8.0* Software Companion works very well in 99% of the time! No comparison to any & all others-tried them all!! PROBLEM? Product cost so prohibitive when replacing lost aids…and once aid is without power, they are impossible to trace/find!! ### 5/5 — Great Options *2026-08-21, version 1.8.0* Excellent clarity. Easy to use. Just needs more bass. ### 5/5 — Great App and Good Functionality *2026-08-19, version 1.8.0* I love how much this app helps to control my hearing aids. I like the premium functionality that I get to help me hear the world around me. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*