# OTR EV — user reviews

> 13 indexed App Store user reviews of OTR EV by ON THE RUN PTY LTD, rated 1.30/5 from 20 ratings.

- Source: https://appshunter.io/ios/app/otr-ev/id6474155157/reviews
- App overview in markdown: https://appshunter.io/ios/app/otr-ev/id6474155157.md

## Newest reviews (2 of 13)

### 1/5 — Fails to allow setting up an account

*2024-08-09*

Gives an onboarding error when trying to set up an account. Complains non-specifically about data I have provided. Pretty sure data is all in order.  Frustrating….

### 1/5 — Can’t use

*2024-03-29*

Error creating account

## Most critical reviews (10 lowest-rated)

### 1/5 — App doesn’t work

*2026-05-31*

The app is completely broken. You can’t add an account. You can’t delete an account. You can’t add money to it and when you get to the charging station, you can’t actually charge your vehicle.

### 1/5 — It sucks!

*2026-05-17*

Doesn’t allow me to create account

### 1/5 — Rubbish

*2026-05-04*

Would be good if you could create an account the app is trash.

### 1/5 — Signup Failed

*2026-04-17*

Can’t create an account in the app, prevented us from recharging

### 1/5 — So Backwards

*2026-03-30*

CANNOT REGISTER
No wonder why no one uses the EV at OTR

### 1/5 — Terrible

*2026-02-21*

Create account & then when attempting to sign in again advised account name or password invalid. Unable to reset password.
Create new account with different username & same story. No contact or assistance onsite. Add the fact it is expensive against other providers I have just given up!

### 1/5 — Can't add credit card

*2025-12-29*

Good reason to avoid these charging stations at all costs

### 1/5 — Onboarding failed. Check input data.

*2025-05-03*

Like all the others have said, you can't create an account so you can't charge your car. This might suggest you've got an existing account rather than trying to create a new account again with the same details.

### 1/5 — Unable to login

*2024-09-28*

I have used the OTR EV app multiple times previously, now I have been logged out and neither my regular OTR nor my  OTR ev account will let me in. Oh and for good measure, nowhere on the app to send off a request for assistance.

### 1/5 — Can’t set up an account

*2024-08-11*

Error when finishing account set up.

## Most praised reviews (1 highest-rated)

### 3/5 — Works fine though collects an obscure amount of data

*2026-02-27*

The app worked fine, seems they fixed the account issue other reviews mentioned, shouldn’t need my email, address, and full name for an app where you scan a QR code and bill a credit card. Does allow you to find otr’s with a plug and shows there status which is nice, but everyone’s gonna use PlugShare anyway.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*