# Ounass Luxury Shopping اُناس — Luxury Fashion Online Shopping

> Online luxury fashion and lifestyle shopping platform for the Middle East. (iPhone/iPad app by Al Tayer Insignia LLC.)

- Source: https://appshunter.io/ios/app/ounass-luxury-shopping/id1201717043 (this page in markdown: same URL + `.md`)
- Developer: [Al Tayer Insignia LLC](https://appshunter.io/developer/1201717042)
- Category: Shopping, Lifestyle
- Price: Free
- Rating: 4.60/5 from 23,839 App Store ratings · 293 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 112 MB
- Languages: American English, Arabic
- Released: 2017-04-11
- Data updated: 2026-08-28
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/ounass-luxury-shopping/id1201717043/reviews.md

## What is Ounass Luxury Shopping اُناس?

The Middle East’s Definitive Home of Luxury. Shop women, men and kids clothing, shoes, bags, accessories, fine jewellery, beauty and home from the best international and local designers. 

Why our customers shop at Ounass:
2-hour delivery in Dubai 
Free delivery and returns (T&Cs apply)
The best offers and exclusive sales (enable Push Notifications to be alerted)
Apple Pay for fast and easy checkout
Over 2,000 luxury brands
Exclusive designer collections you won’t find anywhere else 
Luxury packaging 
Complimentary Personal Shopping 
WhatsApp our Customer Care team 7 days a week 
Ramadan Shop and Eid Gifting 
Wedding Shop  

Popular designer brands available at Ounass: 
Gucci
Valentino 
Saint Laurent
Balenciaga 
Prada
Chloé
Miu Miu
Dolce & Gabbana 
Fendi
Off-White 
Bottega Veneta 
Skims

Ounass launched 15.12.2016 as Al Tayer Group’s first, exclusively digital, luxury e-commerce site. The Definitive Home of Luxury, Ounass boasts the widest range of top-tier designers throughout the Middle East. 

Ounass is dedicated to impeccable local talent and local service alike, currently operating exclusively within the Middle East. Based in the new capital of fashion, Dubai, we provide a 2-hour delivery service within Dubai as well as express delivery to GCC countries. 

Our extensive array of evening gowns and coveted seasonal pieces will arrive in our elegant signature packaging. An easy returns procedure can be coordinated by our exceptional Customer Care team (available from 10am-10pm, 7 days a week). You can also benefit from our complimentary Personal Shopping service which is tailored to suit your specific needs.

## Key features

- Shop women, men, and kids luxury fashion
- Extensive range of accessories and fine jewelry
- Beauty and home decor selection
- 2-hour delivery in Dubai
- Free delivery and returns
- Exclusive designer collections
- Complimentary Personal Shopping service

## What do users think of Ounass Luxury Shopping اُناس?

Overall sentiment: mixed

**Pros**

- 🚀 Fast and reliable delivery
- 👍 Great user experience
- 💡 Innovative 2-hour delivery
- 🤩 Excellent customer service

**Cons**

- 🐛 Inconsistent quality control
- 🤖 Robotic and unhelpful customer support
- 💰 Overpriced compared to competitors
- 🤔 Unclear return/refund policies
- 🚫 Failure to honor delivery promises

**Commonly reported bugs**

- Frequent app crashes and freezes
- Incorrect product descriptions and availability
- Issues with the return and refund process

**Most requested features**

- Improved navigation and filtering options
- Ability to separate gift items in cart
- Expansion to more countries and regions
- Addition of more high-end luxury brands

## Recent user reviews (10 of 293)

All indexed reviews: https://appshunter.io/ios/app/ounass-luxury-shopping/id1201717043/reviews.md

### 2/5 — سائق ارامكس

*2026-08-02, version 2.224.0*

بصراحه سائق ارامكس وصل بدون جهاز شبكه ولا دفع اون لاين وكلامه كثير ومزعج ومو فاهم اي شي ووضعه مخيف بصراحه

### 5/5 — Very good app and good company

*2026-08-01, version 2.224.0*

Various categories with good deals and prices. Easy return and exchange . Very satisfied

### 1/5 — Return items

*2026-07-23, version 2.223.0*

Very disappointing customer service.

I contacted the company more than 10 times regarding my issue through phone calls, emails, and messages. Every single time, I was told that my request had been forwarded and that someone would get back to me. Unfortunately, nothing ever happened.

I kept receiving the same promises with no action, no follow-up, and no resolution. The lack of communication and accountability is extremely frustrating and unprofessional.

I expected a much better level of customer service. Based on my experience, I cannot recommend this company.

### 1/5 — Very bad Logistics x customer service

*2026-07-15, version 2.222.0*

miscommunication and lack of locating and tracking client communication when changing address happened. Order will never be received despite being a premium service.

### 1/5 — Low quality service

*2026-07-14, version 2.222.0*

Low quality delivery service as I get my order opened by the delivery company also it was a gift to someone  😑😑

### 1/5 — .

*2026-06-30, version 2.220.0*

Order is not received from 1 month ago refund also is not received though i asked for it.. emails are not answered from one week

### 5/5 — Best shopping app

*2026-06-28, version 2.219.0*

Best app , best choices and amazing service

### 1/5 — الطلب تالف

*2026-06-10, version 2.218.0*

الطلب وصل تالف والأغراض كلها مرمية جوا البوكس البني فوق بعض و التغليف سيئ كاني طالبة من موقع عادي افكر ما اكرر التجربة مستوى خدمتهم صار سيئ 
لكن خدمة العملاء ممتازين لكن الموقع لايحترم العميل الطلب كان هدية و ماوصل حتى مااعتذرو

### 2/5 — Not honest

*2026-05-27*

You show that you have extra discount and you have it labeled on shop sale, i shop the sale when i come to apply for the extra discount it does not work. CS confirmed that items have no further discounts, so why the manipulation? You advertise for something and you show something else. You I raised a complaint through the phone she told me someone will respond on email n no response.

### 5/5 — Outstanding Service From Ounass

*2026-05-25*

Super impressed with my OUNASS experience. The items were packed so well, and even though I chose normal delivery (2–3 days), my order arrived the very next day. The website is easy to navigate, and overall I’m extremely satisfied. Thank you, OUNASS Team.

## Frequently asked questions about Ounass Luxury Shopping اُناس

### What kind of products can I find on this app?

The app offers a wide selection of luxury products including clothing for women, men, and kids, as well as shoes, bags, accessories, fine jewelry, beauty items, and home decor. You can shop from over 2,000 luxury brands, including both international and local designers.

### What are the delivery options?

The app provides a 2-hour delivery service within Dubai. Express delivery is also available to GCC countries. Customers can benefit from free delivery and returns, although some terms and conditions apply.

### Is there a cost to use the app or its services?

The app itself is free to download and use. While there are no direct costs for using the app, purchases made through the app are for luxury goods. Services like complimentary Personal Shopping are also offered without additional charge.

### What makes this app different from other shopping apps?

This app distinguishes itself as the Middle East's definitive home of luxury, offering exclusive designer collections not found elsewhere. It also provides unique services like 2-hour delivery in Dubai, complimentary personal shopping, and dedicated customer care via WhatsApp.

### What payment methods are accepted?

The app supports fast and easy checkout, including Apple Pay. Other standard payment methods are likely accepted for online purchases, though the description specifically highlights Apple Pay for convenience.

## Version history (last 5 releases)

### 2.227.0 — 2026-08-24

We’ve made some behind-the-scenes tech updates to keep your shopping smooth, easy and always up-to-date with the latest features.

### 2.226.0 — 2026-08-17

We’ve made some behind-the-scenes tech updates to keep your shopping smooth, easy and always up-to-date with the latest features.

### 2.225.0 — 2026-08-06

We’ve made some behind-the-scenes tech updates to keep your shopping smooth, easy and always up-to-date with the latest features.

### 2.224.0 — 2026-07-30

We’ve made some behind-the-scenes tech updates to keep your shopping smooth, easy and always up-to-date with the latest features.

### 2.223.0 — 2026-07-23

We’ve made some behind-the-scenes tech updates to keep your shopping smooth, easy and always up-to-date with the latest features.

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| App | Rating | Price | Category |
| --- | --- | --- | --- |
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## More apps by Al Tayer Insignia LLC

- [Mamas & Papas ماماز وباباز](https://appshunter.io/ios/app/mamas-and-papas/id1228538550)
- [GAP UAE KW Online Shopping](https://appshunter.io/ios/app/gap-uae-kw-online-shopping/id1274922259)
- [Bloomingdale’s Middle East](https://appshunter.io/ios/app/bloomingdales-middle-east/id1488582211)
- [Gymshark Middle East](https://appshunter.io/ios/app/gymshark-middle-east/id6472733059)

All apps by Al Tayer Insignia LLC: https://appshunter.io/developer/1201717042

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*