# OurSupport — Onsite IT tech support! > On-demand IT support platform connecting users with skilled engineers for issue resolution. (iPhone/iPad app by Tsolnetworks Connect Europe, SA.) - Source: https://appshunter.io/ios/app/oursupport/id1506321441 (this page in markdown: same URL + `.md`) - Developer: [Tsolnetworks Connect Europe, SA](https://appshunter.io/developer/1422911418) - Category: Productivity - Price: Free - Rating: 5.00/5 from 1 App Store ratings - Age rating: 4+ - Requires: iOS 13.2 · 71 MB - Languages: American English, European Portuguese - Released: 2020-10-22 - Data updated: 2026-07-24 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/oursupport/id1506321441/reviews.md ## What is OurSupport? OurSupport is your go-to IT support platform, connecting customers with skilled engineers for fast, efficient resolutions to technical issues - at home, work, or remotely. For customers: • Ticket logging & management: create and track support tickets with detailed issue descriptions. • Self-help AI chat: resolve common IT issues instantly in the app, no waiting required. • Real-time collaboration: in-app messaging and file sharing to send screens, logs, or documents. • Voice calling: jump into a direct call from any active ticket for urgent problems where text isn't enough. • Transparent workflow: control costs with clear pricing and live progress updates. • Onsite or remote: get help wherever you are, with local technicians ready to assist. • Subscriptions: unlimited IT support across up to 5 devices on one plan - ideal for households and teams. For IT professionals: • Earn on your terms: accept jobs, set your availability, and get paid for onsite and remote work. • Brokers: invite engineers, set their rates, and earn commission on every job. Designed for time-sensitive IT needs, OurSupport enables quicker resolutions through real-time interaction. Download now for reliable tech help at your fingertips! ## Key features - Ticket logging and management - Self-help AI chat - Real-time collaboration - Voice calling - Transparent pricing - Onsite and remote support options ## Frequently asked questions about OurSupport ### How does OurSupport help resolve IT issues? OurSupport connects you with skilled IT engineers for both onsite and remote assistance. You can log tickets, utilize an AI chat for instant solutions to common problems, and engage in real-time collaboration through messaging and voice calls. ### What kind of support does OurSupport offer? OurSupport provides comprehensive IT support, including troubleshooting for home and work environments, remote device management, and onsite technical assistance. It aims for fast and efficient resolutions to your technical problems. ### Can I get help with multiple devices using OurSupport? Yes, OurSupport offers subscription plans that provide unlimited IT support for up to 5 devices on a single plan, making it suitable for households and small teams. ### Is OurSupport available on different platforms? Based on the provided data, OurSupport is available on iPhone and iPod devices. Information regarding Android or desktop compatibility is not specified. ### What is the pricing structure for OurSupport? OurSupport is available for free. The app emphasizes transparent workflow and clear pricing for services rendered, allowing users to control costs. ### How often is OurSupport updated? The latest version of OurSupport is 5.5, and it was last updated on June 5, 2026. This indicates a recent update, suggesting active development and maintenance. ### What is the age rating for OurSupport? OurSupport has an age rating of 4+, making it suitable for a wide range of users, including children, for accessing IT support services. ### Does OurSupport have ads? No, OurSupport does not contain advertisements. The application is free to use and does not display any ads to its users. ## Version history (last 5 releases) ### 5.7 — 2026-07-09 Smarter support - now it thinks ahead. OurSupport just got a revamp! A bold, fresh new look, cleaner and more modern from the moment you launch. Plus meet Felix, your AI helper: Get instant troubleshooting before you even open a ticket. Chat with Felix, follow simple step-by-step fixes, and sort common issues in seconds. Still stuck? One tap turns the conversation into a support ticket - no retyping. Fix it yourself, or hand it off. Either way, you win. ### 5.6 — 2026-07-06 Smarter support - now it thinks ahead. New features: Meet Felix, your AI helper: Get instant troubleshooting before you even open a ticket. Chat with Felix, follow simple step-by-step fixes, and sort common issues in seconds. Still stuck? One tap turns the conversation into a support ticket - no retyping. Fix it yourself, or hand it off. Either way, you win. Smoother, faster, cleaner: Snappier photo attachments, and a heap of polish under the hood. Support that just feels better. ### 5.5 — 2026-06-05 Say goodbye to tech headaches - help is a tap away! What's new: • Subscriptions: Unlimited IT support across up to 5 devices on one plan. Perfect for households and teams. Fix more, spend less, worry never. • Tech Brokers: Approved brokers can invite engineers, set rates, and earn commission on every job. Build the team, share the work, win together. • Performance upgrades: Faster, smoother, one-click IT support at home or work. ### 5.4 — 2026-01-05 Say goodbye to tech headaches - help is a tap away! New features: • Self-Help AI Chat Integration: Chat with the OurSupport self-help AI to resolve your IT issues instantly, right in the app – no waiting required! • Performance Upgrades and Improvements Get instant IT support at home or work with one click! ### 5.3 — 2025-12-04 Say goodbye to tech headaches - help is a tap away! New features: • All-New Calling Feature: Speak directly with your assigned engineer via free and secure in-app call for ultimate ease and faster resolutions. Just tap the "Call" button in chat to connect! • Performance Upgrades and Improvements Get instant IT support at home or work with one click! ## Apps similar to OurSupport | App | Rating | Price | Category | | --- | --- | --- | --- | | [Resource 1 IT Jobs](https://appshunter.io/ios/app/resource-1-it-jobs/id1444717642) | 5.0 (1) | Free | Productivity | | [Strackr](https://appshunter.io/ios/app/strackr/id1624869995) | 3.0 (1) | Free | Productivity | | [SurePoint Practice Pro](https://appshunter.io/ios/app/surepoint-practice-pro/id6456485978) | 5.0 (5) | Free | Productivity | | [SpeechWave: Voice to Text](https://appshunter.io/ios/app/speechwave-voice-to-text/id6759941883) | — | Free | Productivity | | [Cegid Valuekeep Technician](https://appshunter.io/ios/app/cegid-valuekeep-technician/id6740242819) | — | Free | Productivity | | [EasyDesk Support](https://appshunter.io/ios/app/easydesk-support/id6738735433) | — | Free | Productivity | ## More apps by Tsolnetworks Connect Europe, SA - [GruupUp - My Safety](https://appshunter.io/ios/app/gruupup-my-safety/id1422911419) All apps by Tsolnetworks Connect Europe, SA: https://appshunter.io/developer/1422911418 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*