# OTR App - Coffee & Fuel Deals — user reviews > 348 indexed App Store user reviews of OTR App by ON THE RUN PTY LTD, rated 4.48/5 from 7,828 ratings. - Source: https://appshunter.io/ios/app/otr-app-coffee-and-fuel-deals/id1021882870/reviews - App overview in markdown: https://appshunter.io/ios/app/otr-app-coffee-and-fuel-deals/id1021882870.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of OTR App? Overall sentiment: positive **Pros** - 🚀 Convenient and easy to use - 💰 Great discounts and savings - 🏆 Winning free fuel and other prizes - ☕ Excellent coffee and food options - 🚗 Scan and pay at the pump **Cons** - 🐛 App crashes and performance issues - ⏱️ Long wait times for orders - 💳 Refund and order issues - 🚫 Unavailable or incorrect menu items - 🚽 Poor restroom cleanliness **Commonly reported bugs** - App freezing and loading problems - Payment processing failures - Incorrect order fulfillment - Syncing issues between app and in-store **Most requested features** - Customizable coffee orders - More payment and ordering options - Improved order tracking and notifications - Better integration with loyalty/rewards program ## Newest reviews (13 of 348) ### 4/5 — Fuel Price *2026-08-03, version 4.4.1* OTR, during these cost of living times issues you make it that little bit easier for me, I will wherever possible fuel up at OTR regards, Peter A. Devonport Tasmania ### 5/5 — OTR for fuel *2026-08-02, version 4.4.1* Love the convenience of this app and the savings it gives our family! Well done OTR ⭐️⭐️⭐️⭐️⭐️ ### 4/5 — fSA *2026-08-02, version 4.4.1* Convenient if you have kids with you ### 5/5 — A Fantastic Surprise! *2026-08-01, version 4.4.1* I’ve been using the OTR app because it’s so easy and convenient. I simply pull up to the pump, scan the QR code with the app, and fill up—it’s quick and hassle-free. I had no idea there was even a promotion for free fuel, so winning a free tank was an incredible surprise! I honestly couldn’t believe it at first. It really made my day, and I’ll definitely keep using the app. Thanks, OTR! ### 5/5 — Great System *2026-07-29, version 4.4.1* I use OTR every fill. Service stations are always clean, paying at pump with app is a no brainer and you always get a discount. ### 5/5 — Big Savings! *2026-07-28, version 4.4.1* Unexpectedly got 10c a litre off my fuel! Love to ease of this app and that it saves me $$$ at the pump. ### 5/5 — Love this app.. *2026-07-25, version 4.4.1* Love the discounts they give, often 6c off per litre but l recently got 10c per litre off and also the convenience of not having to run into the store to pay..🩷🩷 ### 5/5 — review *2026-07-23, version 4.4.1* best service otr ### 5/5 — 10c off a litre *2026-07-22, version 4.4.1* Wow, I highly recommend the OTR app, you never pay the pump price and some times you can make great savings. ### 5/5 — Jiyan service *2026-07-18, version 4.4.1* I was extremely impressed with JIYAN this morning when I got my coffees. He was by himself and was getting smashed trying to serve and make coffees at the same time and he was even able to spot a woman stealing chocolates and lollies unfortunately he couldn’t stop her as she legged out the door but he did manage to let her know he saw her again staying composed and juggling a hectic morning. He deserves recognition for his service ### 5/5 — Loving the ease of pay by app *2026-07-17, version 4.4.1* Loving the ease of paying by the app and OTR cheapest fuel in our area ### 5/5 — Luv the App *2026-07-16, version 4.4.1* I hate going into a petrol station to pay for fuel so love the OTR App as so easy to use plus cents off ### 2/5 — Great way not to get discount fuel *2026-07-15, version 4.4.1* So I’ve scan the barcode on the pump. Then start pumping fuel like the app says but when I put the nozzle back when done the app won’t recognise that I am done and I end up having to go into store to pay and don’t get the fuel discount this has happened twice at my local ort and once at ready express ## Most critical reviews (10 lowest-rated) ### 1/5 — Jon *2026-08-16, version 4.4.4* App problems with reward app again ### 1/5 — Misleading *2026-08-14, version 4.4.4* You have to wait 24hrs to get the discount. Wasn’t visible on the app either. So quite misleading in my opinion. ### 1/5 — Broken fuel offering *2026-08-10, version 4.4.4* Not good enough. APP has been broken for 2 months doesn’t work at the bowser as advertised. Missing out on fuel discounts here which lure me from further away. Unacceptable. Each time I’ve had to go into the station to pay the issue has been acknowledged by staff which means this remains unresolved for 2 months. Luring me there with pretence of a self-serve discount whilst knowing the app is broken (no in-app notification) is tantamount to false advertising ### 1/5 — Terrible app *2026-08-01, version 4.4.1* I have tried to link cards, pay for petrol even the people in store struggle with this thing disappointing love the store but if I can’t get petrol I will just go these where ### 1/5 — Difficulty in using *2026-07-30, version 4.4.1* I followed instructions exactly, got the appropriate responses from in the app but got no fuel discount despite having one. This was the third time I had issues, the first time I had an activated flybuys fuel voucher and apparently this overrides the otr app or so I was told when I phoned. The second time I used the camera in the phone to scan not going from the app so I presumed that was my fault but I did everything right the third time. I am used to using apps and don’t have problems but this one has beat me ### 1/5 — Requires additional work *2026-07-23, version 4.4.1* The fuel payment system is illogical, prompts dont match stages of payment and the staff in store aren’t able to give direction on its use, as they can’t use it themselves. Don’t waste your time ### 1/5 — Winner !! *2026-07-17, version 4.4.1* Love the convenience of this app. Still worried someone is going to run after me as I drive off ….. even though I’ve paid at the pump 😂 ### 1/5 — Car wash *2026-07-08, version 4.4.1* Car wash was a a second rate effort I cleaned it again by the pumps If it costs $20 do a $20 job not a $5 job ### 1/5 — Port Wakefield *2026-07-06, version 4.4.1* Too few staff - busy n too few staff for traffic ### 1/5 — Fuel *2026-07-05, version 4.4.1* Cannot work for fuel. It is third time. ## Most praised reviews (10 highest-rated) ### 5/5 — Exceptional Customer Service *2026-08-31* Visited your Port Wakefield store twice over the last 4days and each time I was lucky enough to be served by Fredrica aka Fred her thoughtfulness and kindness was was exceptional after enquiring about the purpose of our trip I told her we were travelling to Wallaroo to visit our daughter in law who is in palliative care at the Wallaroo hospital. She told us to sit down and she would bring our order out which she did together with a couple of doughnuts to help cheers us up. Upon visiting again today she remembered us enquired as to how we were feeling. **Developer response:** Thank you for your review. If there is anything we can do to turn your review into 5-stars, let us know at OTRAppSupport@otr.com.au. We are continuously striving to make the app better and your feedback helps us achieve that. The OTR App team. ### 5/5 — Love it - very impressed *2026-08-21* First time OTR App user for fuel, and I must say, I was surprised in a good way. I initially downloaded it for the car wash a few months ago and hadn’t really thought about the other uses since. I happen to be passing the same location at a time I needed to fill up. I love a discount on anything, but yet again I seemed to have forgotten my RAC card. Anyway, opened the app after pulling up to the pump and gave it a go. So easy to use and to my surprise I got an even better discount than I would have with my RAC card. Very happy with that. Then it felt kind of naughty driving away without having gone into the shop like I’m used to hehe. Great experience and I’ll be using it all the time now. ### 5/5 — Fuel discount *2026-08-19, version 4.4.4* Got 10c discount last night which made a huge difference. Thanks heaps, hope it happens again very soon. ### 5/5 — Fuel Deal *2026-08-18, version 4.4.4* What an amazing surprise to have won 20c off my fuel yesterday using the app to dispense and pay for my petrol. Thank you OTR! I won’t go anywhere else, especially as by using the app I always get 6c off my fuel purchases. It’s so easy to use too! ### 5/5 — Seth *2026-08-16, version 4.4.4* OTR App fuel scan and pay is convenient AND got 20c fuel discount which is better than EG / Woolies or 7/11. No complaints ### 5/5 — Fuel *2026-08-16, version 4.4.4* Very easy to fill and pay. Plus great discounts ### 5/5 — Fulham Gardens Drive Through *2026-08-06, version 4.4.4* Great staff - excellent coffee and always served with a smile ### 5/5 — Petrol *2026-08-05, version 4.4.1* Great app!! Easy to use, smooth transaction, and the 20¢ per liter discount was a fantastic bonus. Very happy with the experience. Thank you ### 5/5 — Love it *2026-08-04, version 4.4.1* This is a great service, it makes getting petrol so quick and easy ### 5/5 — Loving the rewards *2026-08-03, version 4.4.1* 10c off a litre the last 2 times. It’s so easy to use the app. I’m really happy so far. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*