# OurEdge (formerly EyeRate) — user reviews > 47 indexed App Store user reviews of OurEdge (formerly EyeRate) by EyeRate Inc., rated 3.99/5 from 74 ratings. - Source: https://appshunter.io/ios/app/ouredge-formerly-eyerate/id1628137367/reviews - App overview in markdown: https://appshunter.io/ios/app/ouredge-formerly-eyerate/id1628137367.md - Rating breakdown: 5★ 51 · 4★ 2 · 3★ 3 · 2★ 2 · 1★ 15 ## What do users think of OurEdge (formerly EyeRate)? Overall sentiment: mixed **Pros** - ✨ Great for earning extra income - 👍 Easy to use app - 💖 Wonderful customer service - 🚀 Quick issue resolution - 😊 Friendly and professional support - 💡 Innovative concept for employee rewards - 🤩 Social feed feature is entertaining - 💯 App is a game changer for employees - 🌟 Helps track earnings and feedback **Cons** - 🐛 App won't open/glitches - ❌ Cannot log back in - 🤔 Password reset issues - 📉 App updates poorly - 💸 Money not received - 🚫 No way to recover forgotten password - 🚧 Difficult cash-out process - ⚠️ Profile update issues - ⏳ App unavailable for weeks - ⚪ White screen on launch - 🚫 Unclaimed money not visible **Commonly reported bugs** - App glitches and won't open - Login fails, password reset link not received - Reviews not updating without customer support - Money not received after providing card details - Cannot update profile - App frequently unavailable/unresponsive - White screen on app launch - Cannot access earnings - App does not load any information **Most requested features** - Smoother login process - Improve app update reliability - Allow profile updates for nicknames - Fix issues with unclaimed money visibility ## Newest reviews (12 of 47) ### 5/5 — Vivian for the great customer service! *2023-03-22* I wasn’t seeing my reviews post in EyeRate and Vivian made sure to get that taken care of promptly! Thank you so much! ### 5/5 — Love this app, and the service behind it. *2023-03-03* Vivian was exceptional at keeping me posted when i was unsure of my payouts, greatly appreciate her hospitality and kind demeanor. ### 5/5 — Feedback!!! *2023-02-22* EyeRate is a great app for people like me who work in the fitness/body work industry. To have a client tell you face to face how well you are doing is great; but if they take the time to write an online review, it means a lot more! When an issue popped up, I contacted EyeRate and Vivian solved my problem quickly and professionally. Thank you EyeRate and a huge THANK YOU to Vivian for resolving my issue so quickly! ### 5/5 — Great customer service *2023-02-21* I saw all the other reviews of their great customer service and I am here to agree! Super prompt and helpful. Helped me solve my issue very quickly! ### 5/5 — Vivian was amazing! *2023-02-16, version 1.1.3* Thank you Vivian for helping me with my account question. She was quick and eager to help me. Thank you! ### 5/5 — Vivian is great ! *2023-02-16* I wanted to leave a review for Vivian from EyeRate, she’s always super helpful whenever I’m experiencing any issues with the app and resolves it very quick for me. Thanks Vivian ! ### 5/5 — Employee *2023-02-15* Vivian helped me fix all eye rate problems and was persistent in helping me solve my app problem 10/10 I hope everyone is like Vivian! ### 5/5 — Great service!! *2023-02-07, version 1.1.3* Thank you to Vivian from EyeRate for helping me out with my issues! Very speedy and helpful assistance! ### 5/5 — No Irony Here! *2023-01-31* This reviews app has the best customer team! They’re always quick to respond and extremely friendly! Big shout out to Vivian who made my issue disappear and helped me get credit for some great customer service work of my own! ### 5/5 — Service manager at D&T Pest *2023-01-20* Had a problem with accessing a check from the program, emailed them and Vivian got back to me right away. Vivian explained what to look for in my email and I was all set, very fast and friendly response from her. ### 5/5 — Great Customer Service *2023-01-18, version 1.1.1* Vivian was very helpful. Thank you! ### 5/5 — Wonderful customer service *2023-01-12, version 1.1.1* Vivian truly was exceptional with assisting me with my questions. Thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — App won’t open!! *2025-10-08* i’ve used this app for 3 years and now whenever i click on it, it glitches non stop. I tried deleting app, redownloading it and the same problem over & over again! I have $ that i cannot access on there because of this weird glitch. ### 1/5 — Can't even log back in. *2025-10-04, version 4.32.0* Won't take my password and when I try to change my password it can't even send a "magic link" there words not mine for a change password link. Only thing magic about it is it won't appear in my email. ### 1/5 — Disappointing *2024-09-20, version 4.2.1* This app does a horrible job updating. I’ve had to contact customer support just for reviews to be updated and it’s happening again. I should not have to contact customer support just for reviews to be updated. ### 1/5 — Bad service *2024-08-30, version 4.2.1* I never got my $30 after I gave em the last 4 digits of my card TWICE. Smh ### 1/5 — Disappointing *2024-08-29, version 4.2.1* This app is extremely disappointing to have to use. If I forget my password there is literally no way to log back in. There should be a smoother log in process ### 1/5 — Unfortunate *2024-06-10, version 2.2.6* Would be a great app if there wasn’t so many hoops you had to jump through to cash yourself out. Is a great tool for employers to dangle imaginary carrots in front of your face..yay capitalism 🙄 ### 1/5 — I can’t update my profile *2023-09-24, version 1.20.0* I can’t even update my profile, especially when clients shorten my nickname and I can’t even get me reward for a review about me. ### 1/5 — When it WORKS it’s great. *2023-06-15* App goes in and out of being able to sign in and view my reviews etc. I never know whether or not I’ll be able to sign in, or it’ll just do nothing when I enter my login information. Seems to go through weeks of being unavailable. Please update this issue. ### 1/5 — Literally doesn’t work *2022-10-17, version 1.0.32* Can’t even log in. It’s just a white screen that never loads into anything else ### 1/5 — doesn’t load *2022-10-10, version 1.0.31* the app doesn’t show anything when k log onto it, the screen goes white when i click feedback or reviews, got an email that says i have unclaimed money that i can’t even see. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you! *2023-10-09, version 1.20.0* Vivian helped me fix an issue I needed handled! Thank you for the prompt response. ### 5/5 — Customer service *2023-10-02* Vivian was very helpful with all of my questions and took the time to explain the answers in a way I could understand. Very friendly and fast! ### 5/5 — Shout out Vivian! *2023-07-26* EyeRate is a great system on allowing us to obtain an extra source of income. Whenever I required assistance, Vivian was extremely helpful and efficient. Response times were less than 2-3 minutes and she was able to resolve any issues I had quickly. Thank you, Vivian! ### 5/5 — Quick and Helpful *2023-07-03* Shout out to Vivian for all the help with reviews and getting back to me quick every time! ### 5/5 — Vivian *2023-06-26, version 1.8.0* Vivian was amazing I love the customer support EyeRate has ### 5/5 — Vivian is great! *2023-06-21* I reached out regarding an issue with not getting credited even though my name was mentioned and Vivian was super helpful and able to resolve my issue quickly. Thank you, Vivian! ### 5/5 — AWESOME *2023-06-14, version 1.7.0* Eyerate is awesome! ### 5/5 — Shoutout to Vivian *2023-06-07* Vivian was very helpful and informative when I had a few questions to ask, she was also very friendly and professional. ### 5/5 — Miss Vivian ! *2023-05-22, version 1.6.0* Vivian from Eyerate helped me with some missing reviews! Got $90 just in time for my baby shower ! Thanks girl ! I appreciate you mucho ! ### 5/5 — Quick and helpful *2023-05-10* Had reached out due to me not being able to access my earning even when refreshing or restarting the app. I then used the chat button and was connected with Vivian and let her know about the situation and she was so quick and had fixed it immediately! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*