# Ouro - Pre-Owned Sneakers — user reviews > 75 indexed App Store user reviews of Ouro by Ansari Technologies inc., rated 3.73/5 from 298 ratings. - Source: https://appshunter.io/ios/app/ouro-pre-owned-sneakers/id1587501347/reviews - App overview in markdown: https://appshunter.io/ios/app/ouro-pre-owned-sneakers/id1587501347.md - Rating breakdown: 5★ 179 · 4★ 23 · 3★ 11 · 2★ 8 · 1★ 77 ## What do users think of Ouro? Overall sentiment: negative **Pros** - 🚀 Easy to use - 💡 Wide variety of shoes - 👍 Great deals on used sneakers - 🚀 Fast shipping **Cons** - 🐛 Delayed seller shipments - 🐛 Unresponsive customer support - 🐛 Receiving wrong/counterfeit items - 🐛 Accounts being blocked/suspended - 🐛 Delayed refunds **Commonly reported bugs** - Inability to create account due to OTP issues - Cancelled orders not properly refunded - Listings for joke/fake items **Most requested features** - Add more shoe options beyond Jordans and Dunks - Expand shipping to more countries - Improve authentication process - Enhance customer support responsiveness ## Newest reviews (17 of 75) ### 3/5 — Needs more shoe options *2024-08-29, version 4.3* Great app, but it recently there have been people posting the wrong shoes under different shoes in order to attempt to sell to a lack of newer shoe options for selling... The devs need to add newer shoes, and shoes rather than Jordan's and dunks for selling. ### 4/5 — Not bad *2023-09-11* This App is really good when trying to buy shoes, maybe sometimes you can get sent really neat pairs of shoes but that’s at your own risk. Selling may sometimes be a little tricky when having problems with sizing or accidentally not selecting something causing a long wait for your item to be sold -on a side note y’all should sell clothes like Nike techs, essentials , ect and soccer cleats or football ### 2/5 — hello. *2023-09-06, version 4.3* i ordered cool grey 11s and its been saying awaiting seller shipment for 4 days and im starting to get impatient is that normal? ### 1/5 — No change in the status. *2023-07-15, version 4.3* I ordered these shoes about 4-5 days ago and the status hasn’t changed from “awaiting from seller pickup” to “in transit” or “delivered”. I’m not sure if it’s a problem on their end. If the status hasn’t changed, I will ask for cancellation of the order and a full refund. eBay is much better as everything is guaranteed to be authentic and the prices are much cheaper. Should have used eBay instead. ### 1/5 — Cancelled three orders *2023-07-14, version 4.3* purchased 3 shoes and they all got cancelled, i got the refund for first two, and waiting on last refund. need to update policy for sellers ### 1/5 — Scam alert *2023-06-30, version 4.3* I sold my Jordan size 10 shoes and mailed them in for verification. The sale was cancelled and they returned me a fake pair of Jordan’s sized 11. We made several attempts to resolve the situation and never heard a word from anyone. Do not use this app. ### 3/5 — How do I *2023-06-22, version 4.3* How do I make an account in Australia ### 2/5 — joke *2023-06-10, version 4.3* basically all the listings are jokes, and the one time i bought a pair it was about 20 days before i got a response. i had to email multiple times just for them to tell me that the seller cancelled. i got a refund but it’s stupid. one good thing about this app is the interface but it doesn’t make up for anything else ### 1/5 — Don’t buy from app *2023-06-07, version 4.3* I bought some Jordan 11’s and when I received the package I got a completely different pair of shoes. I also have not gotten a refund would not buy again. ### 1/5 — Scam *2023-05-28, version 4.1* Stay clear of this app recently sold two pairs of shoes on this app the shoes were received and authenticated by the app. My money is in. A balance on the app when I try to cash out it says failed on the second day I’ve tried 2x and still nothing. So I am out of two shoes and my money. Wouldn’t not recommend. ### 1/5 — Mainly reps and worn to death shoes *2023-05-27, version 4.1* Almost everything on this app is overpriced or are reps and most listings are just for jokes. ### 1/5 — Never got my sneakers *2023-05-14, version 4.1* I orders on January 31st. Its is May 13th when I am writing this and I have yet to see from them. They asked me if I would like to proceed with the order a few months back. I said yes and still haven't heard anything. My order number is 011790 ### 1/5 — Don't expect to get a pair of shoes *2023-05-03, version 4.1* I ordered two pairs of shoes that off this app I checked and waited for the first shoe until I found out that it had been 14 days and my shoes haven't been shipped I sent a email and all I got back was tracking information. Then a couple days later I found out I was refunded and I got no shoes then I thought ok maybe it's just bad luck and If I order again I'll get my shoes then I ordered a pair of green Jordan 1 lows and it has been 16 days I have got no updates the shoes haven't been shipped and I probably will just get a refund again so to conclude the app it is a place where you can't get any shoes and you just waste your time looking for no reason. I'd recommend to anyone looking to buy used shoes don't use this medocre TikTok sham of a business and buy off of eBay or Grailed. ### 3/5 — Refund *2023-04-28, version 4.1* This app is a good idea but I ordered some shoes Jordan 5 moonlight and it was cancelled and I never received a refund of my 211 and every time I try to contact them it never works ### 3/5 — Opt *2023-03-17, version 4.1* Please help I cannot receive a OPT to create a account app is good but it’s basically pointless without having a account. ### 1/5 — They blocked my account without any reason *2023-03-08, version 4.1* I sold multiple items in my account and had money on the account, I also sent items out that I haven’t got back yet, so now I can’t access my money or my shoes, this app is a total scam. Do not get!!! ### 1/5 — didn’t send verification code *2023-03-03, version 4.1* still yet to receive verification code ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2025-11-02, version 4.3* Terrible and not working ### 1/5 — RIDICULOUS *2024-08-12, version 4.3* Been waiting on “ waiting for seller shipment” for 10 days. Can’t cancel order, no responses from email, no refunds. NOTHING! ### 1/5 — Scam *2024-07-21, version 4.3* Not delivered and wont respond to my emails ### 1/5 — I want my money back *2024-04-01, version 4.3* I bought some dunks for 58$ and it has been awaiting seller shipment for 4 days ### 1/5 — Never order from here *2023-11-05, version 4.3* I ordered a pair of Jordan 3 unite and it has been around 11 days or more day and it still says “waiting for seller shipment “ and I cant find a way to return the shoes and I even tried to mail them but they still haven’t responded to my message. ### 1/5 — trash 👎🏾 *2023-09-04, version 4.3* sold a pair of foam runners and yeezy slides and never got my money 🤦🏾‍♂️ and they don’t respond to emails ### 1/5 — Horrible Service and Process *2023-09-03* I wouldn’t even give this app 1 star. This app is ok to buy shoes but there’s been many instances we’re they send you reps or really bad condition shoes not shown in the pictures. But selling is the worst, I’ve had many problems when selling both my shoes, they claimed that the laces on my Jordan 11s weren’t original when I NEVER EVER changed them and that they had to wait for the buyer to approve, which took FOREVER, almost a month till the buyer approved. And same thing with the current shoe I’m selling now, apparently the shoe was the wrong size and it’s been over a month without the buyer approving which is horrendous. If you want to sell or buy something stay far away from this app, use eBay where they actually authenticate the shoes and has much better costumer/seller support. ### 1/5 — Seller hasn’t shipped my shoes *2023-07-27, version 4.3* It’s been 5 days and it still Shows me seller hasn’t sent my shoes ### 1/5 — Fool me once… *2023-07-21, version 4.3* There are some great deals on Ouro. And it’s a win when you get them. However, I have bought a pair and bid on a pair and in both cases had the seller never come through and actually send the shoes to Ouro. Ouro got my money right away though. I waited for up to a month for Ouro to contact the seller before finally writing to customer service. There was no attempt by Ouro to contact me ever. I don’t know if they ever attempted to contact the seller about why they weren’t sending the shoes. Ouro only responded that they cancelled the sale and that I’ll get my refund back in 5-10 days but only after I wrote them to ask where my shoes were. One time could have been a fluke but two times seems like a problem Ouro needs to fix. I recommend not buying. I recommend bidding even if only a dollar less just to see if the seller responds to save yourself the hassle of having your money tied up. And even if the seller does respond, keep an eye on your purchase, because they may never send the shoes and Ouro won’t be contacting you about it. ### 1/5 — Never got my money *2023-07-17, version 4.3* After sold shoes ## Most praised reviews (10 highest-rated) ### 5/5 — App is Legit! *2024-03-24, version 4.3* Got some cool kicks I was long for a very long time on it. Check it out. ### 5/5 — banana bread *2023-05-14, version 4.1* very good banana bread ### 5/5 — Add new features!! *2023-03-13, version 4.1* Love this app, just wish they had a “recently added” tab on the home page or something so peoples shoes can get pushed out faster. ### 5/5 — Me *2023-02-13, version 4.1* This app is good and has so many shoes to pick ### 5/5 — Best Preowned App on the Market *2023-01-31, version 4.1* I love this app!!! Copped these shoes off Ouro qnd it was the best money decision Ive ever made.. 5/5 ### 5/5 — Great app! Easy money for me *2023-01-27, version 4.1* Always looking for a way to sell my pre owned shoes that have been sitting at my shop this app moves them really well! Never really have fraud problems like other places! Sell here! Or sell with me ;) ### 5/5 — Easy to use + fast shipping!!! *2022-12-21, version 4.1* I ordered a pair of shoes off of here and they arrived in less than 1 week!!! You can find some good deals on used sneakers on this app and it is easy to use!!! Highly recommend downloading ### 5/5 — Great App *2022-09-30, version 4.0* Very well designed and such a easy app to use ### 5/5 — Unbelievable app *2022-09-29, version 4.0* In this era, with sneaker popularity rising each day, it is a breath of fresh air to find a place with affordable good quality shoes! ### 5/5 — The Next Big Sneaker Resell Market *2022-09-27, version 4.0* Easy to use interface with a great selection of sneakers. Will definitely be sticking with Ouro! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-08.*