# OurTenant — user reviews > 115 indexed App Store user reviews of OurTenant by PM Assistant Pty Ltd, rated 3.00/5 from 3 ratings. - Source: https://appshunter.io/ios/app/ourtenant/id1194561873/reviews - App overview in markdown: https://appshunter.io/ios/app/ourtenant/id1194561873.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 1 ## Newest reviews (19 of 115) ### 2/5 — App won’t open *2026-08-24, version 1.0.66* I entered a maintenance request which was accepted. Now the app won’t open at all ### 3/5 — Condition of unit 4/91 Evan Street Mackay *2026-07-22, version 1.0.66* Being an ex inspector of licensed premises I took notice of the property from the mailbox box onwards. As I am not aware where the egress/ exit to the rear of the dwelling was located, or in fact if I could have gained access, the rear of the dwelling was not sighted. I have taken a number of photographs detailing the damaged carpets, wall blemishes, damaged door frames , etc. I will forward them ( when I find out how to go about this matter) ### 3/5 — Changing name title *2026-07-14, version 1.0.66* Please be advised that Kiri Halford is no longer on the lease as she has moved out… Ngawai Tai Rakena is now to go on new lease as from 17/4/24 but it has as yet not being amended Kiri has submitted her vacating 31/Redwood Ave Hampton park some time back to the property manager. Ngawai Tai Rakena was asked to submit her I.D. In which she has done as well Thanking you and hoping we can rectify this Apologies for any inconvenience Eva Tai Rakena. ### 2/5 — ! *2026-05-15, version 1.0.65* The app crashes all the time and I can’t open it ### 1/5 — Keeps crashing *2026-05-08, version 1.0.65* Can’t even open it any more, let alone report maintenance etc… can only assume they have shutdown completely ### 1/5 — Awful *2026-03-27, version 1.0.65* Impossible to turn off email notifications. Why would I want two emails each week reminding me of my rent that I have set to be paid automatically. Bloatware garbage ### 1/5 — Useless app *2026-03-18, version 1.0.65* Open the app once and cannot get back into it again. Have to delete the app entirely and download again every time. Cannot upload stored pictures for maintenance requests. It wants access to your camera and pictures must be taken at the time your submitting the request otherwise you cannot proceed any further. ### 3/5 — App Still Crashes *2026-03-13, version 1.0.65* iOS 26.4 Beta 3 is still currently crashing with this app build. ### 1/5 — Access to items in the app *2026-02-18, version 1.0.64* Unsatisfactory ### 2/5 — Won’t open *2026-02-09, version 1.0.64* The app is not easy to use and can only be used once before it bugs and refuses to reopen ### 1/5 — Not user friendly *2026-01-20, version 1.0.64* Very hard to use. Not user friendly at all. I can’t understand what was the reason my rental provider switched to this. Communicating with e-mails is way better than this. ### 1/5 — No longer launches *2026-01-08, version 1.0.64* Can’t open the app anymore without it immediately crashing. Have restarted, reinstalled, updated OS, done a handstand. Less than ideal. ### 1/5 — Trash *2025-12-23, version 1.0.64* $2 fee per transaction. Can’t pay late fees so they accumulate ### 1/5 — An app to waste tenant time *2025-12-19, version 1.0.64* This app turns the simplest of tasks into a superhuman exercise in patience and self-control. Utterly frustrating. Simple tasks become major time investments. Requires re-installation after / in the midst of every single task! ### 1/5 — Can’t make a payment *2025-12-15, version 1.0.64* The app seemed to be okay before ,a bit clunky but working now there is no way for me to pay my rent other than to pay next week‘s rent as well together. Why can’t I make a simple payment? If it direct debit failed today? Why can’t I make a payment today for the amount of the rent? Why does it have to be next week’s rent as well? This is insane. Return the app to how it was before thanks. ### 1/5 — Not good *2025-12-07, version 1.0.64* I’m not sure if this app is just not meant to be used on a phone but I cannot get it to work on mine! So frustrating!! I do not have a computer so can’t do anything! It asks you to check a box near signature panel but there is no box! So can’t submit the form. ### 1/5 — Does not work *2025-11-22, version 1.0.64* The app doesn’t even open on iPhones anymore, in a middle of an emergency is good only to get your frustration up to uncontrollable levels ### 1/5 — Broken *2025-11-12, version 1.0.64* Crashes all the time. ### 1/5 — 0/10 *2025-11-05, version 1.0.64* I have to delete the app and re download EVERY TIME ## Most critical reviews (10 lowest-rated) ### 1/5 — Complicated *2026-08-27, version 1.0.66* Doesn’t support Macquarie Bank tenant users - support had to be provided 4 times to understand the problem & still didn’t get it - should be a fed free option but because their system conflicts with Macquarie Bank security measures it’s a really complicated & painful work around for tenant & agent ### 1/5 — Far to many notifications *2026-08-24, version 1.0.66* Average navigational app, with nothing special to offer, other than many many notifications from the Real estate end, regarding rent payments and water payments. The user cannot reduce these notifications. I get 3x mail reminders of rent due payment then another confirming payment, AND SMS reminders within minutes of the initial reminder.. i understand some people need these reminders, but we should be able to reduce the frequency. ### 1/5 — Entry report *2026-08-13, version 1.0.66* Hi- I’d like a copy of my entry report added to my files so I can see it in the app please . Kind regards . ### 1/5 — horrific *2026-07-22, version 1.0.66* The user interface is horrible I have no idea why the realestate agency would change to this app ### 1/5 — App crashes *2026-07-18, version 1.0.66* App crashes the second it opens. Is anyone going to fix it? Real estates expect us to use it for maintenance and other things, but it doesn’t work. ### 1/5 — Never see such a bad app *2026-06-23, version 1.0.66* UI is totally broken, nothing is intuitive, you create a repair ticket and can find it back. Thinking that people pay for that is terrible ### 1/5 — Poor design. Made by amateur developers *2026-06-07, version 1.0.65* While making an update to an existing maintenance request i.e. adding an additional photo to show water damage it deleted my previous photos. Basic stuff. Do some QA before releasing features. ### 1/5 — App shuts down and won’t reopen *2026-05-21, version 1.0.65* Every time I need to request a maintenance issue I can only upload one maintenance issue, as soon as I hit submit the app shuts down, kicks me out and I physically cannot get the app to open again. Reported the issue got told to uninstall and reinstall app did this was allowed access to see rental payments pay water bills but as soon as I try to send a maintenance request again the whole system shuts down and will not respond, physically will not open. Over not being able to send a maintenance request without having to seek support to fix the issue. Worst app I have ever used via realestate agents. ### 1/5 — Takes money from your personal account ,calls it bank charges, don’t use this for payments *2026-05-20, version 1.0.65* Half Star rating ### 1/5 — Not happy *2026-05-16, version 1.0.65* Really hard and confusing to use. ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2026-07-23, version 1.0.66* It’s okay ### 5/5 — Had issues - was addressed promptly *2024-11-19* I was having trouble with the app. I was confused about how to use the manual eft. I contacted OurTenant support for help and they explained what I was doing wrong very clearly and politely. The wait time was quite short as well. I had previously written a bad review but the service was so good I came back to update it. ### 5/5 — Morton *2024-11-15* We have had the pleasure of being served by a wonderful group of professionals at Morton’s. Since coming to Australia we have had to rent two properties with this being our third. To Claire and Ray, we say vinaka vakalevu (Fijian for “Thank You very much”). You have made our experience memorable. Tai xiexie le! ### 5/5 — 25 Birdie view *2024-10-02, version 1.0.62* Cranbourne North VIC 3977 ### 5/5 — Great service quick and easy *2024-09-27, version 1.0.62* Really helpful ### 5/5 — All good thanks *2024-09-27, version 1.0.62* All good thanks ### 5/5 — Entry review *2024-06-07, version 1.0.60* Unit 5302 was left in excellent condition Thank you so much The front door lock, however, is very troublesome and needs replacing. Unable to login to Tennant App so unable to sign Property Manager's report ### 5/5 — App *2024-05-30, version 1.0.60* Very useful ### 4/5 — Ken Major *2025-02-28, version 1.0.62* I do things around here to help the outside look better. I have tick all boxes for the lease renew but the site isn’t showing anything yet I also sent a message saying that I paid the rent on the 20th of February so hope that can be looked into please. ### 4/5 — 10/809 Avaitors Way *2024-09-06* The apartment appears to be in good condition. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*