# Otter Go — user reviews > 21 indexed App Store user reviews of Otter Go by Otter App, rated 4.60/5 from 946 ratings. - Source: https://appshunter.io/ios/app/otter-go/id1635778208/reviews - App overview in markdown: https://appshunter.io/ios/app/otter-go/id1635778208.md - Rating breakdown: 5★ 808 · 4★ 32 · 3★ 22 · 2★ 5 · 1★ 79 ## What do users think of Otter Go? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Helpful for checking performance and operations - 🚀 Well-designed and easy to use **Cons** - 🐛 Unstable integration with delivery platforms leading to missed orders - 🐛 iPhone app has limited functionality compared to Android - 🐛 Latency issues and incorrect store status - 🐛 Integrations are never correct, leading to order cancellations and lost money **Commonly reported bugs** - App never accepts the user ID and password - App is completely useless and never works - Shows all stores offline when they are online **Most requested features** - Add ability to pause and change prep time - Add ability to view net sales - Add ability to quickly switch between locations - Add camera view in the app - Add option to view individual orders - Add menu management in the app - Add ability to pause and unpause stores in the app - Add ability to clear notifications - Improve notification functionality to show more details ## Newest reviews (1 of 21) ### 2/5 — Very limited capabilities Needs work. *2023-11-05* Pros Pretty good for viewing a single location hourly and daily sales. Nice to see real time sales. Cons No camera view available in app. Viewing locations separately is difficult. You have to uncheck every brand for a location you want to view, Not easy at all. No option to view by net sales instead of gross. No option to view individual orders. No menu Managment in the app No way to pause and unpause stores in the app. No way to clear notifications. Tapping on notifications doesn’t take you anywhere (if the notification says order canceled, you should be able to click on it and have it show you the exact order). It used to say if any stores were paused or closed, that has vanished Please keep improving the app! It could be so much better! ## Most critical reviews (10 lowest-rated) ### 1/5 — Never *2024-12-27* Don't ever get involved with this company, it will be the mistake of your life. ### 1/5 — Too many missed orders *2024-10-29, version 1.68* The app concept is great, but there are too many issues. We’ve had several customers calling about orders placed over two hours ago that still hadn’t arrived, which can be a major setback during peak hours. The integration with the delivery platforms seems unstable, leading to frequent missed orders. ### 1/5 — iPhone App doesn’t have all options enabled *2024-10-14* Very inconvenient to always go to web browser to see all options, iPhone app doesn’t have all options however android app has many options available ### 1/5 — Latency and incorrect status *2024-04-02* Shows all stores offline when they are online ### 1/5 — Nul *2024-03-18, version 1.61* Aucune aide après une semaine d appels! Rien ne fonctionne et n’a jamais fonctionné et aucune tablette reçu a fuir ! ### 1/5 — Awful! *2024-02-19* Integrations are never correct, cancelling orders and losing me money and customers. ### 1/5 — Very limited *2024-02-11* Please add one of the most important metrics - NET SALES. Why can’t we view net sales??? Also it’s a mess separating locations. Individually selecting each locations stores to view them separated is not kosher. ### 1/5 — Completely useless *2023-08-15, version 1.58* It never works despite the new update ### 1/5 — There is always issue signing in. *2023-06-28* The app never accepts the user id and password. There is always an issue signing in doesn’t matter where from(web/app). There is an issue signing in from Google Chrome, as if that was not enough, now their own app isn’t working since last few months to sign in. Made me change password 2 times already and couldn’t sign in, same password works for web version(MS Explorer/Edge or Apple Safari). **Developer response:** Hey there Chintan! So sorry to hear about this. Do you mind giving us a call at (704) 396-8837 so we can assist you? Thank you. Alex ### 1/5 — There is always something wrong with it *2023-05-20* Things are always btoken **Developer response:** Hey there Jay! I hope you're having a good day. So sorry to hear that you've been having some issues within our app. We would love to hear more about anything broken you've encountered so we can resolve it ASAP. Mind dropping me a note at brandcontent@tryotter.com with some more information on this so our team can make the necessary improvements? Also wanted to let you know that our support team is at your service 24/7 at +1 (704) 396-8837. Thanks so much. - Alex ## Most praised reviews (10 highest-rated) ### 5/5 — Finally it’s awesome! *2025-12-24* Thanks for the update! WAY BETTER NOW! ### 5/5 — Amazing app! *2025-12-23* I can use this app daily to check performance and for operations. No need to use my computer. Really well designed and easy to use… ### 5/5 — Easy to use *2025-12-23, version 2.1.5* It’s useful for whenever I’m not at my restaurant. I like the way it’s set up so I can 86 items and check my sales. ### 5/5 — Awesome *2024-01-14, version 1.61* Greatest app ### 5/5 — Super helpful and convenient *2022-11-18* I love that I can now access my Otter account from my phone! **Developer response:** Hi Annita! Thanks so much for the feedback. Super excited to hear that you've been liking our new app. Looking forward to continued growth alongside your restaurant. Thanks again! - Alex ### 5/5 — Essential for any restaurant that’s doing online food delivery *2022-11-18, version 1.0.1* Helps me know everything about my restaurant business — analytics about how my products are selling across all the online food delivery platforms and sends me notifications whenever my stores go offline on doordash, ubereats, and more. ### 3/5 — Helpful, but lacking many things. *2025-02-11* Please add ability to view NET SALES and a way to quickly switch between locations when viewing sales. ### 3/5 — Needs more features *2025-02-10* Otter is a nice service with a robust Android app. The iOS app however is very limited in functionality and is fairly useless. ### 3/5 — Helpful, but lacking many things. *2025-01-18* Please add ability to view net sales and a way to quickly switch between locations when viewing sales. ### 2/5 — Mission features *2026-02-05* The old version was better because it has the option to pause an change prep time!! I really miss this feature!! **Developer response:** Hi there — thanks for the feedback, and sorry for the frustration. Good news: we've added the option to pause and change prep time back into the latest version of the app. To find it: tap the Storefronts card on the home page, then tap the storefront you want to edit. Please update when you get a chance and let us know if it works the way you remember. Reviews like yours genuinely shape what we prioritize, so thank you for taking the time to write it. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*