# OurTime : Mature Dating App — user reviews > 78 indexed App Store user reviews of OurTime by Match.com International Limited, rated 3.93/5 from 9,114 ratings. - Source: https://appshunter.io/ios/app/ourtime-mature-dating-app/id1447263334/reviews - App overview in markdown: https://appshunter.io/ios/app/ourtime-mature-dating-app/id1447263334.md ## Newest reviews (18 of 78) ### 3/5 — Error messages *2026-07-28, version 26.12.00* Can’t always get messages from matches as keeps coming up with “Decoding Error” message. Rest of app seems ok whilst I’ve been using it but very frustrating when message come through to not always see them straightaway ### 2/5 — Why? *2026-07-04, version 26.11.00* I just don’t understand. I joined the Match app and now it transfers me to an almost exact copy. So which app should I use? Very weird ### 2/5 — App responsiveness could be better. *2026-06-04, version 26.09.00* Been on the app for about a week. Seem to be real people here so that’s a bonus. The issue seems to be with messaging. I get alerts that people have viewed, liked or messaged however when opening the app, nothing. It could be up to 30 minutes before it appears. When in ‘talking’ to someone, the conversation becomes stunted as messages can take ages to come through. Not what you want when trying to start building relationships. ### 1/5 — Buffering *2026-05-17, version 26.07.01* Constant buffering and that’s just filling in profile…..put my name, date of birth and where I’m from and couldn’t get no further ### 1/5 — TLS sorted, shame OurTime's AI isn't. *2026-05-06, version 26.07.00* If you have TLS error check you have parental controls with your network provider are off. As for OurTime? I'd don't thing my languague would make it pass the moderators. 90% of contacts are scams... ### 1/5 — Very poor *2026-05-04, version 26.06.00* Do not subscribe. Once you do you can’t cancel it and they charge you every month. Also lots of bugs and scammers ### 1/5 — Buggy, poorly designed and frustrating *2026-04-23, version 26.06.00* Firstly I'm sure many of the profiles are fake. It's hard to know, but that's the feeling I got. Also the app stopped working and I got an “invalid status error” and then.unable to recover my account. No explanation what that error means… simply doesnt work. And then trying to login from a fresh install… same problem. Grrrrr :( Really frustrating and disappointing. Also no dates from the site. I'm not a great catch… but I don't think I'm undateable 😆 Quite soul destroying experience for a number of reasons…. And I'm paying for it!!!! ### 2/5 — Con *2026-04-08, version 26.04.00* They make it so hard to cancel auto renew so be aware ### 1/5 — Scam *2026-03-28, version 26.03.00* They make you get the app so that you can delete your account, but then surprise surprise, the delete account button is the one that just throws up an error message. All part of the scam to make people think there are more users than there really are I guess. ### 1/5 — Check site on Trustpilot. *2026-02-22, version 26.01.00* Negative reviews aren’t being shown here, suggest you go to Trustpilot where 51% give it 1 star which is the lowest available and it’s universally panned…don’t waste money on this. ### 1/5 — Latest updated keeps crashing *2026-01-28, version 25.13.01* Waste of time, app just crashes or logs out ### 1/5 — Avoid *2026-01-28, version 25.13.01* A very poor app that crashes constantly!! ### 2/5 — Glitchy *2026-01-28, version 25.13.01* This app can go ages without any problems, but at the moment it’s rubbish. I’m constantly getting failed to load messages, despite deleting and reinstalling. Probably something to do with iOS update, but still, keep up! ### 2/5 — Flakey platform - beware … *2026-01-28* This platform is very flakey, often won’t let you log in or fails to load when you do… they seem to have people on who are running older versions with different formats to the latest. Elements you complete don’t seem to carry over to the new version… it’s generally quite frustrating to use. Plus even with a subscription they always want more money for what are pretty basic features, none of which would be bad if you could actually load the app consistently…. **Developer response:** Thank you for your feedback. New features or recent changes may require adjustments. Our teams are working to improve the service. Contact our customer service department if necessary. ### 1/5 — January Update *2026-01-25, version 25.13.01* What have you done to the App? Out of service for one day whilst upgrading - I’ll await the credit! Now it won’t load and says “it’s not you, it’s me”. No email apology or credit. It now prefers portrait, which is not what I (or my Smart Keyboard) prefer. This is no longer for me… Update - they have come back to me ‘saying’ I can contact them by following this link, which leads to an empty screen or I can update my review. Shocking…. A contactless organisation. No clear links to be able to say I have a problem. Happy to take your cash though… ### 1/5 — Avoid *2026-01-24, version 25.13.01* Latest update is a huge backward step for users but I totally get why match CORPORATION (let’s be honest guys) has made it. Distances from you removed, smaller pics - all designed to make you click more and feed that need (check out the recent documentary). Really glitchy on top of everything. Getting alerts about likes and looks that just aren’t there when I log in. Already disheartened with the app experience this has done nothing to keep me here (or more likely accelerated my deletion). Good luck everyone. ### 2/5 — New Update messed it up *2026-01-21, version 25.13.01* Since the new update I can’t view new matches. It asks me to reload then says it’s failed. Looks like a bug needs ironing out then back to 4* ### 1/5 — Awful .. don’t waste your money *2026-01-21, version 25.13.01* Lots of profiles of people who are no longer members. The app has updated and now doesn’t work as it should and won’t allow me to access parts that I have paid for . If you unsubscribe to stop the next payment going out of your account a few weeks in advance the site then classes you as a non member. There are a lot of scam profiles you should be careful of too . ## Most critical reviews (10 lowest-rated) ### 1/5 — Advertised as free *2026-08-19, version 26.14.00* Many sites advertise this as free. It ain’t, but they suck in all your personal data. I am changing every password as we speak. Avoid ### 1/5 — Dreadful *2026-07-26, version 26.12.00* Difficult to cancel ### 1/5 — Just awful *2026-07-26* Good grief, this is the most depressing ap I’ve ever been on. It makes Tinder look good! The men are not only miles away and incapable of reading a profile that says clearly I’m not interested in long distance and please, if I get up 2 hrs before work, shower, moisturise and put on stylish clean clothes and pop on some makeup .. the very least you can do is brush your hair, and take a decent picture. Some look like they only wash once a month and are probably the ones who moan they never get a response !! I’ve asked for a right of withdrawal because the men on this ap are absolutely not worth paying to see, and it creeps me out thinking they can see me. What’s even worse is having paid £19:99 for a week, to actually control who sees you they want ANOTHER £9:99, how is that even safe!!! After less than 24hrs on this ap I know why women in their 50s end up with much younger men and i will never have any guilt doing the same in future, or staying single for that matter. If this ap were a house I’d be wiping my feet in the way out ! **Developer response:** Hello Just me 2027, thank you for your feedback. Your problem needs more detailed examination. Please get in touch with our Customer Care team. We are always looking to help our users. Michelle from Ourtime ### 1/5 — Poor customer service *2026-07-24, version 26.12.00* I think this is a great app for meeting people. It’s very frustrating and sad, therefore, that the lack of response and support from customer services lets this app down. I paid my subscription but only a couple of features work. I can reply to messages but cannot read them. Despite many messages to customer support over the past week giving them all the technical information they requested, I am Now being ignored. Paying for six months for something I can’t use… ### 1/5 — Dreadful customer service and attitude to privacy *2026-07-04* Extremely difficult to understand how to stop your profile photo being emailed to everyone in your area every day as part of OurTime’s marketing. Customer service completely failed to clarify how to do this, even suggesting that I would need to pay £9.99 PER MONTH to achieve this. Impossible to escalate my query or make a complaint — these requests were completely ignored. I recommend looking at Trustpilot for reviews of this company before using this app. ### 1/5 — Appalling customer support *2026-07-01, version 26.10.00* Customer support completely unable to answer basic questions about their own service. Also recommend looking at their reviews on Trustpilot where they score 1/5 — seems a lot more realistic. ### 1/5 — Date site *2026-06-28, version 26.10.00* I have sent numerous emails asking for my subscription to be cancelled but they still keep taking my money So hard to get help Unless you want to subscribe for ever don’t sign up ### 1/5 — TLS Error *2026-05-28, version 26.09.00* Why you deleted my previous review here . Updating the app won’t sort out issue for me ! ### 1/5 — Fake profiles *2026-05-25, version 26.07.01* More fake profiles than tinder. You’ll see the same faces again and again. Save your money. ### 1/5 — Access Denials and No Customer Support *2026-05-21* It is unclear if there is an app issue or the platform that supports it but I’ve two accounts with this organisation, both with a fully paid subscription and have been blocked by OurTime on both occasions with no explanation (their own T&C’s state they have to tell you why). The app directs you to customer services where the actual contact email is buried. I’ve raised ticket after ticket, got receipts for these but no replies even though their own SLA says a response should come in 24h. Payments are still being taken but service continues to be denied. I’ve emailed them one last time to ask for a resolution after which time I will cancel the PayPal payments. The app also regularly crashes and you have to shut it down and reboot it. Overall very poor and don’t recommend either the app or OurTime as a platform. Edit: Thank you to the developer for their response but customer services don’t respond to my tickets. **Developer response:** Hello Ree_kent, I’m sorry to hear about the issue you've described. Your problem needs more detailed examination. Please get in touch with our Customer Care team. We are always looking to help our users. Anthony from OurTime. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app, but you should have consulted Cupid. *2025-07-21, version 9.50.0* I have had great success on this app. As recommended I started by taking out the one week subscription to try it out. Great!!! I got messages from from very friendly people. There was one in particular that I really hit it of with. Due, to work and other commitments, I completely forgot to renew my subscription and also looked at changing to another better tariff. In the time that I was unsubscribed, I saw messages from this lovely person that I was unable message back due to your other methods to get money out of those who are messaged.Quickly I renewed my subscription , so that this lovely lady wouldn’t think I had ‘Ghosted’ her. Could I send a message to reassure her? NO!! Instead I am being offered ‘incognito’ mode, etc for additional fees. Your app promotes dating for mature adults who have been there, done that, worn the tee shirt and all that. We want to fall in love, with soulmates, as evidenced by your very mature, and lovely put together TV ad. I suggest you invite Cupid to your next ‘Zoom’ Meeting. Regards Reading Glasses wearing, two fingered typist, looking my H.ll.n M. Cheers ### 5/5 — Match Victims *2024-12-23* They are thieves. All they do is steal your money. After 3 months without depositing money, nothing will happen to your profile, it is safe. The moment you deposit money, they close your account within 2 days. I suggest that we open a Facebook group for those who are victims of this practice and file a collective lawsuit for compensation. The name of the group is Match Victims . Join us **Developer response:** Hello Brandosisland, we apologize for this and thank you for your rating. To help you with this, please send us your concern to us via email and this will be handled with utmost priority. Nikki from Ourtime. ### 5/5 — The Dating Game ! *2022-12-20* It is not easy to find what you are looking for ! Ladies who wear sun glasses and show pics of the grandchildren swipe left . The magical word is Retired ! . The other problem is distance apart . 50 miles is about max in my book . I have tried the 100 mile friendships . Why ! ! . Very lucky to have found a very nice lady a lot closer to home .Things are progressing very nicely . We chat and laugh a lot . We are both looking forward to Christmas . If you don’t at first succeed don’t give up ! Also put a lot in your Profile and be Honest . **Developer response:** Hello Happy Chatty, thank you for your review, we're thrilled that you found someone special on Ourtime. We appreciate you sharing your story, which is sure to inspire others searching for someone to love life with. We wish you all the happiness together :) Alice, The Ourtime team ### 5/5 — Cost *2021-09-11* The reason I’ve only rated it a 2 star is that I find it hard going, because the amount of money it costs and when you like someone they don’t even acknowledge the fact that you have and even when you message them you get know reply, I think for the money you should be guaranteed a reply even if it’s no thank you, **Developer response:** Hi greenlanes26, thanks for getting in touch. I'm sorry to hear that you haven't enjoyed your time on Ourtime. Message us at customercare@help.ourtime.co.uk and we'll see if there is anything we can do. Thank you. ### 5/5 — Definitely worth discovering. *2021-05-09* I came to this app/site after GS closed its doors, because it offers a very similar service. I had lots of likes and messages and some lovely conversations, which have led to meetings. Everyone I chatted to was genuine, friendly and honest. There was a little bit of angst about ‘ghosting’, when actually a conversation had simply run its course and stopped; but that was one small incident over two months of chatting freely with some really nice people. The company owns several domains, so I received messages from the other, similar sites; but all above board and genuine. It’s not a ‘hook-up’ site, and no nasty pictures. The price is justified by the quality, I think. I’m giving it a break for a month or so to see if the match I made works out. I’m sure it will, but I’ll definitely use the app again if not. **Developer response:** Hi BennythaBall, thanks so much for the great review! Glad to hear you've enjoyed your time on Ourtime. Thanks again. ### 4/5 — Date site *2026-01-21, version 25.13.01* To many old profiles on this site They should be taken down when you leave I have downloaded the update and can no longer log in. Can’t even log in to tell Match what do I do now ### 4/5 — Great way to find a match *2026-01-03, version 9.54.1* You get out what you put in,make sure your details are correct and honest in your profile,add loads of recent photos and the likes just flow in. Then you have to find your ‘type’. I found it better than bar crawling or the ‘available’ sign i hung around my neck! ### 4/5 — App *2025-06-16, version 9.47.0* It is okay, but haven’t quite got the hang of it yet. Unfortunately, I only have a short membership to try it out so could do with somebody from the company talking me through things ### 3/5 — Been using for a couple of weeks *2026-08-13* Not a bad app and people seem real. You can’t update photos after the first time of loading them. It just doesn’t work and have tried it about 20 times on app. Computer login works bit better but still can’t add photos but could delete / reorder. Also it keeps putting the same people in front of you - you swipe left or right and still keep getting the same people pop up again. **Developer response:** Hello Dibbedydobs, thank you for getting in touch. Your problem needs more detailed examination. Please get in touch with our Customer Care team. We are always looking to help our users. Michelle from Ourtime ### 3/5 — Not the easiest site to navigate *2026-08-12, version 26.13.00* Compared to many other dating apps, Our time lacks some helpful features : there are no lists of, who has liked or messaged me, I can not easily keep track of messages I have sent on the plus side, perhaps because the site users are mature and polite, messages do get replies --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*