# OTRS — user reviews

> 18 indexed App Store user reviews of OTRS by OTRS Inc., rated 5.00/5 from 1 ratings.

- Source: https://appshunter.io/ios/app/otrs/id383841790/reviews
- App overview in markdown: https://appshunter.io/ios/app/otrs/id383841790.md
- Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0

## Newest reviews (2 of 18)

### 4/5 — Does what it says on the tin.

*2010-08-27, version 0*

No problems.

### 4/5 — Been waiting for this - and it Works great

*2010-08-10*

Used it on both an iPad and iPhone 3GS w/ios4 - both worked great. 

As-is it will be of great use to me and my staff as we all have at least one iDevice per tech.  I Look forward to future updates that will hopefully include some ticket search capabilities, attachment capabilities (would be awesome to attach from camera roll or goodreader etc. into a new phone ticket), and better landscape support for menu button page, and hopefully full use of iPad screen real-estate  :)

Great work as usual

## Most critical reviews (10 lowest-rated)

### 1/5 — No longer working

*2013-09-23*

This app no longer works as of iOS7. Needs an update. In fact, needs to be an iPad app.

### 1/5 — IOS7 appears to have broke this application

*2013-09-19*

Was working until I upgraded to iOS7, now, when I get to the main screen (Queue View, Status View, etc.) I tap any of those six icons, and it closes the app and dumps me back out to the main IPAD screen.... 

And why is that not an IPAD version?

### 2/5 — Could be better

*2012-04-13, version 1.0.3*

Needs some work. Can't wait until its fully featured

### 3/5 — Hyperlink capabilities not supported

*2011-10-11*

Overall, this is a good app but it appears to be missing basic features such as:
1.) the ability to click on hyperlinks
2.) ability to click on a phone number and open the phone dialer
3.) ability to click on an address and open google maps.

I look forward to future improvements

### 3/5 — IT Specialist

*2011-03-19, version 1.0.3*

Great APP, can't wait for more options...

### 4/5 — Nice

*2015-01-22*

Works great for manage tickets while away from desk.

### 4/5 — Great App

*2013-04-28*

Everything is great except the screen size for iPhone 5. Please correct it.

### 4/5 — Needs Notifications

*2012-05-25, version 1.0.3*

If you could integrate this App with the iPhone notification centre the you would be on a real winner! Having to constantly check for new jobs or changes to jobs is quite tedious.
Other than that, great job...

### 4/5 — Fantastic

*2010-12-24, version 1.0*

A fantastic app, no major complaints. Has a few bugs and annoyances but for a free app this is absolutely gorgeous. Thanks for making it for the iPhone!!!!!

I only wish it were a universal app so it'd work on the iPad utilising the full screen. Thats where one would use such an app.

### 4/5 — Great App

*2010-11-11, version 0*

This is a great app, it's very quick and easy to use once set up! The only feature I would like to see is the ability to create a new customer. You can create a new ticket but only for existing customers in the database. Other than that all is good.

## Most praised reviews (6 highest-rated)

### 5/5 — Good

*2012-06-11*

Pretty helpful.

### 5/5 — Fantastic app on the move

*2012-01-02, version 1.0.3*

I use this app while out of the office, it Installed first time on the server side and works really well on the iPhone.

### 5/5 — Great app

*2011-05-01, version 1.0.3*

Fantastic app! Thanks guys - hoping to access attachments if possible.

### 5/5 — Great app.

*2010-09-04*

Great app

### 5/5 — Wow

*2010-08-11*

Großartige App.! War lange fällig!

### 5/5 — IT Administrator

*2010-08-09*

Great app! I've been looking forward to this for a while. Thanks and keep up the great development into 3.0.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*