# OutdoorElements — user reviews > 23 indexed App Store user reviews of OutdoorElements by Outdoor Elements, rated 1.60/5 from 33 ratings. - Source: https://appshunter.io/ios/app/outdoorelements/id1589941996/reviews - App overview in markdown: https://appshunter.io/ios/app/outdoorelements/id1589941996.md - Rating breakdown: 5★ 5 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 28 ## Newest reviews (10 of 23) ### 1/5 — Frequent disconnects after update *2025-10-11* Unable to connect to pergola reliably since this app was updated to support WiFi models also. I have the Bluetooth model and my phone will connect then immediately disconnect since updating. My wife’s app on the other hand continues to work since she has not updated her app. Please fix. Also why is login even required if I’m on Bluetooth only anyway should make that optional **Developer response:** Njd911, We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right. ### 1/5 — App Functionality *2025-10-08* Sadly this app has to be upgraded. **Developer response:** Amad, We've upgraded the app. We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right. ### 1/5 — Does not work *2025-09-05* Contacting seller. **Developer response:** Pa-khhhd, We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right. ### 1/5 — Awful *2025-08-20* App doesn’t stay connected. Works maybe 25% of the time. Really disappointing! **Developer response:** We understand your frustration and disappointment, Chaseclay! We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right. ### 1/5 — Bad update *2025-07-31* Please fix this app. Does not keep Bluetooth connection to device. Can’t pick colors on the color wheel. Have to restart it several times to do anything. The old app version was better. ### 1/5 — Going Downhill *2025-03-23* Not sure if this company is even in business after spending tens of thousands on a pergola. Wind lock hasn’t worked in months and no app updates or messages around the issue. With the winds being crazy in Texas, wind lock is critical. **Developer response:** mjriley, We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues with the wind lock as we know this is critical as you mentioned. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right. ### 1/5 — Shameful! *2025-01-01* I’ve had my beautiful pergola for almost a year and a half. This app has never functioned properly making the perks of this pergola worthless! You can’t operate it remotely nor from home. Heck, I can barely get it to operate when I’m standing right next to the box. In this day and age, technology of this value is unacceptable, especially when you factor in the price of an expensive quality pergola! Get it together OutdoorElements! I will never recommend your product until this is fixed. ### 1/5 — Absolutely *2024-11-28* Terrible **Developer response:** Nitsuj, We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right. ### 1/5 — Wonky…At Best *2024-08-22* Whoever programmed this app needs to be fired. Connects to box fine but NONE of the functions function. What a great pergola absolutely ruined by its operating system. No recommendations for this product until the OS gets fixed. **Developer response:** noxmix, First, we're glad that you agree that it's a great pergola! We also understand the frustrations regarding connectivity. Luckily the new version has WiFi capabilities. Again, we are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right. ### 1/5 — Zero stars *2023-04-19* App initially connected now does not connect even after deleting app several times **Developer response:** We are sorry for the inconvenience the previous app version has caused regarding connection issues. We have taken the necessary steps to fix that problem by adding WiFi connection. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2026-07-13* How did this app even make it to the Apple Store? Fail. ### 1/5 — They cannot get it to work *2026-06-03* They installed my (expensive) pergola a year ago. They have not been able to get the app that controls it to work. I doubt they will ever be able to. I would not recommend this to anyone. ### 1/5 — WIFI Connectivity hardly works *2026-05-29* After numerous workarounds using new app, system still does not stay connected to their server. Continuously having to delete device and adding back only to work for a short period of time. They are using 2.4 ghz for WIFI connectivity as do many outdoor devices but their third party developer can’t seem to resolve connectivity issues. Frustrating considering the thousands of dollars spent on a beautiful pergola for an app based system that does not work as designed. Perhaps the Four Seasons product should have been the way to go. Do better for your customers Outdoor Elements. ### 1/5 — App is extremely flaky *2026-04-08* App is unresponsive and when it does work it crashes constantly. This is on iPhone 17 Pro with iOS26.3. So my end is updated. **Developer response:** Bulldog-yota - Thank you for letting us know what version IOS you're on. We apologize for any inconvenience caused by the previous version of the app. We have resolved the issues, and the latest version now includes WiFi connectivity. We encourage you to download the updated app to experience the improvements. Should you encounter any further issues, please contact us at info@outdoorelementsusa.com or call us directly at 855.430.8722. We are committed to resolving the issue promptly and to your satisfaction. ### 1/5 — Bad update *2026-03-17* Please fix this app. Does not keep Bluetooth connection to device. Can’t pick colors on the color wheel. Have to restart it several times to do anything. The old app version was better. Update 10/24/25: Where is the schedule timer? App works better but lost this function. Any update to add back the schedule? My lights are on a schedule and I cannot edit this feature anymore. I’m stuck with the old setting. Update 3/14/26 New update looks great. Unfortunately the app crashes so much intakes me 15 minute to turn on my lights and another 15 messing with the app, deleting and redownloading it just to turn off the lights. Is this app ever going to work properly? **Developer response:** Robert, Sorry for any inconvenience caused by the previous version of the app. We have resolved the issues, and the latest version now includes WiFi connectivity so that should help as there were Bluetooth issues. We encourage you to download the updated app to experience the improvements. Should you encounter any further issues, please contact us at info@outdoorelementsusa.com or call us directly at 855.430.8722. We are committed to resolving the issue promptly and to your satisfaction. ### 1/5 — Bad update *2026-01-14* Please fix this app. Does not keep Bluetooth connection to device. Can’t pick colors on the color wheel. Have to restart it several times to do anything. The old app version was better. Update 10/24/25: Where is the schedule timer? App works better but lost this function. Any update to add back the schedule? My lights are on a schedule and I cannot edit this feature anymore. I’m stuck with the old setting. ### 1/5 — ZERO Stars! *2025-12-20* Terrible Investment ### 1/5 — Function *2025-11-29* Terrible product. Structure is good. Control of unit is terrible! **Developer response:** AngelaGiron, We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right. ### 1/5 — Bad update *2025-10-26* Please fix this app. Does not keep Bluetooth connection to device. Can’t pick colors on the color wheel. Have to restart it several times to do anything. The old app version was better. Update 10/24/25: Where is the schedule timer? App works better but lost this function. ### 1/5 — If company does not understand app, not sure how customers will *2025-10-14* We recently had a beautiful pergola installed. Gorgeous product. Functionally is not great when app stops working and along with the physical remote. The most frustrating part is Outdoor Elements has no idea how to resolve the issues on their end and continue to place blame on the internet…. When the remote doesn’t work as well. Frustrating because we’ve only had the pergola installed for roughly a month. **Developer response:** unhappyLFP, We're glad that you love the beautiful pergola but we can also understand your frustration. We are sorry for the inconvenience the previous app version has caused. We have taken the necessary steps to fix the issues. The app now has WiFi as well. Feel free to re-download the app to see the improvements. If you have any issues whatsoever, please call us at 855.430.8722 or email at info@outdoorelementsusa.com and we can assure you that we will make it right. ## Most praised reviews (3 highest-rated) ### 5/5 — Five Stars *2026-05-12* They’ve updated the app and it seems to be working flawlessly now. The team has been making improvements and it shows! ### 5/5 — What’s with the hate? *2025-07-25* Y’all are just old hags that aren’t able to operate technology like this. Just accept it. This is a great product ### 5/5 — Had a glitch but was able to get it fixed *2025-06-25* I read the other reviews and I contacted the company directly. They helped me so I was able to get the app to work. Now I can use it for all the cool colors and opening and closing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-09.*