# Outdoorsy - Rent an RV — user reviews > 260 indexed App Store user reviews of Outdoorsy by Outdoorsy, Inc., rated 4.80/5 from 21,749 ratings. - Source: https://appshunter.io/ios/app/outdoorsy-rent-an-rv/id1443835927/reviews - App overview in markdown: https://appshunter.io/ios/app/outdoorsy-rent-an-rv/id1443835927.md - Rating breakdown: 5★ 19,347 · 4★ 1,596 · 3★ 302 · 2★ 93 · 1★ 411 ## What do users think of Outdoorsy? Overall sentiment: negative **Pros** - 🚀 Great platform to find unique campers - 👍 Easy rental process - 👍 Responsive hosts - 👍 Became seasoned campers **Cons** - 🐛 Faulty equipment not addressed - 🔒 Lack of accountability for damage claims - 🔒 Hosts can take security deposit at will - 🔒 Unresponsive customer service - 🔒 Unreliable hosts and cancellations - 🔒 Inaccurate availability and pricing information **Commonly reported bugs** - App freezes and crashes - Login and account issues - Inaccurate search results **Most requested features** - Sort and filter rental options - Improve communication between hosts and renters - Enhance damage claim and refund process - Vet hosts more thoroughly ## Newest reviews (10 of 260) ### 2/5 — Nope *2026-07-28, version 5.7.2* App was duct taped together to modify it for Canada and it shows. Changed over to using RVezy which has better functionality and better insurance coverage, at least in BC. ### 1/5 — Nope *2026-07-21, version 5.7.2* App was hacked to modify it Canada and it shows. Listings are expired left for RVezy which has better functionality. ### 1/5 — Age Restrictions not communicated *2026-07-20, version 5.7.1* I booked a 9 day trip out west including the van, campsites, hotel, flights etc… over 3 months ago. I was told last week after attempting to verify my ID you had to be 25 to rent a van. I understand they have policies but communicating this BEFORE I spend thousands of dollars (some of which is not refundable) would have been nice. ### 3/5 — There is still a flaw in the system. *2026-07-16, version 5.7.1* It’s not something that can be fixed. It’s just a natural flaw in the Airbnb type model. I have been using Outdoorsy for five years. Each year in the fall, I try to make a reservation in advance for the following summer. My window to coordinate my trailer reservation to my campground reservation is tight. I’m so happy when I find the right trailer….and then., the owner cancels. I now have to repeat the process. And once I find the perfect trailer and owner, they disappear for the next season. So it’s the cancellation thing that has hit me yearly. I think I’ve got a good one for my upcoming trip. I hope it’s not me. I’m a very easy renter. Super clean. I know, it’s the system and we are all just playing in it. ### 1/5 — Rv renter *2026-07-16, version 5.7.1* Log in with code every time with trust device, message not pop up many times with correct settings ### 1/5 — Terrible UX *2026-07-14, version 5.7.0* If I could give this app no stars, I would. Where do I start…The photo gallery does not work properly. If you click on a photo in the gallery, it shows the photo below it and you cannot go to the next photo once one is enlarged; you have to go back to the gallery to figure out how to get to the actual photo you want to use. It logs me out every time, which is extremely frustrating when you’re trying to plan a trip with many moving parts in different apps and with other people. When I purchased my rental I selected delivery (gave the address to deliver it to) and selected purchase protection. When it ran my card, delivery and purchase protection were not included. Now the host thinks I am picking it up when in reality, I need them to deliver but they can’t at the date I need so now I need to cancel the whole trip that took me many days to plan. Extremely frustrating! You need a new UX. Look at it through the eyes of your consumer, bc right now their best interest is not in mind. ### 2/5 — Had insurance, no reimbursement *2026-07-12, version 5.7.0* I had an unexpected back surgery three months before my Outdoorsy adventure. I had insurance I canceled as soon as I found out I would be unable to travel. The ITG insurance is making me jump through so many hoops two months later no payments over six correspondence through emails forwarding doctors letters, forwarding proof of payment. They are making me jump through impossible Hoops to make it impossible for a reimbursement. Total joke. ### 3/5 — Deposit *2026-07-11, version 5.7.0* FYI, there’s a hefty deposit when you rent these. ### 4/5 — Great except constant logging in *2026-07-06, version 5.7.0* Enjoy the app overall, really useful search gestures and are so excited for our next RV trip. Having to login every time I used the app is a huge pain and quite confusing as it looks like I have no messages. It’s like having a big rock in your otherwise awesome hiking boots. Please. Please. Please fix! (Yes I’m on the latest version of the app) ### 3/5 — Good service - Mediocre app *2026-06-29, version 5.7.0* I love the concept to Outdoorsy. I used it to book a rental and it was seamless. But the app (both mobile and online) keeps logging me out. Almost few times a time I have to keep logging back in. Very inconvenient ## Most critical reviews (10 lowest-rated) ### 1/5 — Cancelled on us *2026-09-08, version 5.7.6* We used outdoorsy 3 years prior to rent a camper for our annual family campout. This year (2 weeks prior to our reservation) they offered a longer rental option to the people who owned the camper and they cancelled on us. Outdoorsy told them that they would help their customers find another unit. It never happened. We couldn’t get the campsite money back either. Bad business practice. ### 1/5 — Scam, don’t rent your RV, send scam mechanics *2026-09-06, version 5.7.5* We had our RV generator run into problems while getting rented out. Outdoorsy sent a guy out who said he couldn’t do anything and it needed to be replaced and demanded 750$. He refused to leave until he was paid for nothing. Outdoorsy completely ignored us. Now we have to buy a new generator and the service to put that in, all while Outdoorsy pockets the money. You’re better off with literally any other service renter or owner of a rental. ### 1/5 — Terrible and crazy platform *2026-08-18, version 5.7.3* Terrible platform and extremely poor support. My vehicle was damaged by a renter, and for two months Outdoorsy has failed to properly resolve the case or compensate me. I also cannot recover the money from the renter because support keeps opening new reviews and repeatedly requesting information and evidence I have already submitted. The claims process is disorganized, slow, and unacceptable. Based on my experience, I strongly recommend avoiding Outdoorsy. ### 1/5 — “Your trip protection is pending” popup never goes away making it unusable *2026-08-17, version 5.7.3* Despite submitting the trip protection many times, the popup never ends, making the app completely unusable. Will change review if fixed ### 1/5 — Being charged for just installing the app *2026-08-16, version 5.7.3* I downloaded the app in early July. I just noticed that I’m being charged $35.99 per month. I haven’t registered an account or anything. Somehow I’m still being charged. I will be disputing these charges. ### 1/5 — Terrible experience *2026-08-01, version 5.7.3* If you are considering using an RV share app, you should avoid Outdoorsy entirely. Their customer service is atrocious. If there is a problem, you will be 100% on your own. They will not do anything to help with an issue, reimburse you for costs associated with your rental problem. Completely ruined my vacation no recourse, no help…they just don’t care. Highly recommend finding another Service do not use Outdoorsy. they have plenty of competition to choose from. ### 1/5 — Too many last-minute cancellations that they don’t do anything about *2026-07-30, version 5.7.2* My family and I have tried it a few times, but every reservation has been cancelled. Outdoorsy needs to penalize hosts that do this. I’m never using it again. ### 1/5 — Totally rubbish *2026-07-27, version 5.7.2* One of the worst apps to try to navigate that I have ever come across. When reopening the app it insists on returning you to a Sales page even when you’re on an active trip.. the only way to message the host whilst on a trip is to enter via an email link. a waste of time ### 1/5 — LOSING MONEY *2026-07-27, version 5.7.2* I have rented out campers before. And chose outdoorsy for the insurance. They do not cover anything. Renter damages the camper you’re out everything. They won’t help, and will call you every 15 minutes with people in a different country to tell you that they’re getting help. Little do they tell you that you will be paying out 100% of the cost. For everything. Renter is going through a dispute. They literally told me “we can’t make them pay.” But the worse part is when a representative from outdoorsy told me “we feel it’s your responsibility to maintain your camper better” When someone severely damaged my camper and cost me $2,300. It’s ridiculous and I hope this saves someone the financial burden. Just do it yourself. More money and less headache going through their BS “care team” Take it from someone that lost $3,000 from their first rental. ### 1/5 — Will not rent from outdoorsy again *2026-07-21, version 5.7.2* Rented a trailer on outdoorsy that had a mechanical breakdown. The leaf spring broke on one side no other damage or any collisions. I as the renter am expected to cover this. The insurance I bought through them specifically list this as not covered as its wear and tear according to the insurance policy they sold me. So I am paying for wear and tear on a trailer I don’t even own plus what I paid to rent the trailer. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to use and well thought out. *2026-08-17, version 5.7.3* We just used outdoorsy for the first time and it couldn’t have been easier! It was all well planned out and easy all we had to do was pick up the rv pack our bags and go. Less expensive than the big rental companies too. ### 5/5 — 16 day adventure *2026-08-16, version 5.7.3* We’ve had an excellent adventure exploring a lot in Oregon, Redwood NP, and Washington over the past 15 days. The RV has been great for our trip. It is older but everything works. ### 5/5 — They finally fixed it! *2026-08-07, version 5.7.3* I love this app and how easy it is to find rentals but the app used to log me out every single time it goes into the background or is closed. It was insanely annoying and broke notifications. But that is fixed now so 5/5 stars! ### 5/5 — Best way to make a great vacation *2026-08-04, version 5.7.3* I used Outdoorsy now for several years. Super easy to rent and return. No hassle, hosts are great and customer service from outdoorsy is excellent. ### 5/5 — Camper review *2026-08-02, version 5.7.3* Alex makes renting a camper a true pleasure. His kindness throughout the entire process is a great experience. My family and I appreciate the time and dedication he puts into making each camping trip a fun and successful time. A plus rating. ### 5/5 — Good app *2026-08-01, version 5.7.3* Fair prices and lots-of options. App could use a good tweak, glitches from time to time. ### 5/5 — Paul and Danielle *2026-07-10, version 5.7.0* Excellent van and service. The van was a joy to drive and camp in. We loved the experience and encourage others to try it out. ### 5/5 — Love this site *2026-07-10, version 5.7.0* I’m so happy I found this site. There were so many options to choose from it took me awhile to make my final choice. I can’t wait to use this app for my next adventure. ### 5/5 — Log’s you out EVERYTIME *2026-07-06, version 5.7.0* Why does the app log you out every single time you exit it? SOOOO ANNOYING!!!!! ### 5/5 — GreatWaytoGo *2026-07-01, version 5.7.0* Very easy to review rv options, layouts and type of vehicle you want to use for a long or short vacation trip. Excellent way for owners and renters to connect and make both parties financially happy. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*