# Outfox Energy

> Mobile application for managing Outfox energy accounts and tracking usage. (iPhone/iPad app by Centralogic Consultancy Limited.)

- Source: https://appshunter.io/ios/app/outfox-energy/id1525216425 (this page in markdown: same URL + `.md`)
- Developer: [Centralogic Consultancy Limited](https://appshunter.io/developer/505118763)
- Category: Utilities
- Price: Free
- Rating: 1.00/5 from 1 App Store ratings · 70 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 35 MB
- Languages: American English
- Released: 2020-11-25
- Data updated: 2026-08-24
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/outfox-energy/id1525216425/reviews.md

## What is Outfox Energy?

Pay less for your energy with Outfox Energy.
Why pay more? Choose competitive energy prices and highly rated customer service, without compromising on support.
With the Outfox Energy app, you can:
View your bills and payments
Submit meter readings
Check your tariff details
Manage your account in one place
Get support whenever you need it

## Key features

- Submit meter readings
- Check account balance
- Make payments
- Download statements
- Track energy usage

## What do users think of Outfox Energy?

Overall sentiment: negative

**Pros**

- ✨ New look is sleeker
- 👍 App works for basic functions (statements, bills)
- ✅ App works for what it is (basic tools)

**Cons**

- ❌ Cannot log in / login issues
- ❌ App is unusable / pointless
- ❌ Lacks expected functionality
- ❌ No smart meter usage tracking
- ❌ Poor user experience / design
- ❌ App crashes / freezes
- ❌ Does not remember login details
- ❌ No Face ID / biometric login
- ❌ Inaccurate data / balance
- ❌ Outdated interface / functionality
- ❌ Difficult to submit meter readings
- ❌ No contact options
- ❌ Difficult to paste credentials
- ❌ Updates make it worse
- ❌ Amateurish design and capability
- ❌ Cannot renew contracts
- ❌ Cannot adjust direct debit
- ❌ Cannot see bills
- ❌ Cannot pay full amount
- ❌ Gas crashes app
- ❌ Email with '+' symbol not accepted
- ❌ Password managers not working
- ❌ Inconsistent balance display
- ❌ Settings screen non-functional
- ❌ Missing 2FA

**Commonly reported bugs**

- 🐛 Invalid JSON format error
- 🐛 Blank screen after Face ID
- 🐛 App crashes when selecting gas meter readings
- 🐛 Login issues with '+' in email
- 🐛 App crashes and previous login not recognised
- 🐛 Incorrect information displayed
- 🐛 Cannot download bills
- 🐛 Parsing error messages
- 🐛 'Remember me' function not working
- 🐛 New app update can't login
- 🐛 Invalid account ID displayed
- 🐛 Asks to change password and contact details
- 🐛 Credit balance shown as debit balance
- 🐛 Meter readings show as blanks
- 🐛 Direct debits not added to balance
- 🐛 Non-functional settings/preferences screen
- 🐛 New app won't save login details
- 🐛 Shows wrong balance in account
- 🐛 Gas rate showing 5p per day instead of kWh
- 🐛 Cannot go into tariff details to check rates
- 🐛 App shows debit when in credit
- 🐛 Latest update totally unstable
- 🐛 Inaccurate data and wrong balance figures
- 🐛 Previous app was much better
- 🐛 App doesn't remember password
- 🐛 Loads old account
- 🐛 Login process is a nightmare
- 🐛 App doesn't remember device or login
- 🐛 Full blown sign-in required every time
- 🐛 Account/tariff details not showing
- 🐛 Initially nothing worked
- 🐛 Cannot log on
- 🐛 Password & username not accepted
- 🐛 App crashes
- 🐛 Logging in with correct details shows 'id not found'
- 🐛 Password managers only send password
- 🐛 Cannot click remember me until clicking done on keyboard
- 🐛 Focus doesn't work
- 🐛 Fails to allow most users to login
- 🐛 Cannot use app to pay
- 🐛 Proceed to pay button doesn't move on
- 🐛 App says I can submit meter readings but won't let me
- 🐛 New app rubbish
- 🐛 No Face ID login
- 🐛 Shows wrong balance
- 🐛 Upgrade stopped app working properly
- 🐛 Doesn't show usage
- 🐛 Constantly have to sign in
- 🐛 Doesn't show smart meter readings
- 🐛 Cannot change direct debit amount
- 🐛 Monthly total or meter reading as a number, no daily/hourly usage
- 🐛 Email must be valid error for valid email

**Most requested features**

- 💡 Ability to track daily energy usage
- 💡 Interactive graphical interface for usage
- 💡 Setting to select default property
- 💡 Option to set up a PIN
- 💡 Flashlight button for meter readings
- 💡 Notifications for meter reading reminders
- 💡 Dark mode option
- 💡 Advanced analytics dashboard

## Recent user reviews (10 of 70)

All indexed reviews: https://appshunter.io/ios/app/outfox-energy/id1525216425/reviews.md

### 1/5 — No contact page

*2026-06-09, version 1.61.0*

Absolutely no way of contacting them though the app or the web account.

### 1/5 — No smart data

*2026-06-05, version 1.61.0*

Pointless with no readings

### 1/5 — Worse than useless

*2026-04-13, version 1.61.0*

The app has minimal functionality and is woefully short of the features expected from a modern utility company

### 1/5 — Invalid json format….

*2026-03-24, version 1.61.0*

Can’t even log on, just get this error in a black box at the bottom. Tried uninstalling and reinstalling, same issue

### 2/5 — Not really useful

*2026-03-10, version 1.61.0*

Very basic. I can see my bills and submit a reading (I have smart meters so not necessary). That's about it. Cluttering up my phone, will delete.

### 1/5 — Utterly useless

*2026-02-08, version 1.6*

Totally lacks the functionality you come to expect from an Energy Company App. Actually appears it may have been put together by a high school kid learning the basics

### 1/5 — Utterly useless

*2026-01-28, version 1.5*

Totally lacks the functionality you come to expect from an Energy Company App. Actually appears it may have been put together by a high school kid learning the basics

### 1/5 — Useless

*2026-01-23, version 1.5*

Borderline unusable. Provides nothing useful and adds no functionality to manage my usage or account

### 1/5 — Total waste of everyone’s time

*2026-01-15, version 1.5*

The app is an embarrassment and one that really does make me wonder if I should trust them with my energy supply. It hardly functioned when it opened but now it simply doesn’t get past Face ID, in fact that has just stopped working entirely and now it just shows a blank screen. What they think they are fixing in the updates is anyone’s guess.

### 1/5 — So Bad

*2025-11-17, version 1.2*

This app is so bad when compared to the other vendors. Customers on smart meters expect smart apps from their suppliers and the ability to track their energy usage on a daily basis. You have all the data and an interactive graphical interface is child’s play . Come on up your game!!!
Look at the octopus energy app for help if you need it😎

## Frequently asked questions about Outfox Energy

### What can I do with this app?

This app allows you to manage your Outfox energy account directly from your mobile device. You can submit meter readings, check your current balance, make payments, and download your account statements. It also provides insights into your energy usage.

### Is this app free to use?

Yes, the app is free to download and use. There are no additional costs associated with managing your Outfox energy account through this application.

### How do I submit my meter readings?

Within the app, you will find a dedicated section to submit your meter readings. Simply enter the current readings from your energy meter, and the app will process them for your account.

### Can I see how much energy I've used?

Yes, the app offers a feature to see how much energy you have used. This helps you monitor your consumption patterns and understand your energy habits better.

## Version history (last 5 releases)

### 3.0.1 — 2026-08-24

We’ve introduced a new tariff renewal journey.
Eligible customers can now compare available tariffs and securely renew through the app.
This release also includes performance improvements and bug fixes.

### 3.0.0 — 2026-08-12

A refreshed design with simpler navigation, clearer account information, improved meter readings and a smoother sign-in experience.

### 1.61.0 — 2026-02-23

Introduced Priority Services Register functionality.
Users can now view available priority categories and select applicable services.
Enhanced support accessibility for vulnerable customers.
Minor UI improvements and bug fixes.

### 1.6 — 2026-02-05

Bug Fixes

### 1.5 — 2026-01-15

Bug Fixes

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All apps by Centralogic Consultancy Limited: https://appshunter.io/developer/505118763

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*