# OurRitual: Couples Support — user reviews

> 32 indexed App Store user reviews of OurRitual by Ritual Health Technologies INC, rated 4.60/5 from 307 ratings.

- Source: https://appshunter.io/ios/app/ourritual-couples-support/id1671770240/reviews
- App overview in markdown: https://appshunter.io/ios/app/ourritual-couples-support/id1671770240.md
- Rating breakdown: 5★ 268 · 4★ 10 · 3★ 0 · 2★ 1 · 1★ 28

## Newest reviews (11 of 32)

### 1/5 — Bait & Switch

*2025-11-21*

Steer clear of this service. If you try and cancel, they’ll offer a discounted rate. If you still decide to cancel shortly after they’ll tack on additional charges. Save yourself the trouble and just skip it.

**Developer response:** We’re sorry you’ve had a negative experience. We take billing concerns seriously, and we’d appreciate the chance to look into your account and see what happened here. You can reach us at customer.support@ourritual.com, thank you.

### 1/5 — Don’t try

*2025-11-07*

We were hopeful this was going to be a good option for us and we could try for 14 days and see if it was a fit. It’s not. The first session was just the counselor telling us how things worked because he technically issues and was late for the 20 min session. So without remembering the fine print, we scheduled a second session to give it the benefit of the doubt and the whole session was a lecture. Nice guy but we didn’t sign up for a lecture service. And even though we are within 14 days we can’t get any kind of refund. Don’t Try.

**Developer response:** Thank you for sharing your experience, and we’re sorry this wasn’t what you hoped for. If you’re open to giving us another try, we’d be happy to match you with a different Expert who may be a better fit for what you’re looking for. If you’d still prefer not to continue, we completely understand. You can reach us at customer.support@ourritual.com so our team can review your case and help process your refund.

### 1/5 — Scam

*2025-10-29, version 4.19.0*

Was charged $260 per month, never used their services, and no refund given. Contacted customer support to cancel, was told to go through the app, there is no place in the app to cancel. $1000 from my HSA gone.

### 1/5 — Charge for false services

*2025-08-27, version 4.13.0*

They provided me multiple different therapists and refused to refund me after each one had me do an intro session. They told me they can’t control if a therapist leaves. Completely a scam.

### 1/5 — Do not use this service!

*2025-06-19*

TLDR: They will not give you a refund even within the 14 day window and having done a session. They also do not let you choose a counselor, and won’t listen to specific requests!

My partner and I gave this service a shot. First, you have to pay $310 to know who you’ll get as a counselor. Fine, we paid it, thinking we’d be able to get a refund if we did a session and were still within the 14 day window (which they clearly state on the same page you pay on). 

We changed our first counselor, as we were looking for someone who was actually a licensed therapist AND specialized in couple’s counseling. We sent in our change request as well as what we were looking for. Our Ritual did not honor the request at all.

It seems like the counselors they have here are doing it as a side project. Which is fine, but not exactly what we were expecting.

Due to the poor service, we decided to cancel our membership. I contacted customer support, just to be told we would not be getting a refund because “payments for recurring subscriptions are nonrefundable”. 

It seems like they have that part hidden in their terms of use. Extremely misleading and do not recommend using.

**Developer response:** We’re sorry you had a negative experience. We place a high value on making sure members feel supported and have a strong connection with their Expert. Our team of Experts includes licensed psychologists, marriage and family therapists, clinical social workers, and other professionals. In addition to their acquired experience, every expert who joins OurRitual also completes additional training to ensure they’re equipped to support couples through the unique structure of our platform.

We understand how frustrating it can feel when expectations aren’t met, especially when you’ve taken the time to reach out. Your concerns were reviewed by our team, and support will be following up with an update on your refund, if they haven't already. If there’s anything still unresolved, we encourage you to reach out again at customer.support@ourritual.com and we’ll make sure it’s looked into. Thank you!

### 1/5 — Charged after canceling!

*2025-06-17, version 4.9.0*

Make sure once you hand out your card information, the charges are on their terms! 👎

### 1/5 — They’ll take your money and will cancel on you

*2025-04-15*

If you and your significant other are trying to find counseling for problems in your relationship stay far away from OurRitural. We tried this service for 2 sessions and were abruptly booted and our future appointments were cancelled. They will accept your $300, allow get outside of the their 14-day money back guarantee, and then they will say they can’t help you and cancel your future appointments.

Their “expert” heard our entire story and the relationship hangups during the first session, instead of telling us that their platform couldn’t help, we were strung along for another session to get outside of the 14-day refund window. One can only assume their “experts” paychecks are contingent on getting clients past the 14 day refund window.

When I reached out to them to get an explanation and inquire about a refund I was met with “I’m sorry but you’re outside of the 14 day window” and still have yet to receive an explanation. Given the circumstances I asked them to escalate the issue to someone higher up. They said it would take a few days and we will see what happens with that but I’m not going to hold my breath. 

Long story short if you’re facing challenges in your relationship go elsewhere.

**Developer response:** We’re really sorry to hear this was your experience. We know how important it is to feel supported from the start, and we’re sorry the process felt abrupt and unclear. In some situations, our team may determine that a member’s needs would be better supported through other types of care, and we do our best to communicate that as thoughtfully as possible. We’ve re-reviewed your case, and we agree a refund should have been issued. We’re sorry for the delay and any confusion caused along the way. If you’d like more details about your case, feel free to reach out to us directly at customer.support@ourritual.com.

### 1/5 — Robbery

*2025-03-13*

This app changes you 260 dollar per month regardless whether you use the service or not. First, there is no cancellation option, you have to go to contact support and ask them to cancel it for you. Second, you are automatically charged whether you like it or not. Third, there is a 20min per session timeline, and if you have a partner that does not have much time this will likely be a complete failure.  Lastly, if you tell them about suicidal thoughts you will be asked to do an appointment in the messages, nothing less. I never believed in therapy or psychologist, went and tried this and pushed my believe aside, and I hate to said it because I thought it will be different, but I should have just continue with my life without this scam of therapy.

**Developer response:** We really appreciate you sharing this feedback. That’s not the kind of experience we want anyone to have with us. We’ve since made improvements to clarify how our subscription model works and to make cancellations easier. That includes a new in-app feature launching soon that will allow most members to cancel directly, without needing to go through support. Your feedback helps us do better. If there’s anything else you’d like to share, you can always reach us at customer.support@ourritual.com.

### 1/5 — App is terrible - won’t let you cancel

*2025-01-29*

I’ve been back and forth with customer support, they won’t let me cancel, was never able to use the service. Didn’t even realize I had a subscription. It’s a scam.

**Developer response:** We understand how frustrating the cancellation process can be, especially when it takes multiple communications to resolve. We’ll soon be launching a new self-serve cancellation feature that will allow most members to cancel directly in the app — no back-and-forth with support needed. We hope this makes things easier, as we’re always working to improve. Your feedback helps us do better. If you have any lingering concerns, feel free to reach us at customer.support@ourritual.com.

### 1/5 — Beware

*2025-01-17, version 3.3.1*

I paid for an initial matching session with OurRitual, then without any explanation they cancelled the session after we had set aside time from work and arranged for childcare and won't respond to me... maybe look elsewhere

### 1/5 — Trouble login on my every time

*2024-11-04, version 3.2.0*

This app is terrible. I can never log in. It takes like 30 tries before I’m able to.

## Most critical reviews (10 lowest-rated)

### 1/5 — Stay away

*2026-07-19*

Hopefully my experience was not a common theme. It’s a good idea, but terribly carried out. Had frequent scheduling issues that our expert was unable to resolve due to software limitations. 
My real issue is OurRitual refunded my subscription after I asked for documentation of admissions to crimes committed against me while in sessions. 
OR may be well suited for some couples learning how to communicate, but if you have been subjected to domestic battery or assault, stay away from OR and get a lawyer.

**Developer response:** We hear you and we're genuinely sorry our service wasn't the right fit this time. Our team reached out to you directly regarding this matter and resolution. If there's anything more we can do, please reach us at escalation-management@ourritual.com.

### 1/5 — A waste of time and money

*2026-06-24*

While I genuinely enjoyed my 3-month therapy sessions, the app was consistently glitchy throughout. When I was ready to end my subscription, I communicated directly with my therapist, who confirmed I was all set after the paid period — no further action needed on my part.

Instead, I was charged again for a service I’m no longer using, on an app I can no longer even access, without my authorization. I’ve now spent over a month trying to resolve this with customer service, and I’m no closer to a resolution. Every interaction ends with “we’re escalating it” and “please wait” — with nothing to show for it.

The billing practices are deceptive, the customer service is the worst I’ve experienced since first downloading the app, and the app itself still doesn’t function reliably. 0/10. Do not recommend.

**Developer response:** Thank you for your feedback. We're sorry for the frustration you experienced with the app, customer service, and billing. Clear and transparent subscription management is our priority, and we take this seriously. One of our managers has personally reached out to you through a support ticket to get this resolved. Please check your messages and reply when you can. We genuinely look forward to making this right for you!

### 1/5 — Deceptive and hidden pricing

*2026-06-22*

Having tried Our Ritual for 6 months, I’m extremely disappointed by the deceptive pricing and hidden price escalations for subscriptions within the app. 

My experience with the Therapist on the app has been wonderful but every month the subscription renews at a higher price even though I was locked into a fixed price 6-month subscription. 

I felt the company is using hidden pricing and deceptive practices for billing which makes me completely distrust this company

**Developer response:** Hi! Thank you for taking the time to share this. We're sorry about your billing experience and would love to help. Please contact us at support@ourritual.com with your account email, we'll personally take care of this for you.

### 1/5 — They take your money while providing no service

*2026-05-22*

I was charged automatically for 3 months for almost 900 USD and only had 2 therapy sessions. At the end of our second session we  told the therapist that we need to pause and we agreed on the plan but I did not know I have to pause from the app and my therapist did not inform me. Monthly charges continued till I figured out I have to do that in the app. The therapist was not helpful and just agreed with whatever we said.

### 1/5 — Terrible Refund and Billing Process - BEWARE

*2026-05-05, version 4.36.0*

I wanted this to work, which makes the experience that much more frustrating.
My main issue is with the billing and refund process. The cancellation terms are not made clearly upfront, and when I reached out about a refund for sessions I barely used, I was denied and pointed to fine print buried in their Terms of Use. No goodwill, no flexibility, no attempt to meet me halfway.
I’ve since escalated formally (ticket CS-22711) and made clear I’m prepared to dispute the charge with my card issuer and file complaints with the FTC and Maryland Attorney General if this isn’t resolved. I’d rather not go that route — but their customer service has given me no other option.
If you’re considering OurRitual, go in knowing that the 14-day money-back guarantee has conditions that aren’t prominently disclosed, and that getting a refund — even for unused sessions — is an uphill battle. Proceed with caution.

### 1/5 — Don’t do it

*2026-04-15, version 4.33.0*

This is coaching marketed as therapy. 
It’s not actually cheaper or more effective than therapy. 
If you’re comparing prices compare it to a life coach. Hard to connect or feel understood online with such short sessions and not a lot of baseline understanding of who we were.

Getting billing issues addressed was wildly complicated and frustrating.

The videos are decent but it also feels like content you could just get from YouTube and then discuss after. The frameworks make sense. And meeting weekly - my partner and I are in a rhythm of doing that to check in meaningfully which I like. 

The cost and how this is marketed do not make sense. 
Go to therapy.

### 1/5 — Awful waste of money

*2026-03-02, version 4.30.1*

Got one appointment and was denied a refund after magically couldn’t reschedule for the times I was initially offered. I purchased this based on flexibility and threw away 300+ dollars for nothing. Reported to the BBB AS AS CAM

### 1/5 — Fake reviews. Scummy practices.

*2026-01-28*

Look them up on Reddit. You’ll find posts over a year old that suddenly have tons of similar glowing responses all within 2-3 days of each other from fake accounts. Every real review is glaringly negative. Incredibly scummy and not at all what you want from a company you’re hoping to help in a stressful time. Also the meetings are 20-30 minutes long. Complete scam and scummy company.

**Developer response:** Thank you for sharing your concerns. We take feedback seriously and are always working to better support our members. To clarify, our sessions are 20 minutes for individuals and 40 minutes for couples, with additional time available upon request. We’re happy to answer any questions at customer.support@ourritual.com.

### 1/5 — Don’t do the same mistake as I did

*2026-01-17*

They offered me a coupon and said the 14-days money back guarantee. I purchased the subscription, and at the same day realized the app was not for me. I tried to cancel at the same day and I’m still waiting their silence. It seems some kind of scam, not even email they are replying about that. Don’t trust them.

**Developer response:** We sincerely apologize for the frustrating experience. We take cancellation requests seriously and want to make sure yours is addressed. Our support team has reached out to you to assist with the process. Refunds normally take 5-10 business days to reflect in your account. If you’re not seeing your refund, please email us at customer.support@ourritual.com.

### 1/5 — Poor service

*2026-01-15, version 4.27.0*

I’d never been screamed at by a therapist before, and I won’t again. Avoid, poor quality app and poor screening of therapists.

## Most praised reviews (10 highest-rated)

### 5/5 — Wonderful Platform

*2026-04-22*

I love the way Our Ritual uses a variety of tools, from educational videos to journaling emotions to meeting with an expert, in order to learn and achieve goals.

### 5/5 — Highly Recommend

*2026-03-22*

When my wife said let’s go to couples therapy, I rolled my eyes. No more. One of the best decisions that we’ve made in our 28 years of marriage. Thanks to our outstanding relationship coach, Eli Shine, at OurRitual!

### 5/5 — Awesome content and therapy!

*2026-03-04*

The convenience of the online app and virtual sessions make it easy to integrate into life. Also the emotional check-ins helped us navigate a major conflict in a way that helped us to de-escalate and repair much easier than before therapy. We feel like Ritual is helping our relationship grow stronger and more connected.

### 5/5 — Easy to book

*2026-02-11*

App is user friendly. Able to easily book my appointment with my therapist. Saves marriage. Highly recommended

### 5/5 — Dean is AWESOME!

*2025-06-10*

My boyfriend and I have been working with Dean and have had a wonderful experience with him. He is very caring, sincerely cares about people, he’s in tune and awake, this bleeds out to both of us and I’m positive to anyone he touches. Highly recommend this program, but in particular Dean as an ally for anyone who needs personal and relational support.

### 5/5 — Incredible.

*2025-06-04*

Our therapist Hayley is truly amazing. She has helped my partner and I so much. We haven’t had any trouble with the app at all. We have grown so much as a couple in the few months we have been doing this- I’m honestly so thankful.

### 5/5 — My relationship was transformed!

*2024-12-20*

I’ve been using Ritual for about three months now, and it’s really helped my partner and me communicate better than ever. The sessions fit right into our busy schedules, and we’ve been impressed with how professional and understanding the counselors are. Booking appointments is super easy, and it feels like we’re always in good hands. I’m genuinely grateful for how much this app has improved our relationship!

### 5/5 — Genuinely really great service

*2024-08-01*

I was a bit skeptical about using an app for relationship guidance, but OurRitual has completely changed my perspective. The expert clinicians are insightful, and the app’s resources are invaluable. It’s a great support system for maintaining a healthy, joyful relationship.

### 4/5 — Updated review - they made things right. Terrible Customer Service. Beware of what you sign up for.

*2025-08-23*

Updating this as after an additional email and writing this review the team reached out offered to pause my account and refund me for the months not used. 4 starts only because the app is sometimes glitchy. Signed up for 3 month of sessions. We enjoyed them but did not realize that they continue to charge you after your 3 months is up. Myself and my partner are in the middle of a huge life change so focus was toward other things.  I reached out after the 5th month realizing they charged for two additional months explaining that things were too hectic at the moment and for a refund since there was clear evidence that the app wasn’t even opened. The reply I got was that refunds are only for brand new customers. I would have utilized the service again but due to the lack of customer service we will go somewhere else. 
Make sure to cancel timely or they will continue to charge you and clearly have no interest in working with current customers - only to grab as much money as possible.

**Developer response:** Thanks so much for updating your review. We’re glad we were able to resolve things in the end, and we’re sorry again for the stress you experienced along the way, especially during a busy time in your lives. Your feedback helps us improve, and we really appreciate you taking the time to share it. If the timing ever feels right, we hope you'll consider us again. In the meantime, if there’s anything more we can do, please don’t hesitate to reach out at customer.support@ourritual.com.

### 2/5 — App is SO buggy and support is SO slow

*2026-06-17*

Honestly, I wanted to love it as the price is definitely lower versus competitors but the app is so buggy. 

Constantly during our initial 4 week plan we kept losing access to the group chat with our provider. We were told to just email support about it. Support took well over a week to respond to our first support inquiry. 

Then there doesn’t seem to be any easy way to access the session as a group as you can only access everything via the mobile app (not on a desktop) so you waste precious minutes of your already short 40 minute session just working out receiving a Zoom link from your provider so that everyone in a couples session can access the call. 

The homework/pathway work for couples is very canned and a bit AI feeling. It’s not terrible but it certainly is not personalized in any sort of a way. It’s just predetermined homework that every couple would receive for a very broad subject like “Communication Issues” for example. 

Then there were multiple times during our first 4 weeks that we had to uninstall and reinstall the app just to get the update so that the app would function at all as it doesn’t give a simple update option within the App Store. 

On top of all of this…whenever we decided not to continue with this service and tried to cancel our account, we were unable to do so automatically despite that this is how it’s advertised “Cancel anytime” but we actually had to email the very slow responding support to get this done. I’m glad I didn’t wait until the last minute or we’d have been charged again while waiting for support to cancel our subscription. 

The reason for 2 stars instead of 1 is that we did like our provider fine but overall the entire app experience is enough of a nightmare to justify avoiding this and paying a higher price elsewhere for sure.

**Developer response:** Hi! We're really glad your experience with your Expert was a positive one. We're sorry the app didn't live up to that same standard - feedback like yours is what helps us improve. Could you reach out to us at support@ourritual.com with the email linked to your account? We'd love to connect directly, hear more, and see what we can do for you.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*