# OTRS — Do It Your Way - OTRS 8

> Mobile access for OTRS systems to manage team communication and workflows on the go. (iPhone/iPad app by OTRS Inc..)

- Source: https://appshunter.io/ios/app/otrs/id383841790 (this page in markdown: same URL + `.md`)
- Developer: [OTRS Inc.](https://appshunter.io/developer/383841793)
- Category: Business, Productivity
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings · 18 written reviews indexed
- Age rating: 4+
- Requires: iOS 10 · 43 MB
- Languages: American English
- Released: 2010-08-09
- Data updated: 2026-06-05
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/otrs/id383841790/reviews.md

## What is OTRS?

OTRS adds structure to the communication and workflows of your team. If you aren't already using it to be more productive, try it today by visiting otrs.com.

This app allows you to access existing OTRS systems so that you can take requests and customer information on-the-go. Perfect for field service agents or for keeping an eye on things while away from the office. 

App features:

- Notifications, customer data and quick overviews available at all times.
- Multiple account support, with one-tap to switch between them.
- Secure storage of user credentials on your device.
- Built-in browser support for accessing mobile version of the agent interface.
- Support for two-factor authentication methods.

## Key features

- Mobile OTRS system access
- On-the-go request management
- Customer data access
- Notifications and quick overviews
- Multiple account support
- Secure credential storage
- Two-factor authentication support

## Recent user reviews (10 of 18)

All indexed reviews: https://appshunter.io/ios/app/otrs/id383841790/reviews.md

### 4/5 — Nice

*2015-01-22*

Works great for manage tickets while away from desk.

### 1/5 — No longer working

*2013-09-23*

This app no longer works as of iOS7. Needs an update. In fact, needs to be an iPad app.

### 1/5 — IOS7 appears to have broke this application

*2013-09-19*

Was working until I upgraded to iOS7, now, when I get to the main screen (Queue View, Status View, etc.) I tap any of those six icons, and it closes the app and dumps me back out to the main IPAD screen.... 

And why is that not an IPAD version?

### 4/5 — Great App

*2013-04-28*

Everything is great except the screen size for iPhone 5. Please correct it.

### 5/5 — Good

*2012-06-11*

Pretty helpful.

### 4/5 — Needs Notifications

*2012-05-25, version 1.0.3*

If you could integrate this App with the iPhone notification centre the you would be on a real winner! Having to constantly check for new jobs or changes to jobs is quite tedious.
Other than that, great job...

### 2/5 — Could be better

*2012-04-13, version 1.0.3*

Needs some work. Can't wait until its fully featured

### 5/5 — Fantastic app on the move

*2012-01-02, version 1.0.3*

I use this app while out of the office, it Installed first time on the server side and works really well on the iPhone.

### 3/5 — Hyperlink capabilities not supported

*2011-10-11*

Overall, this is a good app but it appears to be missing basic features such as:
1.) the ability to click on hyperlinks
2.) ability to click on a phone number and open the phone dialer
3.) ability to click on an address and open google maps.

I look forward to future improvements

### 5/5 — Great app

*2011-05-01, version 1.0.3*

Fantastic app! Thanks guys - hoping to access attachments if possible.

## Frequently asked questions about OTRS

### What is OTRS used for?

OTRS is used to add structure to the communication and workflows of a team. This mobile app allows users to access existing OTRS systems to manage requests and customer information remotely.

### Can I use OTRS on multiple devices?

The OTRS app is available for iPhone, iPad, and iPod. It supports multiple account access, allowing you to switch between them with a single tap.

### Is OTRS secure for my credentials?

Yes, OTRS offers secure storage of user credentials directly on your device. It also supports two-factor authentication methods for enhanced security.

### Does OTRS have ads?

No, OTRS does not contain advertisements. The application is free to use and does not display any ads.

### How often is OTRS updated?

The latest version of OTRS is 8.0.12, which was last updated on August 28, 2023. Updates typically include improvements to functionality and stability.

### What is the user rating for OTRS?

OTRS has a perfect rating of 5.0 stars based on one review. This indicates a highly positive user experience among its current users.

### Can I access OTRS offline?

The description focuses on accessing existing OTRS systems, implying an active internet connection is required to sync data and manage requests on the go.

### What age rating does OTRS have?

OTRS has an age rating of 4+, making it suitable for a wide range of users. This rating suggests no mature content is present.

## Version history (last 5 releases)

### 8.0.12 — 2023-08-28

Enhanced error messages.

### 8.0.11 — 2022-08-30

- Fixed logo size in navigation bar.

### 8.0.10 — 2022-08-24

- Switched navigation buttons from right to left position.
- Changed icon color and splash screen size.
- Added new close button.

### 8.0.9 — 2022-01-31

Updated to newest version. 
Fixed bug where accounts could not be saved anymore after making changes.

### 8.0.8 — 2021-05-27

Ready to be used with the newest version of OTRS.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*